This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
E.R. Services formally known as E.R Plumbing Services. The company has been in business since 1997 servicing the community and truly lives by the motto "Service Once, Client for Life". We offer 24/7 Plumbing Service in the Charlotte and surrounding areas. The owner and team are very active in the community through the WSOC Family Focus Program and Do Good With Dave initiatives. Call us now at (704) 846-5371 for 100% guarantee remarkable plumbing services. Don't forget to check out our reviews.
Business highlights
28 years of trusted experience
Emergency Services Offered
Services we offer
Tankless water heaters, residential plumbing repairs, drain cleaning, gas piping, water heater replacement & repairs, fixture & faucet repair & replacement, drain vision equipment, commercial installation & repairs.
I had them out to inspect my sewer problem, but since they don't do that sort of work they could not fix the issue. They were nice enough to come and do the inspection anyway and not charge me for the service. They were very nice, just unable to do the service. They were very friendly.
Description of Work: I had a septic problem, which they do not handle, but inspected anyway.
Rating Category
Rating out of 5
professionalism
5.0
Yes, I recommend this pro
PETER G.
01/2016
5.0
plumbing, water heater repair
 + 0 more
Very pleased with service and the entire installation. Dave from ER Plumbing came to my home and offered several alternaotves for replacing a very old water heater which was in my attic. An outdoor tankless unit was installed and works wonderfully. The installers were great. The old water heater was removed and everything cleaned up when done. I would definitely use ER Plumbing again.
Description of Work: Replaced old water heater in attic with tank-less unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Anthony G.
11/2015
5.0
plumbing
 + -1 more
Lance was very friendly and professional. Would definitely use them again.
Description of Work: Repaired leaky faucets for sink and tub
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$326
Larry C.
10/2015
5.0
plumbing
 + -1 more
Tech was very professional and courteous. He fixed our problem, didn't try to upsell stuff we didn't need and explained exactly what he was doing.
Description of Work: 2 repairs, low water pressure in master bath shower, and loose faucet in kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Gordon C.
10/2015
5.0
plumbing, water heater repair
 + 0 more
Serviceman came on time and did a good job at the quoted price.
Description of Work: Scaled Rinnai Tankless Water Heater and cleaned water filter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$268
Kern T.
08/2015
5.0
plumbing, water heater repair
 + 0 more
E R Plumbing Services were called to replace an aging water heater that had started to leak. I fist contacted them after hours on 6 July and they called me back within half an hour to talk me through the process of ensuring that the the immediate problem was resolved as I didn't need someone on site immediately. They arrived the next day to examine the problem and presented me with the options available. Terry was willing to spend as much time with me as I wanted and at no time did I feel pressured to make a decision or to choose one option over another. I went with the standard water heater option rather than the tankless one given the constraints of the home. They tried to schedule the replacement that same day but were unable to and postponed the installation to 8am the next day. They arrived on time and replaced the water heater with a new one, walked my wife through the new features and left everything spotless once they were done. Highly recommended.
Description of Work: Replace a leaking water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Sam B.
07/2015
5.0
plumbing
 + -1 more
I was going to do a little DIY one evening and when turning off the water the only handle broke off in my hand - in the off position! I called around the next morning and ER Plumbing was able to send a technician out. He did a great job, cut out and replaced my water cutoff valve as well as fixed my little DIY spigot. I can't say enough nice things about this company - we will be calling them again!
Description of Work: Installed new water cutoff valve in our downstairs closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Drew M.
06/2015
5.0
plumbing, water heater repair
 + 0 more
In buying a new home, I had a huge list of things that needed to be done, and made appointments with many companies for estimates on services. The "plumbing" day I had 4 different companies scheduled to come out to give an estimate. ER Plumbing was the only one that showed up! They were right on time, and had confirmed the appointment in advance. They were friendly, professional, and affordable. When the gentleman came out to do the work, it was almost 100 degrees out. He came in a nice clean company vehicle, and had a company "uniform" on. He promptly came right in and started working, replacing the hot water heater first in the blazing heat in the garage. He then came in and worked on everything else. He knew exactly what he was doing, was friendly and courteous....very professional. He gave recommendations on other future projects, and left when all work was completed, and all work areas were clean. He made sure everything worked perfectly before he left. The work was very neat and professionally done. I would recommend them to anyone, and will use them for all of my plumbing needs, including some large projects in the near future at home. They are simply awesome!
Description of Work: They replaced an old hot water heater with a new one, brought everything up to code, installed a new garbage disposal, and replaced two shower valves.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
JULIE D.
06/2015
5.0
plumbing
 + -1 more
Leonard handled the problem efficiently and professionally....and with minimal disruption.
Description of Work: Identified plumbing issue and offered solutions for repair which included installing a pressure valve at the street
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Nathan W.
05/2015
5.0
plumbing, drain cleaning
 + 0 more
Timely arrival, straight-forward pricing, friendly and knowledgable plumber
Description of Work: Installed a pressure reduction valve and inspected pipe related to a clog.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Delores S.
04/2015
5.0
plumbing, drain cleaning
 + 0 more
Came on time, quickly found the problem and fixed.
Description of Work: Unclogged master toilet and put new valve on another toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$205
Michelle S.
01/2015
5.0
plumbing
 + -1 more
They are great. We have used them several times. Whenever we have any plumbing issues, we call them. They are responsive literally 24/7.
Description of Work: We used E R Plumbing. They did toilet repair for us the last time they came out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SarahKate M.
01/2015
3.0
plumbing, gas leak repair
 + 0 more
tried to get a gas line installed, called and left messages about scheduling, for whenever they could, even after the holidays and I never heard anything from them.
Description of Work: gave a quote for a gas line
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$960
Linda S.
12/2014
5.0
plumbing, drain cleaning
 + 0 more
I called ER Plumbing about 4:15 PM to report the backup. They told me that all their service reps were out on call and that someone would get to me between 6:00 & 8:00 PM. To my surprise, Jason showed up at my house at about 4:45 since he was in the neighborhood. As soon as he saw the problem, he went outside and snaked out the clogged pipes. When he was done and he made sure the water was draining well, he cleaned up my shower basin which was a mess due to the dirty water that settled there. He was done by about 5:30. He told me that this will probably happen again since I have 2 cracked pipes and the tree roots will grow back. He suggested that I think about replacing the pipes and breaking up some of the problematic roots. I know I will have to do this in the near future. Jason was very professional, knowledgeable and very pleasant to talk to - a great representative for the company. I will definitely use ER Plumbing in the future.
Description of Work: There was a main line backup due to tree roots growing in the pipes, which he cleaned up from the outside. He also cleaned up my shower basin where the water had accumulated.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$340
nicole L.
08/2014
5.0
plumbing
 + -1 more
We had a toilet that had not been installed correctly when the house was built and the base had split. We needed someone to come out immediately and replace the unit. Bill set up a tech to come out the next day (not a true emergency because there was no water leakage and we had other bathrooms to use in the meantime!) to replace the toilet and remove the broken one. The plumber that came out was extremely friendly and courteous, did a really nice job, and was very efficient. He explained the reasons behind the issues thoroughly, and did a great cleanup of the area when he completed the job. A few days later we noticed an issue with the toilet being loose, we called and they sent the same tech out immediately to fix the problem. Although it was the home builders initial issue, they fixed the level problems without fuss or charge. I would definitely recommend this company on service alone. The price was a little higher, but worth it.
Description of Work: replacement of a busted toilet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Angela P.
08/2014
5.0
plumbing
 + -1 more
Garett was honest, smart, and did quality work quickly and efficiently. This company randomly drug tests all employees and from our experience is only the best for hire. Would recommend ER Plumbing to family and friends.
Description of Work: Made ready for rough inspection. Installed new shower valve. Re-did poor work previously halfway done by Jim Dickerson Plumbing. Fire calked all new and previously drilled holes by JDP.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$468
Fernando M.
07/2014
1.0
plumbing
 + -1 more
In all my past dealings with plumbers, the service visit charge would simply be included as part of the estimate. I asked them to leave and I just paid for their $69 service call without having any work done. I called two additional plumbers and one plumber came back with an estimate of ~$145 including the service visit and another for $130. I went with the $130 plumber and couldn't be happier! I also used a $15 Angie's List Coupon for a total cost of only $115!!! E. R. Plumbing was over $100 more expensive (nearly double)! I do not recommend this company for small plumbing jobs. As is expected of any honest and professional company, they should be very upfront and clear to the customer that the Service visit charge would be charged on top of any work that is estimated during the visit.
Description of Work: We needed a shower faucet Moen 1222 Cartridge replaced. We mentioned the exact faucet that we had so that they could come prepared with the cartridge. After they arrived they provided an estimate of $150 including parts, but the kicker was that the $69 service call would be charged on top of the $150 estimate for a total of $219!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$219
Response from E. R. Plumbing Services
[removed member name], We always charge a dispatch fee and inform the client on the phone when scheduling about the fee. We charge that fee for numerous reasons just like other companies our size. If you take the service fee out of the equation we are $150 and you still could have used your discount which we offer $25.00 on Angie's List and comes to $125.00. I know were not perfect but our grade on Angie's speaks for itself in which we have been members for years. We would have waived the fee if we failed to tell you that upfront no questions asked. We can also verify the conversation to make sure what was said because we have call caption which helps us track calls. I will issue the $69.00 you paid back to you because you feel we did a poor job. I will also listen to the call and train better if needed?
Cynthia M.
06/2014
5.0
plumbing
 + -1 more
This is the second time I have used their services. Richard came out both times. Always courteous, knowledgable and professional. Quickly assesses the problem and fixes it! Would highly recommend.
Description of Work: Replaced the faucet stem in the shower.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$211
KEN & SHERRIE W.
06/2014
5.0
plumbing
 + -1 more
We have used E R Plumbing for all of our plumbing needs. They have always been very professional, responsive & personable. Plus, they're local, so when I call for service, I'm not talking to someone in another state to schedule an appointment here locally.
Description of Work: The provider ran a gas line from the outside gas meter to our fireplace so that we could have gas logs installed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Jonathan P.
06/2014
5.0
plumbing
 + -1 more
Lance was extremely knowledgeable and professional. He explained my problem, fixed it quickly, and told me how to prevent its recurrence. He also informed me of other services they offer in a very natural manner without being pushy about it. I would use ER Plumbing again and request Lance by name.
Description of Work: Fixed two clogged toilets and diagnosed a leak that caused the ceiling below my bathrooms to start dripping.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Charles D.
05/2014
5.0
plumbing
 + -1 more
Jeff showed up first day to troubleshoot where the leak was coming, he couldn't find the leak the first and instead of wasting time and money he offered troubleshooting ideas for me to do to narrow down the leaks location. The next night we started troubleshooting and immediately found the leak. Jeff showed up promptly the next day and repaired the leak.
Description of Work: Fixed a leak from our 2nd floor bathrooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Irwin S.
05/2014
5.0
plumbing
 + -1 more
Rich showed up on time and checked out the toilet. He did not have the part on his truck so he called his shop and the delivered it within 20 minutes. Rich repaired toilet and explained what he did.
Description of Work: Repaired leaking toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$91
Richard P.
04/2014
3.0
plumbing, drain cleaning
 + 0 more
ER was on time. They charge $69 just to show up. Then they have a set fee schedule for everything. My renters were complaining of slow toilets and a backed up shower. The plumber said the toilets were an old design. Nothing other than replacing the toilets would make them flush better. He then unclogged the shower but it took him a while to figure it out. ER is way too expensive for normal plumbing jobs. Hire a handyman instead.
Description of Work: ER is way too expensive for normal plumbing jobs. Hire a handyman instead. ER unclogged a bath tub drain. Looked at two sinks and toliets
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$250
Richard P.
03/2014
3.0
plumbing
 + -1 more
The plumber was on time; in fact they called to let me know exactly when he would arrive. I have a small rental unit and wanted two toilets, two sinks and a bathtub inspected. The plumber told me the toilets were old and were slow because of the old design. The bathtub was clogged. He snaked the tub but felt there was still a clog. He tied to remove the stopper but could not. Finally he discovered the stopper was held in place by a set screw. After removing the stopper, he finished the job. I have no problem with the work or the plumber. ER charges a $69 fee just to show up and then they work from a set fee schedule. I would suggest for simple plumbing issues you stick to a handyman or a one man show. ER is just too expensive for routine plumbing issues
Description of Work: Cleaned a bathtub drain
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$250
Lynn S.
03/2014
5.0
plumbing
 + -1 more
It went well. We have a yearly contract with them. Their work is always good and very thorough. We have used them when needed for several years.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Excavating,
Gas Logs,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Garbage Collection,
Garage Doors,
Water & Smoke Damage
FAQ
E. R. Plumbing Services is currently rated 4.8 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
E. R. Plumbing Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, E. R. Plumbing Services does not offer free project estimates.
Yes, E. R. Plumbing Services offers eco-friendly accreditations.
No, E. R. Plumbing Services does not offer a senior discount.
Yes, E. R. Plumbing Services offers emergency services.
Yes, E. R. Plumbing Services offers warranties.
E. R. Plumbing Services offers the following services: Tankless water heaters, residential plumbing repairs, drain cleaning, gas piping, water heater replacement & repairs, fixture & faucet repair & replacement, drain vision equipment, commercial installation & repairs.