Team arrived on time, took down a 30 year old maple tree, removed the debris and left the yard cleaner than when they arrived. Total time was about 2 hours.. Stump grinding took place two weeks later, again with complete cleanup of debris in less than two hours
Description of Work: Remove 30 year old maple tree and remove the stump below ground level
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,975
GUY & SHERRI R.
01/2022
5.0
tree service
 + -1 more
Very professional, They work quickly and carefully and they did a quick job.
Description of Work: They cut down some trees for us.
Rating Category
Rating out of 5
Yes, I recommend this pro
Kirk H.
10/2021
5.0
lawn treatment, tree service
 + 0 more
Have worked with Heartwood on different projects over the years with excellent results. Recent project required trimming of very large oaks not been trimmed in decades and removal of some dead pines. The crew of 7 were on the site all day and did a great job. Patrick George and his crews do exemplary work, on time. There are no better arborists in North Carolina. Maintenance, forever.
Description of Work: Evaluation, tree Trimming, removal of some trees, and fertilizing.
Rating Category
Rating out of 5
Yes, I recommend this pro
LAWRENCE T.
09/2021
5.0
tree service
 + -1 more
We have used Heartwood for years as our tree company, whether to remove a big dead oak or fertilize living trees that needed help. Today we had them come out for just under three hours. A crew of two men (and briefly a third, I think) cut dead branches out of two tall, large oaks, trimmed tall bushes to keep them away from the exterior walls of the house and removed low-hanging limbs from a healthy elm in the back yard. They also cut away a large dead portion of a two-forked redbud and thinned out the healthy side. As usual, they arrived on time precisely (8 a.m.), briefly discussed the work with us, did it efficiently and cleaned up afterward. We will continue to use them for all our tree-related needs.
Description of Work: We needed trimming of deadwood and general tree care.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,215
Barbara M.
09/2020
2.0
tree service
 + -1 more
Called Heartwood. Someone said Lisa would be in contact in 2 days. Never heard from her. Called back and I was told that an arborist would be in contact with me. Never happened. Called back and was told the tree had scale, but I don't know if an arborist ever came by. Called back to see what the next step would be and was told that a treatment was necessary and someone would make an appointment and we would have to pay immediately after the internet invoice. There was no appointment, but someone came by to put a systemic something on the ground around the tree, and told me the tree had aphids, and would look better in 2-3 weeks. I called a month after treatment to say the tree had almost no leaves. I was told the tree has bark scale and Chris Dissler would call me. He didn't. I called back and I was told that he would be texted this time. All this started in July, and now it is September 17 and I'm very concerned that our beautiful tree will die. I still don't know the problem and have never talked to anyone except the person who answers the phone. Heartwood may be too busy for any more business in Charlotte.
Description of Work: Crape myrtle in front of house has a big problem
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
$150
S G.
08/2020
1.0
lawn treatment, tree service
 + 0 more
I signed a contract that said the work would be done in a month after 6 weeks I contacted them. It took another two weeks to set a date. They did not arrive sent a email there was an emergency finally came several weeks later. They did not remove the limb in question. I have emailed and called multiple times with no response. I will never use them again.
Description of Work: I asked them to prune a large oak overhanging the house
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Suzanne G.
06/2020
5.0
tree service
 + -1 more
Heartwood Tree Service Asheville just did two full days of superb work for us. Our job was quite challenging: the removal of two very large White Oaks, one dead and the other dying, on a narrow Asheville street between closely packed houses. Concerned about the safety of property and people during the process, and the financial cost, we spoke with six tree service companies before selecting Heartwood. Heartwood's Mastor Arborist Tommy Masters was patient, knowledgeable, and stayed in very good contact with us from our first call to him to the completion of the job. He also quoted a very fair price. The strategy Tommy proposed -- using a large crane despite the narrowness of the street and the low-hanging (but, as it turned out, readily disconnected and reconnected) electrical and cable wires, gave Yona and the rest of the Heartwood crew secure control over the entire dismantling process. (Another certified arborist at a different company had recommended a much smaller crane that would have had a much harder and less safe time reaching the tops of the huge oaks, one of which was already rotting at its base.) Tommy arranged for all the permits, made sure the wires were detached and re-attached timely, and advised us as to what and when to communicate to our neighbors. Meanwhile, during the job itself, Yona and the rest of the crew were highly skilled and professional throughout. They skillfully cut giant chunks of tree, which were then transported securely by the crane, and the crew cleaned up the logs and debris on the street and site so thoroughly at the end of each day, it would have been impossible to know afterward that any tree work had just been completed. Also, the stumps that were left were about as expertly minimized as we could ever have hoped for, one of them blending into the sloping landscape, the other just the right height in the front yard for us to place something upon it. We cannot give a more heartfelt recommendation than this one for Tommy, Yona, and the entire Heartwood Asheville crew for a difficult job, safely, respectfully, and expertly executed.
Description of Work: Removal of two huge White Oaks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Stacie M.
11/2019
5.0
tree service
 + -1 more
Very professional service. Tree trimmers were very knowledgeable on all our trees and gave great recommendations on care.
Description of Work: Our mature trees needed serious trimming since the branches were touching the house. We also had a deep root feeding system done in all trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Robert P.
08/2018
5.0
tree service
 + -1 more
Great: The 3-man crew did a fantasic job. Exactly what I wanted, They listened to me in regard to bringing up the height of cedar trees in the rear yard.
Description of Work: Cut down Holly tree and trim other trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$790
KAREN O.
08/2018
5.0
tree service
 + -1 more
FABULOUS! The crew was awesome, took great pride in their work and was very thoughtful about respecting my home and property. Great company and I highly recommend for any tree service you may have. Have used in past and will definitely use again.
Description of Work: Tree Removal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Bryan D.
07/2018
5.0
tree service
 + -1 more
Both crews that came from Heartwood Tree Service were courteous, extremely careful and methodical in their work. The huge red oak was nine hour job for the three men of the crew. They worked carefully and diligently all day long on a very warm day. The oak was diseased and was not anchored well by its roots and Heartwood expedited the removal from a several week wait to three working days which was most welcome. All communication with Heartwood was promptly answered and all details of the jobs were accurately broken down in the estimates. Their bid was very, very reasonable compared to another bid and the overall service was an excellent value considering the care and skill that both jobs required. I would definitely hire them again without hesitation!
Description of Work: Removed three red cedar trees near the house and one massive ailing red oak tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richared S.
05/2018
5.0
tree service
 + -1 more
An arborist examined the trees on my property. He was very knowledgeable. One tree was damaged in the storm and needed to be removed. The crew was professional and courteous and did a great job. Outstanding service all around. Highly recommended.
Description of Work: Arborist and tree cutting and removal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jason E.
04/2018
5.0
tree service
 + -1 more
Scheduled an appointment with an arborist who was on time, knowledgeable, and very thorough as we walked the property to discuss what needed to be done. He quickly provided a detailed quote via email. When the two man crew came to do the work, they were early, professional, and did the job exactly as discussed. The trees and shrubs look great, and they cleaned up well when they were finished. It was a good experience, and I won't hesitate to use them again when needed.
Description of Work: Pruning trees and shrubs around residential property
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,120
PAUL M.
04/2018
5.0
tree service
 + -1 more
Great job! Lowest bid. The crew was professional, safe, and courteous, Very little evidence they had been here after finishing. I have used tree services before and this was the best experience. I highly recommend them to anyone!
Description of Work: Removal of a diseased willow oak in my back yard. Wood was cut up in firewood lengths.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,190
Robert P.
04/2018
5.0
tree service
 + -1 more
It went very well. The crew did a nice job and were careful to limit the damage to my lawn. Some damage was expected. The clean up was very good. The company also did the stump griding which also went very well. I used a $100 off coupon.
Description of Work: Cut down a large Bradford Pear tree and ground up the stump. Pruned a medium sized Crape Myrtle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,065
Carl B.
04/2018
5.0
tree service
 + -1 more
Weather was a problem in scheduling, but the did a thorough job and cleaned up well.
Description of Work: Root and stump grinding
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Sandra C.
10/2017
5.0
tree service
 + -1 more
Even though fences and other structures made this job difficult, the team accomplished the task, and removed debris as stated in the contract. I highly recommend Heartwood Tree Service.
Description of Work: Tree removal In an area with limited access the Heartwood crew removed three trees with heights over fifty feet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MICHAEL M.
10/2017
5.0
tree service
 + -1 more
As always, Heartwood did a great job. The work was completed quickly and I didn't even have to be home! They didn't bill me until the job was completed. I will use them again.
Description of Work: Tree fell on house. Had them remove it, take down the tree and grind the stump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MICHAEL M.
10/2017
5.0
tree service
 + -1 more
They did all of the tree work in one day and ground the stump a few days later. The came on time and did a good job cleaning up when done.
Description of Work: They removed a tree, trimmed some other trees, ground the stump and left the mulched wood in my driveway.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,385
Gloria B.
08/2017
5.0
tree service
 + -1 more
Very well. Three man crew worked together like a well-oiled machine
Description of Work: Tree limb removed from rooftop
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RAY & BETTY D.
08/2017
5.0
tree service
 + -1 more
They were very good, very professional. They have this spider thing that lifts them up. They were very good.
Description of Work: They took down a big tree for us. They also hauled off another tree that my husband had cut down, a small tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
BRAD G.
07/2017
5.0
tree service
 + -1 more
We were pleased with the price and the work. It was done at our church. We have recommended them to people. They were done in an day, it may have run over into another day but they were pretty big oak trees. They hauled it away.
Description of Work: Cut down tree and trimming
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
STEVE Y.
07/2017
5.0
tree service
 + -1 more
Arranged and taken care of in just over 1 day. Professional removed. Crew was great. Arborist was great.
Description of Work: Needed to have 1 very large Leyland Cyprus cut down. Emergency situation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Heather H.
06/2017
5.0
tree service
 + -1 more
Very pleased with the work. Exceptional job cleaning up.
Description of Work: Pruning and Emerald Ash Borer treatment.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROBIN & EDLA B.
06/2017
5.0
tree service
 + -1 more
Their professionalism, they are professional arborist. They're much in tuned with saving as many trees as possible.As far as we're concerned they have done a better job than some of the other tree companies we've encountered since we've moved. We're in a townhouse community now, so we don't really have a say or much say about who they hire to cut or trim trees.They communicated very good on how to care for the trees.
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Service Categories
Tree Service,
Lawn Fertilization & Treatment,
Tablepads
FAQ
Heartwood Tree Service LLC is currently rated 4.9 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 4:30 PM
Heartwood Tree Service LLC accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, Heartwood Tree Service LLC does not offer free project estimates.
Yes, Heartwood Tree Service LLC offers eco-friendly accreditations.
No, Heartwood Tree Service LLC does not offer a senior discount.
No, Heartwood Tree Service LLC does not offer emergency services.
Yes, Heartwood Tree Service LLC offers warranties.
Heartwood Tree Service LLC offers the following services: Tree Pruning, Removal, Fertilization & Stump Grinding, Appraisals, Cabling, Lightning Protection & Consultation, Site Inventories, Inspections, Disease & Insect Control. Seasonal Planting.