Heartwood Tree Service LLC

GREAT COMMUNICATION WITH THIS COMPANY. ALWAYS CALLED TO INFORM ME OF WHAT THEY WERE DOING AND WHEN TO EXPECT THEM. EXCELLENT EXPERIENCE, THOUGH PRICEY. MY INITIAL VISIT WITH STEPHAN ZIMMERMAN WAS VERY INFORMATIVE FOR SOMEONE JUST MOVING HERE FROM TEXAS. I WAS NOT VERY FAMILIAR WITH MANY OF THE TREE SPECIES IN MY YARD. HE WALKED THE ENTIRE PERIMETER WITH ME SHARING ALL SORTS OF HELPFUL INFORMATION. THEY WERE VERY CAREFUL NOT TO DAMAGE ANY OF THE EXISTING TREES AROUND THE AREAS THEY WERE REMOVING TREES. I WILL USE AND RECOMMEND THIS COMPANY IN THE FUTURE.

EXCELLENT EXPERIENCE, THOUGH PRICEY. BOTH THE VISIT FOR THE QUOTE AS WELL AS SERVICE WERE ON TIME. THE JOB WAS ACTUALLY DONE ON A RAINY MORNING ON A WATERSOAKED LAWN, AND THEY LEFT ABSOLUTELY NO DAMAGE, HAND CARRYING THE LOADS TO THE STREET.

ACTUALLY ENJOYED LEARNING ABOUT THE VARIOUS TREES IN MY YARD AND WHAT TO EXPECT FROM THEM THROUGH THE SEASONS. I FEEL CONFIDENT IN THE ADVICE I WAS GIVEN AND I LOOK FORWARD TO WORKING WITH HEARTWOOD AGAIN IN THE FUTURE.

THIS IS REALLY A GREAT COMPANY. THEY WERE RESPONSIVE, PROFESSIONAL (VERY NICE TOO), AND REASONABLY PRICED. I WANTED A CERTIFIED ARBORIST - NOT A GUY WITH A CHAIN SAW - TO CORRECTLY AND PROFESSIONALLY PRUNE AN OVERGROWN BRADFORD PEAR TREE. I MAY HAVE PAID A BIT MORE GOING THIS DIRECTION, BUT I BELIEVE TREES ARE INVESTMENTS IN MONEY AND TIME AND THEY NEED THE PROTECTION OF A TRAINED PROFESSIONAL TO KEEP THEM HEALTHY. I WOULD NOT HESITATE TO RECOMMEND THIS COMPANY TO ANYONE.

HEARTWOOD EMPLOYEES ALWAYS ARRIVED ON APPOINTED DAY AND PRECISELY ON TIME, PERFORMED WORK AS CONTRACTED, LEFT AREA CLEAN, NEAT, AND BETTER THAN BEFORE THE TREE WAS REMOVED. WE WILL CALL THEM AGAIN SOON TO REMOVE TWO MORE TREES BLOCKING THE HOUSE.

VERY PROFESSIONAL. BOTH THE PERSON THAT DID THE ESTIMATING AND THE PERSONS THAT DID THE WORK WERE COURTEOUS AND ON-TIME. I WOULD HIGHLY RECOMMEND THEM.

PATRICK KNOWS HIS STUFF. WHEN HE CAME FOR THE ESTIMATE, HE TOOK SEVERAL FACTORS INTO ACCOUNT: THE HEALTH OF OUR NEIGHBOR'S TREE, THE AMOUNT OF WEIGHT THAT WAS HANGING DANGEROUSLY OVER OUR HOUSE AND WHAT COULD BE DONE TO ACCOMMODATE BOTH NEEDS. HIS HOUR ESTIMATE WAS SPOT ON, SO THERE WERE NO MONETARY SURPRISES. THE TEAM, LEAD BY GINO, SHOWED UP ON TIME AND WORKED THOROUGHLY AND CAUTIOUSLY. THERE WAS ONE AREA THAT NEEDED TO BE REVISITED AFTER GINO HAD ALREADY LEFT THE HEIGHTS OF THE TREE, BUT HE DID GO BACK UP AND REMOVE ANOTHER ''CHUNK'' OF BRANCHES THAT WAS STILL HANGING OVER THE HOUSE. THE CREW CLEANED OUR YARD AND OUR NEIGHBOR'S YARD AND ONE WOULD NEVER HAVE KNOWN THAT THEY HAD BEEN BOMBARDED FOR OVER FOUR HOURS WITH HUGE BRANCHES, FALLING FROM OVER 60 FEET. HEARTWOOD IS A VERY PROFESSIONAL ORGANIZATION, ONE THAT WE WOULD DEFINITELY HIRE AGAIN.

WHAT I LIKED ABOUT THIS COMPANY WAS THEIR RESPONSIVENESS. THEY ACTUALLY HAVE A PERSON WHO ANSWERS THE PHONE--THEY ARE A LARGE, WELL-KNOWN TREE COMPANY. THEY EVEN CAME OUT EARLIER THAN THEY WERE SCHEDULED TO BE HERE. THEY MAY BE MORE EXPENSIVE THAN OTHER TREE SERVICE COMPANIES, BUT THEY HAVE A GOOD REPUTATION, AND THEY DO GOOD WORK. I WOULD RECOMMEND THEM TO OTHER ANGIE'S LIST MEMBERS.

EXCEPTIONAL EXPERIENCE! HEARTWOOD WAS TIMELY IN GIVING A BID, SCHEDULING THE WORK, AND DOING IT. THE WORKERS LEFT NOTHING BEHIND. IT WAS A JOY.

VERY PLEASED, WORK WAS DONE ON TIME, AND WITHIN THEIR ESTIMATE.

PATRICK GEORGE CAME OUT TO GIVE US AN ESTIMATE BEFOREHAND. HE WAS EXTREMELY KNOWLEDGEABLE, YET VERY NICE. HE GAVE US ADVICE ON OTHER TREES THAT WERE NOT EVEN PART OF THE WORK TO BE DONE. DUE TO SOME RAINY WEATHER, OUR WORK WAS DONE A COUPLE OF WEEKS AHEAD OF THE ORIGINAL SCHEDULE. I WILL DEFINITELY CALL HEARTWOOD AGAIN, AND PLAN TO ASK SPECIFICALLY FOR PATRICK.

PATRICK IS AN HONEST BUSINESS MAN. HE CAME OUT AND REVIEWED WHAT I WANTED DONE, AND ALSO PROVIDED A SUGGESTION FOR ONE ADDITIONAL SWEET GUM TREE TO BE REMOVED BECAUSE OF IT'S CONDITION AND PROXIMITY TO THE HOUSE. HE PRICED OUT ALL THE TREES INDIVIDUALLY, SO I COULD CHOOSE WHAT I WANTED DONE BASED, ON THE BUDGET. THE TREE REMOVAL CREW DID SUCH A GOOD JOB CLEANING UP, THAT I DID NOT EVEN REALIZE THEY HAD BEEN THERE DURING THE DAY. HIS STUMP GRINDER, BILLY, DID A GREAT JOB OF PROTECTING THE YARD WHILE EFFECTIVELY REMOVING THE STUMPS AND ROOTS. VERY PROFESSIONAL TEAM AT HEARTWOOD!

HEARTWOOD WAS UNABLE TO REMOVE THE TREE BECAUSE OF POWER LINES. THE JOB IS BEING LOOKED AT BY DUKE POWER AND SO IS PENDING.

THIS IS THE THIRD TIME IN ABOUT 5 YEARS THAT HEARTWOOD HAS DONE A LARGE AMOUNT OF WORK AT MY HOME. THEY ARE INCREDIBLE. THEY ARE PROFESSIONAL, REASONABLE AND COME WHEN THEY SAY. IN ALL OF OUR EXPERIENCE THEY HAVE COME TO GIVE ESTIMATES WHEN THEY SAID, AND THEY WERE EXACTLY ON TIME TO DO THE WORK, EVERY SINGLE TIME. THEY ARE VERY, VERY NEAT, AND CLEAN UP COMPLETELY AND DAMAGE NOTHING IN THE PROCESS. THEY ARE A JOY! I AM QUITE PICKY ABOUT MY HOME, AND THEY EXCEED ANY EXPECTATIONS I HAVE.

WE ARE VERY PLEASED WITH EVERYTHING THEY DID. WE RECEIVED AN ESTIMATE AND RECOMMENDATION FOR HANDLING THE REMOVAL OF THE TREES IN THE SAFEST, BEST POSSIBLE WAY. THEY ARRIVED WHEN THEY SAID THEY WOULD AND PROCEEDED TO WORK IN A VERY COMPETENT, SAFETY ORIENTED WAY. THEY WERE FRIENDLY, COURTEOUS AND EXTREMELY PROFESSIONAL. WE WOULD DEFINITELY USE THEM AGAIN FOR ANY FUTURE JOBS AND HAVE ALREADY RECOMMENDED THEM TO OUR SON. THEY ARE AMAZING!

AS ALWAYS, HEARTWOOD'S PEOPLE ARE FRIENDLY AND PROFESSIONAL. I ENJOY WORKING WITH THEM AND WILL USE THEM AGAIN IN THE FUTURE, TO MAINTAIN MY TREES.

I AM HAPPY WITH THE TRIMMING JOB. I ASKED THEM TO TRIM JUST DEADWOOD AND DEAD TIPS AND LEAVE AS MUCH OF THE TREE INTACT AS POSSIBLE, AND I THINK THEY HONORED THIS REQUEST. THEIR METHODS (HANGING FROM A BOOM TRUCK, RATHER THAN SPIKING UP THE TREE) AREN'T HARMFUL TO THE TREE. I AM NOT HAPPY WITH THE DAMAGE DONE TO MY SHRUBS AND LAWN FROM THE BRANCHES THAT THEY LET FALL, AND I AM NOT HAPPY WITH THE FACT THAT MY ENTIRE LAWN WAS COVERED BY BRANCHES AND TWIGS WHEN THEY LEFT. THEY CLEANED UP THE SIDEWALK AND STREET, BUT DID SO BY BLOWING ALL OF THE DEBRIS INTO MY YARD! IT TOOK ME A DAY OF RAKING TO CLEAN WHAT THEIR LARGE CREW OF MEN COULD HAVE CLEANED IN A SHORT PERIOD OF TIME.

OVERALL EXPERIENCE WAS EXCELLENT-FROM THE RECEPTIONIST TO THE ARBORIST (ANDREW WHARTON) TO THE WORKMEN. EVERYTHING DISCUSSED AT THE ORIGINAL MEETING WAS DONE AND CLEANED UP WITH NO SUPERVISION BY ME. IT WAS A PLEASURE WORKING WITH THIS COMPANY!

WE WERE EXTREMELY IMPRESSED WITH THEIR PROFESSIONALISM AND QUALITY OF WORK PERFORMED.

ANDREW WHARTON WAS ON TIME FOR APPOINTMENT FOR ESTIMATE. HE EXPLAINED WHAT THEY WOULD DO. I ASKED HIM HIS OPINION ON WHAT I SHOULD DO FOR A GINKO TREE THAT WASN'T GROWING WELL. HE GAVE ME GOOD ADVICE QUITE READILY. A REPRESENTATIVE FROM HEARTWOOD DID CONTACT ME ABOUT WHEN THEY WOULD BE DOING THE WORK. I WASN'T HOME WHEN THE WORK WAS PERFORMED BUT I COULD NOT TELL THAT A CREW HAD BEEN AT MY HOME OTHER THAN THE WORK WAS DONE. I CAN BARELY TELL WHERE THE BEECH TREE LIMBS WERE CUT BACK AS THEY DID THEIR WORK VERY WELL. I WOULD NOT HESITATE TO CALL HEARTWOOD FOR FUTURE WORK.

STEPHAN WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. HE ARRIVED PROMPTLY AND WAS FRIENDLY AND WENT OUT OF HIS WAY TO ENSURE THAT I UNDERSTOOD THE WORK THAT NEEDED TO BE DONE, AS WELL AS MAKING SURE THAT I WAS AWARE OF POTENTIAL LIABILITIES ASSOCIATED WITH UNINSURED OR UNDERINSURED COMPANIES. I ULTIMATELY CHOSE TO USE A COMPANY WHOSE BID WAS ABOUT 20% LOWER THAN HEARTWOOD IN TERMS OF PRICE, HOWEVER; HEARTWOOD'S BID WAS IN LINE WITH OTHERS I RECEIVED. I WOULD DEFINITELY CONSIDER USING THIS COMPANY THE NEXT TIME I AM IN NEED OF TREE SERVICE.

THESE GUYS WERE GREAT! THEY COMPLETED THE JOB IN A VERY TIMELY MANNER AND CLEANED UP OUR YARD SO THAT THERE WAS NOTHING WE HAD TO DO. THEY WERE ALSO VERY NICE TO WORK WITH. I WILL DEFINITELY USE THEM AGAIN WITH ANY TREE SERVICES WE MAY NEED.

HEARTWOOD WAS $1000 LESS THAN ANOTHER SERVICE QUOTED ME, AND WAS ITEMIZED PER EACH SERVICE. PROFESSIONAL AND ON TIME. IT TOOK 1-2 WEEKS TO SCHEDULE, DUE TO THEM BEING BUSY, WHICH ISN'T BAD AT ALL. HE OFFERED FIREWOOD AND MULCH IF I WANTED (NOT SURE IF THAT WAS EXTRA), WHICH I DECLINED. HE OFFERED HIS INSURANCE INFORMATION WITHOUT BEING ASKED. OVERALL A VERY POSITIVE EXPERIENCE. I WOULD DEFINITELY USE HEARTWOOD AGAIN.

MR. PATRICK GEORGE, THE REPRESENTATIVE THAT COMES OUT TO YOUR HOME FOR AN INITIAL EVALUATION, IS EXTREMELY KNOWLEDGEABLE ABOUT TREES AND THE CARE OF TREES. HE IS VERY PROFESSIONAL AND WE HAD AN EXCELLENT VISIT. THE GENTLEMEN THAT ARRIVED TO DO THE WORK WERE PROMPT, KNOWLEDGEABLE AND PROFESSIONAL. ALL THREE MEN HAD AT LEAST A BACHELOR'S DEGREE. THE TWO MEN THAT HARNESSED UP AND DID THE INSPECTIONS WHILE DANGLING FROM ROPES HIGH IN THE TREES, HAD THEIR DEGREE IN A BIOLOGY FIELD THAT HELPED THEM IN THEIR CURRENT WORK. OUR TREES ARE OLD AND BIG, AND THESE FELLAS HAD TO HARNESS UP AND CLIMB WITH ROPES UP THE EQUIVALENT, I WOULD GUESS, OF ABOUT 4 STORIES HIGH AT LEAST (IT WAS ABOVE OUR ROOF LEVEL). THE WORK WAS ALL DONE EFFICIENTLY, WITH GREAT CARE AND AHEAD OF SCHEDULE. WE NOW WE HAVE A MAGNIFICENT TREE SWING, TOO! THE WORK WAS DONE BEFORE HURRICANE CHARLIE, SO WE'VE HAD TWO GOOD SOAKING STORMS THROUGH HERE AND NO TROUBLE WITH OUR TREES. WE HIGHLY RECOMMEND THIS COMPANY!

DAMAGED NEIGHBOR'S LAWN WHILE REMOVING TREE. THEY WERE ASKED NOT TO RETURN TO DO THE REMAINDER OF WORK, BUT DID ANYWAY. THEY DID NOT FINISH WORK THAT WAS TO BE DONE AND DAMAGED A FENCE.