Morris-Jenkins

Description of Work: They were twice the price of other companies, and thought that was ok. Try Hinson Mechanical in Monroe! They are fantastic!!!

Description of Work: They got me going on a cold night

Description of Work: I used Morris - Jenkins.

Description of Work: Semi annual check up. Replaced a filter

Description of Work: Repairman arrived quickly and diagnosed furnace. Power switch to furnace had broken. He replaced and answered all my questions. As a property owner I am thankful for Morris Jenkins...only had half a day to move and make repairs to turn over property to next tenant.

Description of Work: Cleaned and checked one my air conditioners. Usef a coupon which made it very reasonable He had to climb up to a crawspace to get to it..

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Description of Work: They replaced the HVAC system.

Description of Work: I have been a customer of Morris Jenkins sinced I arrived in NC nine years ago. I made the wise decision to be a priority advantage customer. All nine years of servicing my three A/C units and furnace have been equally professional, thorough, responsive and my experience yesterday reminded me I have been remiss in not writing a review of this fine company. One of my A/C units was not functioning and they said they could have someone at my home at my convenienance. 8:00 sharp the next morning (which worked for me) they were there, diagnosed the problem, called it in (replace the coil )...Within the hour they were I also received a call to remind me this was covered by warranty so there would be no charge. They located the right replacement parts and were at my house (again beause it worked for me that same day) to complete the work. Many thanks for nine years of great service.

Description of Work: They came and checked ou the furnace, they fixed the heating unit, they showed up on time, fixed the problem which was minor, mention unrelated problem to help me out.

Description of Work: I called Morris Jenkins along with 2 other contractors because my heat pump had stopped working. It was a Saturday AM so I called 2 contractors in addition to my current heat/ac company. Their advertising claim is "you will have cool air / warm heat in your house tonight" was never an option as my call was never returned. The 2 other companies called and came by to chedk out my unit. The news was bad based on the first call so I paid another company to do provide their opinion. Same news...bad. The negotiated a price and installation for the replacement unit and Morris Jenkins never returned my call. This is the first time I had called but a friend of mine experienced the same issue a few months before. I will not call them again.

Description of Work: My report and result is almost identical to the report below and it occurred on the exact same day. The technician initially came to assess the problem of a non-firing furnace. This was quickly solved by tapping on the negative pressure switch which had become stuck during the off season...not an uncommon problem I later learned. However, he quickly told me that my heat exchanger had 'multiple fractures' and needed to be replaced. He told me the exchanger was made in 2000 when there was a bad shipment of 'weak steel'. He said it was under warranty but the labor to replace it would be $1097. Then he told me the "unit has undersized return air duct" and it needed to be replaced at a cost between $1500-1800 and that I also needed a "media filter". He said the undersized return duct was the reason the heat exchanger cracked so soon.....(and NOT the 'weak steel'??). I had another company provide an inspection of the system. The unit is working fine, there are NO cracks in the heat exchanger, and the return air ducts are precisely what are required for the size HVAC system I have installed. While the heat exhanger IS under warranty, the price quoted by Morris Jenkins technician is the amount ($1097) that would be charged for both labor AND parts. It was noted by the parts supplier that if the manufacturer ultimately determined that the heat exchanger was NOT cracked (the "cracked" unit must be returned to the manufacturer when covered under warranty) then the customer would have to pay approximately $700 for the part. I can only assume the technician's price of $1097 was based on the assumption that the exchanger was indeed NOT bad....or why else would the amount include parts AND labor! This was a most disappointing experience with a company who's advertising is so prominent AND so promising. Hopefully, they can sort out the issues so that all customers can receive the same benefits as most customers seem to receive. Until they do, I would urge caution.

Description of Work: A/C went out in a rental home. I called Morris Jenkins and they were able to schedule a time that was convenient for me (when I had other contractors there). They were on time and courteous. The work was completed and at a fair price. My only dissappointment was that the coil was not cleaned because the unit had to cool down according to the technician, even though I had given the okay to perform that work via phone earlier.

Description of Work: Heating and a/c repair.

Description of Work: I CALLED THE HEATING AND A/C COMPANY THAT WE HAVE USED FOR YEARS AND HAVE BEEN VERY PLEASED WITH (HACKNEY HEATING AND AIR) AND THE LADY ON THE PHONE ANSWERED "MORRIS JENKINS." I WAS CONFUSED, BUT SHE EXPLAINED TO ME THAT THEY HAD BOUGHT HACKNEY. SHE PRICED MAINTENANCE PLANS FOR OUR 3 A/C AND HEATING UNITS AT $346.00, WHICH WE THOUGHT WAS REASONABLE. I SCHEDULED AN APPOINTMENT DATE WITH HER. WHEN I HUNG UP I THOUGHT THAT I WOULD CHECK THEM OUT ON ANGIE'S LIST. THEY WERE A "B" RATED COMPANY, BUT THERE WERE A LOT OF "D" AND "F" REPORTS, SO I FELT THAT IT MIGHT BE A HIT OR MISS EXPERIENCE AND DECIDED NOT TO CHANCE IT. I CALLED BACK AND CANCELLED THE APPOINTMENT AND CALLED AN "A" RATED COMPANY ON ANGIE'S LIST. I ALSO THOUGHT IT WAS INTERESTING THAT THERE WAS NO INQUIRY AS TO WHY I WAS CANCELING MY APPOINTMENT. IF I WERE A BUSINESS OWNER, I WOULD WANT TO KNOW WHY I AM LOSING BUSINESS.

Description of Work: SERVICE CALL ON HEAT AND AC.

Description of Work: TUNE UP SERVICE ON GAS FURNACE. ALSO REPAIRED WATER LEAK.

Description of Work: THEY INSPECTED OUR HOME HEATING SYSTEM AND DID A TUNE UP.

Description of Work: OUR AIR CONDITIONER WASN'T WORKING, THEY FOUND THE PROBLEM AND FIXED IT.

Description of Work: AIR CONDITION & HEAT PUMP: INSTALL AIR HANDLERS (2)

Description of Work: HEATING SYSTEM, AIR DUCT WORK; VERY PROFESSIONAL

Description of Work: THE PREVIOUS OWNER OF THE HOME WE BOUGHT HAD USED MORRIS JENKINS, SO I THOUGHT I WOULD CONTINUE TO HAVE THEM SERVICE OUR UNITS. I SCHEDULED ROUTINE SERVICE (AS A NEW HOME OWNER) WITH THEM AND THEY QUOTED $1,100 DOLLARS WORTH OF REPAIRS TO OUR MAIN UNIT AND SENT A REP OUT TO QUOTE A NEW UNIT. WE OPERATED ANOTHER YEAR WITH NO PROBLEMS ON THAT UNIT, AND DIDN''T REPLACE IT OR HAVE ANY OF THE REPAIR WORK THAT MORRIS JENKINS SAID WE NEEDED TO HAVE DONE. GO FIGURE? SAID THEY WOULD HAVE THEIR SERVICE MANAGER FOLLOW UP WITH US BUT NEVER DID!

Description of Work: HEATING AND AIR COND CONTRACT TO CLEAN AND CHECK SYSTEM TWICE PER YEAR. HAD CONTRACT FOR 2 YEARS AND HAD TO CALL FOR CLEANING EACH TIME. EACH TIME THEY TOLD ME I WAS ON THEIR LIST FOR THAT WEEK! MY HOUSE WAS SOLD AND THE HEATING SYSTEM WAS CHECKED - THE INSPECTOR SAID THE HEATING UNIT LOOKED LIKE IT HADN''T BEEN CLEANED IN YEARS.

Description of Work: WE SCHEDULED A VISIT FOR AN ESTIMATE TWO WEEKS PRIOR TO THE DATE. ON THE DATE NO ONE SHOWED AT THE APPOINTED TIME. AFTER WAITING 45 MINUTES I CALLED AND THE LADY JUST LAUGHED WHEN I TOLD HER THE REPORTS ON ANGIE''S LIST WERE TRUE THAT THEY NEVER SHOWED UP ON TIME. I THEN TALKED TO A PERSON WHO SAID SOMEONE WAS TO HAVE CALLED SINCE OUR UNIT WAS LESS THAN 5 YEARS OLD WE DIDN''T NEED TO REPLACE IT. NO ONE HAD LOOKED AT THE UNIT TO SEE THAT UNFORTUNATELY WE DO HAVE TO DUE TO POOR EQUIPMENT AND THE COMPANY WENT BANKRUPT. NO ONE HAD CALLED. THEY SEEMED TO THINK IT WAS FUNNY. WE WILL NOT DO ANY BUSINESS WITH THEM AND WILL INFORM OTHERS OF THE INCIDENT. WE ARE GOING WITH QUALITY COMFORT.