New South Remodelers

When they started they told me it would be 12 weeks for my windows to get in and it was 18 weeks. I was not happy about that at all. I had to keep calling, and calling, and calling just to get them to reply. Then the work that they did on the sliding glass door, the lock never worked. I've called them four times to come out and repair it. I can't get anybody on the phone or anybody to do anything. Finally, I just paid someone else to go fix it. I did not have a very good impression of them and I will not be using them again in the future. I wish I would have gotten more estimates before I went with them.

Windows were ordered in 2014....installation took several months to complete with several items having to be reordered due to incorrect measurements. Installers were great and not to blame...fault lied with those who came out to measure. My sales rep, Mr. Greg Schultzman, has not responded to any of my ongoing correspondence since 5/5/2015 (problem began 3/19/2015) to repair a cracked door frame that occurred during installation in March. Phones are answered by machines that screen calls not allowing you to speak with anyone, and company does not return messages. FINALLY discovered today from Marvin's corporate service rep that NEW SOUTH REMODELERS IS OUT OF BUSINESS AS A MARVIN RETAILER AS OF MAY, 2015. DO NOT DO BUSINESS WITH THIS COMPANY. Mr. Schultzman has refused to communicate with me to resolve my issues. Very shady way to do business.

I wanted to insulate my house in order to improve the looks of the house and to better insulate it. New South Remodelers and the crew from Carolina Vinyl Windows were excellent to work with, had an excellent work ethic, and took pride in their work. We are very happy with the new look of the house and the improved comfort of having a steady temperature without the constant on and off of the heat pump.

I have received a refund of my deposit from them. I appreciate and respect the effort to make things right.

Project started in August 2013 to have 22 marvin infinity replacement windows installed but we are still waiting to have the job finished because of installation /finishing issues. We have met (in October 2014) to work out a solution only to still have no one come out, emailed, called ( never able to speak with anyone. Always a voicemail ) and still can not get anyone to come out and complete the job. Pictures and details available .

Contract written in May 2014. Services performed in December 2014 - January 2015. Yes it took eight months to have this work performed. I will not will go into a lot of detail here. I will just say serivce and communications with this company was pretty bad. The end product was acceptable but nothing another contractor couldn't do, in much less than 8 months. If you proceed with a contract with this company insist on a time limit and write in an escape clause. Good luck with your project. Edit: As of February 2015 we are having issues with the work performed by this company. They installed viny "flashing" around several of our windows that protrudes about an inch. It looks horrible, especially ooncsidering we have a 1940's era house that has wood windows. We are trying to find a contractor that can correct this but it is proving a problem since we cannot remove the flashing. Also, many of the siding cuts were crooked and require heavy caulking to fix. Very disappointed.

From order to delivery took a long time. Delivery was not as ordered. Corrected product received but it took months.

The Sales Rep was extremely professional and informative. He made recommendations based on the information we gave him, which really made us feel like he truly listened to what our needs were. He made the process easy and set our expectations on the arrival time of the windows. The company also did a nice job working with us on scheduling the installation. The crew who installed the windows were very professional and did a solid job. The Sale Rep followed up during the installation to see how things were going and after to make sure we were happy and our expectations had been met. We have more windows to do and will go with New South Remodelers without a doubt!

First, we were not happy that we were told a couple of months for delivery of our windows, and it took closer to 5 months. The job was done well and professionally, with one exception - most windows were a little sticky and not so easy to open. Possibly because we had a custom interior paint job on the windows done, so they would better match our interior. The tech gave us some advice on how to help that. Second was our new front door. This also took longer to get in than expected, but after the door was installed, we noticed not only was there some light shining through towards the bottom of the door & it was already squeaking when you opened and closed it - but the doorknob itself was much lower than the other doorknobs. Door manufacturer insisted the doorknob height was the industry standard, but after checking several different brands, dealers and internet sites, it became obvious that it wasn't. We went back and forth with our sales rep and technical rep, until we finally got them to come out and replace the door. Why didn't they know that the doorknob on the door they sell and install is over two inches lower than industry standard? Our salesman wasn't willing to work with us like the technical guy was. Besides these few mentioned above issues, overall experience was good and company provided us with quality workmanship.

Please see above. Assuming my husband needed to be present for the consultation was presumptive and offensive.

Greg was very knowledgeable about replacement windows and what to look for in the quality of the window. He offered a variety of options and let us pick the best window for us. We were delighted to find a replacement window that did not look like a replacement window but something authentic to the period of our house. We were thrilled to find out that the product includes lifetime free replacement (unconditional). We can't wait to get our new windows.

On March 13th, 2014 a Consultant, Pete Fellos, came to our home to advise of their window selections and show us the windows and how the windows operate. Mr. Fellos was very thorough and we were comfortable with all the information he provided us. We made a decision on the Essential by Sunrise Window. On March 25th, 2014 an installer came to take complete measurements for the new windows. He advised it would take several months for the windows to be built and delivered to hour home. On May 5th, 2014, the crew came to install our windows. They arrived around 9 am and completed around 7 pm. They removed the old windows, cleaned up all debris inside and outside, then installed the new windows. The installers were very efficient and wanted to make sure we were completely satisfied before they left for the day. They did excellent work and we are very pleased with our new windows. Plus, we have experienced a lower electric bill! That is great!

Their service was good. They were very clean and we couldn't even tell that they've been here.

We placed the order on Sept 16. After not hearing from anyone for approximately a month, I called the office and after 2 tries, someone called me back to tell me the doors/windows would take 8 to 10 weeks to get here. They finally arrived in February--nearly 5 months after we ordered them. I had asked to have 2 additional windows installed. They charged us 40% above the original price for the additional windows.

they did a very good job and was very efficient. they even advised me that some of the work i was thinking of getting wasn't necessary for the deck's structural integrity but only aesthetic work and could be a waste of money.

Price was too high, went with another provider, but they were very nice and impersonal when they came out.

They were horrible. They were ridiculous in trying to set up the appointment and it went back and forth and it would be like they would get a better job and they would call me and tell me that they would not have time to come. They would call me the night before and confirm the appointment, but call me again about 30 minutes before the appointment and say that they were not going to be able to make it. They were very unprofessional.

We had an initial crew come out and remove the old windows and install the new ones. During this process, the crew realized that one of the windows came in the wrong size and a kit to finish the installation of the kitchen window was not included. The crew continued installing the rest of the windows. At a later time we discovered that one of the windows was not installed properly. We followed up with NSR about this issue as well as the status of the window that had to be reordered. A second crew came out to fix the window that was not installed properly. They also brought the window that was reordered (in the correct size) and the kit to complete the installation of the kitchen window. While it took longer than expected to have the project 100% complete, we were happy with the second crew that came to finish the project and inspected all the windows that were installed.

Despite the "No Solicitation" signs at the entrance to our neighborhood, a man from NSR knocked on my door this evening. When I asked him whether he saw the signs he claimed to not be soliciting. As proof, he offered a flyer stating "Please accept our apologies for any temporary noise or debris surrounding the address listed above." This, he said, was not soliciting but rather a courtesy to neighbors because they were working in the area. They were apologizing for any inconvenience and inviting us to an open house to see their work, he explained. But as long as he was here, not for solicitation purposes, he notices we have vinyl windows and would we like a quote? I called the homeowner at the address on the flyer. NSR actually did do work there and the guy was happy. However, the work was done 10 months ago and he was surprised to find out he's hosting an open house for the remodeler. It's also 3 miles from where I live, at the back end of a cul-de-sac in another neighborhood and not anywhere someone from our neighborhood would drive by. So much for apologizing for the construction mess. At this point it doesn't matter how good the work might be, I'd NEVER hire them due to these deceptive and sleazy tactics.

I had New South replace fascia and freeze board on my home. They came out and gave a detailed estimate, came back to check the measurements and came back a third time with the crew leader to meet me and go over the job before they started the next Monday. The crew was very friendly and courteous and was very careful of our property. They finished on time and left a very clean job site. I will use this company again.

The estimator was on time and for the most part professional. The sales person exaggerated my need for new windows compared to other window dealers. They seem to have a good product based on the demonstration but they were the most expensive quote I received. I didn't appreciate the games they play with pricing where they pitched me a price that was out of this world and then the back off a little by little. Then they emailed me a couple days later with slightly better price. Then a couple days later a woman from their office calls me and said the manager wanted to help people out in these difficult financial times and wanted to come back to my home and discuss another quote. I told them if they had a better price to email me but they would not. I just don't like playing games...I expect their best price up-front and I will choose them base on the merits of their product, service and price.

I have decided to replace my HVAC system before replacing my windows and sliding door. New South has continued to follow up with me and has offered special incentives. I will definitely contact them again when I am ready.

The guys were all easy to get along with, very friendly and helpful with our questions Telling us how to take care of after the windows and doors were installed. They cleaned up after themselves and were very quiet. With the weather being so cold and windy they remembered to close the doors and when they put the new doors in they made sure we were where we could stay warm. Not many would even think of this. They are a really good crew to have do work for you. We were very pleased with them and their products. The house is quieter and warmer now. I am so glad we went with this company and I would recommend them to anyone. Very pleased!

I am been well satisfied with them. They are great! The technicians who put them in were absolutely as nice as could be. They cleaned up after all their work and came back and wiped down everything so there was no dust left behind. They took you around each window for you to look at and ensure you were satsifed with it. If there was something you didn't like, they would go ahead and fix it. They stand behind their work and you couldn’t ask for anything better. I would recommend them to anyone.

Working with Greg, Anthony, and the many other professionals at New South Remodelers was a pleasurable experience from start to finish. The team was extremely dedicated to ensuring that our experience was positive and our desired outcome accomplished. Consulting and managing the varying aspects of a bathroom renovation are obvious strengths of this company; they were careful in their planning, highly communicative throughout the process, and made every effort to minimize stress. We began with the vision of our bathroom and worked together to come up with a design that met our expectations and budget. I appreciated how diligent they were in keeping us in our budget, rather than trying to upsell us. They were honest and helped to find solutions when we needed them. Great care was taken with the planning, ordering of supplies and materials, and coordinating/organizing the electrician, plumber, and inspectors. The tear down and removal of materials went swiftly. The two gentleman were very careful in my home, and ensured proper clean up daily. Because of their commitment and honesty, we felt we could be honest with them when we hit a few roadblocks. Fortunately, Greg and Anthony listened to us and made every effort to resolve the obstacles in a timely manner. This alone solidified and validated our decision to go with this company. The crew was small (usually only one or two people in our home), which I liked. It was a more personal experience. They were extremely polite, hard working, punctual, and careful. Some of the best I've ever seen! Anthony managed the project from start to finish, and as indicated earlier, communicated with us daily on next steps, what to expect, etc. It was a true partnership- we never felt like 'another job.' The bathroom turned out even better than we could have imagined and we continue to stand in awe of it nearly four months later!