Heartwood Tree Service LLC

THEY DID A REALLY GREAT JOB... IT TOOK THEM A WHILE, BUT THAT WAS BECAUSE OF ALL THE STORM DAMAGE IN CHARLOTTE.

STEPHAN WAS VERY HELPFUL IN DETERMINING WHICH TREES NEEDED TO BE TAKEN DOWN. I WAS GOING TO TAKE DOWN A FEW OTHERS, AND HE CONVINCED ME NOT TO---IT WOULD HAVE BEEN EASY FOR HIM TO GET MORE $$ OUT OF ME, INSTEAD CARED ABOUT THE TREES. ALSO, I OBTAINED 4 QUOTES, AND THESE FOLKS WERE THE ONLY ONES TO GIVE ME COPIES OF INSURANCE AND WORKMENS COMP POLICIES UP FRONT. GREAT FOLLOW UP AFTER ESTIMATE AS WELL.

I'VE USED THEM SEVERAL TIMES IN THE PAST AND ALWAYS BEEN VERY SATISFIED WITH THEIR WORK AND PUNCTUALITY. THEY ALWAYS CLEAN UP WELL AFTER THE WORK! THEY ARE VERY CAREFUL ABOUT THE WAY THEY DO THINGS!

I FELT THEY WERE A BIT UNORGANIZED ON THE FRONT END BUT KNEW WHAT THEY WERE DOING WHEN THEY WORKED. THEY WERE QUICK WITH THE ESTIMATE. THEY WERE NOT THAT ATTENTIVE UNTIL I REQUESTED A FACE TO FACE MEETING. I RECOMMENDED THEM TO OUR NEIGHBOR. OUR GRILL DOOR WAS DAMAGED BY HEARTWOOD, BUT THEY CAME OUT, REMOVED IT, TOOK IT TO A DENT SHOP, REPAIRED IT AND CAME BACK AND PUT IT BACK ON WITHIN A COUPLE OF DAYS.

THE SERVICE BY HEARTWOOD IS GREAT (I''VE HAD THEM TRIM TREES BEFORE). BUT THIS WAS FOR TREE REMOVAL, AND THEIR SKILLS WERE NOT AS IMPORTANT. THEIR PRICE WAS MUCH HIGHER THAN MOST OTHER ESTIMATES, SO WE CHOSE ANOTHER COMPANY THIS TIME.

I BELIEVE THE PER HOUR PRICES (AND ESTIMATED PROJECT TIME) FOR THE OTHER PROJECT WAS OVER INFLATED FOR WORK THAT ONLY INCLUDED TWO LARGE MAPLE TREES (WOULD HAVE COST OVER $1,200 TO TRIM THE LIMBS BASED ON THE QUOTE). I''LL WAIT AND GET QUOTES LATER IN THE YEAR SINCE THE HIGH DEMAND AFTER THE WINTER STORMS PROBABLY HAS SKEWED THE PRICES.

THEY ARE WELL KNOWN AND EVERYBODY SEEMS TO LIKE THEM. THEY DO GOOD WORK.

I REQUESTED STUMP WORK AFTER THE ICE STORM LAID WASTE TO A COUPLE OF TREES. THEY WERE SWAMPED WITH WORK AND IT TOOK THEM THREE WEEKS TO GET TO MY HOUSE. I FOLLOW UP ONCE TO MAKE SURE I WAS STILL ON THEIR LIST FOR WORK AND LEARNED HOW BACKED UP THEY WERE. WISH THEY WOULD HAVE CONTACTED ME, THOUGH, TO TELL ME WHAT TO EXPECT. WHEN THEY DID ARRIVE ALL WENT PERFECTLY - TIMELY, THOROUGH, AND VERY PROFESSIONAL.

IF YOU ARE USING IN THE FALL THERE IS ABOUT A FOUR-WEEK LEAD TIME. OTHERWISE, THEY WERE EXTREMELY RESPONSIVE.

THE WHOLE EXPERIENCE FROM BEGINNING TO END WAS PLEASANT.

QUICK AND ON-TIME FOR THE EVALUATION. I WAS VERY IMPRESSED WITH THE OPTIONS PRESENTED. TREE WORK WAS COMPLETED AS PROMISED AND ALL DEBRIS WAS REMOVED. THE TWO TREES LOOK GREAT! HOWEVER, THEY LEFT ME A BILL FOR THE TREE WORK AND STUMP GRINDING (WHICH I HAD ALSO CONTRACTED FOR). I PAID FOR THE TREE WORK PORTION OF THE BILL AND ATTACHED A NOTE ABOUT THE STUMP. ONE MONTH LATER THE STUMP STILL HAS NOT BEEN REMOVED.

OVERALL VERY NICE PEOPLE, PROFESSIONAL, POLITE, AND PUNCTUAL

PAT GEORGE, ANDREW WHARTON AND TAYLOR SULLIVAN ARE EXEMPLARY IN THEIR PROFESSIONALISM. I WOULD RECOMMEND THEM TO ANYONE.

ABSOLUTELY A++ JOB. VERY QUICK RESPONSE, EXTREMELY PROFESSIONAL FROM START TO FINISH.

THE PRICE WAS A BIT HIGH. I HAVE USED THEM IN THE PAST FOR PRUNING.

COMPLETELY SATISFIED, FAR BEYOND MY EXPECTATIONS. THEY DID FAR MORE WORK THAN I EXPECTED, VERY PROFESSIONAL AND CURTEOUS

DID A MARVELOUS AND TIMELY JOB AND WERE EXTREMELY COURTEOUS ON THE PHONE AND IN PERSON. HIGHLY RECOMMEND.

VERY PROFESSIONAL AND ON TIME. VERY HELPFUL. THEY ARE OFFERING A 10% DISCOUNT IN THE WINTER, AND I HAD A TREE THAT I WAS NEEDING TO HAVE CUT DOWN AND HE TOLD ME TO WAIT UNTIL THE 1O% SPECIAL WOULD BE RUNNING.

HE WAS EXTREMELY NICE AND KNOWLEDGEABLE...SO MUCH THAT I RECOMMENDED HIM TO A NEIGHBOR WHO ALSO RAVED ABOUT HIM. I WILL HIRE HEARTWOOD IN WINTER TO PRUNE AND FERTILIZE ALL MY TREES.

THEY DID THE JOB IN THE TIME THEY SAID WOULD. EVERYTHING WAS EXCELLENT AND I FOUND THEM VERY PROFESSIONAL AND FAIRLY PRICED.

THERE WAS A LARGE CREW, THEY BROUGHT A CRANE AND WERE IN AND OUT IN ONE HOUR. BE VERY CAREFUL WHEN HIRING A TREE SERVICE AND HIRE A COMPANY WHO KNOWS EXACTLY WHAT THEY ARE DOING TO PREVENT ANY DAMAGE TO YOUR PROPERTY. THIS COMPANY WAS GREAT! WE HAD TERRIBLE PAST EXPERIENCES WITH OTHER PEOPLE WHO DID NOT KNOW WHAT THEY WERE DOING. HEARTWOOD IS VERY CONSIDERATE, CAREFUL AND PROFESSIONAL. THEY ARE NOT CHEAP, BUT THIS IS A PERFECT EXAMPLE THAT YOU GET WHAT YOU PAY FOR! I WOULD ABSOLUTELY HIRE THEM AGAIN TO DO ANY LARGE TREE REMOVAL JOB. THEY HAVE THE KNOWLEDGE AND EQUIPMENT TO DO IT RIGHT AND DID NOT EVEN DAMAGE A BLADE OF GRASS IN THE PROCESS.

THEY LEFT MY YARD, AND THE PART OF MY NEIGHBORS YARD THEY HAD TO ACCESS FOR THE TREE WORK, IN PRISTINE CONDITION. THEY ARE THE FIRST TREE SERVICE COMPANY WE HAVE USED, HERE AND IN VIRGINIA, WHO ACTUALLY CLEANED UP AFTER THEIR JOB WAS COMPLETED. WE APPRECIATED THAT.

THEY WERE GREAT! I WOULD GIVE THEM AN A+. THEY CAME OUT WHEN THEY SAID THEY WOULD. THEIR PRICE WAS GREAT. THEY LEFT ME LITERATURE. I WAS REALLY IMPRESSED WITH THIS COMPANY.

EXTREMELY KNOWLEDGEABLE ABOUT TREES. VERY CAREFUL TO PROTECT VULNERABLE PLANTS IN THE AREA OF TRIMMING. VERY PROFESSIONAL TECHNICIANS.

THEY ARE SO GOOD. VERY UN-INVASIVE. THEY ARE ENVIRONMENTAL FRIENDLY. THEY TELL US IF NOTHING NEEDS TO BE DONE.