Response from King Green
The client and I talked just after the review was posted. I went out to the lawn that day and consulted with the techs and service managers that had visited the lawn. When I got out there I would have absolutely agreed with their assessment of the lawn in that it showed all the signs of heat/drought stress and a fungus problem. I would add that he has many trees on the property and that has its own issues. I always say that if I ever write a book on lawn care I am going to call it, "Trees are Bullies"!! :-) 2015 was the hottest year on record and 2014, when we began treating the lawn, was the next hottest. With all those trees, and the record heat, it was logical that the lawn would have suffered greatly. Trees compete for water and nutrients with the turf. They also block needed sunlight. As they grow bigger the areas affected by them naturally grow bigger as well. The only inconsistency with that is the timeline that the client mentioned. Normally, you would see more damage during the summer itself. I reviewed all that we did in that time and saw that we had only applied lime and dry fertilizer. Neither of which should have caused anything like what we are seeing. The grass that remained was healthy, there just wasn't enough of it! The client has always done his own aeration and seeding so I cannot speak to the effectiveness of that but he spoke about in the correct terms. The only thing we did that could have hurt the turf was to have applied WAY too much fertilizer but that would have hurt the turf in a different pattern and in a different way than we are seeing. Putting down a damaging dose of fertilizer, in the temperatures it was applied, is simply just hard to imagine. In trying to assess the situation the client mentioned that he did not put any products out himself but did have another company working on his trees and shrubs around that time. Unfortunately neither of us would have any way of knowing if anything they did could have harmed the lawn. Again, the pattern of damage would probably have been different than the very consistent nature of the thinning pattern we are seeing. In November our service manager went out and, logically, suggested their original thoughts of summer damage and he, at that time, and I, in December, both thought there was no aeration and seeding done. The client says it was done in late September and it began coming in well but then something happened. As we were out with Lime on August 9th and applied fertilizer one time in early September I am truly at loss as to what could have happened! All this said, we did talk to the client and have offered to come out and do some seeding and aeration as soon as the weather breaks this spring. This will be at no charge. Again, if the timeline the client suggests is accurate, then I am at a loss to find a cause either with something we did or even someone else did. BUT we will stand with him and help as much as we can!!