Excel Cleaning Service

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

We are a detailed driven cleaning service that strives to satisfy our customers! We have been servicing the area since February 2007. We have an A rating with the BBB. We currently have 6 employees and continuing to grow. With our service we have a satisfaction gauratee clause that we will always stick to!

Business highlights

19 years of trusted experience
Black Owned & Operated
Minority Owned & Operated
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

General House hold cleaning, windows, Move In & Out, laundry & ironing service, carpet cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5477 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
15%
3
5%
2
4%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 126-150 of 477 reviews

mark G.
01/2015
5.0
house cleaning
  + -1 more
the service was excellent, professional, efficient and friendly
Description of Work: 4 hrs of deep cleaning by an excellent husband and wife team

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert L.
01/2015
5.0
house cleaning
  + -1 more
Kent and Katerina were great! They arrived on time, were friendly, and did a fabulous job. I just had a baby and I haven't had the time or energy to clean my house like I should. They spent a lot of time on our bathrooms as I requested. I am very happy with the job they did and I would hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Amanda V.
01/2015
5.0
house cleaning
  + -1 more
The crew was punctual and started working immediately. The owner was responsive to my needs. I would hire again.
Description of Work: Cleaned baseboards, floors, walls, cabinets, dusted, swept.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Rose T.
12/2014
5.0
house cleaning
  + -1 more
They did a fantastic job. They even dusted the items on top of my kitchen cabinets. They were punctual, pleasant and thorough. I would hire them again, and have recommended them to friends.
Description of Work: Cleaning all rooms in house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Danny S.
12/2014
5.0
house cleaning
  + -1 more
Ken and Katrina did a great job bringing the house back to normal after our renovation.
Description of Work: Deep clean 1st floor of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Michelle M.
12/2014
4.0
house cleaning
  + -1 more
Great job! Solid cleaning, especially in the bathrooms.
Description of Work: Cleaned the majority of my dirty house! Minus just a few rooms that had too much stuff in it and also because they ran out of time.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Sharon L.
12/2014
5.0
house cleaning
  + -1 more
They came in during the time when my father passed away and got everything in order at the last min. I am very very pleased A+++ work.
Description of Work: 4 hours of house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Grace S.
12/2014
2.0
house cleaning
  + -1 more
I purchased the deal. I gave them 3 dates, two have passed. They emailed me 11 days ago saying that they would contact me to schedule. I have not heard from them. I am getting a refund.
Description of Work: $149 for 8 Hours of Deep Housecleaning

Rating CategoryRating out of 5
professionalism
2.0

$149

Xiong L.
12/2014
1.0
house cleaning
  + -1 more
They were hard to get a hold of. They didn't contact me and when I had to reach out to them there was not response. I have requested arefund.
Description of Work: I bought a Big Deal for $149 for 8 Hours of Deep Housecleaning.
Rating CategoryRating out of 5
$149

LEON G.
12/2014
3.0
house cleaning
  + -1 more
They just aren't very responsive in terms of scheduling and re-scheduling and I am tired of trying to track them down.
Description of Work: I purchased a big deal for 8 hours of deep housecleaning.
Rating CategoryRating out of 5
$149

Tessa R.
12/2014
5.0
house cleaning
  + -1 more
I do the daily maintenance of my house cleaning (approximately 3400 sqft), but it is nice to have someone in every few months to do the deep cleaning like blinds and base boards. My house was a little larger than the deal specified but they worked with me to focus on the areas that were most important to ensure those tasks were completed in the time purchased. I would definitely use them in the future.
Description of Work: Full deep cleaning of house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Rich D.
12/2014
5.0
house cleaning
  + -1 more
Awesome, its my second timing using them and I will again!
Description of Work: Whole house cleaning, great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Lee R.
12/2014
3.0
house cleaning
  + -1 more
Contacted the vendor to see if they were available before Christmas, then when I called to schedule, they said they were booked.
Description of Work: .
Rating CategoryRating out of 5
$149

Sonya W.
12/2014
5.0
house cleaning
  + -1 more
It went very well. They arrived on time. Started working immediately and didn't take any breaks or shortcuts. There were 2 ladies; Christina and Porsha then the owner Candice joined them a few hours later and they all did a great job. Very impressed as this was our first time using a cleaning service and I'm very picky about cleaning. I like things done a certain way. It was good to hear that the owner said my house was really not bad as I had been doing a great job since it was so big (almost 3200 Sq ft). We will definitely be using their services again probably every quarter. Kudos to Candice for sticking to her vision for 8 years as a young business owner! ??
Description of Work: Deep house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Andrea C.
12/2014
5.0
house cleaning
  + -1 more
They clean the areas I request or will do a regular cleaning. They are flexible and work with my schedule. I can choose the time of day and the frequency. I have been pleased overall.
Description of Work: I tried the service by purchasing a discount coupon. She quoted a fair rate to be an ongoing cleaner and it's been 5 months. I'm using the service on an as needed basis, they are very flexible.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$120

Susan C.
12/2014
5.0
house cleaning
  + -1 more
Great job! They asked me if there was anything particular I wanted them to focus on which I appreciated. The square footage of my house was larger than what I typically included in 8 hours of cleaning but they said they would try to clean entire house and they did! I appreciated the details - even dusting the trophies on my son's book case - very happy with them!
Description of Work: Provided 8 hours of cleaning (special price)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Theresa K.
12/2014
5.0
house cleaning
  + -1 more
They were very nice. They were just booked until after Christmas.
Description of Work: I purchased a deal with this company for a cleaning service.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

beth S.
12/2014
5.0
house cleaning
  + -1 more
Candice came with two other people to clean the house. She was really nice about bringing and extra person for a shorter time because I had to leave that day. Candice is really good about communication and trying to meet any needs. They had an allotted amount of time as per the Angie's List deal, and Candice went over what I preferred to have done in order of importance. We have allergies in the house, so my focus was on carpets and floors. She also was happy to use special cleaners that I have that my daughter won't react to. They went right to work and cleaned non-stop until the time was up. The ladies were very nice and careful about everything, and it was just an overall easy experience.
Description of Work: Cleaned the upstairs and downstairs of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Cathy C.
12/2014
5.0
house cleaning
  + -1 more
Arrived on time, very professional and the best cleaners ever!
Description of Work: cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ellen C.
12/2014
5.0
house cleaning
  + -1 more
Candice worked with me, to set up my appointment, within the time I needed. A large burden was taken off of my shoulders. We had been moving. There were stacks of boxes, etc, which where everywere except the very main living area.. There were some things I felt could have been done better, if the house had been in better shape. Considering the circumstances, the ladies did the best they were able to do. The two ladies were very pleasant and professional.
Description of Work: Deep Housecleaning. 2 persons 4 hours each.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Fred S.
12/2014
5.0
house cleaning
  + -1 more
Professional staff and did an excellent job. We will use them again.
Description of Work: Deep Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gayle C.
11/2014
5.0
house cleaning
  + -1 more
It was great, I've since hired them.
Description of Work: I bought a Big Deal for eight hours of deep housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Jeff S.
11/2014
5.0
house cleaning
  + -1 more
Everyone was very professional and courteous. I felt very comfortable with them in my home and they were conscience of being detailed and professional. They did a good job with the overall cleaning, however there were a few things that they missed regarding dusting and some items in the kitchen. This was most likely my fault as I wanted them to focus on the floors and all the baseboard and molding in the house. I would use them again, but give a little better instruction in the future. Overall though, they were good and pleasant to have in the house.
Description of Work: cleaned the house, focusing mainly on the floors

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lori S.
11/2014
5.0
house cleaning
  + -1 more
They arrived on time and were very professional. They did a great, thorough job and were very quick too!
Description of Work: They worked on the areas I asked them to and did a great job!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kelly H.
11/2014
1.0
house cleaning
  + -1 more
My husband and I just bought our first home on Friday. We had an appointment with this company set for 10 hours of cleaning starting around 8/8:30 this morning. We had added an additional 2 hours to the original deal. I received a call at 8:24 to let me know that the cleaners would be running late, as I was farther away than they thought. No one arrived until 12 PM. The two cleaners walked through the house and said they could not do the service, as this is not what they do, and left. Essentially, they told me that I should reschedule for when the house was cleaner, after renovations. Not in those exact words, but that was the premise of their argument. I realize it is dirty; that is why we hired help. We planned to have some basic cleaning done now, whatever could be accomplished by 2 people in 5 hours, and then again after we made our updates before we moved in. I took off work to be here for this service and a few others today. This particular one was definitely not worth my time. I would not recommend this company.
Description of Work: I purchased a Big Deal four eight hours of deep housecleaning for $149 and added an additional 2 hours at $25 each.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0

$200

Response from Excel Cleaning Service
[member name removed], We were more than willing to service your home. However you home was an empty home that needed more than just a basic cleaning or deep cleaning. With the deal you purchased it clearly states not for move in/outs. Whenever we have customers that want to use the special towards a empty or something not specified in the fine print they will call in advance. As we do not use the same equipment for a deep clean as we do for new constructions and move I tried contacting you prior to your appointment to confirm your address via Angie's Messaging Center. As I did not have a contact number for you in your customer profile. Also because we do not travel to the your area. We had a completely different zip code when the appointment was initially made. Which would have been within proximity of the area we service. I did not receive a response from you until 8:20 am in which I call you immediately as you included your telephone number in that message. You verified that was indeed the correct address. I told you that I would call the cleaning crew so they could be in route to your home. So Instead of canceling this appointment because it was outside of our servicing area. I still had them go out to your home because I did not want to cancel you service. As I explained to you before I do understand your frustration. When you purchase a deal like this communication is key. To insure that all parties are on the same page. We have cleaned extremely dirty places but we were prepared that's the difference. Preparation is detrimental in insuring the service is being doing properly.

Contact information

6624 Hawksnest Dr, Charlotte, NC 28269

http://xcelcleaningservice.com/

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Carpet Cleaning,
Home and Garage Organization

FAQ

Excel Cleaning Service is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:00 PM

Tuesday: 8:30 AM - 4:00 PM

Wednesday: 8:30 AM - 4:00 PM

Thursday: 8:30 AM - 4:00 PM

Friday: 8:30 AM - 4:00 PM

Saturday: Closed

Excel Cleaning Service accepts the following forms of payment: Check,Financing Available,MasterCard,PayPal,Visa
Yes, Excel Cleaning Service offers free project estimates.
No, Excel Cleaning Service does not offer eco-friendly accreditations.
No, Excel Cleaning Service does not offer a senior discount.
Yes, Excel Cleaning Service offers emergency services.
Yes, Excel Cleaning Service offers warranties.
Excel Cleaning Service offers the following services: General House hold cleaning, windows, Move In & Out, laundry & ironing service, carpet cleaning

Contact information

6624 Hawksnest Dr, Charlotte, NC 28269

http://xcelcleaningservice.com/

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed