New South Remodelers

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The process was very easy. I decided on New South Remodelers and ordered my new windows in October. They told me it would take around 6 weeks before they installed. They communicated with me with emails and phone calls to let me know when the windows were shipping and when they arrived. The crew scheduled a date to install and they showed up on time and completed my project in one day. My daughters room used to be the coldest room in the house and we had to leave her door open to keep it heated. Now there are no issues and her room is very comfortable. We also live on a busy street and noise was always an issue. Not anymore!

My wife and I had new windows quoted and installed this past year. The product that we liked best was Marvin's Infinity replacement window. Greg Schutzman with New South did an excellent job in presenting the Marvin product and offered references of clients that had New South work performed. Once we decided on the Marvin product and New South, Jason Pofford came back out to measure all windows for the order. Once the windows came in, Jason completed the install and did an excellent job! He kept me informed throughout the installation of issues encountered with the old windows, repaired damage from the old windows, and installed the new windows so that the problems would not occur again. We felt very comfortable having Jason and his crew in and around our home. While going through the window process, we decided to have new exterior doors as well. Again, Greg did a great job of showing us what they had available. The doors have taken longer to come in than anticipated but this is due to the manufacturer and not New South. We are still waiting on one door to come in but the installation of the others by Jason and his crew have been excellent. New South is a great company to work with and I will do business with them again

We had NSR come out to quote us for replacement windows and an entry door. We've had several other contractors out and did not care for most of their offerings in replacement windows, the ones we did like were extortionately expensive. New South was able to get us a top grade window (Marvin Infinity) for the price a lot of the previous contractors quoted for a low to mid grade window that still didn't look nearly as good aesthetically as these do. They were also able to break the project into stages while allowing us to lock in pricing based on the total package. The only issue we had was the windows coming in in the wrong color and it not being discovered till the morning of scheduled installation and we had to reschedule. After talking with NSR it was explained that they don't like to open the windows until the morning of install to prevent potentially being damaged while being stored. I suggested they could at least be checked the night before to avoid an issue like this. They did make it right by installing on a saturday to prevent me having to take another vacation day which was an acceptable resolution. The installers did an excellent job. Once the old windows were removed it was discovered we had a bit more rot than anticipated. They removed the damaged material until they found good wood and did a great job with the installing the new ones. After having the front of the house done I've come to the conclusion I've never lived anywhere with good windows before in my life. The difference is night and day, they open with one finger, the sound dampening is remarkably improved along with virtually no heat transfer. It is an extremely odd feeling to stand in the sun and not fell any real heat transfer from it. Overall we are very happy and will complete the projects as originally quoted.

I would recommend them.

They were the cheapest of all the estimates we got. The workmanship was very good. The only thing that I have any complaints about was they took their time. They would only get here in half days and then whenever they left, they did not pick up all the debris that was left around the house. We actually found them through an exhibit that they have here in Charlotte area where they have a lot of different vendors coming in for the booth for you to walk around and take a look at their products and so forth. We found them there and we looked at Angie's List but at that time there were very few, if any, comments on them but they were on Angie's List so we decided to go with them.

Project was quoted in detail. Agreement was reached on total price and cash deposit. Work was scheduled around the weather and completed in timely manner to our total satisfaction.