This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Business highlights
28 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.8663 Reviews
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Showing 451-475 of 663 reviewsSarah R.
10/2006
water heater repair
 + -1 moreI could not believe how quick they responed to me and had the right water heater to replace my old one. Employee was very friendly.
Description of Work: Replaced broken water heater the day before Christmas.
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Yes, I recommend this pro
$600
JEAN & KURT D.
10/2006
drain cleaning
 + -1 moreQuick response as it was at night, and I couldn't use any water in my house until the main line was unplugged. Very helpful and fast.
Description of Work: Plugged main line. They ran a snake down the main line to unplug it.
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Yes, I recommend this pro
$500
HEATHER C.
09/2006
plumbing
 + -1 moreMatt was very punctual, professional, and efficient. He quickly looked at the three problems we were having and then quickly provided quotes on what it would cost to fix each problem. He fixed the leaky shower and toilet quickly, and we agreed to save the kitchen sink problem for another day. The Angie's List coupon was greatly appreciated.
Description of Work: The shower leaked incessantly, and we couldn't get it to stop. We called Emergency Response Plumbing at 1:00 on Saturday afternoon and they came to the house three hours later to fix the problem. They also fixed a continuously running toilet while they were here and gave us a quote on fixing the kitchen spout.
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Yes, I recommend this pro
$255
PATRICIA H.
09/2006
plumbing
 + -1 moreI called on a Thursday a.m. After explaining the problem, I was told that they could not guarantee anyone could come out today but could come out tomorrow. They called back early the same afternoon and said that a representative was available and could come out within the hour. Matt came about 45 minutes later, and after assessing the problem, he corrected it quickly. He also advised what I could do in the future to avoid the same problem occurring. Matt was very courteous and friendly, and I will certainly call this company again for any future plumbing problem that I might encounter.
Description of Work: The kitchen faucet was leaking on the countertop and down into the cabinet below.
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Yes, I recommend this pro
$59
MONICA AND DAVID B.
09/2006
drain cleaning
 + -1 moreThe plumber was actually running about 45 minutes late. So, as a concession, a woman at the company told me they would waive the $45 dispatch fee. I thought that was very nice and an indication of good service. When the plumber arrived he was nice, polite and seemed knowledgeable about what he was doing. I also thought the price was good. I'd definitely use them again.
Description of Work: They replaced a leaky pipe we had under our kitchen sink.
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Yes, I recommend this pro
$130
Linda H.
09/2006
plumbing
 + -1 moreMatt was very professional and fixed everything. He also spent time showing us what was wrong and how we could fix it ourselves in the future. (We are not handy people!) We had a 4:30 appointment and Matt was at the house at 4:15. Great for working professionals. Highly recommend.
Description of Work: Two bathrooms with toilets did not work properly. Third bathroom sink did not have hot water.
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Yes, I recommend this pro
$220
Deborah E.
09/2006
water heater repair
 + -1 moreThis company has been responsive, polite, helpful, and overall great, every time I've called on them. The last time I called was because I couldn't get hot water in my shower. They came and discovered it was because I had put the faucet handle on backward. They fixed the problem, didn't charge me a thing, and didn't call me an idiot either. They're great, highly recommended!
Description of Work: They have now done several jobs for me because of their good work on the first one. The first job resulted when my old hot water heater started leaking over night. The first place I called said "we'll send someone later today" but would not help me with the leak and my concerns with the fact that it was a gas unit. The next place I called was Emergency Plumbing, the woman who answered the phone arranged a time for someone to come out that morning, then said "let me give you to Bill (I think) he'll help you with the leak right now." Bill walked me through turning off the water (which would have caused serious flooding if left for hours) and turning off the gas giving me huge peace of mind. They gave me a quote for a replacement hot water heater, but I had been researching tankless hot water heaters before and so I asked about those. They walked me through the whole thing, how it worked, price, value etc. They installed a tankless hot water heater the next day. I love it!
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Yes, I recommend this pro
$3,000
HORACE A.
09/2006
plumbing
 + -1 moreTheir responsiveness is excellent and the quality is excellent, but they are not cheap. I will definitely use them every time.
Description of Work: They have done a few jobs for me. They did plumbing work for a new bathroom. Then they repaired the faucets leaking outside.
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Yes, I recommend this pro
SHARON P.
08/2006
plumbing
 + -1 moreMatt was punctual, polite and effecient. He gave me some good advice on how to maintain little used bathroom plumbing. My only wish was that I could have had someone out sooner, as ceiling damage could have been a lot less. I called on a Friday (company works on Saturday)explained my problem and service was done on Monday afternoon. I did not push issue, which was my error. Also at the time I did not know if it was a roof, plumbing or A/C issue.
Description of Work: Replaced supply line and fill valve to seldom used leaking upstairs toilet. Leak was showing up in ceiling of downstairs bathroom.
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Yes, I recommend this pro
$176
Lisa M.
08/2006
water heater repair
 + -1 moreAfter a late night problem on a Friday night, I phoned Emergency Response Plumbing Services based on comments from other Angie's list subscribers early Saturday morning. By 12:00 Matt was at the house and quickly diagnosed the problem. He showed me exactly where the problem was, then quoted a replacement. Matt gave me time to research their pricing for competitiveness, and once I determined to move forward, immediately called to get the replacement heater in route to my house. Matt worked quickly and efficiently to remove the old heater and replace it with the new one, then made sure I knew how the new one worked. He was professional and personable. Overall a very smooth transaction. I will use this company again.
Description of Work: Examined leaking water heater (13 yrs old), diagnosed the problem (cracked tank), advised the need for a new water heater, quoted a replacement, replaced the broken water heater and removed the old heater.
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Yes, I recommend this pro
$1,100
Linda P.
08/2006
plumbing
 + -1 moreCourteous and responsive when I called for service. The gentlemen doing the work arrived on time, was neat and completed the work in a timely manner.
Description of Work: Repaired toilet.
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Yes, I recommend this pro
$118
MARK M.
08/2006
plumbing
 + -1 moreERP came out the same day I called. The plumber was very professional and explained what cost was behind the services. He also explained an odor problem we were having in a bathroom without an unnecessary repair.
Description of Work: Water spigot repaired.
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Yes, I recommend this pro
$115
Barbara D.
08/2006
drain cleaning
 + -1 moreCame right away; worked above and beyond expectations trying to clear the line. Very professional.
Description of Work: Cleaned clogged waste drain.
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Yes, I recommend this pro
$700
Michelle S.
08/2006
plumbing
 + -1 moreHe was in good humor, he did the job until he was finished. He did have to come back the next day to do additional work. Very prompt.
Description of Work: They fixed the plumbing issue at 2:00 a.m.
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Yes, I recommend this pro
MARY ANN D.
07/2006
plumbing
 + -1 moreThe guy seemed really inconvenienced to come out on a Sunday. He assured us that it was the well, and he would have to put in a whole new well system. We weren't convinced and told him we weren't going to pay that much for a new well. The company assured us that if they damaged the irrigation system in the process, they would repair it for no additional cost. As it turns out, it was a simple irrigation problem, not a well problem. We believe this plumber knew that was the problem from the beginning but wanted to charge us for the new well.
Description of Work: They came out to give an estimate on a leak in our yard caused by a lightening strike. The lightening apparently hit the underground irrigation system and burst a pipe. We thought it might be the well.
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$1,900
Response from E. R. Plumbing Services
JOHN M.
07/2006
plumbing
 + -1 moreDid a good job and responded when I needed them.
Description of Work: Replaced a shower diverter in the hall bath.
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Yes, I recommend this pro
$70
RAY S.
07/2006
plumbing
 + -1 moreHave used them 3 times now and every time the technicians were professional. They always seek to find the easiest and least expensive solution to our plumbing issues instead of just trying to sell us what is not necessary. The owner even took time on his cell phone several times to help answer some plumbing questions that I had. Repair/labor cost seem reasonable.
Description of Work: Plumbing repair
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Yes, I recommend this pro
$200
EILEEN F.
07/2006
plumbing
 + -1 moreTerrific. Responsive, prompt and fixed the problem.
Description of Work: Gushing tub faucet.
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Yes, I recommend this pro
$200
GEORGE C.
07/2006
plumbing
 + -1 moreThey responded promptly, and was priced reasonably. They performed the work efficiently and on time. I was offered three alternatives at various prices, and explained pros and cons of each. I am very satisfied with their service.
Description of Work: The main water line was replaced.
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Yes, I recommend this pro
$1,200
JOSEPH MARTIN C.
07/2006
plumbing
 + -1 moreThey were excellent. He came out and worked on it until everything was fixed. They were very nice and did a great job.
Description of Work: They repaired my stopped up sump pump that had flooded my basement.
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Yes, I recommend this pro
STEPHANIE & GARY B.
06/2006
plumbing
 + -1 moreMatt was excellent and seemed to know what he was doing. Price reflects travel charge; diagnostic and actual job is extra. They didn't tell me that before coming out. AL discount only applies to a job (work must be done). It's not clear if it applies to diagnostic fee.
Description of Work: They came to check and see if there was a plumbing problem when I noticed moisture in the crawlspace.
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Yes, I recommend this pro
$59
KRISTEN S.
06/2006
plumbing
 + -1 moreThey did a pretty good job, and I was satisfied.
Description of Work: They replaced a pipe for the washing machine.
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Yes, I recommend this pro
$200
SHARON H.
06/2006
plumbing
 + -1 moreThe office staff were very responsive; however, once I agreed to have the work done several problems arose. First, the office manager called to tell me that the brand of toilets we agreed upon (which they had informed me were the best) was not available so I had to choose another brand. The installer showed up a day early. He installed two of the toilets, then had problems with the third. He said the flange was broken and had to be replaced. I looked up the pricing on a flange and found it to be between $5.00 to $15.00. The company charged me $233 extra for the flange and installation. Two of the toilets are seated crookedly, there's a stain on the carpet in front of one of the bathrooms, and there was a mess left in the floor of the bathroom he had a problem with. The company also didn't credit the $15 discount from Angie's List. I would never consider using them again. It remains to be seen whether they will correct their work.
Description of Work: Replaced three toilets.
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$1,880
Response from E. R. Plumbing Services
SUSAN O.
06/2006
drain cleaning
 + -1 moreMatt was great - polite, friendly, knowledgeable, took care of the problem - top notch experience. It was expensive. But on a Saturday night before a big dinner party you pay what you need to pay to get the problem fixed.
Description of Work: 60 minutes before an 8 person dinner party on a Saturday night the disposal stopped working and the kitchen sink backed up. Emergency Response Plumbing came out within the hour and fixed the problem in about 10 minutes.
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Yes, I recommend this pro
$158
05/2006
plumbing
 + -1 moreThey were very, very expensive for what they did. Extremely expensive.
Description of Work: Fixed a leak in a pipe in my crawl space.
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Contact information
11345 Allen Station Dr, Charlotte, NC 28227
https://www.erplumbing.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Trade License Number
L.20122
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Excavating,
Gas Logs,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Garbage Collection,
Garage Doors,
Water & Smoke Damage
FAQ
E. R. Plumbing Services is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
E. R. Plumbing Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, E. R. Plumbing Services does not offer free project estimates.
Yes, E. R. Plumbing Services offers eco-friendly accreditations.
No, E. R. Plumbing Services does not offer a senior discount.
Yes, E. R. Plumbing Services offers emergency services.
Yes, E. R. Plumbing Services offers warranties.
E. R. Plumbing Services offers the following services: Tankless water heaters, residential plumbing repairs, drain cleaning, gas piping, water heater replacement & repairs, fixture & faucet repair & replacement, drain vision equipment, commercial installation & repairs.
Service or supply gas inserts (gas logs).
Contact information
11345 Allen Station Dr, Charlotte, NC 28227
https://www.erplumbing.com/Service hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day