Morris-Jenkins

THIS COMPANY IS VERY FRIENDLY AND TIMELY. THEIR PRICES MAY BE HIGHER THAN SOME COMPANIES, BUT THEY STAND BY THEIR WORK. THE SERVICE MAN WAS ALWAYS FRIENDLY AND INFORMATIVE. HE NEVER TRIED TO HAVE US GET MORE THAN NECESSARY DONE TO OUR 20 YEAR OLD FURNACE.

UNTIL RECENTLY, I HAD BEEN SATISFIED WITH THEIR SERVICE, ALTHOUGH I GENERALLY HAD TO CALL THEM TO SCHEDULE A MAINTENANCE VISIT. I FEEL THAT THEY SHOULD'VE HAD ANNUAL CUSTOMERS ON A SCHEDULED LIST TO CALL TWICE A YEAR. I WAS DISAPPOINTED WHEN THEY ADMITTED THE EASY TRAP HAD BEEN INSTALLED IMPROPERLY, BUT THEY FIXED IT WITHOUT ADDITIONAL COST. HOWEVER, THEY MIS-DIAGNOSED THE HEAT PUMP PROBLEM. THEY SUGGESTED I BUY A $2,599 HEAT PUMP REPLACEMENT, WHEN IN FACT BRADHAM BROTHERS FOUND THAT MY HEAT PUMP ONLY NEEDED A NEW CRANK CASE HEATER. BRADHAM FIXED THE PROBLEM FOR LESS THAN $150! I WISH I HAD KNOWN THAT MORRIS JENKINS WERE NOT AUTHORIZED TRANE DEALERS, BECAUSE THEY NEARLY COST ME MORE THAN $2,000 IN ERROR.

MORRIS-JENKINS PROVIDED SAME-DAY RESPONSE, WHICH IS IMPORTANT WHEN YOUR HEAT GOES OUT. THEY HELPED RESEARCH THE WARRANTY TO SEE IF ANY PARTS WOULD BE COVERED (UNFORTUNATELY THEY WERE NOT, BUT I APPRECIATED THE EFFORT). THE PART TOOK MORE THAN A WEEK TO ARRIVE, BUT THE TECHNICIAN FROM MORRIS-JENKINS WORKED ON THE SYSTEM TO ENSURE THAT IT WOULD LIMP THROUGH THE WAIT PERIOD. THANKS TO THEIR HELP WE NEVER HAD TO GO WITHOUT HEAT. THE TECHNICIAN WAS HELPFUL AND PROMPT. HE PROVIDED A THOROUGH EXPLANATION OF THE PROBLEM AND A CLEAR RECOMMENDATION FOR MAKING THE REPAIRS. I BELIEVE THE QUALITY OF SERVICE MIGHT DEPEND ON THE DEDICATION AND PROFESSIONALISM OF THE TECHNICIAN SERVICING YOUR AREA. IN OUR CASE, WE HAD A VERY GOOD TECHNICIAN (SE CHARLOTTE AREA). DUE TO THE CRITICAL NATURE OF OUR PROBLEM I COULD NOT COMPARE PRICES WITH OTHER COMPANIES. IT WAS A LOT OF MONEY BUT I WAS PLEASED WITH THE SERVICE.

ANOTHER COMPANY HAD TOLD ME MY AIR CONDITIONING SYSTEM WOULD HAVE TO BE COMPLETELY REPLACED. THESE GUYS CAME AND CHECKED OUT THE SAME SYSTEM, AND FOUND IT TO BE IN FINE WORKING ORDER, NOT IN NEED OF REPLACEMENT. I APPRECIATE THEIR HONESTY, AND WOULD DEFINITELY USE THEM IN THE FUTURE.

THE REP KEPT THE APPOINTMENT ON TIME AND ASSISTED WITH FILTER CHANGE (NO CHARGE) WHILE HERE. THE REP WHO PERFORMED THE ESTIMATE WOULD NOT RETURN THE CALL TO INFORM US OF THE ESTIMATED COST. WE HAD TO CALL IN ORDER TO GET DETAILS OF ESTIMATE. THE REP WE SPOKE TO AT THE HOUSE DID NOT BOTHER TO SPEAK TO US ON THE PHONE, EVEN THOUGH HE WAS AUDIBLY PRESENT IN THE BACKGROUND.

RETURNED MULTIPLE TIMES TO REPAIR A/C. ULTIMATE SOLUTION ON 3RD ATTEMPT WAS TO REPLACE COMPRESSOR, WHICH WAS MORE EXPENSIVE THAN REPLACING ENTIRE OUTSIDE UNIT. THEIR QUOTE FOR REPLACEMENT OF OUTSIDE UNIT WAS MORE THAN ALL OTHER COMPANIES I RECEIVED QUOTES FROM, EVEN GIVING CONSIDERATION FOR THE ''DISCOUNT'' THEY WERE GIVING ME BASED ON THE UNSUCCESSFUL WORK PERFORMED ON THE UNIT TO DATE. COMPANY I CHOSE PROVIDED A HIGHER RATED UNIT (CONSUMER REPORTS) FOR $700 LESS. OFF-HOURS ANSWERING SERVICE VERY RUDE.

DAVID CAME OUT AND PERFORMED THE JOB, VERY PROFESSIONAL, DID A GREAT JOB.

HAD PROBLEMS WITH AC UNIT NOT COOLING DOWN LAST YEAR. CALLED MORRIS-JENKINS, THEY CAME OUT QUICKLY. TECHNICIAN SPOKE VERY BROKEN ENGLISH, SO IT WAS DIFFICULT TO COMMUNICATE WITH HIM (THOUGH HE WAS VERY NICE). ADDED FREON, BUT CHARGED US EXTRA (OVER WHAT I WAS QUOTED FOR ''MAINTENANCE'') FOR CLEANING THE UNIT (TOOK A HOSE AND FLUSHED IT OUT) AND THEN WANTED TO CHARGE US AN ADDITIONAL $250 TO REPLACE A PVC PIPE (WHICH WE BOUGHT FOR $15 AND MY HUSBAND REPLACED IN ABOUT 30 MINUTES). ALL IN ALL, WE WERE CHARGED DOUBLE WHAT THEY QUOTED, DIDN'T GET ALL OF OUR QUESTIONS ANSWERED DUE TO COMMUNICATION ISSUES WITH OUR TECHNICIAN AND WE'RE HAVING THE SAME PROBLEMS THIS YEAR. WOULD DEFINITELY NOT HIRE THEM AGAIN.

I WOULD NOT CALL THIS COMPANY TO DO ANY WORK FOR US AGAIN. THE MONEY WE PAID THEM AT THE END OF THE SUMMER LAST YEAR DID NOT FIX THE PROBLEM, AND NOW WE ARE IN THE SAME BOAT AGAIN THIS YEAR.

GOOD EXPERIENCE OVERALL. RESPONDED QUICKLY WHEN I HAD TO CALL THEM BACK.

THEY'VE BEEN GOOD ABOUT USING THE SAME SERVICE TECH TO COME OUT AND SERVICE MY HOME. THIS GIVES US A CHANCE TO GET TO KNOW THE PERSON.

THE SALESMAN THAT CAME OUT SAID I WAS GOING TO GET A CARRIER BRAND, BUT THE CONTRACT WAS WRITTEN UP WITH A COMFORT MAKER NOT A CARRIER. I DIDN'T NOTICE THIS UNTIL AFTER THEY INSTALLED IT. I WANT WHAT I WAS PROMISED.

INITIAL INSTALLATION WAS FINE. THE FOLLOW UP APPOINTMENT TO MAKE SURE THE UNIT WAS INSTALLED PROPERLY WAS A NIGHTMARE. I HAD TO CALL THEM 4 TIMES TO FIND OUT WHAT THE DELAY WAS AND DAVE THE INSULATION MANAGER KEPT TELLING ME ''I DON'T KNOW''. HE NEVER ONCE OFFERED TO HELP. NO ONE FROM MORRIS JENKINS EVER RETURNED MY PHONE CALLS AND IT WASN'T UNTIL I CALLED THE 4TH TIME DID I GET ANY ACTION AT ALL. I WILL NOT USE THEM AGAIN AND I WILL NOT RECOMMEND THEM TO ANYONE. RUDE, INCONSIDERATE OFFICE STAFF.

THEY INSTALLED THE FURNACE NINE YEARS AGO AND THEY TELL US THE FURNACE AND DUCT WORK DO NOT MATCH. THE THOUGHT HAS CROSSED MY MIND, THAT IF THEY INSTALLED THE UNIT WHY WOULD THEY NOT MATCH UP THE DUCT WORK CORRECTLY, WHY DID THEY TAKE THE JOB, AND WHY WOULD THEY TAKE THE JOB?

SERVICEMEN ARE PROFESSIONAL BUT THEIR BACK OFFICE IS VERY, VERY POOR. WE ALWAYS HAD TO CALL AND SCHEDULE SPRING AND FALL SERVICING AND THEY GOT THE TIMING OF OUR CONTRACT WRONG BOTH YEARS WE USED THEM. WE ENDED UP MISSING ONE SERVICE CALL IN OCTOBER 2004 EVEN THOUGH WE PAID FOR IT. THE MANAGER WAS NOT HELPFUL IN SOLVING PROBLEM SO WE STOPPED USING THEM.

I FELT I WAS DEALING WITH A USED CAR SALESMAN. SOMETHING ELSE THAT BOTHERED ME WAS THAT THE SALESMAN MENTIONED THAT HE SAW RUST ON THE SYSTEM AND THAT I SHOULD BE CONCERNED WITH CARBON MONOXIDE. I HAVE MY SYSTEM REGULARLY SERVICED AND THIS STATEMENT MADE ME, ONCE AGAIN, FEEL I WAS DEALING WITH A USED CAR SALESMAN. I REALLY FELT LIKE HE WAS USING SCARE TACTICS TO SELL ME HIS SYSTEM.

PRICING MAY HAVE BEEN ON THE HIGH END, BUT I FEEL THE COMPANY WILL STAND BEHIND THEIR WORK AND HAS PROMPTLY COME BACK WHEN CALLED. ALL WE NEEDED WAS A NEW AIR FILTER AND SOME TAPING. WE WILL PURCHASE OUR OTHER A/C UNIT WHEN IT NO LONGER PERFORMS WELL FROM THEM ALSO.

DID A GREAT JOB AND WENT OUT OF THEIR WAY TO HELP US OUT ON THE WEEKEND.

WE LEFT A MESSAGE WITH THE ANSWERING SERVICE ON TUESDAY NIGHT. MORRIS CALLED US BACK THAT SAME NIGHT AND SENT UP AN APPOINTMENT. A SERVICEMAN WAS SENT RIGHT AWAY WED MORNING. HE WAS VERY NICE, PROFESSIONAL, AND APPEARED TO BE KNOWLEDGEABLE. HIS DIAGNOSIS WAS IN LINE WITH THE DIAGNOSIS WE HAD RECEIVED FROM ANOTHER COMPANY. WHEN ASSESSING THE SITUATION HE ALWAYS ASKED PERMISSION TO ENTER FURTHER ROOMS. HE WAS VERY CONSIDERATE OF MY HOME. HE WILL BE COMING TO RE-WIRE THE UNIT. HIS PRICE IS THE HIGHEST WE WERE QUOTED, BUT HIS EXPERTISE IS THE BEST WE HAVE ENCOUNTERED AND APPEARS WORTH THE COST.

THEY REPLACED BOTH GAS PACK FOR DOWNSTAIRS, AND MY HEATING AND A/C FOR UPSTAIRS. THIS WAS A BIG JOB, BUT THEY WERE FRIENDLY, WORKED WITH MY SCHEDULE, AND DID A GREAT JOB.

WHILE THE SERVICE PROVIDED WAS DECENT, THE NIGHTMARE BEGAN AFTER THEY DECIDED TO BILL ME 3 MONTHS AFTER THE REPAIRS WERE COMPLETED. ALTHOUGH THEY TOOK MY CHARGE CARD AT TIME OF PURCHASE, THEY FAILED TO RING UP THE CHARGE UNTIL 90 DAYS LATER. THEN THE WRONG AMOUNT (OF COURSE, A HIGHER AMOUNT) WAS CHARGED. THE OFFICE MANAGER WAS LITTLE HELP IN MY QUEST FOR RESOLUTION. IT WAS TRULY A BACK-OFFICE NIGHTMARE THAT I WOULD NOT WISH UPON MY WORST ENEMIES.

I DIDN'T COMPARISON SHOP SO I AM NOT SURE ABOUT THE PRICING, BUT THEY DID A VERY GOOD JOB ON INSTALLING AND FOLLOW THROUGH.

THEY DID A GOOD JOB AND THEY STOOD BEHIND THEIR WORK. I HAD TO HAVE ABOUT 5 TECHNICIANS COME OUT, BECAUSE OF THE PROBLEMS THAT I HAD. AFTER CALLING SEVERAL PEOPLE AT TRANE, (THE MANUFACTURER OF MY HEATING UNIT), I WAS TOLD THAT THIS COMPANY WAS NOT TRAINED IN USING A "TRANE" SYSTEM. THEY HAD PROBLEMS DIAGNOSING THE PROBLEMS WITH MY PARTICULAR UNIT.

HE SCARED US BY TALKING OTHER COMPANIES DOWN, SAYING THEY HIRED PRISON LABOR.

THEY ARE ALWAYS ON TIME, AND I FEEL LIKE THEY ARE THERE IF I NEED THEM AT ANYTIME. THEY ARE VERY DEPENDABLE. OVERALL I'VE BEEN PLEASED WITH THEIR SERVICE.