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Reviews
2.37 Reviews
Showing 1-7 of 7 reviews
becky K.
12/2017
marble & granite
+ -1 moreWould never use them again, and strongly recommend others to ask questions, and make sure they are credited
Description of Work: They were to repair grout - they came in and covered the old grout, and then 2 weeks later it peeled and looks awful ( mold and mildew has gotten behind all the grout work). I paid $895 and they didn't come fix, or repair. I sent numerous photos and emails and no return.
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$895
JoAnn P.
05/2017
bathtub refinishing
+ -1 moreThey returned 2x to reseal upon request.
Description of Work: Regrout / seal shower. Had to have then come back 2x. Seemed the product just sealed, but came up within 10 days
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$400
Response from Groutsmith
CHRISTINA W.
04/2017
home remodeling
+ -1 moreThe end result is that no damaged grout was replaced. The tile and grout was cleaned but no damaged grout was replaced. A cosmetic sealer was applied to all grout lines and that began peeling away the day after it got wet even though it dried for 4 days. After contacting Warren the first time he responded with a patch to the areas that were peeling. After contacting Warren the second time he agreed the work was unacceptable and promised to figure this out but has not yet attempted to do a proper job as of today 4/4/17.
Description of Work: We hired Warren Stone, The Groutsmith, to clean the tile in the master bathroom: shower, surround and floor, replace cracked and damaged grout and apply a sealer.
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$810
Response from Groutsmith
Uma P.
07/2015
bathtub refinishing
+ -1 moreIt's been a pretty dissatisfied experience. In all honesty if they communicated better we could have come to a resolution. I have contacted other grout companies about the work and I have been told by another company that due to the location of the drain that he would not do this job and in his opinion the initial work should have not been provided.
Description of Work: I hired them to refinish the liner on my bathtub, re-grouted the walls around the tub and re-grouted/refinished the flooring in the stand up shower. 06/20/2014 They came out and provided the initial service we hired them to do. I contacted by text between 06/20/14 and 07/15/14 They came out 3 times to repair the grout work. On or around 07/16/15 I had to contact again and request they come out for a 4th time to repair their shoddy grout work. He offered a refund, as he said he didn't know why this was happening. He came out and repaired the grout one more time and told us that we "should be good". For a few months the product was good. However, the damage started appearing again. Since then I have not been able to contact them to repair their shoddy grout work, until a few weeks ago when he did nothing but apologize and told me they company was going under new management. He was supposed to call and come back to my house to estimate and repair the work. I must have contacted about 50 times in the last year to get them to fix their poor workmanship.
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$450
Mark C.
06/2015
flooring contractor, home remodeling
+ 0 moreThe first re-grouting work took place late last year with this company. After about a month, the grout started coming loose and out again. He came back and re-grouted again and once again the grout came loose. He came back a third time and re-grouted and It has come loose again. I have made several attempts through phone messages, email, and this website to ask someone to call me back and no one has. I'm very disappointed in this company doesn't stand behind their work and have written me off.
Description of Work: Company did re-grouting work in our main shower. The grout had come loose and he had re-grouted about half the shower floor.
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$200
James A.
12/2014
ceramic tile, home remodeling, floor cleaning
+ 1 moreGrout did not match when it dried, but they returned and matched the grout
Description of Work: Clean tile and replaced perimeter sealer.
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Yes, I recommend this pro
$125
Patrick C.
05/2014
home remodeling
+ -1 moreVery quick on scheduling estimates, they scheduled the work in person during the estimate, and they have been very responsive on all communications (phone and email). we had our entire master bath, shower, floor, etc regrouted and it looks brand new.
Description of Work: great work and very responsive
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Yes, I recommend this pro
$540
Contact information
8508 Park Rd Suite 101, Charlotte, NC 28210
Service hours
Sunday:
ClosedMonday:
ClosedTuesday:
ClosedWednesday:
ClosedThursday:
ClosedFriday:
ClosedSaturday:
ClosedLicensing
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Service Categories
FAQ
Groutsmith is currently rated 2.3 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
No, Groutsmith does not offer free project estimates.
No, Groutsmith does not offer eco-friendly accreditations.
No, Groutsmith does not offer a senior discount.
No, Groutsmith does not offer emergency services.
No, Groutsmith does not offer warranties.
Groutsmith offers the following services: This Groutsmith office is permanently closed.
This Groutsmith office is permanently closed.
Contact information
8508 Park Rd Suite 101, Charlotte, NC 28210
Service hours
Sunday:
ClosedMonday:
ClosedTuesday:
ClosedWednesday:
ClosedThursday:
ClosedFriday:
ClosedSaturday:
Closed