Morris-Jenkins

ALL COMMENTS ABOUT THE PROBLEM, BY THE SERVICE AGENT, WERE CONSISTENT WITH MY EXPERIENCE OF THE PROBLEM. I HAD FULL CONFIDENCE THAT THE TRUE PROBLEM WAS PROPERLY DIAGNOSED AND FIXED WITHOUT EXCESSIVE CHARGE. THEIR OFFICE STAFF STAYED IN CONTACT VIA CELL PHONE TO BE SURE I WAS AVAILABLE WHEN SERVICE AGENT ARRIVED. HE WAS WAITING FOR ME WHEN I ARRIVED HOME!

THEY ARE A VERY RESPONSIVE COMPANY. ANY TIME WE HAD A QUESTION OR NEEDED SOMETHING THEY PROVIDED IT.

GOOD SERVICE. THE SERVICE MAN WAS POLITE AND PROFESSIONAL. TOOK THE TIME TO EXPLAIN HOW OUR HEATING SYSTEM WORKS IN THE NEW HOME WE JUST PURCHASED. MADE A GREAT IMPRESSION ON US.

HE GAVE ME ESTIMATES ON NEW SYSTEMS. THE PRICES WERE VERY EXPENSIVE. HE WANTED TO REPLACE THE FURNACE BURNER UNITS,A 2 1/2 TON COIL AND ADD 3 NEW RETURNS. I WAS TOLD BY ANOTHER COMPANY THAT I DIDN'T NEED TO SPEND THE $13000, THAT THEY TOLD ME I NEEDED TO SPEND. I DIDN'T APPRECIATE THE FEAR TACTIC, THIS WAS VERY UNPROFESSIONAL!

THEY ARE EFFICIENT AND COURTEOUS. THEY PUT BOOTIES ON WHEN THEY COME IN, SO THEY ARE RESPECTFUL OF YOUR HOME.

TECHNICIAN CAME OUT TO MAINTAIN FURNACE. HE SHOWED UP ON TIME, AND SOMEONE FROM THE OFFICE EVEN CALLED TO LET ME KNOW HE WAS ON HIS WAY. BRIAN PRESENTED A LOT OF HELPFUL INFORMATION, ESP. ON CARBON MONOXIDE DETECTORS, IN A PROFESSIONAL AND EASY TO UNDERSTAND WAY, WITHOUT PRESSURING ME TO BUY A NEW ONE. (WE PROBABLY WILL NEXT YEAR, WHEN OURS NEEDS TO BE REPLACED.) HE ALSO TOLD ME THE BEST PLACES TO LOCATE A DETECTOR, IN CASE WE GOT ONE FROM SOMEONE ELSE. HE SAID OUR 13-YEAR-OLD FURNACE WAS IN GREAT SHAPE. HE WAS A PLEASURE TO HAVE IN OUR HOME AND WE WILL DEFINITELY USE THIS COMPANY AGAIN.

THE SYSTEM IS WORKING WELL, AND WE ARE STILL WAITING FOR A COUPLE OF MINOR REPAIRS TO BE COMPLETED. THE REPAIRS DO NOT INTERFERE WITH THE EFFICIENCY OF THE UNIT. WE HAD TO ASK ABOUT THE QUALITY OF SOME OF THEIR WORK AS THE GAS PACK WAS INSTALLED. THE PROPER REPAIRS WERE MADE, BUT I FEEL WE SHOULD NOT HAVE HAD TO ASK TO HAVE THE WORK UPGRADED IN THE FIRST PLACE. WE WILL PAY THEIR BILL WHEN THE LAST ITEMS ARE COMPLETED.

THEY DID IT ON SHORT NOTICE, WHICH I APPRECIATED. THEY WERE VERY ACCOMMODATING AND DID EXCELLENT WORK. ALL OF THE PEOPLE WE DEALT WITH WERE TOP NOTCH, THEY ARE A GREAT COMPANY AND I'D TELL ANYONE TO USE THEM.

IT WAS JUST A BAD EXPERIENCE ALL AROUND.

THE RECEPTIONIST WAS VERY FRIENDLY, BUT COULDN''T REMEMBER ANYTHING I TOLD HER WITHOUT ASKING AGAIN. THEY NEVER CALLED BACK AFTER WE LEFT A FEW MESSAGES WITH THE RECEPTIONIST.

MY EXPERIENCE WITH MORRIS-JENKINS WAS TERRIFIC. FROM THE INITIAL PHONE CALL, TO THE INSTALLERS WHO PERFORMED THE WORK, EVERYONE I CAME INTO CONTACT WITH WAS VERY PROFESSIONAL AND POLITE. THEY WERE VERY ACCOMODATING IN WORKING AROUND MY SCHEDULE.WORKMEN WERE VERY COURTEOUS, THEY EVEN WORE SHOE COVERS TO PROTECT MY FLOOR. THEY WERE VEY THOROUGH IN EXPLAINING ALL THE WORK THAT THEY HAD DONE. I HAVE DEALT WITH A LOT OF SERVICE COMPANIES AND IT IS RARE TO SEE A COMPANY THAT HAS SO MANY FRIENDLY, PROFESSIONAL, AND COURTEOUS EMPLOYEES. I AM VERY HAPPY WITH MY NEW GAS FURNACE, BUT I AM THRILLED WITH THE QUALITY OF SERVICE THAT I RECEIVED. I WOULD RECOMMEND THEM TO ANYONE.

THEY SAID THEY WOULD BE THERE BETWEEN 9:00 AND 1:00. THEY CALLED AT 11:00 SAYING THEY WERE TIED UP WITH ANOTHER CUSTOMER. I TOLD THEM WHEN I SCHEDULED THAT I HAD AN APPOINTMENT AT 2:30 THAT I COULDNT MISS SO I TOLD HER IF THAT WOULD NOT WORK, I COULD RESCHEDULE. THEY NEVER SHOWED UP, SO I CALLED BACK AT 1:35, BUT AT 1:45 THEY STILL WERE NOT HERE, AND I ONLY HAD 45 MINUTES TO GET TO MY APPOINTMENT. THEY SEEMED LIKE THEY DIDNT UNDERSTAND BECAUSE I HAD WASTED MY WHOLE MORNING. I THOUGH THE OWNER MAY HAVE CALLED AND APOLOGIZED. WE HAVE USED THEM BEFORE, AND HAVE NEVER HAD A PROBLEM. I JUST FELT IT WAS POOR SERVICE. THEY COULD HAVE AT LEAST CALLED WHEN THEY DID NOT SHOW UP.

HAVE USED FOR 15 YEARS. VERY DEPENDABLE. THEY MAKE SURE THAT THEY GET TO YOU RIGHT AWAY IF HAVING PROBLEMS. FLEXIBLE SCHEDULING.

SERVICE WAS FINE, THEY WERE THREE HOURS LATE FOR THE APPOINTMENT, THOUGH IT WAS A SUNDAY VISIT. THEY TOLD US THE DUCTWORK WAS GOING TO RUST OUT BECAUSE OF OUR HUMIDIDFIYING SYSTEM AND TRIED TO SELL US SOMETHING TO KEEP THAT FROM HAPPENING, BUT ANOTHER COMPANY TOLD US THE DUCT WORK WAS ALUMINUM AND IT WAS NEVER GOING TO RUST & THE HUMIDIFYING SYSTEM WAS WORKING PROPERLY

THE COST IS FOR THE ANNUAL MAINTENANCE PACKAGE, WHICH INCLUDES TWO SEASONAL VISITS. I AM A TEACHER AND THEY ALWAYS ARE VERY FLEXIBLE IN WORKING WITH MY SCHEDULE. THEY ARE ALWAYS VERY PROFESSIONAL WHEN THEY ARE WORKING IN MY HOME, I REALLY APPRECIATE THAT.

HE INSPECTED IT AND HE FOUND THAT THE FAN MOTOR WAS BAD, THE COMPRESSOR WAS BAD, AND THE INDUCER MOTER WAS RUSTED OUT, THE HEAT EXCHANGE WAS ALSO RUSTED OUT. HE THEN NOTED ON THE EVALUATION THAT IT WOULD COST TOO MUCH TO FIX IT, I MIGHT AS WELL REPLACE IT. HE SENT HIS SALESMEN OUT WHO GAVE ME AN ESTIMATE OF $4645 FOR A NEW SYSTEM, I TOLD THE SALESMAN THAT I WOULD BE GETTING A FEW MORE ESTIMATES AND HE SEEMED ALARMED BY THIS. HE TOLD ME TO BE VERY AWARE OF THE "SHEISTERS" IN THE AREA, AND THAT I MAY BE TAKEN ADVANTAGE OF. TODAY WHEN ANOTHER HVAC COMPANY CAME OUT TO GIVE ME AN ESTIMATE, HE OFFERED TO EVALUATE MY SYSTEM FIRST JUST TO MAKE SURE THAT I REALLY NEEDED A NEW SYSTEM. AFTER LOOKING AFTER LOOKING AT IT HE FOUND THAT I ONLY NEEDED A CONDENSING FAN MOTOR REPLACED, FOR A TOTAL COST OF $359. I SAVED A TOTAL OF $4300 FOR BEING SMART AND NOT GOING WITH THE FIRST "SHEISTER" THAT CAME. ALSO, THEY ARRIVED FOUR HOURS LATE FOR THE INITIAL INSPECTION.

CALLED THREE TIMES TO GET YEARLY SERVICE INSPECTION. THEY KEPT CANCELING AND MAKING EXCUSES. FINALLY THEY CAME ON TIME THREE.

THEY ARRIVED LATE. WE HAD TWO SEPARATE UNITS, BUT THEY ONLY CHECKED ONE. TECH SAID HE DIDNT NEED TO CHECK ANYTHING ELSE. THEY PRESSURED ME TO SIGN UP FOR A SERVICE CONTRACT - I FELT UNCOMFORTABLE. TECH SAID IT WOULD COST AN EXTRA $122 TO LOOK FOR THE LEAK. THEY ADDED FREON AND SAID I SHOULD REPLACE THE COIL ALTHOUGH IT IS ONLY FIVE YEARS OLD. I FELT LIKE I WAS BEING TAKEN ADVANTAGE OF.

THEY DID A WONDERFUL JOB. THEY ARE VERY RESPONSIVE TO OUR NEEDS AND WEVE BEEN VERY HAPPY WITH THEM.

WHILE THE WORK WAS SATISFACTOYR, THEIR COSTS WERE MUCH HIRE THAN OTHER COMPETITORS. THEY HAVE A VERY HIGH LABOR MARK UP. I COULD NOT AFFORD TO CONTINUE USING THIS COMPANY, THOUGH THEY DO REPUTABLE WORK, AND THE MANAGER WAS RESPONSIVE TO MY COMPLAINTS.

I''VE HAD NOTHING BUT OUTSTANDING EXPERIENCES WITH THIS COMPANY FOR THE LAST 18 MONTHS. THEY ARE PROFESSIONAL, COURTEOUS AND PROMPT. THEY HAVE ALWAYS KEPT THEIR APPOINTMENTS. IN FACT, THEY HAVE USUALLY BEEN EARLY ... AND THEY ALWAYS CALL AND TELL ME WHEN THEY''RE ON THE WAY. FRANKLY, I AM SHOCKED WHEN I SEE SOME OF THE NEGATIVE ANGIE''S LIST RATINGS REGARDING MORRIS-JENKINS. I RECOMMEND THIS COMPANY WITHOUT RESERVATION! AND I''VE PUT MY MONEY WHERE MY MOUTH IS BY PAYING IN ADVANCE FOR A YEARLY SERVICE AGREEMENT.

I WOULD NEVER AGAIN RECOMMEND THIS COMPANY. I AM APPALLED AT THEIR NO-SHOW POLICY.

ALWAYS PROFESSIONAL WHEN I CALL, BUT WERE NOT TOTALLY PUNCTUAL.

APPOINTMENT WAS SCHEDULED FOR 9:00. THEY CALLED AND SAID THEY WERE ON THEIR WAY BUT NEVER SHOWED UP AND NEVER CALLED BACK.

TECHS WHO PERFORMED THE ESTIMATE WERE UNPROFESSIONAL AND NOT FORTHCOMING WITH INFORMATION.