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NBS TECHNOLOGY INC

4.9(
87
)

Computer Repair, Computer Sales, Internet Service

About us

NBS Technology is a 18-year-old company with an A+ rating with the Better Business Bureau. 5 employees, Cost is determined by the individual job, and travel charges may apply. You can contact us by phone and email. There is an additional charge for 24-hour emergency services. We provide support for homes and businesses around the area.

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Computer repair & support, tech support, tech services, remote lap top services. custom built PC's Configure and install computers or network equipment, onsite services & consultations,computer services, computer support, desk top repair, laptop service, wireless LAN set up,router & firewall configurations, data back up and recovery, computer network installation, virus detection & removal, VOIP sales & installation,network cabling & broadband installation, website design, SEO online marketing.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Reviews

4.987 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
0%
2
1%
1
0%
Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 76-87 of 87 reviews
Diana D.
08/2017
2.0
internet service
  + -1 more
He got it running
Description of Work: We own a small business that had networking issues after a Duke power outage. We didn't realize we lost our IP address and was accessing a nearby hotel. It took a week and a half and $1000 for him to switch us from wireless to hard-wired computers. The printers were supposed to stay wireless. In the end we're able to run our POS system with this new hard-wiring, but we still have two IP addresses and the printers stopped working wireless so I had to hard-wire them as well. Not sure why he couldn't fix us to stay wireless, the same way we'd been operating for 10 years. I'd say he stayed with me to get the computers working, but in the end I'm not sure they really knew what they were doing. Seems like he should have been able to fix the current system instead of taking so much time and money. I'm moving my store location and reached out to him for cabling, etc. with no response. I thought perhaps since he'd already been working on our system he could set it up now the way it should be, but no response. I really don't know that they know what they're doing. He does a lot of marketing so his name is out there, but I just don't know...
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$1,000
Response from NBS TECHNOLOGY INC
Hi Mrs. [Member Name Removed], It is unfortunate that you have to result to this type of deformation of character because someone on my team did not get back to you about getting your stores' network moved to another building. You have my email and my personal number to reach me at any time. Before I begin, I have to say that out of 84 reviews this is the first bad review we've had on Angie's list or anywhere at all for that matter. Majority of our business comes from referral. So for in the last 17 years, our reputation has been stellar. 83 positive reviews on this sites prove that. Let me just take time to outline the issues your pet store was having. You were referred to us by another person that either worked with us or heard about our work. You did not get our info from Angie's list. So that why I was a little surprised to see your review here. 1. You were having an issue connecting your computers to the network. Not being able to print wirelessly or wired. a. We found out that your computer was connected to a public wifi and your printer was connected to your local network. Which means you are on two separate networks. i. We fixed this issue and informed you that it is not compliant for you to run a credit card through an unsecured wireless. You mentioned to me you've been doing that for years (keep in mind, my lead tech who worked for NCR National Cash Register) informed you of this and repeatedly made you aware of how your data could be compromised using public wifi. Also writing customers credit card information on a notepad is the number one way data gets compromised. In an effort to keep your company from being sued by your customers for compromising their credit card information, we made a recommendation on the second issue we found. 2. The second issue was due to the repeated power issue you were having. Your network switch was going in and out of power every few minutes. a. We recommend replacing the network switch with another one. Since we were aware that you are price conscious. We recommended that you pick up a network switch from best buy. I specifically spoke with you on what type of device to get. Also, mention to you to call us when you've purchased it so we can install it. b. A couple of days later, you call me upset questioning the work we did or our knowledge base (I am putting it nicely on this note). I sent my lead tech out to take a look. I joined him after a while. During our troubleshooting, we found out that you purchased a router instead of a switch. Keep in mind we were never informed that you had purchased a device at all. Then had one of your staff install the equipment unconfigured on the network. Which in turn created another network inside the network. Also, they were a loopback on that same router that was installed. When I asked you why you didn't give us a call so we can install the switch. You said you were trying to not have to pay our hourly rate to do the work. We figured a way to configure the router to act as a switch to get everything setup. All these issues could have been prevented with one phone call before you decided to have an employee install the device. c. We went above and beyond to get your pet store running well. Even got you on 3-way call to talk to Spectrum about your internet. While we were working on this project, you decided to upgrade your internet to a faster speed. It turns, your static IP address was changed. Which made it impossible for you to view your cameras remotely and also caused an issue with you internet not working. We were able to get the right IP address from Spectrum and applied it to the network router. 3. After hours and even on weekend to make sure everything was working perfectly and better than it has ever worked, I didn't expect this type of review. I personally went back to the Pet store and asked all the employee how things were working and they were raving about our work. That thing has never worked as well as it is working now. You called us on many occasions after the work was done asking for our expert advice on other things you wanted to do with your office. Keep in mind all this was provided to you for free. You even apologized to us for the way you treated me and my tech and thanked us for the work we did. It wasn't the best experience working for you. But that's what we do. We even make the difficult clients happy.
Bruce S.
12/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Telephone advice
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
Yes, I recommend this pro
Katherine A.
10/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: He repaired a few keys that were sticking on my keyboard. He said I should really replace the keyboard as it still not very good. Since I only paid $50 it seemed fair.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Vicki L.
05/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: Phan is so extremely knowledgeable, but superior in explaining computer issues and problems in a way that is so easy to understand. I am really thankful for the help Phan gave. I'll definitely call again if a need arises.I would give him an A+ rating!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Don W.
07/2014
5.0
computer repair
  + -1 more
All went well with this service.
Description of Work: 1 Hour of On-Site Computer Labor
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Ruth H.
07/2013
5.0
computer repair
  + -1 more
Great!
Description of Work: Cleaned up compiter
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
JOY K.
02/2013
5.0
computer repair
  + -1 more
The service turned out well.
Description of Work: They did an hour of on-site computer service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judith A.
08/2011
5.0
computer repair, internet service
  + 0 more
He came, he worked, he left.
Description of Work: Tracy did a fast and thorough of speeding up my computer, getting rid of malware, connecting my router and modem, getting my laptop connected to the printer and much more--all within the time frame of 2 hours.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
LEX P.
02/2011
5.0
computer repair, computer sales
  + 0 more
Excellent!
Description of Work: Repaired one computer- reloaded original operating system and software- responded quickly and reasonably priced. Also purchased a new computer just as cheap as I could get it through a "big box" store. Delivered it to my house and went over the software.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Rob H.
08/2005
5.0
computer repair
  + -1 more
EXTREMELY THOROUGH AND HELPFUL, BOTH ON THE PHONE AND IN PERSON. DIAGNOSED/EXPLAINED ISSUES VERY WELL. PROVIDED ADVICE/OPTIONS TO SOLVE PROBLEMS. WOULD DEFINITELY RECOMMEND. WILL USE AGAIN.
Description of Work: FIXED/REPLACED DISK DRIVE. UPGRADED MEMORY. INSTALLED VIRUS SCANNING SOFTWARE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
PETER C.
08/2005
5.0
computer repair
  + -1 more
I HAVE SHOPPED AROUND AS I HAVE HAD BAD SERVICE IN THE PAST. I FELT A GREAT RAPPORT WHEN SPEAKING TO THIS COMPANY. THEY WERE PROFESSIONAL, ARRIVED ON TIME AT MY HOME, AND PROVIDED NO BS OR TRIED TO SELL ME SOMETHING I DID NOT NEED. EVERYTHING WORKED PERFECTLY WHEN PHAN (THE PERSON SENT) LEFT. I DID HAVE A FEW FOLLOW-UP QUESTIONS FOR PHAN AND CALLED THE COMPANY 3 TIMES FOR ABOUT 10 MINUTES EACH TIME. THERE WAS NO CHARGE FOR THIS. GREAT SERVICE. I HAVE RECOMMENDED HIM TO THE PLACE WHERE I AM EMPLOYED.
Description of Work: CONSULTANT SENT TO MY HOME INSTALLED A WIRELESS ROUTER, A WIRELESS RANGE EXTENDER TO BOOST MY WIRELESS SIGNAL, SET UP A NEW COMPUTER AND LAPTOP. HE ALSO RECOMMENDED A FEW UTILITIES TO KEEP MY COMPUTER SAFE FOR WEB SURFING AND FREE FROM VIRUSES. I DID HAVE A PROBLEM WITH ONE COMPUTER BEING TOO SLOW BUT PHAN CORRECTED THIS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
ANGIE P.
12/2004
5.0
computer repair
  + -1 more
YES, EXTREMELY PROFESSIONAL, FRIENDLY, QUICK CALL BACKS, VERY ACCESSIBLE, GOOD FOLLOW-UP. ORGANIZED AND QUICK -- HE DOESN'T WASTE ANYTIME ON YOUR DIME. GOOD GUY, CALL HIM YOU'LL BE PLEASED.
Description of Work: HIRED TO NETWORK OUR SMALL HOME OFFICE COMPUTERS. ALSO CLEANED UP COMPUTERS, MADE RECOMMENDATIONS, INSTALLED NEW DRIVER AND EVALUATED SOME PREVIOUS PROBLEMS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265

Contact information

10720 Carmel Commons Blvd Suite 370, Charlotte, NC 28226

http://www.Protechllc.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Computer Repair,
Computer Sales,
Internet Service

FAQ

NBS TECHNOLOGY INC is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

NBS TECHNOLOGY INC accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
Yes, NBS TECHNOLOGY INC offers free project estimates.
Yes, NBS TECHNOLOGY INC offers eco-friendly accreditations.
No, NBS TECHNOLOGY INC does not offer a senior discount.
Yes, NBS TECHNOLOGY INC offers emergency services.
No, NBS TECHNOLOGY INC does not offer warranties.
NBS TECHNOLOGY INC offers the following services: Computer repair & support, tech support, tech services, remote lap top services. custom built PC's Configure and install computers or network equipment, onsite services & consultations,computer services, computer support, desk top repair, laptop service, wireless LAN set up,router & firewall configurations, data back up and recovery, computer network installation, virus detection & removal, VOIP sales & installation,network cabling & broadband installation, website design, SEO online marketing.

Contact information

10720 Carmel Commons Blvd Suite 370, Charlotte, NC 28226

http://www.Protechllc.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM