E. R. Plumbing Services

THE TECHNICIAN WHO REMOVED & INSTALLED THE WATER HEATERS WAS VERY PUNCTUAL, POLITE & HELPFUL. ALTHOUGH THE INITIAL PROBLEM WAS ADDRESSED, WE WERE WITHOUT OUR ORIGINAL WATER PRESSURE. UPON INVESTIGATION, THE PROBLEM WAS THOUGHT TO BE AN ISSUE WITH OUR WELL. HOWEVER, THAT TURNED OUT TO BE FALSE. THE PROBLEM WAS WITH THE ORIGINAL INSTALLATION OF THE NEW WATER HEATER. THE OWNER QUICKLY ADDRESSED THE PROBLEM PERSONALLY & ALSO AGREED TO PICK UP THE TAB FOR THE WORK DONE BY THE WELL FOLKS. BASED UPON THE SPEED & EFFECTIVENESS THAT THE OWNER DEMONSTRATED IN FIXING THE PROBLEMS PUTS THEM HIGH ON OUR LIST. WE'LL USE THEM AGAIN FOR ANY FUTURE PLUMBING NEEDS.

THEY CAME AND COULDN'T FIX IT, BECAUSE THE FAUCET IS TOO OLD (1972). HE SAID IT CAN'T BE FIXED, IT HAS TO BE REPLACED. HE WAS GOING TO CHARGE ME $175 FOR EACH BATHROOM. WE HAVE 3 BATHROOMS. I TOLD HIM WE WOULD THINK IT OVER.

SOMEONE NAMED KIM, IN THE OFFICE, WAS HELPFUL, AND SO WAS TERRI, THE PLUMBER.

FABULOUS EXPERIENCE! WE HAVE NOT NEEDED A PLUMBER IN YEARS, SO WHEN THE HOT WATER FAUCET IN THE TUB WOULD NOT TURN OFF THIS MORNING, WE QUICKLY PULLED UP ANGIE'S LIST AND BEGAN CALLING. THE FIRST 4 COMPANIES COULD NOT COME FOR 5 OR 6 HOURS. BILL ANSWERED THE PHONE AT PARKER PLUMBING AND PROMISED SOMEONE WOULD BE HERE WITHIN AN HOUR. MATT ARRIVED, DIAGNOSED AND FIXED THE PROBLEM (AND LEFT NO MESS!), AND WAS GONE IN HALF AN HOUR. I STILL MADE IT TO WORK ON TIME! PARKER IS DEFINITELY AT THE TOP OF MY SERVICE LIST!

ON THE DAY THEY WERE SCHEDULED TO PERFORM THE WORK, THEY CALLED TO SAY THEY WOULD BE LATE BECAUSE THEY CANNOT RUN A GAS LINE IN THE RAIN AND THEY WANTED TO WAIT UNTIL IT STOPPED. I SAID, THE RUN IS ALL UNDER THE HOUSE, OUT OF THE RAIN. THEY STILL DO NOT RUN IT WHEN IT IS RAINING. THEY SHOWED UP LATER IN THE MORNING AND RAN THE LINE. THEY DID NOT RELIGHT THE FURNACE PILOT LIGHT SO I HAD TO DO IT TO GET HEAT. TECH THOUGHT THE FURNACE HAD ELECTRONIC IGNITION. I CALLED BEFORE LIGHTING IT AND THE TECH DID CALL ME BACK RIGHT AWAY AND APOLOGIZED, HE WALKED ME THROUGH LIGHTING IT AND PROBABLY WOULD HAVE SENT SOMEONE OUT HAD I ASKED. HAD THE INSPECTION THE NEXT DAY AND DID THE FINAL HOOK UP THAT AFTERNOON. THEY CLEANED UP AND DID A NICE JOB. EVERYTHING IS WORKING WELL.

I DON'T THINK I WOULD USE THEM AGAIN

IT TOOK THEM A WHILE TO FIND THE TOILET BECAUSE OF THE LIMITED SPACE, BUT THEY KEPT LOOKING UNTIL THEY FOUND ONE. I FELT LIKE THERE PRICE WAS A LITTLE HIGH, BUT THE QUALITY WAS HIGH AS WELL.

THEY WERE AT MY HOUSE WITHIN 1 HOUR, GOT THE NEW ONE IN, AND CLEANED UP WELL. THE NEXT MORNING THERE WAS NO HOT WATER AND THEY WERE HERE WITHIN 30 MINUTES. I HAD NOTICED THAT THE DOOR TO THE UTILITY ROOM HAD BEEN HUNG UPSIDE DOWN AND THE SECOND PERSON REHUNG THAT ALSO. BOTH SERVICE TECHNICIANS WERE POLITE AND ANSWERED ALL QUESTIONS I HAD FOR THEM. I WAS VERY PLEASED AND WOULD USE THEM AGAIN FOR ANY PLUMBING PROBLEM.

THIS WAS AN EMERGENCY FOR US. THE TOILET HAD OVERFLOWED WHILE I WAS OUT AND BY THE TIME I CAME HOME THERE WAS QUITE A DISGUSTING FLOOD. PARKER SENT SOMEONE WITHIN THE HOUR. AFTER THE TECH. DETERMINED THAT THE BOWL HAD TO BE REPLACED, HE CALLED FOR SOMEONE TO DELIVER THE NEW TOILET WHILE HE REMOVED THE OLD ONE. WITHIN TWO HOURS THE WORK WAS DONE AND LIFE WAS BACK TO NORMAL. THE PRICE SEEMED A LITTLE STEEP AFTER I DID SOME RESEARCH ABOUT THE ACTUAL PRICE OF THE TOILET, BUT THEIR EFFICIENCY MORE THAN MADE UP FOR ANY MARK-UP.

PARKER PLUMBING WAS NOT THE CHEAPEST ESTIMATE WE GOT, BUT THEY WERE THE ONES WE FELT MOST COMFORTABLE WITH. TERRY CAME IN AND TOLD US EXACTLY WHAT TO DO TO GET THIS DONE. HE WAS ABLE TO TELL US WHAT WE SHOULD DO FIRST AND WAS VERY CLEAR WITH WHAT HE WOULD NEED TO DO. I WOULD DEFINITELY CALL THEM AGAIN WITH ANY PLUMBING NEEDS WE MAY HAVE.

DAVID PARKER CAME OUT WITH HIS CAMERA AND LOCATOR TO RUN DOWN THE LINE AN LOCATE OUR TROUBLE SPOT. HE WAS DEAD-ON ACCURATE. WE DID THE PLUMBING REPAIR OURSELVES, BUT HE GAVE US GREAT TIPS FOR DOING THE WORK. OUR USUAL PLUMBER WANTED TO DIG RANDOM HOLES IN THE YARD TILL HE FOUND THE BURIED CLEAN-OUT. DAVID ON THE OTHER HAND, TOOK ALL OF AN HOUR TO PINPOINT THE LOCATION AND DEPTH. HE AND BUSTER WERE VERY HELPFUL IN ANSWERING ALL OF MY MANY QUESTIONS. THANKS TO THEM OUR YARD IS CLEAN AND DRY! THEY WERE PROMPT, COURTEOUS, MORE THAN WILLING TO ANSWER MY QUESTIONS, GAVE A GUARANTEE FOR THEIR WORK THAT IF THE LOCATION DIAGNOSIS WAS INACCURATE, THE SERVICE WOULD BE AT NO CHARGE. ONLY DRAWBACK WAS PRICE.. THIS SPECIFIC LOCATING SERVICE WAS THE BEST-PRICED FOR ITS KIND IN TOWN, BUT THE QUOTE FOR THE REPAIR WE DID OURSELVES FOR UNDER $100 WAS $1000+ FROM PARKER PLUMBING, AND OUR REGULAR PLUMBER QUOTED $300 FOR THE PLUMBING REPAIR ITSELF.

THEY WANTED TO CHARGE ME $200 FOR THE REPAIRS, $49.95 FOR THE SERVICE CALL AND $150 TO REPLACE THE PARTS. THAT IS CRAZY. THEN THEY TRIED TO DISCOUNT THE PRICE AS LONG AS THEY WERE HERE.

MR. PARKER WAS ON TIME, VERY PLEASANT, VERY PROFESSIONAL. IT TOOK A SHORT TIME FOR HIM TO DIAGNOSE A MANUFACTURER'S DEFECT ON OUR GAS LOG FIREPLACE WHICH WAS INSTALLED BY ANOTHER COMPANY TWO YEARS AGO. HE SPENT A GOOD BIT OF HIS TIME ON THE PHONE FINDING REPLACEMENT PARTS FOR US. THIS IS A SUPER COMPANY AND SUPER PERSON !!! I HIGHLY RECOMMEND.

THE COMPANY CHARGED $49 FOR SERVICE AND $99 FOR REPLACEMENT OF THE SPIGOT. I DIDN'T HAVE ANYONE ELSE QUOTE, SO I DON'T KNOW HOW GOOD THE PRICE IS. THEY WERE RIGHT ON TIME AND DID THE WORK QUICKLY.

DAVE CAME ON TIME, HE WAS VERY PROFESSIONAL AND KNOWS HOW TO TROUBLESHOOT. I AM VERY SATISFIED WITH HIS WORK. I WOULD RECOMMEND THIS COMPANY TO EVERYONE.

BEST PLUMBING EXPERIENCE I HAVE EVER HAD. OUTSTANDING CUSTOMER CARE, POLITE, NON-SMOKING, EFFICIENT, AND TOP-NOTCH. TURNED JOB AROUND VERY QUICKLY, EVEN WITH HARD TO FIND WATER HEATER THAT OUR HOUSE REQUIRES.

THOUGH IT HAS ONLY BEEN ONE DAY, I WAS VERY IMPRESSED WITH THE PERSONAL NATURE OF THE RECEPTIONIST AT THE OFFICE AND WITH THE EFFICIENCY OF THE WORK DONE. I TRUST THE QUALITY IS AS GOOD AND WILL LAST!

TWO PLUMBERS INSTALLED A NEW DRAIN PIPE FROM MY KITCHEN SINK TO THE MAIN DRAIN PIPE UNDER THE HOUSE. THEY HAD TO CUT THE OLD CAST IRON AND WORK IN A VERY TIGHT CRAWL SPACE. THE WORK WAS DONE JUST GREAT. I THOUGHT THE PRICE WAS A BIT HIGH FOR THE AMOUNT OF TIME THE JOB TOOK (3 HOURS), BUT I WILL USE THEM AGAIN. THEY GIVE YOU AN UP FRONT PRICE SO THAT THERE ARE NO SURPRISES.

THE OWNER, DAVID PARKER, CAME TO DO THE SERVICE WHEN HIS EMPLOYEE WAS DELAYED. HE HAD TO RETURN TWICE (AT NO CHARGE) FOR AN ELUSIVE LEAK WHICH WOULD NOT COOPERATE AND DRIP WHILE HE WAS HERE. HE WAS VERY PLEASANT. A $15 ANGIE'S LIST DISCOUNT WAS GIVEN, EVEN THOUGH THE COUPON WAS EXPIRED.

CALLED SHORTLY AFTER 1PM AND THEY SHOWED UP BY THREE TO COMPLETE THE WORK. PLUMBER WAS PROFESSIONAL AND VERY EASY TO TALK AND WORK WITH.

THEY WERE VERY PROFESSIONAL ON THE PHONE AND ALSO ON THE JOB. GAVE A PRICE ON THE SPOT AND SHOWED UP TO DO THE JOB ON TIME. I WOULD DEFINITELY USE THEM AGAIN!

THE REPRESENTATIVE WALKED IN AND IMMEDIATELY OFFERED ME A SERVICE CONTRACT AND QUOTED ME A PRICE FOR IT. THIS WAS BEFORE HE EVEN LOOKED AT MY PROBLEM. HE WAS VERY PROFESSIONAL AND TOOK OFF HIS SHOES TO ENTER MY HOME, WHICH I LIKED. THE PRICE WAS VERY HIGH AND HE SAID I WOULD NEED TO GET MY OWN PARTS FOR THE JOB OR THEY WOULD CHARGE ME 50% MARKUP ON THE PART IF IT WAS UNDER $100.00

THEY CAME AND SNAKED THE LINE TO THE STREET. THE PLUMBER SAID THAT WE HAD ROOTS IN OUR LINE, BUT HE CLEANED OUT A GOOD BIT AND HE PUT IN A ROOT RETARDANT,($49.00). THE NEXT NIGHT THE LINE BACKED UP AGAIN, HE CAME OUT AGAIN AND SAID HE COULD FIX IT FOR $900.00, AND THAT WE COULD MAKE PAYMENTS. WE DECLINED AND HAD ANOTHER COMPANY COME OUT AND SNAKE THE LINE AND HAVE BEEN FINE EVER SINCE. THE PLUMBER WAS NICE, BUT HE WAS A TALKER. THE SECOND NIGHT I WASN'T HOME WHEN THEY FIRST ARRIVED, BUT BY THE TIME I GOT HOME THEY HAD MY WIFE FREAKED OUT ABOUT THE PROBLEM. WHEN THEY LEFT FOR GOOD, WE WERE OUT $500 PLUS AND STILL HAD NO USE OF OUR SEWER LINE.

WHEN I CALLED AT NIGHT THEY WERE HERE IN 20 MINUTES. TERRY TENTATIVELY DIAGNOSED A WATER MAIN BREAK. I CHECKED WITH CHARLOTTE'S WATER OFFICIALS WHO SAID THE REPONSIBILITY FOR REPAIR WAS OURS NOT THEIRS. DAVE PARKER, THE OWNER, WAS HERE ON THE JOB THE FIRST THING THE NEXT DAY. HE HAD ARRANGED FOR A PAVEMENT CUTTER AND A HUGE BACK-HOE, AND STARTED WORK PROMPTLY. THE LEAK TURNED OUT TO BE 7' UNDER GROUND SO A HOLE 10'X 10' WAS DUG TO GET AT THE LEAK. DAVE ARRANGED FOR A DUMP TRUCK TO HAUL AWAY MUCK AND TO HAUL IN DIRT TO REFILL THE HOLE AFTER THE REPAIR WAS MADE. HE ALSO ARRANGED FOR AN ASPHALT PAVING COMPANY TO RE-PAVE OUR STREET AFTER THE HOLE WAS FILLED WITH DIRT. HE ALSO HELPED OBTAIN A STREET WASHING SERVICE TO CLEAN UP THE AREA AFTER THE ASPHALT PEOPLE LEFT. I WAS IMPRESSED WITH THE SPEED, THE PROFESSIONALISM, AND THE HELPFUL ATTITUDE OF ALL THE EMPLOYEES. I RECOMMEND THIS COMPANY FOR ANY AND ALL PLUMBING JOBS.

THE TOILETS NOW WORK GREAT!! IT TAKES NO TIME FOR THE TOILETS TO FILL UP, NO MORE RUNNING TOILETS. THE WATER PRESSURE IN THE HOUSE WAS LOW AND WAS A CONCERN. OUR REP FOUND THE PROBLEM WHICH WAS THE MAIN VALVE THAT REGULATES THE PRESSURE. FIRST HE THOUGHT IT WAS BROKEN, BUT IT JUST NEEDED TO BE RAISED TO THE PROPER LEVEL. NOW OUR WATER LEVELS ARE AWESOME!! ALSO REPLACE A NEW KITCHEN FAUCET. GREAT SERVICE. THE BEST THING IS THAT THEY SHOWED UP. IT SEEMS LIKE YOU CAN MAKE A TON OF CALLS TO PLUMBERS AND THEY QUOTE YOU A BALLPARK OF THE PRICE & WHEN THEY WILL SHOW UP FOR THE APPT BUT THEY NEVER SHOW UP. PARKER IS A LITTLE ON THE HIGH SIDE ABOUT 15% MAYBE. YOU FEEL GOOD THAT THE SERVICES ARE DONE RIGHT, YOU GET WHAT YOU PAY FOR THE BOTTOM LINE IS THAT THEY SHOW, EXPLAIN THEMSELVES VERY PROFESSIONAL & GREAT CUSTOMER SERVICE ON THE PHONE. WOULD HIGHLY RECOMMEND PARKER, THEY WILL DO YOU RIGHT.