They were professional and prompt on giving us the estimate. He is very knowledgeable in his trade. I would highly recommend them based on our dealings with them thus far.
Description of Work: I had them out to give us an estimate on tree service.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DICK AND DENISE H.
09/2006
5.0
tree service
+ -1 more
This company was very responsive. They came when scheduled to give me an estimate and scheduled the removal according to my wishes. They arrived to do the job exactly as they indicated. The price while not the lowest estimated, was competitive. The crew was very professional, very competent and did an outstanding job. I would definitely hire this company again, if I need tree service in the future.
Description of Work: Company removed three Sycamore trees in the back yard and one Oak in the front.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,180
DEBORAH R.
08/2006
5.0
tree service
+ -1 more
The guy I worked with, Peter, was very professional and responsive to my needs. I also received an Angie's List discount.
Description of Work: They removed some trees in my back yard to add some sunlight to my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,120
MARSHA K.
08/2006
5.0
tree service
+ -1 more
Stephan Zimmerman showed up on time and was very professionally dressed in a company logo shirt. Excellent knowledge of types and names of trees on property. Very pleasant manner. Priced slightly higher than other companies who gave us bids. Unfortunately another company wowed us with their sales pitch and we hired them. They practically destroyed our new lawn in the process of attending to our trees. I would use Heartwood Tree Service next time due to their tree knowledge.
Description of Work: Estimate to thin crowded trees in natural areas
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WAYNE REEN M.
08/2006
4.0
tree service
+ -1 more
Great job but excessive backlog and high price.
Description of Work: Removal of several dead pine trees, obe cedar, and stump grinding.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
JANA V.
08/2006
5.0
tree service
+ -1 more
Heartwood inspected the tree and as expected, the tree was dying and it was in the end stage. The individual who came was polite, well dressed and informative. I wish the tree could have been saved. Good experience (no charge!)
Description of Work: We called up Heartwood to inspect a tree on our property. We had expected the tree was dead or on the way and wanted to ensure that nothing could be done to save the tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PAULA & DONALD V.
08/2006
5.0
tree service
+ -1 more
We chose an arborist because we were concerned the tree might be dying. Stephan Zimmerman came out and assured us the tree is fine and the limb just broke off due to the way it was attached to the tree. The two men who came out to remove the limbs, did a great job of cleanup of all debris. Only problem was that Stephan did not mention on his work order that the limb full of leaves was lying on the grass. Thus ASAP on his report didn't happen quickly enough and the grass has died. I am sure it will recover this fall. Although the amount was not the $600 required for an Angie List discount, they did give us 5% off which we appreciated.
Description of Work: Removed a large limb that had come partially down along with another limb that potentially could have come down. Did a great job of clean up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
CARY S.
08/2006
5.0
tree service
+ -1 more
Trees & shrub work was completed on 7/5/06. Stumps were ground 2 weeks later (needed the gas company to mark pipe lines). All work was completed to my satisfaction. Quality work and great consultation with arborist Pete G. Plan to work with Heartwood again on my next tree needs.
Description of Work: Thinned & pruned 2 willow oaks & 1 pine in the front yard, & 3 trees in the back yard (elms & oaks). Removed 9 holly shrubs (6 feet each) and ground stumps in front yard. All trees in the 35-50 foot range.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,675
Gina G.
07/2006
5.0
tree service
+ -1 more
Stephan is an excellent arborist. He explained to me the types of trees we have in our yard and how to take care of them. He was there to explain what needed to be done to the men who performed the work and was extremely patient with all my questions. Heartwood is a very reputable and caring company and I would recommend them to anyone.
Description of Work: Removed trees, trimmed back limbs, and removed debris.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
JAMES G.
07/2006
5.0
tree service
+ -1 more
This is a follow up to my posting on 6/30 where Heartwood missed the diagnosis of my trees. Patrick George was very kind to follow up with me and as mentioned below, he offered to pay for my tree removal and treatment of the remaining trees, work that was to be done by another company. I ended up having Heartwood treat my trees because I was not getting an immediate response from the other company and the work needed to be done ASAP. I called Patrick and he scheduled someone to come treat the trees within 48 hours. I really appreciate Heartwood's immediate response to this situation. They were punctual and overall professional. I will use them for future jobs.
Description of Work: My three cedar trees were infected with bagworms and Heartwood treated them.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ALAN S.
07/2006
5.0
tree service
+ -1 more
The price was as quotes. The representatives (both the arborist and the guys who did the work) were extremely helpful. They were real good about hearing my concerns and offering suggestions. I would recommend them to anyone one. It was a first class experience.
Description of Work: Removed storm debris and cleaned up large trees in the yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,980
CAROLYN L.
07/2006
5.0
tree service
+ -1 more
Stephan Zimmerman, who did the estimate, was very professional, knowledgeable and courteous. The team who did the work showed up on time and cleaned up completely upon finishing.
Description of Work: Pruned and trimmed 5 trees on our property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$495
KIM C.
07/2006
5.0
tree service
+ -1 more
These people are absolutely top notch! They get back to you quickly, are always on time, are extremely polite and pleasant, and are truly experts at what they do. I found their price quote to be very reasonable and in line with the other quotes I received. If you have trees that you love or ones that cannot be replaced, I would highly recommend you at least give them a call.
Description of Work: They removed dead wood, cracked and broken limbs on three trees in my front yard, and also installed a tree swing. I had also previously used them to diagnose and treat an older tree that had suddenly dropped a blanket of leaves. ($250)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,475
Response from Heartwood Tree Service LLC
THANK YOU, IT IS PARTICULARLY SATISFYING TO PLEASE PEOPLE WHO FIRST, CARE ABOUT THEIR TREES AND SECONDLY TAKE THE TIME AND INTEREST TO EDUCATE THEMSELVES ABOUT THE QUALITY OF LOCAL OWNED SERVICES. WE ARE HONORED! PATRICK GEORGE
JANA V.
07/2006
5.0
tree service
+ -1 more
They were able to schedule him for the next day. He was prompt and gave us recommendations for a replacement as well as nurseries where we would get quality specimens.
Description of Work: We asked an arborist to tell us whether a damaged tree could be saved.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JAMES G.
06/2006
2.0
tree service
+ -1 more
The representative informed me that my cedar tree was dying, because it was not getting enough sun. I asked if there were any bugs attacking the tree and the rep said no. Unfortunately, he was wrong. Thankfully, I got a second opinion from another company listed on Angie's List. The other company immediately diagnosed the condition as bagworms (which was easy to see when you looked inside the branches.) My tree needs to be cut down immediately as they have killed one tree and are moving towards my three other trees. They are moving fast and I may lose 2 out of 4 trees, because I wasted time and listened to Heartwood's original diagnosis.
Description of Work: Representative came out to look at my cedar tree that was turning brown.
Rating Category
Rating out of 5
quality
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
Response from Heartwood Tree Service LLC
THANK GOODNESS FOR ANGIES'S LIST AND YOU FOLLOWING YOUR INSTINCTS! MY ARBORIST COMPLETELY MISSED THIS DIAGNOSIS. DUE TO YOUR PREVIOUS RESULTS WITH US, YOU WERE KIND ENOUGH TO FOLLOW UP WITH A PHONE CALL TO ME ON 6/30/06. THANK YOU FOR ALLOWING ME TO BRING HIM BACK OUT TO LEARN THE SYMPTOMS OF THIS NASTY INSECT, SO THIS WON'T HAPPEN AGAIN. WE ARE NOT PERFECT, BUT WE ARE RESPONSABLE. WE ARE PAYING FOR THE REMOVAL OF THE AFFECTED TREE AND THE SUBSEQUENT TREATMENT TO PROTECT THE OTHERS. I HATED SEEING THIS REPORT BUT IT DID GIVE ME THE OPPORTUNITY TO MAKE AMENDS. AS AN OWNER WITH 30+ EMPLOYEES, I CAN'T WATCH EVERY ONE. BUT GIVEN THE CHANCE, I AND MOST OWNERS WILL BE RESPONSIBLE FOR THEIR ACTIONS. THIS IS A CLASSIC CASE WHERE ANGIES'S LIST GAVE THE CONSUMER A SECOND CHOICE OF PROVIDERS AND A BUSINESS OWNER THE CHANCE TO RIGHT A MISTAKE. THE LIST WORKS FOR ALL THAT ARE LOOKING TO GIVE THEIR BEST. THANK YOU AND THANKS TO ANGIE'S LIST. FOUNDER- PATRICK GEORGE
WILLIAM F.
06/2006
5.0
tree service
+ -1 more
Excellent-the salesman showed up on time, gave me a written quote. Several days later the crew showed up on time, performed their work, and cleaned up to my complete satisfaction. When my bill arrived I was able to use the Angie's List coupon for $100.00.
Description of Work: Trimmed several large trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Response from Heartwood Tree Service LLC
THANKS FOR THE INPUT. I REWARD MY MEN EVERY TIME WE GET A LETTER LIKE THIS. WE ARE A TEAM, FROM TOP TO BOTTOM, AND I LOVE HEARING IT! THANKS FOR TAKING THE TIME TO RESPOND. PATRICK GEORGE. FOUNDER
AMY F.
06/2006
5.0
tree service
+ -1 more
Craig came out to do an initial evaluation. I was very impressed with how friendly and knowledgeable he was. When he and his crew returned to do the work, they too were just as helpful and courteous! They found some additional dead branches once they were up in the tree removing the branch we had planned to remove. They made sure to remove those as well. I was extremely impressed with their work and their professionalism. I would not hesitate to refer them or hire them back!
Description of Work: He removed some low hanging and dead branches from a few of my trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$432
Response from Heartwood Tree Service LLC
THANK YOU! AFTER WORKING HIS WAY THROUGH THE RANKS OVER 8 YEARS, CRAIG BECAME AN ISA CERTIFIED ARBORIST LAST YEAR, AND A CONSULTING ARBORIST FOR US THIS YEAR. HE HAS QUICKLY RISEN TO THE TOP OF SALES IN LITTLE OVER 5 MONTHS, BASED ON HIS ABILITIES AND SERVICE. HE WILL APPRECIATE THE RECOGNITION. PATRICK GEORGE. FOUNDER
PHILIP G.
06/2006
4.0
tree service
+ -1 more
The company was very responsive, very punctual on their set appointment, and very professional. Their quote was 2x the next highest quote. I would hire them for a future job but would need to shop their quote to be comfortable that I would be getting a fair price.
Description of Work: Estimate for the removal of one large Bradford Pear tree half fell by lightning.
Rating Category
Rating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Heartwood Tree Service LLC
I'M SORRY WE COULDN'T SERVE YOU THIS TIME. WE ARE GEARED TOWARDS SAVING TREES AND WHEN A TREE IS DOWN, WE COMPETE AGAINST ANYBODY WITH A SAW AND TRUCK. $500 WOULD REPRESENT 2 HOURS FOR A 3 MAN CREW, HAULING EVERTHING WITH ONE WAY TRAVEL TIME INCLUDED. YOU DON'T NEED A CERTIFIED ARBORIST TO CLEAN UP A HALF FALLEN TREE. PLEASE, PLEASE DEMAND TO SEE PROOF OF INSURANCE, PARTICULARLY WORKMAN'S COMP. EVEN THOUGH IT IS REQUIRED BY LAW, THERE IS NO STATE OR LOCAL ENFORCEMENT UNLESS IT GOES TO COURT. IF SOMEONE IS HURT ON YOUR PROPERTY, YOU CAN BE CONSIDERED THE EMPLOYER BY THE COURTS AND LIABLE FOR MEDICAL COSTS! MANY SMALL COMPANIES FILE IRS 1099 FORMS FOR THEIR EMPLOYEES WHICH MEANS THEY ARE SUB CONTRACTORS FOR THE COMPANY & THE COMPANY DOES NOT PROVIDE WORKER'S COMP FOR THEM OR PAY ANY TAXES FOR THEM. TREE WORK IS DANGEROUS, YOU NEED TO CHECK! GET CERTIFIECATES OF INSURANCE TO PROTECT YOURSELF. WE ARE THE ONLY TREE SERVICE IN NC TO BE CERTIFIED BY THE TREE CARE INDUSTRY ASSOCIATION. WE ARE PROUD, NOT PERFECT, BUT WE ARE RESPONSABLE. GOOD LUCK. PATRICK GEORGE.
STACIE T.
06/2006
5.0
tree service
+ -1 more
Stephan Zimmerman arranged for a team to come remove a dead tree that had fallen from property behind our home which is vacant. Due to the extensive storm damage in our neighborhood, we expected them to come several days later. Instead, they came the next morning - earlier than expected. They were friendly, respectful, professional, worked together well, were safety conscious, efficient and accommodating to our wishes to have the debris moved back onto the property out of sight. They also were friendly in explaining their equipment afterwards to my curious little son. When I thanked them for their work, they replied ''it was our pleasure''. You can't beat that. We did not have to pay for them because the developer in Oregon who owns the property paid them, so I can't say if they are expensive or not. If they are, you certainly get a good service for it.
Description of Work: Fallen tree was removed from fence and tree that it fell into, damaged tree was repaired, lightening-damaged tree trimmed, and all debris was removed from area.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Heartwood Tree Service LLC
THANKS FOR YOUR KIND WORDS. AS YOU CAN TELL, MY MEN ARE CAREER EMPLOYEES, LOVE WHAT THEY DO AND ARE PROUD OF IT. AVERAGE LENGTH OF EMPLOYMENT IS OVER 5 YEARS, WITH WEEKLY SAFETY AND CUSTOMER SERVICE TRAINING. OUR PRICES FOR YOUR TYPE OF JOB ARE HOURLY AND AVERAGE THE SAME AS COMPARABLE COMPANIES. AGAIN, THANKS! PATRICK GEORGE, FOUNDER.
Arlene N.
06/2006
5.0
tree service
+ -1 more
Heartwood is a pleasure to work with. They were prompt in giving an estimate and performed the work exactly when they said they would. When the work was completed, they did a good job of cleaning up afterwards.
Description of Work: (15)Crepe Myrtles pruned, (2) stumps ground and debris hauled off.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$790
Response from Heartwood Tree Service LLC
IT'S A PLEASURE TO DO OUR JOB WHEN WE HAVE CUSTOMERS THAT LET US KNOW. THANK YOU AND KEEP YOUR REPORTS COMING! PATRICK GEORGE, FOUNDER
KELLY H.
06/2006
5.0
tree service
+ -1 more
Outstanding!! I was so please with the prompt service and the fact that Craig took care of the whole project. He mad it very hassle free. Very timely, through and willing to fix anything if we were not 100% satisfied. We were very pleased with the work and highly recommend Heartwood Tree Service to anyone needing trees fertilized and limbs trimmed or cut.
Description of Work: Craig came out to survey the property and marked the trees that needed to be treated and have limbs removed. He provided options for doing the work in stages and presented us with a very clear diagram of the work he felt needed to be done. We agreed on the work to be done and he followed up to schedule the service date.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Heartwood Tree Service LLC
THANK YOU FOR YOUR KIND WORDS. CRAIG HAS BEEN WITH THE COMPANY FOR 8 YEARS, WORKING HIS WAY UP FROM INSPIRED LABORER TO CREW CHIEF. HE FOUND HIS NICHE WITH TREE CARE AND BECAME A CERTIFIED ARBORIST IN 2005. THANKS FOR YOUR CONFIDENCE, IT REINFORCES MY BELIEF IN OUR GUYS AND OUR DIRECTION. PATRICK GEORGE, FOUNDER
ERIC J.
05/2006
4.0
tree service
+ -1 more
Very prompt and professional. A little pricey, but you get what you pay for. They quoted us for a three man crew spending at most 3 hours each. They sent a 4 man crew and it took 3 hrs and 15 mins. They start charging when they leave for your house, so I paid for 45 minutes before they cut a single branch. With a 4 man crew it got expensive.
Description of Work: Major trimming of two trees and minor trimming of two more around a backyard pool.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Heartwood Tree Service LLC
THATS WHY MY WIFE CAN'T GET ME TO SEND A CREW TO OUR HOUSE! WE ARE COMPETITIVE WITH COMPARABLE COMPANIES. THANKS FOR THE GREAT GRADES ON EVERY THING ELSE. PATRICK GEORGE
ADRIENNE L.
05/2006
5.0
tree service
+ -1 more
Patrick is an arborist. He knows exactly how to take care of your trees. He trims expertly and without harm. Having once hired someone who stumped a 50 year old crepe myrtle, you will never see such irresponsible chopping with this company.
Description of Work: Fertilized one oak and trimmed various trees in front and back yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Heartwood Tree Service LLC
THANK YOU, WHILE I APPRECIATE THE KIND WORDS, I REALLY APPRECIATE THE FACT THAT YOU CARE ENOUGH ABOUT YOUR TREES TO LEARN AND SUPPORT A CRAFT ORIENTED COMPANY LIKE OURS. YOU ARE THE TRUE KEEPER OF OUR URBAN FOREST THAT MAKES CHARLOTTE SUCH A GREAT PLACE TO LIVE, WE ARE HONORED THAT YOU CHOOSE US TO HELP. PATRICK GEORGE
SONIA S.
05/2006
5.0
tree service
+ -1 more
This company was the best of the three companies I called. It was the only one that mentioned to save the tree before cutting. The other two were cheaper than this one but they did not provide technicians who come to see what you needed. The other two companies came with the staff to study how to cut it (It was a very tall tree). Heartwood has arborists who can diagnose and decide first of all if the cutting is necessary. To me this was the major factor in the decision to hire them even though we had to pay UP $300 more. The fact that they try to keep the trees alive when we are cutting trees around the world without any control. I told one of the other companies that when they called to find out who got the job.
Description of Work: They came first to confirm if the tree that was apparently sick needed to be cut or could be treated. It was confirmed it had to be cut. Four men came 3 days later and in every efficient way cut the tree, removed stumps and swept leaves. They left the garden cleaned. All of them were polite, efficient and really very professionals. Two weeks later another technician came and treated another tree. He was also very professional. This company gives the impression that they take their jobs seriously, they respond fast on the phone. Overall a good experience for us.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,120
Response from Heartwood Tree Service LLC
THANK YOU FOR RECOGNIZING THE DIFFERENCE. WE CURRENTLY HAVE 13 ISA CERTIFIED ARBORISTS ON OUR STAFF AND 4 MORE WHO ARE TRAINING TO TAKE THE EXAM. WE HAVE DEVELOPED A CULTURE OF ONGOING EDUCATION FOR OUR STAFF SO THAT WE CAN HELP YOU LEARN ABOUT HOW IMPORTANT OUR TREES ARE. WE ALSO LOVE WHAT WE DO. NOTHING BEATS LEAVING THE GROUND, PHONES, RADIOS OR ALL THAT MAKES THIS MANS WORLD AND CLIMBING INTO THE WILD EMBRACE OF HUGE 100 YEAR OLD TREES! THANK YOU! PATRICK GEORGE
JUDIE T.
05/2006
5.0
tree service
+ -1 more
Overall experience was excellent. Cleaned up after the work was done.
Description of Work: Removed 2 cedars, removed deadwood from several trees and trimmed several trees.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Tree Service,
Lawn Fertilization & Treatment,
Tablepads
FAQ
Heartwood Tree Service LLC is currently rated 4.9 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 4:30 PM
Heartwood Tree Service LLC accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, Heartwood Tree Service LLC does not offer free project estimates.
Yes, Heartwood Tree Service LLC offers eco-friendly accreditations.
No, Heartwood Tree Service LLC does not offer a senior discount.
No, Heartwood Tree Service LLC does not offer emergency services.
Yes, Heartwood Tree Service LLC offers warranties.
Heartwood Tree Service LLC offers the following services: Tree Pruning, Removal, Fertilization & Stump Grinding, Appraisals, Cabling, Lightning Protection & Consultation, Site Inventories, Inspections, Disease & Insect Control. Seasonal Planting.