Excel Cleaning Service

House Cleaning, Floor Cleaning and Waxing, Window Cleaning,

About us

We are a detailed driven cleaning service that strives to satisfy our customers! We have been servicing the area since February 2007. We have an A rating with the BBB. We currently have 6 employees and continuing to grow. With our service we have a satisfaction gauratee clause that we will always stick to!

Business highlights

19 years of trusted experience
Black Owned & Operated
Minority Owned & Operated
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered

Services we offer

General House hold cleaning, windows, Move In & Out, laundry & ironing service, carpet cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.5477 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
15%
3
5%
2
4%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.7

Filter reviews by category

Showing 1-25 of 477 reviews

Mark K.
12/2024
5.0
house cleaning
  + -1 more
Very thorough cleaning and most important they showed up at the time when they were scheduled. Friendly cleaners and flexible. I would highly recommend.
Description of Work: Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeff S.
12/2024
5.0
house cleaning
  + -1 more
Candace and her team are great. I have them come clean every month for me for the past 6 years. There is never a worry and I trust everything is done well. I love when I come back in and the house has a faint smell of Clorox. I live it. Thanks Excel!!
Description of Work: Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Allison A.
08/2018
5.0
house cleaning, window cleaning
  + 0 more
Candice and her crew are excellent!
Description of Work: House cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Denise N.
08/2018
5.0
house cleaning
  + -1 more
Very well! I love my house after the crew leaves! I have been with Candace for 2 years now and must say, I trust her and her crew to be in my home. Having had poor experiences with 2 other services in the area, it was important that they not only provide quality work, but that they have integrity as well. I will also say, I worked for my Aunt's cleaning business in High School, and again when I got out of the military while attending college - I am picky. I look at base boards, light switches, TP holders,, you get the picture. Admittedly, I am not the easiest person to please, but Candace and her crew take care of everything.
Description of Work: Home cleaning services

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Excel Cleaning Service
Thanks [Member Name Removed]!!

Julie W.
04/2017
5.0
house cleaning, floor cleaning
  + 0 more
They arrived promptly and set to work with great attitudes. Improvements were noticeable within an hour! When they were done, my entire home was sparkling clean and smelled amazing. It would have been an impossible task for me to handle alone. Would have used up an entire weekend of my time.
Description of Work: Needed a deep cleaning of baseboards and fans and bathrooms. Also had two rooms with smoke from a house fire (no damage) as well as fire extinguisher dust. Walls and floors and all surfaces were covered in dust

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Barbara W.
03/2017
5.0
house cleaning
  + -1 more
Wonderful! They were detailed cleaning everything top to bottom.
Description of Work: New construction

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Cal L.
03/2017
4.0
house cleaning, window cleaning, floor cleaning
  + 1 more
Except for a personnel issue that Candace remedied ,it was a good job. The problem was that because of that issue it took much longer than it should have to finish.
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro

maureen C.
02/2017
1.0
house cleaning
  + -1 more
Money was paid and we never heard from anyone until now I did email to Angies List about lack of contact. I expect a 199.00 refund to my card.
Description of Work: deep house cleanng for n Deep house cleaning for $199.00

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Julie Z.
01/2017
1.0
house cleaning
  + -1 more
I attempted for weeks to contact this company, both via phone (voice mail was full) and Angie's List messaging. I had purchased a house cleaning a month before I wanted to get it done for New Years. I was not only unable to get in touch with this company, they never even attempted to contact me weeks later for scheduling. I finally got a refund from Angie's List for this. This is not the type of vendor that should be doing business as approved by Angie's List, these companies are supposed to be vetted and somewhat responsive, which this company was not. BEWARE.
Description of Work: General house cleaning for the holidays 2016

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

russell S.
12/2016
5.0
house cleaning
  + -1 more
The two person team did a good job cleaning two houses; one we moved out of and one we moved into. The team took directions of what needed to be done and did a thorough job. The owner stopped by to check on the crew and confirm they were doing the job correctly.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

JIM L.
12/2016
1.0
house cleaning
  + -1 more
I purchased this coupon on December the 4th and put in 3 potential dates. After not being contacted by the service I reached out to them on Dec 12th(Monday) with no response. I emailed again on Dec 15th(Thurs) at 9am and was asked to provide a phone number which I supplied immediately. I received no more contact for 2 days (Thurs or Fri). I sent another email Monday with no response. This company has good reviews which is why I purchased the coupon, but if you aren't able to provide the service for which you offered a coupon, then don't offer the coupon. Very disappointing that I had to scramble to find another cleaner to come in before Christmas.
Description of Work: I purchased a deep house cleaning coupon for $199.

Rating CategoryRating out of 5
responsiveness
1.0

$199

John K.
12/2016
3.0
house cleaning
  + -1 more
Arrived 2 hours late and I had to call to confirm arrival time.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


Amy H.
12/2016
5.0
house cleaning
  + -1 more
A little bit late, maybe 20-30 minutes, but besides that did a wonderful job
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

Constance M.
11/2016
4.0
house cleaning
  + -1 more
Went well overall. Would have like a little more attention paid to the bathrooms but I was happy in the end.
Description of Work: Deep cleaning of house including blinds and ceiling fans.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

MABEL C.
11/2016
5.0
house cleaning
  + -1 more
I have used Excel Cleaning Service several times, and have always found them friendly, professional, trustworthy and punctual. CANDICE CREDLE, the owner, has always worked around my schedule, and was sensitive to my needs. If there was an employee absence due to illness, she jumped right in and worked with her crew to get my cleaning done. Because her company is so popular, her voicemail fills up quickly, so I recommend sending text messages or email if you need to contact her. I wish Angie's list would return this company, as an active vendor, on the website; because I'm sure other members would be happy to post a positive review of this company.
Description of Work: Deep housecleaning, of selected areas of my home. I was never pressured into adding more areas than I needed cleaned at a given visit. I responded to ANGIE'S LIST BIG DEAL offers, but was always treated as a valued first time customer, and they never skimped on services I needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Monica B.
11/2016
5.0
house cleaning
  + -1 more
Wonderful. Candace and her team came over to do the initial cleaning and they did such a great job, I have them coming every 2 weeks. Great team, highly recommend.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl B.
11/2016
5.0
house cleaning
  + -1 more
Great!! They were very professional and did a nice job of cleaning.
Description of Work: Deep clean of whole house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jacquelyn R.
10/2016
5.0
house cleaning
  + -1 more
They did a good job. We called them a week or two later. They were out pretty quickly after that. It was all good. There were a couple of baseboards that weren't quite clean. It was a pretty big house so I can understand that. They were efficient and quick, so that was nice. They could have been a little more thorough with the small details like the baseboards, but other than that they did a good job.
Description of Work: I purchased a big deal for Excel Cleaning Service.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Candice S.
10/2016
5.0
house cleaning
  + -1 more
Great very organized did not use a lot of chemicals so the house was spotless when they finished.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Shelly K.
10/2016
5.0
It went well. There was only one person and she did a great job but I feel like it would have been better if there had been more than one person. The deal I paid for said that there would be more than one person. I think more time could have been spent on each room if there had been more than one person. I was happy with the results. I have wood floors and I don't think any small furniture was moved and cleaned underneath. The floors are my least favorite to clean and I was looking forward to them being cleaned really well. I don't think it was the fault of the girl cleaning it was that she was alone and I had 2400 square feet to be deep cleaned. Overall I was very pleased.
Description of Work: Deep house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0

Yes, I recommend this pro

John K.
10/2016
5.0
house cleaning
  + -1 more
They did a very good job. Pleased with the work.
Description of Work: Deep clean of house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Pat A.
10/2016
5.0
house cleaning
  + -1 more
very well. 2 girls came at 8:00 - & left at 10:30... I had a very small space to clean (2 baths, 1 bedroom, living, dining, kitchen. They did a really good job.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Susan N.
10/2016
2.0
house cleaning
  + -1 more
Only one person showed up to clean. She didn't even wipe the window sills or other areas. It definitely was not was promised.
Description of Work: General cleaning.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$199

Carol R.
10/2016
5.0
house cleaning
  + -1 more
Great, got to work and finish ahead of time. Home looked and smelled great.
Description of Work: Whole house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Peggy C.
09/2016
5.0
house cleaning
  + -1 more
They did an excellent job. They were late but I gave high marks because they called to let me know they had a flat tire. A courtesy that was much appreciated.
Description of Work: Deep house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$149

Contact information

6624 Hawksnest Dr, Charlotte, NC 28269

http://xcelcleaningservice.com/

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Carpet Cleaning,
Home and Garage Organization

FAQ

Excel Cleaning Service is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:00 PM

Tuesday: 8:30 AM - 4:00 PM

Wednesday: 8:30 AM - 4:00 PM

Thursday: 8:30 AM - 4:00 PM

Friday: 8:30 AM - 4:00 PM

Saturday: Closed

Excel Cleaning Service accepts the following forms of payment: Check,Financing Available,MasterCard,PayPal,Visa
Yes, Excel Cleaning Service offers free project estimates.
No, Excel Cleaning Service does not offer eco-friendly accreditations.
No, Excel Cleaning Service does not offer a senior discount.
Yes, Excel Cleaning Service offers emergency services.
Yes, Excel Cleaning Service offers warranties.
Excel Cleaning Service offers the following services: General House hold cleaning, windows, Move In & Out, laundry & ironing service, carpet cleaning

Contact information

6624 Hawksnest Dr, Charlotte, NC 28269

http://xcelcleaningservice.com/

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed