GreenThumb Cleaning & Organizing is a full-service company--offering residential and commercial services cleaning, organizing, pre & post post party cleaning, and event staffing.
Business highlights
15 years of trusted experience
Services we offer
One Time Deep Cleaning Apartment Cleaning House Cleaning BiWeekly Cleaning Window Cleaning Move-In/Move-Out Cleaning Home and Office Organization Foreclosure Cleaning Post Construction Cleaning Commercial Cleaning Packing/Unpacking Service Residential Cleaning Pre/Post Party Cleaning
Description of Work: I DID NOT USE GREEN THUMB CLEANING SERVICE. An email can be provided upon request where I was told t by Jasmine F to put the date of service as 4/13/2015. I put $55.00 the cost amount of the coupon.
Rating Category
Rating out of 5
$55
Response from GreenThumb Cleaning & Organizing
Member, I'm sorry that you weren't pleased with our interaction(s). Although busy at the time you called, I remember calling you back within the hour and scheduling you for the following day. Again, I'm sorry about your displeasure and would love to resolve whatever matter you had so that it is to your satisfaction. Please feel free to contact me directly, or send an email.. (704) 907-1777, info@greenthumbcleaner.com Respectfully, Linda Kavege-Hill
Nancy E.
03/2015
5.0
home & garage organization, house cleaning
+ 0 more
unknown
Description of Work: 2 hours of cleaning. Great job
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Response from GreenThumb Cleaning & Organizing
[Removed member name], Hello and thank you for your valuable feedback. We appreciate the opportunity to have served you. Respectfully, Linda Kavege-Hill
George D.
02/2015
4.0
home & garage organization
+ -1 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
Maria D.
10/2014
4.0
home & garage organization
+ -1 more
unknown
Description of Work: I gave an overall experience of B only because I failed to communicate clearly and do didn't use the time on the coupon as effectively as I could. But if I ever need an extra hand cleaning again, I'd use them. The owner and her assistant were thorough and efficient.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Meaghan L.
10/2014
5.0
home & garage organization
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Curtis S.
08/2014
4.0
home & garage organization, house cleaning
+ 0 more
unknown
Description of Work: Green Thumb Cleaning Services provided 4 hrs of prioritized cleaning services to include: Master bath, 2 upstairs bathrooms, vacuuming, dusting and general overall cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$79
FRANCES H.
08/2014
1.0
home & garage organization, house cleaning
+ 0 more
unknown
Description of Work: They did not show up when scheduled. I would like a credit to my account or a refund.
Rating Category
Rating out of 5
responsiveness
1.0
$79
Toni G.
06/2014
5.0
home & garage organization, house cleaning
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
KELLY A.
06/2014
5.0
home & garage organization
+ -1 more
It was fine
Description of Work: cleaned and organized garage
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Thomas D.
05/2014
4.0
home & garage organization, house cleaning
+ 0 more
unknown
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Leslie A.
04/2014
5.0
home & garage organization
+ -1 more
Great!
Description of Work: Linda & Lisa did 2 hours of cleaning, and it was wonderful!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Chris P.
09/2013
5.0
home & garage organization, house cleaning
+ 0 more
I have been staying at my girlfriend's apartment for the last 3 weeks while waiting for my new house to be built because I had buyers for my old place and did not want to pass up the chance to sell. Anyway, my standards for how clean an apartment needs to be are not quite as stringent as my girlfriend's so I needed some help! I called Green Thumb to arrange cleaning and tidying twice a week and they have done a really great job of keeping the apartment spotless and keeping me out of trouble :-) I had planned to claim that I was the one doing the cleaning but it was much too thorough for that to be believable. I was worried that my girlfriend would be uncomfortable having her apartment cleaned by strangers so Linda agreed to come and meet her during her off hours. They got along very well and my girlfriend already told me that she plans to continue the arrangement when I move out next month. I definitely plan to set up a similar plan for my new house and it will definitely be with Green Thumb (they already agreed to travel the extra distance at no charge!) Thank you guys! I don't often leave reviews but you have really been wonderful so I had to make an exception this time!
Description of Work: Cleaned and organized kitchen, living room, bedroom and bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75
Sarah G.
08/2013
2.0
house cleaning
+ -1 more
The phone call to set-up the appointment was so un-professional. Linda seemed annoyed when I mentioned that I had the groupon. There were loud noises in the background like someone hitting pots and pans! I had to keep repeating myself to finally get an appointment. She told me it would take at least a week or two to get my cleaning done so I declined.
Description of Work: I had a groupon for cleaning. They weren't going to do half of the things that are listed as a "basic" cleaning on their website. She mentioned that they would not mop or do any windows.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$45
Response from GreenThumb Cleaning & Organizing
(removed member name), Hello and thank you for your feedback. As a small company many of our partners wear multiple hats. On the very day in question we may have been servicing another client or answering the phone after normal business hours. Our clients are important to us so we make every effort to respond to their calls immediately. I apologize for the noise. We've been in partnership with Groupon for almost a year and we love the clients that have been sent our way via our partnership.(We love our Groupon clients!) Last, because we are such a small company we aren't always able to offer immediate service. We typically book 1-1.5 weeks out but do our best to get you in sooner. As a small company we pride ourselves on the level of service we deliver. We would appreciate the opportunity to right our wrong(s) by actually performing the cleaning for you and your family. Please feel free to give us a call at your convenience. Respectfully
Jodi K.
07/2013
1.0
home & garage organization
+ -1 more
4 starters they were 45 minutes late. And not much got done. I hired Linda thinking she was a take charge person who was well organized.. That was the impression I got but that was not what showed up at my house. There were three ladies were supposed to stay for two hours for $45 per hour.. That should then be 6 hours of work with 3 ladies. One lady ended up leaving early and Linda did not even discuss that with me, they were very slow and the folding and the folding was not even professional. I had scattered clothes in unorganized piles all over my room.. They quickly me and my daughters room and folded some more laundry.. Almost no packing got done Linda got a few things in my kitchen packed and that was it! There was about 7 loads of laundry and I could have folded all of them myself within about 45 minutes.. I felt like Linda was going very very slow. I have had a lot of help in the past and I have never had someone move so slow, and give me a false impression on professionalism
Description of Work: packing and folding Landry
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$90
Response from GreenThumb Cleaning & Organizing
[member name removed], Hello and thank you for your review. I am sorry that the service did not meet your expectations. How can we make things right?
MICHAELE V.
06/2013
4.0
home & garage organization
+ -1 more
She was a nice young lady that came in and she cooped out before the four hours was up and came inside to help me with some things inside, so my garage did not get quite as organized as it could have been. But, frankly, it was hot as h*** in that garage and that's pretty hard work to ask somebody to do lugging a lot of stuff for four hours in a garage. They were already talking to me about things that they would do when they come back, so they definitely didn't plan on finishing the job in the four hours. I think she was trying to get me prepared for the notion of her coming back, because she was telling me about things she would do this time and then other things she would do when she comes back.
Description of Work: I purchased a big deal from GreenThumb Cleaning & Organizing for home and garage organization.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$99
Ted F.
05/2013
3.0
house cleaning
+ -1 more
So-so. Had to ask them to go over several things more than one time, but once they were done it was good.
Description of Work: General cleaning of a few rooms in the main living area of our house.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$80
Lora L.
04/2013
5.0
home & garage organization
+ -1 more
Everything went really well. The hardest part was getting rid of a whole row of cookbooks in my pantry, but Lindsay was gentle & kind. We didn't finish the whole kitchen, but she gave me a list of shelf organizers to buy to help me stay organized & I've begun to finish the rest myself.
Description of Work: I bought a groupon for $70 for 4 hours of organizing my kitchen.Lindsay, the organizer, worked with me in the kitchen emptying cabinets & helping me reorganize & get rid of stuff. We recycled, threw out, or donated items. We organized 10 cabinets & the pantry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Andrea L.
04/2013
5.0
home & garage organization, house cleaning
+ 0 more
Magnificent! I am disabled and my also disabled daughter and I recently moved to NC from VA. The 2nd day in my new house, the water heater pressure reducer valve went bad and during the night, caused the washing machine hose to burst, flooding my entire new home!! Thank goodness I had wonderful homeowner insurance who got things rolling on the issue within 15 minutes of my hysterical phone call. My daughter and I spent the entire next month in a hotel.......where laundry was piling up daily. By the time we were able to get back into the house, we not only had unpacking to do for all our vital and important items, but also the huge amount of laundry that had accumulated during our hotel stay as well as some laundry that came with us on the move. Being disabled, with limited mobility and income, I was overwhelmed and knew that even tho i could keep up with normal daily laundry, getting caught up to that point was hopeless. I felt frustrated, depressed and hopeless. Then i found GreenThumb Cleaning and Organizing, who stated they also did laundry! I was ecstatic and called right away. I spoke to Linda, who was SO wonderful and compassionate and ready to help me right away! She came and picked up these massive bags of laundry....impeccably washed, dried and folded them...then called and delivered them to my door in the exact promised time frame. I am so happy to have found Linda and her staff at GreenThumb! Now that I know all they do, I intend to hire them for routine cleaning as well as helping me to get unpacked and organized! I came away from this experience feeling that I had my life back as well as finding a caring friend in the process! Thank you Linda and GreenThumb! See you soon!! :)
Description of Work: Mega laundry.....as in 4 large black trash bags filled to the top! EEK!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
Heather C.
04/2013
1.0
house cleaning
+ -1 more
If you are looking for quality and professionalism this is NOT the company you want. Linda(owner) worked for me for about 3 months, got her off Groupon( another mistake). While the price was right the service was not. They would never show up at the scheduled time would call to reschedule at the last minute or just would not show up at all with no phone call. There would be different people with her almost everytime so you never got to know the people in your house. The quality was mediocre at best, I would have to go over areas that they missed after they left. Save your money and go somewhere else.
Description of Work: They would come every two weeks to clean the bathrooms and the floors only.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$65
Response from GreenThumb Cleaning & Organizing
We met Mrs [member name removed] in November 2012 at her rather large home in (4000SQFT) in Waxhaw, NC via Groupon. She purchased a deal that entitled her to (5) 3 hour cleaning sessions for $179. Upon our arrival we were greeted by multiply fury friends. As we entered the home for the first time, I introduced myself, and the cleaning technician. After a consultation we began cleaning. As the time to depart neared, I informed Mrs [member name removed] that we were going to wrap up our session. She stated that we had not been there the full 3 hours. I then informed her that if we arrive with 2 Technicians, we would only be there 1.5 hours as each technician represents 1 hour. She stated that she felt the ad was misleading and so, without haste I agreed to stay longer to the tune of 2.45 hours and did so for the remainder of her visits. Mrs [member name removed] appeared very happy, and she tipped us. We received 2 more tips after that session. After the 5 sessions were used, Mrs [member name removed] stated that she wanted to continue service. We offered her a rate of $65. Included in this rate were, 5 bathrooms, (The master is the size of an efficiency apartment) the other bathrooms were very well used, vacuuming an mopping of the entire home, and cleaning her kitchen. As a courtesy, we removed the trash from every room and replaced the linings. The sessions were typically long (2 hours with 3-4 Technicians) because we found ourselves sweeping/mopping multiply times after one of her 3 fury friends walked across the wet floor. After each session, I encouraged Mrs [member name removed] to check the house to ensure that it was to her satisfaction. She complained once that there was still hair on the floor. Although I had just witnessed her rather large shedding dog walk across the floor I apologized and vacuumed. We continued to service Mrs [member name removed]s' home until March. In a rare occurrence, I was forced to cancel the appointment. She called a week later and demanding an immediate appointment but because of the looming holiday I was unable to accommodate her. She then left a message Monday April 8, 2013. The message stated that she had not heard from me, she felt like that was unprofessional and wanted to know if we were still interested in cleaning her home. I called her back immediately and with sincerity apologized for failing to return her call or reschedule her appointment. I then stated that we wouldn't be able to clean her home immediately and for that reason she should hire another company. She angrily slammed the phone in my ear. It wasn't until I reviewed our ratings on Yelp and Angies List that I discovered just how ANGRY she was. It's unfortunate to see our name and reputation be tarnished unjustly. As a small business owner, it pains my heart to fall prey to vindictiveness and abuse of the social media platform.
Elizabeth N.
01/2013
5.0
house cleaning
+ -1 more
Well
Description of Work: Linda followed up with me on my previous concerns which I appreciated. They do provide all supplies and equipment except a vacuum. We discussed the hardwood floors and they do use Murphys oil soap but will use Bruce cleaners if requested by homeowner. Very professional follow up on my Angies list comments.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home and Garage Organization,
House Cleaning,
Window Cleaning,
Moving Companies
FAQ
GreenThumb Cleaning & Organizing is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
GreenThumb Cleaning & Organizing accepts the following forms of payment: Check,MasterCard,PayPal,Visa
No, GreenThumb Cleaning & Organizing does not offer a senior discount.
No, GreenThumb Cleaning & Organizing does not offer emergency services.
No, GreenThumb Cleaning & Organizing does not offer warranties.
GreenThumb Cleaning & Organizing offers the following services: One Time Deep Cleaning Apartment Cleaning House Cleaning BiWeekly Cleaning Window Cleaning Move-In/Move-Out Cleaning Home and Office Organization Foreclosure Cleaning Post Construction Cleaning Commercial Cleaning Packing/Unpacking Service Residential Cleaning Pre/Post Party Cleaning