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Improved Outlook Inc

Window Cleaning

About us

Improved Outlook has been a family owned and operated business for 30 years. Most of this time was in WI and in NY, but we have now relocated to Charlotte, and we bring our reputation and experience with us. We specialize in window cleaning, pressure-washing, gutter cleaning, and chandelier cleaning. As the business owner, I also do the work myself. This gives you peace of mind that you know exactly who is going to show up and be walking around your home all day. We love working in big, beautiful homes, and we cater to the customers that are looking for a reliable, trustworthy contractor whose focus is on doing the job the right way. We do not use poles and brushes to clean windows on houses, but take the time to use ladders and squeegees so that we can do a perfect job every time. Your satisfaction is our number one objective, and we are willing to do whatever it takes to leave you completely happy.

Business highlights

41 years of trusted experience
Family Owned & Operated

Services we offer

Residential Window Cleaning, Gutter Cleaning, Pressure-Washing, Chandelier/Light Fixture Cleaning, Commercial Window Cleaning, Hi-Rise Window Cleaning, & Snow Removal

Services we don't offer

Window Replacement

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9135 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 135 reviews

Tasha S.
07/2019
5.0
window cleaning
  + -1 more
I moved into a home that had sat on the market for over 3 months. As you can expect, dirt, dust, and spider webs covered the windows. We needed deep cleaning! I requested a couple of quotes and chose Gabe as he was very responsive and reasonably priced. On the day of my appointment, Gabe was punctual and very polite. He was detail oriented, worked quickly and cleaned behind himself. When I saw the end result I could hardly believe my eyes. It looked like a totally different home. Windows and screens were immaculate. I would definitely use Gabe again!
Description of Work: Window Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Olya C.
06/2019
5.0
window cleaning
  + -1 more
Excellent service. Love it. Windows, sills/ledges & screens supper clean. Windows shine. Definitely will recommend n hire again. Thank you Gabe!!!
Description of Work: Windows washed in/out

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Improved Outlook Inc
I’m so glad I could make them shine for you! Thanks for the great review.

Daniel T.
06/2019
5.0
gutter cleaning, window cleaning, pressure washing
  + 1 more
Gabe was on time, punctual and thorough today. He cleaned all of the siding and windows, cleaned the gutters, reattached a gutter that needed it and also cleaned all the downspouts. GREAT JOB, would definitely recommend and hire again
Description of Work: Gutter cleaning, pressure washing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Improved Outlook Inc
I’m so glad I could help you out with your home [Member Name Removed]. Thanks for the glowing review!

Ralph W.
06/2019
5.0
window cleaning, pressure washing
  + 0 more
Very well Pressure washed screens and cleaned windows in a professional manner. Very knowledgeably..
Description of Work: 2 floora of windows cleaned (external) screens cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Improved Outlook Inc
Thanks so much for letting us Improve your Outlook. It was pleasure working in your beautiful home and making friends with [Member Name Removed].

Jodi P.
05/2014
3.0
window cleaning
  + -1 more
NO LONGER IN BUSINESS. THEY HAVE RE-LOCATED TO THE EAST COAST.
Description of Work: Called and was told they were no longer in business. THEY HAVE RE-LOCATED TO THE EAST COAST.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from Improved Outlook Inc
[Member Name Removed] is correct, and I appreciate that she had posted that. We are now operating in Charlotte, NC, and the good news is that we are now building a new client base here in Charlotte for all of your window cleaning needs. Please reach out to me if we can provide our services to you.

don M.
04/2014
1.0
window cleaning
  + -1 more
I cannot rate this company's quality of work, professionalism, promptness or pricing. I requested a quote for cleaning of windows (residential) however did not receive any form of response. I submitted request via Angie's List "Send Message" function on April 10, 2014. I provided my street address. A response was not given via Angie's list function nor by mail.
Description of Work: Failed to respond to request for quotation.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Improved Outlook Inc
I'm sorry that you were trying to get in touch with us. Our business had already shut down its operations in WI at that time. We are now operating in Charlotte, NC.

larry C.
03/2014
5.0
gutter cleaning
  + -1 more
They were excellent. They are really good people. They were very helpful.
Description of Work: They cleaned my gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Improved Outlook Inc
Thanks so much leaving such a nice review for us. I'm glad we could get the gutters cleaned out and working properly.

Gary B.
02/2014
5.0
window cleaning
  + -1 more
Very well. Will have them back this year.
Description of Work: Cleaned the windows.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$300

Response from Improved Outlook Inc
I'm very glad to hear that we could meet your expectations and deliver quality work for you. Thanks again!

Kathryn W.
12/2013
5.0
window cleaning
  + -1 more
They do an excellent job, very professional, quick and thorough. Crew chief is very pleasant
Description of Work: Washed all windows, exterior and interior

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Improved Outlook Inc
As the crew chief, I really appreciate the compliment, and your excellent review. Thanks!

Karen M.
10/2013
5.0
window cleaning
  + -1 more
I have the Pella windows with the blinds in between the glass. My windows haven't been this clean since I purchased them.
Description of Work: I had all my windows washed inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Improved Outlook Inc
That's exactly what we strive for, so I'm glad we could get the windows looking so good for you!

Nancy S.
10/2013
5.0
window cleaning
  + -1 more
Prompt, Quick, and Careful. The 2 men did a great job working as a team and put furniture back as needed. No clean up- they did their own!
Description of Work: Washed all windows and screens inside and out of ranch home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Improved Outlook Inc
I'm so glad that we could impress you with our careful work. Thanks for the opportunity to Improve you Outlook!

JESSICA T.
10/2013
5.0
window cleaning
  + -1 more
I have used several companies in the past and have NEVER had such good service as this company. The owner came to evaluate the size of the job initially since this was their first time at the residential site. He arrived on time, listened to my requests, logically estimated the job, and modified the price based on whether I would elect to have the Pella windows taken apart. He answered all questions and scheduled the work to be done on the date that I requested. He modified the price after I mentioned that I had gotten his name from Angies List. His workmen arrived as scheduled, were dressed professionally, and were polite throughout the work. I did not have to request that they put on shoe covers to avoid tracking dirt on my white carpeting. None of the workmen smoked. The employees worked steadily throughout the AM, never tracking dirt or debris into the home. They never left any dirty rags or water puddles on any surface where they put their working materials. When they finished, I was amazed at the difference of cleanness as compared to previous companies that I have used. The windows were immaculately clean. I could not have asked for a better performance. All water/cleaning solution was wiped up both on the inside as well as the window sills on the outside. Previously I had always had evidence of "suction cups" where the windows themselves had initially been put into place. All of these marks were gone completely. I was truly amazed since I had assumed that the marks were rather permanent. Although I thought the price was slightly high compared to other previous window cleaning services, I definitely would use them again due to their excellent performance.
Description of Work: Cleaned all windows (inside of home and outside) including a sun room and an arboretum of glass. Took apart all Pella Windows and cleaned these also.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$563

Response from Improved Outlook Inc
Wow! What a treat to see someone who is so impressed by our work. That makes me very proud of my guys, and glad that we got a chance to work in your home. Thanks for taking the time to write such a thorough review, and I hope we have a chance to work together again.

Angel S.
10/2013
5.0
window cleaning
  + -1 more
Gabe did a great job. We had hard water stains on the outside of the windows, as well as alot of dirt from landscaping. Gabe cleaned everything very well, and even came back the next day to finish cleaning 2 particular windows with really bad hard water stains, with a particular cleaning agent that he didn't have the first time. Very efficient, courteous, and professional.
Description of Work: Cleaned inside and outside of all windows of entire house; removed screens and put them back when cleaning was finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Improved Outlook Inc
That's so nice to hear your positive comments. Thanks for taking the time to write a review for us, and I'm glad we could make such a good impression.

Karen P.
09/2013
5.0
window cleaning
  + -1 more
Very personable young men who did the work. They worked steady and did a great job!
Description of Work: Washed windows inside and out and washed the screens. They even washed the garage window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$235

Response from Improved Outlook Inc
Thank you for your kind comments, and it was a pleasure working in your lovely home.

THERESA R.
09/2013
5.0
window cleaning
  + -1 more
They lived up to the Angie's List reviews! Easy to schedule. Very accommodating. Confirmed ahead of time. Arrived on time. Did a super job and was great about touching up a couple of missed spots (which is easy to do with large windows). I was very pleased and would recommend them again in a heartbeat.
Description of Work: Washed all windows, inside and out. Washed all screens. Handled all requests, including skylights (and their screens).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Improved Outlook Inc
I'm so glad we could live up to our own high reputation. It was a pleasure to work with you, and thank you for the kind review.

Laura H.
09/2013
5.0
window cleaning
  + -1 more
Improved Outlook was fabulous. A crew of two men came out and completed the job in 3 hours. They were considerate of our home furnishings and draped all work areas with towels/cloths so that the window cleaning water did not get on the trim work. I cannot believe how dirty my windows were!
Description of Work: Improved Outlook cleaned all interior and exterior surfaces of our home's windows and exterior doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$415

Response from Improved Outlook Inc
Sounds like a job perfectly done. We really do try to eliminate any messes, and I'm glad that our careful work was recognized. Thanks again!

Sally L.
08/2013
5.0
window cleaning
  + -1 more
Gabe was great! We were under a time constraint for my daughter's wedding...he fit us into his schedule within a couple of days and the windows were perfectly beautiful!! Will definitely make this an annual event!!
Description of Work: washed windows of our home inside and out; plus several french doors inside

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Improved Outlook Inc
It's always a pleasure to come to Fox point, and I really glad we could help you with your big event. I hope it went off without a hitch.

Mark H.
08/2013
5.0
window cleaning
  + -1 more
They were great. Very professional. Gave us a quote, scheduled a cleaning, and got the work done.
Description of Work: They performed interior and exteror window cleaning for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Improved Outlook Inc
Sounds like another job perfectly done. Par for the course. Thanks for the review.

William M.
07/2013
5.0
window cleaning
  + -1 more
Have used Improved Outlook for years. Alway excellent results.
Description of Work: Wash all 81 large glass panes inside and out.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Improved Outlook Inc
We have always enjoyed working with you. Thanks for the opportunity, and for the positive review.

nicole S.
07/2013
5.0
window cleaning
  + -1 more
Fantastic! Neat, clean, respectful of my home and time. Would definitely use again and recommend to friends.
Description of Work: Cleaned all windows (4 surfaces + screens) on my 2 level home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$390

Response from Improved Outlook Inc
Thank you so much for your great reflections on our recent work. It was a pleasure getting to know you and getting your windows sparkling clean once again. I loved looking at all the nice photography around the house as well; it makes me want to get out my own camera!

Chris K.
07/2013
1.0
window cleaning
  + -1 more
Did not initially clean the garage windows because "we usually do not clean those". The proposal they sent me said they would clean all outside glass windows so I am not sure why that would not include the outside glass windows of the garage. I had to call them back to clean these. Missed cleaning one set of windows. They do no remove hard water stains. Gabe claimed that my proposal specifically stated they only clean with soap and water and do not scrub the windows. I would not have cared if this had been true but my proposal simply said they would "Wash" the windows. I guess we had a difference in opinion of what "washing" entails. He told me they could not come back because it would take them another 2 or 3 hours to properly clean the windows. Of note, it took me only 30 minutes to get these 4 sets of windows cleaned. Missed cleaning an entire section of the gutters (about 100 feet worth). Just realize they only "wash" windows with soap and water and do not scrub off dirt. Be sure to check all the gutters before paying.
Description of Work: Gutter and window cleaning

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$300

Response from Improved Outlook Inc
We are very sorry that you were not happy with the work we did on your lovely home. We have never seen a negative review like this before. When you called with some concerns, I did come to look at them with you that same day and tried to address them as best I could. The windows in the garage were washed, but the glass that you are referring to was actually the overhead doors of the garage, which people usually do not expect us to clean. If it is requested ahead of time we can certainly take care of that, but our employees would not know that was expected automatically. I will remind you though, that I did wash this glass for you at no extra charge when I returned that day. I apologize that one window did get missed, and I was glad to take care of that for you as well. I don't know about any gutter being missed; that would be unusual, but certainly is possible. As far as hard water stains, we certainly can address those, but only if it is talked about ahead of time and planned for. I mistakenly told you that our proposal outlined what would wash off with soap and water and what would not. After looking back at the new proposal form we are using, I realized that that description had somehow been left off of the one that was sent to you. I realize the need to clearly state what our price does and does not include, so I'm glad for you bringing that omission to our attention. We will make sure it is included as it should be. Our promise is to wash the dirt off of the glass. There are many things that would require a completely different process in order to be removed. This would include paint, silicone, lime deposits, acid burns, aluminum oxidation, and hard-water stains. Obviously, our employees would not expect to be responsible for removing all of these problems unless it was talked about ahead of time, priced accordingly, and passed on in the instructions for the job. From what I could tell, the crew did an excellent job of washing the dirt off of your windows, as we had planned to do. In our discussion you stated that you felt newspaper was the proper way to clean glass, but we usually find very good results by using soap and water, along with a scrubber and squeegee. I am very sorry that you expected us to do more than that for the price that you were given, but we would be glad to address it at another time as a separate job.

ELIZABETH D.
07/2013
5.0
window cleaning
  + -1 more
Arrived on time and did a great job.
Description of Work: Cleaned windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Improved Outlook Inc
Thanks so much for taking the time to review us. I'm very glad that we could impress you, and hopefully we can work together again.

Judy K.
07/2013
5.0
window cleaning
  + -1 more
great. very nice job with the cleaning of the screens
Description of Work: cleaned windows and screens

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$300

Response from Improved Outlook Inc
I'm glad we could leave you so pleased with our work. We strive to leave everything as perfect as possible. Thanks for the review!

Sue D.
06/2013
5.0
window cleaning
  + -1 more
Gabe and his assistant showed up in the specified time frame and finished in a timely manner. They were very thorough and efficient, the windows look great. And because the job went quicker than anticipated, I was even given a discount. Will definitely use agan in the future.
Description of Work: Cleaning of gutters on ranch home and garage, plus external window cleaning on same.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$250

Mark B.
06/2013
5.0
window cleaning
  + -1 more
After initial bid, Gabe (owner) and I were able to renestale both cost and proposed work to meet my complete satisfaction. work was extremely well done.
Description of Work: Clean wash windows in 2 story residence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

Contact information

6701 Pine Lake Ln, Charlotte, NC 28227

https://www.improvedoutlookinc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Window Cleaning

FAQ

Improved Outlook Inc is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Improved Outlook Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Improved Outlook Inc offers free project estimates.
Yes, Improved Outlook Inc offers eco-friendly accreditations.
No, Improved Outlook Inc does not offer a senior discount.
No, Improved Outlook Inc does not offer emergency services.
No, Improved Outlook Inc does not offer warranties.
Improved Outlook Inc offers the following services: Residential Window Cleaning, Gutter Cleaning, Pressure-Washing, Chandelier/Light Fixture Cleaning, Commercial Window Cleaning, Hi-Rise Window Cleaning, & Snow Removal
Window Replacement

Contact information

6701 Pine Lake Ln, Charlotte, NC 28227

https://www.improvedoutlookinc.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM