Morris-Jenkins

Anthony L. came to service our HVAC. We used to be with Morris Jenkins and were looking forward to return to them after our move. Anthony was the first one to come to check our HVAC and he represented them well. He was respectful, kind, knowledgeable and really did a great job. We were very pleased to work with him and have Morris Jenkins back working to keep our home in good condition . Very pleased.

They (MJ) came out, inspected the system and told me I was sending CO through the system. Sales person came out and gave me a quote. I had another referral from a co-worker as he has been using the same HVAC company for many years. The came out and told me they could not find anything wrong at all, and I certainly was not putting CO into the house. So, be careful who you choose as I actually had nothing wrong, but was told I needed to replace.

I am just confused if they are making these things up. They repair the gas leak they said I have but unsure if I did have a gas leak because no one smelled it but the repairman.

Excellent customer service from scheduling the appointment, discussing options with sales, installation and final inspection by supervisor. Everyone was knowledgeable, professional and took time to explain each process with me. I recommend them without reservation and will use them again for all services in the future.

They are very good, friendly, very thorough, timely and reliable. I would highly recommend them.

My system is such that it pumps sewage to the street. One day my toilet wouldnt flush (not clogged). Someone came out and wailed on the toilet with no result. Finally I diagnosed the problem, and we located the fuse box (relatively new home for me) and there was a tripped breaker. Flipped the switch and all was good. The problem happened again. When they came out I was told I needed a new control box (2800.00) I asked if it was the circuit breakers (nope) Installed the new control box, a week later the toilet wouldnt flush, tripped breaker. Anyone with common sense should see the issue with this. Called the company extremely politely and detailed the issue. The plumbing manager offered me 500.00 and justified it by saying we should have checked the breakers and thats what a normal cost would be to replace them. Umm no, that doesnt work for me. So the customer relations person Sam called me. I was courteous and said I dont want something for free, I am getting a brand new pump, so please refund me half and we will call it a day. Sam went on to describe how heat can cause wear on a breaker, and there was a picture of the old control box with a missing screw. So their point of view was it was the control box still. Exasperated I said to Sam, you know what I give up, please just refund me the $500.00. Sam refused and basically said that offer had expired and seemed to challenge that I was even speaking the truth as the $500.00 offer wasnt in his notes. I responded for him to ask his guy and if his guy says he didnt offer it then they dont have to pay me. Sam circled back around to describing why it was the control box. Eventually I told Sam this was not satisfactory and I would be letting people know about the service. Like a little child Sam apprised me "he would not respond to the pressure of threats" I have had other work done by this company. I put a split in my garage, and the first time we tried to use it , it never worked and the repair person told me it was leaking Freon (into my garden) That was repaired, then the heat didnt work, The guy came out basically told me it should have been installed differently, and would take hours to heat my garage. So Sam save your 500.00. I am sure I will be calling you to repair something that is under warranty soon that is screwed up. -RogerLangille

I am very happy with the service. They explain what they are doing. They are always on time.

He arrived on time on Friday and sat outside the house for about 10 minutes. When he came in, he inspected the leak for about 30 seconds. He went back to his vehicle for about 15-20 minutes, then came back to show me the quotes. He told me it was going to be $400 to fix the leak. I should replace the entire shower piping for $1200. The plumber (Michael) was pushy and tried to sell me on spending $10,000 to replace all the plumbing in the house. I paid the $400 for him to do the work of replacing about 20" of exposed pipe. He did the work in about 10 minutes. He went back to his vehicle for 15 minutes then came back to get payment. It seemed a little steep to pay $400 for 10 minutes of work and less than $20 in materials. But the leak was fixed. Well, so I thought. The Morris Jenkins plumber pointed out there was flood damage and recommended Flood Medic. Flood Medic has come out and is drying the space now (Monday). When they arrived this morning, they pointed out that there was a leak higher up the wall on the same shower pipe which had been leaking over the weekend. I called Morris Jenkins thinking they would fix the repair. The same Morris Jenkins Plumber (Michael) said I would have to spend another $1200 to replace all the pipe around the showerhead leak. I ask if they would take $400 off since they didn't fix the leak the first time and would be replacing the work they just did. They responded that they would give me 5% off if I spent $3000 to replace all the pipes in the bathroom. I called another plumber, and I am getting the whole bathroom done for less than $1200. I felt like I was dealing with a used car salesman. The plumber was pushy and made me feel uncomfortable. The experience was stressful. Morris Jenkins sends a misleadingly personal text that says "Mr. Jenkins told me..." at the beginning of every text. They have a higher price (2 to 3 times) than anyone else I called. I was not expecting such a huge price differential between them and other reputable plumbers. I am not impressed and will not be using them again. This has been a terrible experience.

They have been outstanding, reliable, knowledgeable, and the customer service is above and beyond. Sometimes you pay a little more for them but you get what you pay for. I would highly recommend them.

Great! They are dependable and their pricing is reasonable. The techs are very knowledgeable and I would recommend them to others.

It was excellent, they always are! They were on time and professional.

They were pleasant, helpful and professional.

They provide excellent service! They are thorough and they are very clean.

Tanner arrived right on schedule and was very helpful. He did a full service on our system and made time to walk my wife and I through all that he did.

They are excellent and have been very reliable. They come out twice a year and check my system before they turn it on. I would highly recommend them.

They are always excellent. They are on time and professional.

Very good. We had a few issues, but they followed up and were very helpful in getting the issues resolved so overall, I was very happy with their service.

The plumber arrived on time and was very pleasant. He walked the house with me and listened to me describe our issue--high water bill and having repaired one leak in the yard, still had a high water bill. He narrowed it down to our toilets, especially one and repaired that one after discussing costs.

provider was found by submitting a project idea. They called 10mins after I pressed enter. They asked additional details about the project to clarify if anything was missed from the initial submission. I scheduled for 2 weeks out to give adequate time for me to order and receive my new faucet. They could have sold me one off their truck, but I had a specific one in mind. Once I received my faucet I called MJ to confirm the scheduled appointment. He said they would call before coming out. My appointment range was 10-12. I got a call around 8:30 asking if he could come out--EVEN BETTER! I received an email with the information concerning the tech that was coming to my house along with tracking detail as he was in route to my home. He arrived around 9am. I provided the faucet set and explained that I'd like to know if he could do something about the crazy plumbing under the sink done by another plumber a yr ago. He said he could but would be an additional charge on top of installing the faucet. I was good with it. He also said because it was my faucet they could not warranty it, only the labor they provided -still good with that. He turned off the water outside & did his thing. After completing the work he turned on the water had me turn on the faucets everywhere else in the house to get the air out. He ran the kitchen faucet that he installed for a while checking above & below, then run and drained the dishwasher. All was perfect. Then he cleaned up and returned to request payment. In the end, the final payment was less than he estimated. They emailed me the receipt.

Tech told me that he would first have to install a capacitor so that he could see if the compressor would function. Quoted me a price of $476.00 to replace a capacitor that didn't cost more than $30. I felt he was just trying to push me into buying a whole new unit, which I did, but not from Morris Jenkins.

it was wonderful, excellent service

We have subscribed to their "preferred customer" service, and receive very good care, no less than twice a year (both systems) and receive priority appointments when problems arise. Service technicians have been gracious and knowledgeable.

Jay called in advance, showed up on time, and did the work promptly. He called back the next day to make sure everything was still running fine. He serviced both A/C units at our location.

Morris-Jenkins' rep Nick B came out to my residence to analyze my uneven heating / cooling problems stemming from a poorly designed and installed, single zone crawlspace duct system installed by the home builder some years back. Nick indicated his previous background and experience was in the race car industry. He was involved in air-flow management and.design for NASCAR racing competitors. With that type of background he would most definitely be able to design a new duct distribution system that would satisfy our heating and cooling comfort needs year round. He came up with a unique design that was somewhat different from the other three contractors I spoke with. His detailed explanation and sketch made good sense and his pricing was in line with other quotes I received. Plus, he was replacing everything in the crawl space except the air handler, whole house filter and humidifier. Other contractors were not. So, all the old cardboard duct work and all the flex lines and plenums and strapping were removed, to be replaced by new state of the art equipment including adding a second zone and thermostat. I can truthfully say the my Morris-Jenkins rep did a great job of understanding my needs and designing a system that addressed those concerns. Morris-Jenkins was the last of four contractors that I received a proposal from and it certainly pays, as a homeowner, to do your research, so as to get perspective on the different ideas from various contractors on how they propose to solve your problem. Very happy I chose Morris-Jenkins to do my project. Very easy company to do business with. The installation crew completed the job in two days, Found them to be very tuned in to the proposed plan designed for my home. They were efficient, thorough, and courteous from start to finish. Did a great job cleaning up my sealed crawl space as well. They left it cleaner then it was before they started the installation. If you have a similar project, it's recommended to always have several contractors give you a proposal for the work, so you can better judge which contractor's solution best fits in with addressing your concerns. I would highly recommend that Morris-Jenkins should be one companies that you contact.

Fool me once, shame on you. Fool me twice, shame on me. Morris Jenkins almost did it again. I had them come out to “service” my units, as I had just bought the house. There were no issues prior. A month or so later, my AC goes out. It is August, and we had just brought our child home from the hospital 2 days prior, so we didn’t have many options. I call Morris Jenkins to come out, and they tell me that the only option is to replace my unit. These guys raked me over the coals to the tune of $10,000. This is for an AC only – no furnace, and the space it needed to cool is only 1200 square feet. But I was told that I had to have it. Fast forward 1.5 years and they come out again for another “preventative maintenance.” A week later, my heat goes out. This happened when it was 60 degrees. The temperature had been hitting in the teens for weeks before with no furnace problems. I call them to come out again, and the tech tells me that I need a new $5,000 furnace. When I told him that he would not be doing any work on my furnace, he became very combative and I was able to get him to leave. I then called another company for a second opinion. Within a day, I had a new motor installed and was told that I have at least another 15 years of life left on the furnace. Parts and installation were $630. Much better than the $5,000 that Morris Jenkins tried to charge me. I am not accusing Morris Jenkins of damaging my equipment, but is it a coincidence that on two separate occasions, my AC and furnace stopped working very soon after their “maintenance”? Maybe, maybe not. I can tell you though, that Morris Jenkins takes advantage of their customers. They routinely over-charge for services, parts, etc. I would advise anybody to shop around if you have HVAC issues. Stay away from these people. They will take advantage of you.