HOME DEPOT

Hardware & Home Improvement Stores, Hardwood Flooring Sales and Installation, Flooring Sales and Installation,


Services we offer

APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.

Reviews

4.543 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
14%
3
2%
2
2%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.4
responsiveness
4.3
punctuality
4.4
Showing 26-43 of 43 reviews

JOHN G C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Installed and it went real well
Description of Work: Purchased a water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marcia L.
12/2016
5.0
hardwood floor
  + -1 more
.
Description of Work: Home Depot finished putting in new hardwood floors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lee K.
07/2016
5.0
home improvement stores
  + -1 more
I would use them again in future.
Description of Work: We use Home Depot.
Rating CategoryRating out of 5
Yes, I recommend this pro

Pauline V.
04/2016
5.0
home improvement stores
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa G.
03/2016
5.0
custom cabinets, carpet installation, countertops, home improvement stores
  + 2 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARTHA G S.
01/2016
5.0
appliance sales, countertops, flooring contractor
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$7,500

MARTHA G S.
11/2015
5.0
home improvement stores
  + -1 more
unknown
Description of Work: Home improvement
Rating CategoryRating out of 5
Yes, I recommend this pro

Tracy M.
10/2013
5.0
home improvement stores
  + -1 more
.
Description of Work: I bought something online that and picked up at the store. I had been having trouble finding the item. While there, I purchased another product.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

ROB H.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
Everything goes well with them.
Description of Work: We use them for a variety of needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
05/2010
4.0
doors
  + -1 more
Fine
Description of Work: No problems

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$600

Nia T.
10/2006
4.0
appliance sales
  + -1 more
We had looked around for new appliances and Home Deport had the brand (GE Profile) we were interested in. When we went in the store they were having a sale and some rebates. The salesman was pretty knowledgeable about the models. I have yet to get all of my rebates in the mail. Somethings to consider are check the dates and requirements on all the rebate forms. Some expire quickly and you have to follow directions and provide all information or you won't get your rebate. Also, stainless is very nice looking but it shows scratches and dents VERY easily. Our refrigerator door was dented but they sent a replacement within 1 week. I ended up having to hire someone else to install my dishwasher because it is not a standard connection in which no one asked about at the time of purchase. I had to follow up at the store because I was not refunded the installation charge. Next time I will go to an appliance store.
Description of Work: Purchased stainless steel appliances.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$6,400

DANIEL R.
10/2006
5.0
custom cabinets, home improvement stores
  + 0 more
I've typically had bad experiences with Home Depot, but these guys did a very good job. If you're going to deal with a "big box" store here in Charlotte, go to the Ballantyne Home Depot.
Description of Work: New, custom cabinets ordered and delivered to home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,200

CURTIS B.
06/2006
1.0
ceramic tile
  + -1 more
We have the contract. They inspected the property. Told me what adjustments I needed to make a month ago. I got a contractor in to do that. They approved his work and said they were ready to go. I scheduled an appointment, 2 weeks in advance, so there was plenty of time. They didn't show up on the appointed date. Wanted to reschedule for 1 week later. Called me the night before and they changed their mind. They reversed the approval of the contractors preparation.
Description of Work: To install ceramic tile.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0


TOM & MARY ANN C.
02/2006
1.0
carpet installation
  + -1 more
They contracted installation with Romanoff Flooring. Installation crew damaged the walls during the installation process. Home Depot didn't take responsibility for their contractor and tried to distance themselves once the damage occurred. Very long and painful process trying to get them to honor their written policy about professional installation.
Description of Work: Whole house new carpet installation.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,500

BECKY W.
01/2006
5.0
countertops
  + -1 more
The Home Depot employees were knowledgeable and courteous during the whole process. They use Solid Surface Products (SSP) to do the install of the countertops. The person who did the template was very efficient and knowledgeable. He helped me to make decisions about the backsplash and corner style on the kitchen island. The day of the install (our appointment was at 9 am), the slab got broken before arriving at our house. SSP called to let us know of the delay and told us someone would be there right after lunch. No one showed so I called and was told it would be around 3. No one showed and at 4 I called and was told it would be after 5 before they could get to my house. The installers that arrived were wonderful and were actually subcontractors for SSP. They stayed until after 8 that night doing the install. They took their time and answered all my questions. SSP showed poor customer service in responding on the day of the install but other than that I am pleased with the outcome.
Description of Work: We had granite countertops installed. We did the tear out and re-install of stove ourselves because it was going to be an extra $600 for that service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$3,600

08/2004
5.0
garage doors
  + -1 more
I RECEIVED PROFESSIONAL, QUALITY WORK, AT A FAIR PRICE!
Description of Work: THEY REPLACED OUR GARAGE DOOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$450

JEFF D.
10/2003
2.0
plumbing
  + -1 more
I HAD TO TAKE IT BACK ONCE BECAUSE THE TOILET SEAT DIDN'T WORK RIGHT. SINCE THE TOILET WAS ALREADY INSTALLED, I HAD TO BUY A BRAND NEW SEAT. AS FOR THE INSTALLATION, THEY WERE SUPPOSED TO COME OUT AND INSTALL IT WITH HOME DEPOT REP AND NEVER DID. WE FINALLY HAD TO CALL SOMEONE ELSE TO DO IT.
Description of Work: BOUGHT A TOILET AND THEY WERE GOING TO INSTALL IT

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$90

TINA & CHUCK Z.
07/2003
5.0
countertops
  + -1 more
THEY WERE EXTREMELY PROFESSIONAL AT THE INITIAL SALE AND DURING THE PROCESS OF RECEIVING THE PRODUCT. THE SAME DAY THAT THE PRODUCT WAS SHIPPED FROM THE MANUFACTURER THEY SENT SOMEONE FROM HOME DEPOT TO INSPECT THE MATERIALS TO MAKE SURE THERE WERE NO FLAWS. THEY RE-ORDERED ONE CABINET 3 TIMES BECAUSE IT DID NOT PASS HOME DEPOTS INSPECTOR, AS WELL AS OTHER MISCELLANEOUS PIECES. THE GUY WHO DID ALL OF THE MEASURING WAS EXACT, THE EXECUTION WAS FLAWLESS. THE FINISHED PRODUCT WAS REPRESENTED ACCURATELY AND IT WAS EVERYTHING THAT THEY SAID IT WAS GOING TO BE. IT WAS A GREAT EXPERIENCE AND I WILL DEFINITELY USE THEM FOR FUTURE WORK.
Description of Work: ***NEW CATEGORY/ CABINETS & COUNTERTOPS**** WE PURCHASED COUNTERTOPS AND CABINETS ALONG WITH PLUMBING FIXTURES FOR BATHROOMS, LAUNDRY ROOM, AND WET BAR

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000
    • 1
    • 2(current)

Contact information

5415 BALLANTYNE CMMNS PK, Charlotte, NC 28277

www.homedepot.com

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardware & Home Improvement Stores,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Carpet Sales and Installation,
Countertops and Backsplashes,
Cabinet Making,
Appliance Sales and Installation,
Heating and Air Conditioning,
Ceramic Tile,
Doors,
Kitchen and Bath Remodeling,
Window Treatments

FAQ

HOME DEPOT is currently rated 4.5 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: APPLIANCES, BATH, BUILDING SUPPLIES, ELECTRICAL, ELECTRONICS, FLOORING, FURNITURE, GARDEN CENTER, HEATING & COOLING, HOLIDAY, HOME DÉCOR, HOME FITNESS & RECREATION, KITCHEN, LIGHTING & FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, POWER TOOLS, STORAGE & ORGANIZATION & VALUE CENTER.

Contact information

5415 BALLANTYNE CMMNS PK, Charlotte, NC 28277

www.homedepot.com