Morris-Jenkins

They were just excellent. They get 15 stars on a 10-star scale.

They have good service, they are punctual and they follow through. The pricing is very comparable and they are client focus and that is probably what I like about them the most. Every technician that has ever come to my house has been jovial, professional and light hearted. They explain things well. They are a really good company. They give you a labor discount for being a part of their contract. I pay $22 a month and I can call them anytime and they don’t charge me. As a schedule they come out twice a year to check heating and air. They will do it all, if there is something they can’t handle they will make the necessary arrangements to make the party contacts you. What stands out is the quality of their work. All the service men that come out has a pleasant demeanor, they are helpful and informative. They are very quick and punctual. They put on a covering on their shoes and they clean up behind themselves. Their service level is commendable.

The techs are good. They show up on time. They do their thing, they go. I haven't had any trouble with their work. Everything functions fine after they're done. I'm happy. They're not the cheapest guys around. They sit outside your house till 8:00. They ring the bell at 8:00. They're very punctual.

My gripe is with the company and its pricing policies. To pay for all those shiny trucks, those omnipresent ads, that training, the high salaries, and the beautiful uniforms, they charge absolutely outrageous prices and make people believe that is the routine price. This is morally wrong when you have a vulnerable or low-information customer. In this case, it is literally taking advantage of a little old lady -- my 83-year-old, stroke-victim, sickly, invalid mom. Let us be clear here. I have no complaint at ALL with the technician and his work. He deserves an "A". He was punctual, clean and crisply dressed, efficient, thorough, pleasant, knowledgeable, well-equipped, and talked with us for as long as we wanted to talk. He clearly and pleasantly answered all of our technical questions about the service and the proposed repair Out of loyalty to the company, he dodged my questions about the price of replacement parts in the repair estimate until I badgered him into finally answering. He told me what the company charges for the part on warranty work (which this wasn't). Company policy is apparently to bury parts prices in a single price for the whole job and to refuse to break them out separately. I had always assumed the price quoted for parts was the retail price at their supplier and that repair companies made a small profit (10-30%) off of the wholesale/retail spread for parts; I assumed the repair company mainly got their net income from the labor charge. But, Morris-Jenkins doesn't actually say that, do they? We just assume it, and some companies like Morris-Jenkins Company take advantage of that. Morris-Jenkins Company comes twice a year to tune up our HVAC system in exchange for a $19.99 payment every month ($239.88 annually). They always have breathtakingly expensive suggestions for repairs they say we need to have them do on the system. They have performed this service for us for about four years. It has become clear that the company views these checkup/maintenance visits primarily as a sales opportunity. One hundred percent of the time, they say something in our runs-just-fine system needs an expensive ($400+) repair. Recently, they pestered us for two visits about looming issues and dire predictions for the air conditioning fan outside, for which the quoted a $486 repair estimate, although the system is currently working perfectly. The new, $486 estimate involved installing parts in the exterior fan described as a "motor start kit." Turns out there is no such thing, per the 35-year veterans at the parts store. It is apparently a name Morris-Jenkins made up. At the time, the repairman showed me a burnt-out part (conductor) like one they wanted to replace, so I would understand the urgency, though the system still worked fine. It was obvious that the one part could be replaced by even non-mechanical me by simply taking a cell phone photograph of the old one, then unplugging the old one and plugging in the new one the same way. I estimate the replacement of the conductor by a skilled workman would take maybe 10 minutes, tops, with the full job taking maybe double that. Morris-Jenkins gives one "standard" price for that repair. If the labor is so quick and simple than even a mechanical zero like me can do it, then the part has to be really expensive, right? Remember, we had already paid separately for them to come out and do the diagnostic work. To me, $486 is a lot. I asked the helpful workman repeatedly in a variety of different ways how much of the estimate was for parts and what was the price of the part he had shown me. After dodging the question several times, he said that for warranty work, the company charges $119 for the part he was holding and that the price of the other part was about the same. He was obviously a good, honest guy who was very uncomfortable with the position his company's policies had placed him in, though he was doing his best to be loyal to his company. I then went to D& L Parts (one of many HVAC parts suppliers in Charlotte). There, I learned that the exact same part (conductor) actually costs $26.50 at retail and even less at wholesale for the repair companies. Wow. Upping $26.50 to $119...That's a 449% parts markup, if I am doing the math correctly. Considering that they actually got at least a 20% discount on the part, or paid at most $21.20, that means their parts markup for warranty work is at least 561%. The other part costs $32 retail. So, they were going to charge $486 for twenty minutes' work tops that involved less than $50 parts at wholesale. Then, if you back out the actual parts cost, their hourly rate is at least $1,308 per hour! Gracious! Even if you take off $100 for the cost of driving out there and back, the numbers are still outrageous. No wonder they will not specify parts prices! I gather this type of markup is actually typical of the larger companies with the bright, shiny trucks. Mom even fell for the Morris-Jenkins sales pitch once and paid about $700 for replacement of a single electronic part (which I am betting cost them a tiny fraction of that). It took the worker less than five minutes to install it. A different, huge estimate was dealt with acceptably (to us, anyway) by our applying less than a single roll of duct tape to some duct work in the attic. Don't even get me started on the $1000+ estimate we once got.... Yes, these parts stores do sell directly to regular folks like myself. Furthermore, the parts store personnel did not seem put off by my ignorance and were extremely helpful. Consider the mind-blowing implications. When have you had warranty work done where you were responsible "only" for the cost of the parts? Did it occur to you that you were not being charged the fair-market price of those parts? Did you realize you could get the parts yourself at a fair price, supply them to the repair guy if necessary, and save yourself a fortune? Who knew the repair company was artificially marking up parts prices to this extent? What a rip-off! I could argue this rises to the level of fraud, but, then, they never promised their parts prices bore any relation to the parts-store price for the part, did they? In fact, their estimate did not break out parts prices at all. There is no law against charging outrageously high amounts, provided the company does what it says it is going to do and the amount is agreed in advance. Obviously, Morris-Jenkins counts on that. But, they are also being sneaky by hiding the actual parts cost and unconscionable by scaring a vulnerable customer with predictions of system destruction and really huge bills if this smaller-but-outrageous repair is not done now. Why hide their real price? Because if they spelled it all out, almost no one would hire them. Lessons learned -- Henceforth, before the repairman comes, I will take a photo of the model-number tag on the malfunctioning equipment with my cell phone and keep that handy. I will have the www.dlpartsco.com website up on my computer. Their phone is 704.374.0705, and they are located at 2100 Freedom Drive close to Uptown. Since parts-store prices differ somewhat, I will also check out D and L's competitors, of which there are many. Do an internet search and call a few. I went with D&L because they were recommended when I was asking around about parts suppliers. I had a great experience there. I will insist that the repair guy at my house specify the parts to be replaced in his estimate and break out the labor separately. Then, before he leaves and certainly before I hire him, I will have him show me physically and in person where those parts go in the device. Then, I will look up the parts cost. I paid him for his diagnostic, right? Therefore, it makes perfect sense to require that his diagnostic be thorough and as informative as possible for me, the customer. The odds are excellent that in this day of electronic everything that only a simple plug-in is involved. For warranty work at home or even at a car dealership, I will no longer assume I have to pay the repair company's or dealership's (inflated?) price for warranty work parts. Now, I'm onto them. With the internet, I can now shop around, supply my own parts, and have the repair experts do the warranty labor. If they refuse to do it that way, I will find someone else to do the work and report them to the manufacturer. And save big.. Oh, and Morris-Jenkins? They lost my business forever. :)

They are great. They take time to answer your questions. They get lots of training so they are very knowledgeable.

They had to replace the system a few years ago. Since then, they come out twice a year to check it at no cost to me. They're always neat. wear their booties and make sure they don't mess anything. They're really efficient and very courteous. I really don't have basis for comparison. Based on what my cousin told me about the people he uses, I'm going to go with B for pricing.

Everything went very well. The man gave me some information about other products for when I need to change my UV light out. He took care of what ever liquids needed to be adjusted. It seems everything went very well. It seems my home is actually cooling better today. This is good. Very pleased.

They did an awesome job! They were fair priced, timely and honest. We were very pleased with the work they did.

I feel like I was taken advantage of b/c I am a female. My system is only 5 years old so I cannot imagine I really needed this. After comparing this part at an HVAC parts place and talking with other HVAC providers, I found out that they charged 350% more than others would have charged. I suppose this is to pay for their fancy trucks and advertisements but to me HONESTY and being a MORAL corporation IS MOST IMPORTANT, not cute advertisements. The poor HVAC tech probably was only at the mercy of his corporation that dictated such horrific practices. In fact, I met someone recently that actually worked for Morris Jenkins and attested they are trained to "sell" and meet a quota. These techs know they are charging the customer this horrible upcharges at 3.5 times the price but they are merely trying to hold a job. This new acquaintence of mine stated that he quit the company b/c he could no longer work for such a dishonest and immoral company to take such advantage of a customer. So now I know for a fact I was taken advantage of but not just b/c I am a femaile but merely b/c I hired them as my HVAC provider. Please do not hire them and let them do this to you. I certainly will never hire them again.

They are reliable but they are not the cheapest in the area.

I have ongoing issues with Morris Jenkins, I have a service plan which I specifically state that they need to call me in order to renew. For the second year in a row, even though that is stated on my account it was auto renewed and it went up which I did not know about. So the Winter checkup, you would think cleaning the system is included? I had the tech call me to give me an estimate for cleaning the blower, mind you my renter told me that he showed it to her while everything was open and said a vacuum could have cleared it. Anyhow with everything already open the cost for cleaning the blower would be $276!! That is one h*** of a hourly pay, wouldn't you think? About year or so before they got me for changing the oil for the system for a high cost and as I gave the check to the tech he said "you'll never have to change the oil on it ever again", really? Makes me wonder if it was needed at all. I had this tech email me the quote and I will think about it. I called around and got a quote for $100 and it would take roughly 30 minutes. I thought about it and called today to make sure that I never have the service contract renewed. When I bought my house last year the HVAC was on its last legs so I got a quote. As a woman I was severely unnerved by the salesman. Apparently when he ran back to his truck to get paperwork he did a LinkedIn search on me, which I get emails when I have people look at my account. Also had the age old fear sales pitch, "you need to buy it now from me since your system is too dangerous and could blow up." He didn't shut the system down, nor demand it be done (if it were that dangerous he would have been liable if it were that dangerous) and left without a sale. I guess they have to charge that much for the Bobby and Mr. Jenkins commercials and the lowering their integrity.

They have great service. But they quoted nearly double of what a smaller company gave for the same efficiency, BTU, and the size. We went with the other company.

The problem was that, according to 3 different companies, I had one air return to the A/C system of about half in size of what the system needed. I had quotes from 2 different companies to give my their solution & a quote for the work: One (I cannot remember the name) and Morris Jenkins. I chose Morris Jenkins because I am already a prime customer with them. There were differences in what each wanted to do. Since I did not know what was right, I asked for some help. I just happen to work for a firm that has mechanical engineers in it. I asked & one came home with me at lunch to see what I have & gave me his opinion of what was needed, based on equipment, duct sizes, size of the house, calculations, etc. His recommendations matched exactly with what Morris Jenkins wanted to do. He very much disagreed with what the other person wanted to do. So, I had Morris Jenkins do the work, which included: Re-design the supply & return system to allow air to flow better; Add a extra 14" air return with new grille using insulated flex duct (it pulls air from the house back into the HVAC system) and a new metal return box wrapped in insulation; Replace the old fiberglass board return box (where I put the A/C filter at) with a new metal box that is wrapped in insulation; Replace the old return flex duct with new insulated flex duct; Replace the old fiberglass board supply box (that sits on top of the blower & gas furnace with a new longer metal box wrapped in insulation; Add a 2nd 8" supply (insulated flex duct) to a room that was always cold in the winter; Replace an existing 6" supply with a new 8" supply using insulated flex duct; Installed a 5" thick filter that needs replaced once a year. so that I would not have to keep replacing filters at the return vent grille; They also said they would add a missing water sensor in the tray that the gas furnace sits in, in case the drain clogs & the tray fills up with water & overflows onto the ceiling below. They missed doing 2 things, but only because the person who wrote down the installation orders misunderstood and did not fill it in correctly. They also showed up later than expected to get started on the work. I called them about the missed work and being late. I got a call from the man-in-charge of their installation & repair people...he was the one who had come to my home to give me the original quote. He apologized several times for both the lateness and the missed work. They immediately came back & did the work that had not been done. They even replaced the old yellowed return grille with a new one at no charge. I then looked at their work & noticed that there was a gap in the sealing tape between the gas furnace & blower box sitting on top of the furnace, which was allowing hot air to blow into the attic. I had some tape for sealing ductwork but just in case it was not the correct type to use, I called Morris Jenkins and asked for advice. I told them what tape I had and they said it was not code to use that tape for that application. Even though this was in an area they did not work on, they came out, removed the old tape & replaced it with new tape, as required by building code. One of the things that I had told the person from Morris Jenkins as he was giving me his quote was that I had a lot of sinus infections in 2014. As a way to apologize for their mistakes, they installed, at no charge, a new type of clean air system that uses a cold plasma field to break down & kill germs, viruses, bacteria & other pathogens. It also makes smaller particles cling together so that the 5" filter can catch everything else. I will be forever grateful for this system & the repairs they made. It has only been a few weeks since completion, but I am already seeing a difference in air flow, how much less dust I see collecting on things and how fresh the air smells. Even my sister noticed when she visited last weekend. By removing the 20-year old fiberboard boxes, installing a 5" thick filer and the new type of clean air system, it has made a large difference in the comfort of my home. Though there were a few glitches, I considered them minor. For me, it was much more important to have the work done correctly using proper materials. Having had their work inspected by myself, the County Inspector (who was very happy with their work) and another mechanical engineer look at what they did, I am very pleased with what I got. I will not have to worry about shotty workmanship or materials, bad work or work not done to code. The work they did is impeccable and solid. They cleaned the floor after they cut a new hole in the wall for the new return grille and other places that had gotten something on the floor during their work. I fully plan to keep using them to do maintenance on my HVAC system and am very pleased with the work they did.

We have an appoint set for mid march to check the new system.

Installed in about 3 hours. Friendly and efficient.

They are very good and I am pleased with them.

I've been with them for about 30 years. They're a good company. They know their stuff and are on top of the technology. They're punctual and do what they say they're going to do. My only negative is they sell parts on commission, and I really don't like that. The servicemen get a commission for any parts they sell, and that does not make them impartial, in my opinion.

They were very nice and pleasant, but refused to provide an estimate without sending a technician and charging a diagnostic fee. I had the exact part for replacement, but they said they still would not provide an estimate. They also said that other providers do the same, which I found to be not completely accurate, because I called another provider minutes before who would give an estimate. They were content with not gaining my business when I explained that I could not justify paying a diagnostic fee in order to receive an estimate for a known problem.

They have top notch customer service and I found them to be honest. When I asked them issues concerning prices and what they did, I found them honest in their answers.

They were very good. They were on time when they scheduled their appointment. They did the work that they said they'd do. There were 2 different people come into the house and they are both very professional. I like their availability and their feedback on my first call. Their price is the same as everybody else.

Way over priced period. Had my unit repaired, 3 months later the part they replaced failed. Offered to give a $2200 credit toward a new system, but the quote after the credit was still thousands over their competitors. The sales guy, Allen [last name removed], made the following statements which I found to be BS: "We will price match Brothers." Which he would do after my $2200 credit, that is not price matching. "Trane heat pumps do not have a scroll compressor." Wrong, most of them do. "Brothers will not install a Carrier system." Why would they quote me one then. And if they didn't want to install it don't you think their quote would be more than yours. "No one else will do as good of a job." BS a knowledgeable consumer will ensure the work is down properly by any company. Plus there is always someone out there who will do the job better. It just seemed like BS after BS. Also when confronted about the price match LIE, I asked about talking to a supervisor. He said well ,"Well my DAD is a supervisor." HAHAHA what a little girl. Avoid at all costs. I will be using Charlotte Mechanical, Brothers, or One Hour. I have contacted someone at their central office we'll see if their customer service is any good. I will update when I get some more info.

Extremely professional, responsive and attentive.

It went ok. Information received from them didn't seem very helpful. It was not very detail. Didn't feel that it accomplished anything.

They were polite and professional. They came out on the same day and that's kind of cool. They're very well-known in Charlotte and they're big enough and they have enough people. If we have a problem, they can do it in a couple of hours. I appreciated it. They're fair priced, very prompt. They can be there the same day for a couple of hours.

I am a Priority Advantage customer, which means I pay $24/month for maintenance services during Spring and Fall to prepare for Summar and Winter. The Tech "audits" my indoor unit and my outdoor unit, makes sure condensation to outside is not blocked and cleans the inside of the outdoor unit plus checks my water heater. If somethings needs to be replaced before it causes a failure, the Tech will let me know, and I can have it replaced on the spot. When I walked in from work on Thur, I knew right away that something was wrong. It was hot. How hot inside? 82 degrees! Called Morris-Jenkins and a Tech arrived within 1.5 hours. Tech explained in great detail -- because I had a lot of questions -- about the problems he had found. My defrost panel had failed which caused both speeds on my fan to be activiated, which caused a failure of the fan motor. It was an unforseeable event. My HVAC is 13 years old. I trust these guys. I know nothing about HVAC, and the Tech, Josh, sounded very knowledgable. They have treated me very well in the past, so I feel I can trust them. The Tech said I needed a new fan motor and a defrost panel. The Tech talked with the Svc Mgr., who has taken time to get to know me and my HVAC unit, and I believe they provided a fair price for parts and labor. We were not sure on Thur nite if the parts would be available locally the next day. I was prepared to take all my pets to the nearest hotel, but thankfully, we did not need to spend another night without A/C. The parts were available locally, and Josh arrived at 4 PM on Fri to install and resurrect the A/C. Josh is very knowlegable and explained everything in detail, which is very important to me. I must know why I am spending all that money! Josh and I talked about the next HVAC, which is 2-3 years away. He explained that I will need to replace the whole thing because my system uses Freon, which puts holes in the atmosphere -- very bad! I've read about this. Parts will become harder and harder and more expensive since everyone else is buying the new non-freon units. It's on my radar now. I am sitting in a cool, humidity-free home right now....and I am sooooo happy!