E. R. Plumbing Services

TERRY WAS THE PLUMBER WHO CAME OUT, HE WAS VERY NICE AND PROFESSIONAL, CAME WHEN HE SAID HE WOULD AND PERFORMED THE WORK IN A TIMELY MANNER. OFFICE STAFF WAS ALSO VERY NICE AND PROFESSIONAL.

QUICK APPOINTMENT, ARRIVED ON TIME, AND WAS VERY POLITE AND PROFESSIONAL.

EXPERIENCE WAS, OVERALL, GOOD - THEY CAME ON THE DAY I CALLED. PRICE SEEMED REALLY HIGH FOR JUST CLEANING OUT THE PIPES UNDER MY SINK - NO USE OF A SNAKE WAS NEEDED, AND THE JOB ONLY TOOK 45 MINUTES. THEY WERE ABOUT A HALF AN HOUR LATE FOR THE APPOINTMENT.

CALLED PARKER AND THEY HAD A MAN HERE IN THIRTY MINUTES. WHEN YOU HAVE A SEWAGE LINE BREAK, ESPECIALLY ONE THAT HAS BROKEN SEVERAL DAYS AGO, PRICE IS NOT THE MOST IMPORTANT ISSUE.

THIS HAPPENED ON A SUNDAY NIGHT. WE WENT TO ANGIES LIST AND EMAILED PARKER PLUMBING. THEY CALLED PROMPTLY AT 7:00 AND WERE IN HERE BY 7:30. DON WAS EXTREMELY PROFESSIONAL AND THOROUGH.

OUR TECHNICIAN TERRY WAS OUTSTANDING! HE HELPED US WITH MULTIPLE QUESTIONS, WAS VERY PATIENT AND VERY INFORMATIVE. I HIGHLY RECOMMEND PARKER PLUMBING AND WILL DEFINITELY US THEM FOR ALL MY GAS AND PLUMBING NEEDS IN THE FUTURE.

THEY WANTED $210 IT SEEMS THEY INCREASE FROM $117 TO & 175 FOR PARTS & LABOR PLUS $59 JUST TO COME. THE PLUMBER WAS POLITE. I WOULD NEVER USE THEM AGAIN OR TELL ANYONE TO USE THEM.

TERRY, THE PLUMBER WHO CAME TO THE HOUSE, WAS PUNCTUAL, PLEASANT AND PROFESSIONAL. HOWEVER, WHEN HE HAD REMOVED THE OLD FAUCET, HE FOUND THAT THE NEW ONE DID NOT FIT INTO THE HOLE IN THE SOLID SURFACE COUNTERTOP. AS IT WAS ONLY ABOUT 1/4 INCH TOO SMALL, I ASKED HIM TO FILE IT OUT, BUT HE SAID HE WASN'T ALLOWED TO DO THAT. SO I HAD TO COMPLETE THE PROJECT MYSELF (IT WAS REALLY EASY), BUT I HAD TO PAY HIM NONETHELESS. I REALLY DID NOT FIND THE COMPANY TO BE CUSTOMER FRIENDLY, AS THEY DIDN'T COMPLETE THE JOB I HIRED THEM FOR. FURTHERMORE, THEIR PRICING WILL KEEP ME FROM USING THEM AGAIN. THEY QUOTED ME THE PRICE FOR THE JOB BEFORE THEY CAME OUT, BUT WHEN TERRY WAS LEAVING, HE WANTED TO SELL ME A MONTHLY SERVICE POLICY THAT WOULD CUT MY CALL COSTS BY 25%. I DON'T LIKE THE APPROACH.

THEY SCHEDULED ME QUICKLY, THEIR MAN CAME ON A SATURDAY, WITH NO APPARENT EXTRA CHARGE, ALL OF THE WORK WAS DONE EXPEDITIOUSLY AND PROFESSIONALLY. I WAS NOT WILD ABOUT THEIR SIMPLIFIED PRICING SCHEME, SINCE THEIR COST ADDED UP TO ABOUT $125/HR. AT THE SAME TIME, THAT'S CHEAP WHEN IT COMES TO LEGAL WORK, AND I GUESS GOOD PLUMBING IS RIGHT UP THERE WITH GOOD LEGAL WORK IN TERMS OF THINGS YOU WOULD VERY MUCH PREFER TO SEE DONE RIGHT.

THESE GUYS ARE QUICK AND EASY TO CONTACT. PRICE WAS A BIT HIGH, BUT THEY'RE RELIABLE AND THE WORK IS GOOD.

JERRY WAS VERY POLITE AND HELPFUL. HOWEVER, THE SERVICE FEE WAS JUST TOO HIGH FOR A 30 MINUTE JOB EVEN WITH THE $15 ANGIE'S LIST COUPON. I WOULD NOT CALL THIS COMPANY AGAIN.

DID WORK QUICKLY AND WELL--BUT HAD TO RETURN TO FINISH (BUT THAT SAVED US FROM PAYING OVERTIME).

VERY GOOD WORK. ENCOUNTERED SEVERAL UNFORESEEN PROBLEMS WITH OUR JOB, BUT COMPLETED WORK WITH NO INCREASE IN COST AND WITH ONLY SMALL DELAY. DURING THIS JOB IT WAS NECESSARY TO DIG UP A LARGE PORTION OF THE FRONT LAWN. DIRT WAS PROMPTLY REPLACED, GRADED, AND COVERED WITH STRAW. SEED WAS PLANTED, BUT ITS TOO HOT TO GROW MUCH DURING THIS SEPTEMBER (2005).

HIGH QUALITY WORK. GOOD RESPONSE TIME. VERY COURTEOUS AND PROFESSIONAL. PRICEY.

BOTH THE TECHNICIAN AND MANAGER WERE VERY PROFESSIONAL. THE TECHNICIAN EXPLAINED THEIR PRICING AND THE POSSIBLE SITUATIONS WE FACED. ONCE THE PROBLEM WAS SOLVED, THE MANAGER EXPLAINED WHY HE HAD TO TAKE THAT APPROACH, AS WELL AS WHAT WE MIGHT FACE IN THE FUTURE, IF THERE IS A RECURRENCE OF THE PROBLEM.

I CALLED AT 7AM ON A MONDAY MORNING AND THEY WERE AT MY HOUSE FIRST THING! THEY WERE THOROUGH IN THEIR TESTING AND ANALYSIS OF THE PROBLEM. THEY ALSO PERFORMED THE WORK EXPEDIENTLY, AND WERE VERY FRIENDLY AND HONEST.

POSITIVE. ON TIME, THOROUGH, BUT EXPENSIVE.

GOOD SERVICE, ON TIME, PROFESSIONAL & KNOWLEDGEABLE, WOULD USE AGAIN.

THE WORKMEN, TERRY & ASSISTANT DANIEL, WERE BOTH VERY COURTEOUS. THEY WORE BOOTIES SO THEY DIDN'T TRACK DIRT INTO THE HOUSE. THEY EXPLAINED WHAT THE PROBLEM WAS, AND WHAT THEY WOULD DO TO CORRECT IT, AND WERE IN AND OUT IN ABOUT 20 MINUTES. I SPOKE WITH KIM WHEN I CALLED, AND SHE WAS VERY COURTEOUS AND HELPFUL AND TOLD ME WHEN THEY WOULD ARRIVE. I WILL CERTAINLY USE PARKER PLUMBING AGAIN.

PARKER PLUMBING RESPONDED WITHIN ONE HOUR OF MY CALL AT ABOUT 6:00PM ON A WEEKDAY EVENING. THEY COMPLETED WHAT I WOULD CONSIDER A DIFFICULT REPAIR ON A PIPE THAT WAS BROKEN BETWEEN MY WALL PARTITION AND VERY DIFFICULT TO GET AT. THEY CAME BACK THE NEXT DAY AND REPAIRED MY AIR CONDITIONING DRAINAGE SYSTEM TO MY COMPLETE SATISFACTION.

THE EMERGENCY RECEPTIONIST WAS WONDERFUL, AND MATT, THE PLUMBER, WAS TERRIFIC. HE WAS HONEST AND EXPLAINED EVERYTHING, AND DIDN'T TRY TO DRUM UP MORE BUSINESS BY TELLING US IT WAS WORSE THAN IT WAS. I'M VERY PLEASED WITH THIS COMPANY. I THINK THE PRICES ARE VERY MUCH IN LINE WITH OTHER COMPANIES, IN FACT THE SERVICE CALL WAS LESS THAN I'M USED TO. RESPONSIVENESS WAS GREAT, ALMOST IMMEDIATE.

THEY CAME OUT IN AN EMERGENCY, DIDN'T CHARGE EXTRA. THE PLUMBER, MATT, WAS VERY PROFESSIONAL AND VERY CLEAN. HE PUT BOOTIES ON OVER HIS SHOES TO PROTECT OUR CARPET. HE WAS VERY KNOWLEDGEABLE. AND HE FIXED OUR PROBLEM AT MINIMAL COST. HE ALSO TOLD US ABOUT ADDITIONAL SERVICES THEY OFFER THAT WE COULD BENEFIT FROM, BUT DIDN'T NOT PUSH THEM ON US. WE COULD NOT BE MORE PLEASED, IT WAS A GREAT EXPERIENCE.

OVERALL THE EXPERIENCE WAS GOOD. HE WAS ABLE TO FIX THE TOILET BUT HE ONLY HAD PARTS FOR DELTA FAUCETS, AND WE HAVE MOEN FAUCETS. HE TOLD ME THAT I WOULD NEED TO EITHER CONTACT MOEN, OR GO TO HOME DEPOT FOR THE PARTS AND THEN HE WOULD COME BACK AND FIX IT. HOWEVER, THE SECOND TRIP WOULD BE ANOTHER SERVICE CALL. AFTER CONTACTING MOEN AND ORDERING THE PARTS WE ENDED UP FIXING IT OURSELVES SINCE WE ALSO GOT INSTRUCTIONS. WE SAVED OURSELVES THE 49.00 SERVICE CALL AND FEE TO INSTALL. I WOULD USE THEM AGAIN BECAUSE THE GUY WAS VERY PROFESSIONAL, PROMPT, AND REALLY KNEW WHAT HE WAS DOING.

HE DID A GOOD JOB. THEY CAME AS SOON AS I CALLED, CAME ON TIME.

MATT WAS VERY GOOD AT EXPLAINING THAT PLUMBING REPAIR WAS SOMETIMES A PROCESS OF ELIMINATION. WHEN HE CAME BACK 3 WEEKS LATER BECAUSE IT TURNED OUT THAT THE AERATOR WAS NOT THE PROBLEM, HE WAS VERY QUICK TO IDENTIFY THE SUPPLY LINES NEEDED REPLACING. HE COMPLETED THE JOB IN 10 MINUTES. AND I WAS NOT CHARGED ANYTHING FOR THIS 2ND VISIT.