E. R. Plumbing Services

Plumbing, Water Heaters, Drain Cleaning,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

E.R. Services formally known as E.R Plumbing Services. The company has been in business since 1997 servicing the community and truly lives by the motto "Service Once, Client for Life". We offer 24/7 Plumbing Service in the Charlotte and surrounding areas. The owner and team are very active in the community through the WSOC Family Focus Program and Do Good With Dave initiatives. Call us now at (704) 846-5371 for 100% guarantee remarkable plumbing services. Don't forget to check out our reviews.

Business highlights

28 years of trusted experience
Emergency Services Offered

Services we offer

Tankless water heaters, residential plumbing repairs, drain cleaning, gas piping, water heater replacement & repairs, fixture & faucet repair & replacement, drain vision equipment, commercial installation & repairs.

Services we don't offer

Service or supply gas inserts (gas logs).

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8663 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.3
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 151-175 of 663 reviews

Susan G.
08/2017
5.0
plumbing
  + -1 more
Our complicated repair was performed expertly, efficiently, and professionally! I would hire Terry and Leonard from ER Plumbing again for any and all further plumbing needs!!
Description of Work: Water main line repair

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for your business!

Linda S.
08/2017
5.0
plumbing, drain cleaning
  + 0 more
Excellent. I left a message for ER Plumbing and explained that it was an emergency and my toilets were clogged and would probably back up. They called back within 15 miniutes. Robin, the serviceman, came about 20 minutes later. He was very nice, did the job quickly. Did not charge me for the dispatch fee and found a $50 coupon for me.
Description of Work: The tree roots clogged my sewer line and the toilets were backing up. Robin ran an auger snake through the line until it was clear.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$292

Response from E. R. Plumbing Services
Thank you very much for leaving a review. We appreciate your business!

DONNA J.
08/2017
5.0
plumbing
  + -1 more
I was very pleased with it. Plumbing is not inexpensive, and he gave me some price breaks. He had to get a part, so he left and came back. The time frame was very reasonable.
Description of Work: They reset a toilet that was leaking and fixed a bathtub faucet leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for your business!

Brandon Z.
08/2017
5.0
plumbing
  + -1 more
Leonard and Terry overcame the challenge of fixing a leak directly under a tree by inserting a new pipe in two sports around the tree. Work well done.
Description of Work: Fix leak in pipe in yard leading to house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for letting us know that we were able to take care of your plumbing problem. Glad we could help you! We look forward to working with you in the future with your plumbing needs!

JACKIE F.
08/2017
5.0
plumbing
  + -1 more
Fantastic! I called with my problem. A technician (Will) called back an hour later to say he was on his way. He arrived promptly and was very personable. He quickly replaced the toilet lever that was leaking. He took the tub handle apart as much as he could without removing the drywall in the next room. He gave me a price to replace everything. I'm pretty sure if not positive that the fixture is original to the house which is 26 years old. So, no surprise that I'd need to replace. I was very pleased with them and would definitely use them again. I worked with another plumber for years and gave them good reviews on Angies List. They have an overall A rating. But, my last call to them was not pleasant at all. Very pleased with E.R. Plumbing and hope to use them as my "Go To" plumber since they're so close by, professional and fair.
Description of Work: Toilet in guest bathroom was leaking and tub handle leaking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

Response from E. R. Plumbing Services
Thank you for taking the time to leave a review. We appreciate it and you for being an ER Plumbing customer.

Leah K.
08/2017
5.0
plumbing, water heater repair
  + 0 more
Terry arrived early Monday morning. Bottom line: My tankless water heater had been improperly installed. Terry explained everything in detail. He showed me the parts that needed to be replaced. He answered all my questions fully in simple terms. That is the mark of a true expert. ER Plumbing will be the only plumbers I will call in the future. And I will gladly recommend them to friends and family.
Description of Work: Tankless water heater 'died' on Sunday morning. Fortunately, ER Plumbing came up on the search and I contacted them. Talked to 'a real person' who sent a technician within two hours. The technician determined that I needed Terry - their resident expert on tankless water heaters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
We appreciate your kind words. Thank you for contacting us and for allowing us to help you with your plumbing needs. We look forward to working with you in the future for your plumbing needs.

Leah K.
08/2017
5.0
plumbing, water heater repair
  + 0 more
The in-house expert - Terry arrived early the next morning. He determined that the tankless water heater had been incorrectly installed. He showed me the parts he replaced and why replacement was required. He answered all my questions simply and fully -- the mark of a true expert. I wish I had used ER Plumbing for this installation in the first place. ER Plumbing has earned a customer for life.
Description of Work: Tankless hot water heater 'died' on Sunday morning. Luckily, I found ER Plumbing via Internet search. Called and spoke to 'real person'. Technician arrived in about two hours and determined their in-house expert on tankless water heaters was required.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you again for choosing ER Plumbing!

Katie L.
08/2017
5.0
plumbing
  + -1 more
Will O showed up within 30 minutes of me calling and was extremely friendly and helpful. He diagnosed the problem quickly and solved it in the least invasive way possible. My wife and I are moving and he gave us some advise on what to look for in our new house to prevent any issues before they begin.
Description of Work: Leak in garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from E. R. Plumbing Services
Thank you for taking the time to leave a review. We look forward to helping you with your plumbing needs in your new home!

Laura S.
07/2017
5.0
plumbing, sewer cleaning
  + 0 more
Brennan showed up promptly, presented his credentials, and the work was finished less than 2 hours later. Instead of a water leak from a pipe, as the previous contractor had claimed, it was actually a sewer pipe backup. Brennan found the cause, snaked it, and cleared it. He showed me everything he was doing. I now have running water again, and the total cost was about $15,000 less than what the original contractor wanted. Also, the restoration/mitigation team can now do their job with the proper knowledge of the problem. Thank you so much to all of you!
Description of Work: I had flooding in my home Tuesday night. After a bad job by a different contractor, I called ER Plumbing to help find and address the leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$411

Response from E. R. Plumbing Services
Thank you for contacting us for your plumbing needs. We look forward to assisting you in the future if the need arises.

sue C.
07/2017
5.0
plumbing, water heater repair
  + 0 more
ON TIME! Clean & uniformed. Friendly. Knowledgeable. Fair pricing.
Description of Work: Back flushing tankless water heater and replacement of toilet tank parts. Also checked plumbing fixtures in home at my request. (proactive)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for your kind words.

Faith D.
07/2017
5.0
plumbing, drain cleaning
  + 0 more
Very well - he was very knowledgable
Description of Work: Repair sink clog

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for your business.

Bob A.
07/2017
5.0
plumbing, water heater repair
  + 0 more
Job was completed as planned and promised. This is a great company and our first choice for plumbing services. Mike E. is a great service pro and always provides outstanding service.
Description of Work: Water Heater Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for your business!

DAWN L.
07/2017
5.0
plumbing
  + -1 more
It went great. Mike Walker gave options for repairs, his personal recommendations along with his reasoning, performed the work immediately, replaced, reseeded the yard where he had to dig, and covered the seed to protect it. He reviewed the work with me and informed me of the warranty for work and materials. He was courteous and professional the entire time. I would strongly recommend him and ER Plumbing Services and would contact them again for any other work.
Description of Work: Needed to have the water line to the house replaced as it was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Response from E. R. Plumbing Services
Thank you for your kind words. We look forward to working with you in the future!

Rob M.
07/2017
5.0
plumbing, drain cleaning
  + 0 more
Excellent service from fast initial response to arriving on a Saturday for an issue I had. Great plumber! Would definitely hire again!
Description of Work: They helped fix a hot water clog in my kitchen sink fixture. It was a mess. They also replaced my piping under my kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from E. R. Plumbing Services
Thank you for choosing ER Plumbing and your business!

Samuel S.
07/2017
5.0
plumbing, drain cleaning
  + 0 more
Will repaired the bath faucets with temporary fixes ;until the new hardware could be obtained from ER supply system. He suggested source and particular fixtures for the toilet replacements and work room facet replacement. The first visit was Monday morning (7/10/17)The next appointment was set for (7/12/17) at 7:00 am. Will arrived on time, got right on task and was finished within three hours. Will was very efficient and organized in how he completed the work. He left the house with no evidence of his being there, other than completed projects that worked as expected. We were very pleased and happy with how everything went. If we need service from ER Plumbing Services again, we will certainly request to have Will O. to do the work. He did everything as promised on time and in a most organized and efficient manner.
Description of Work: Will O. performed multiple repairs over two appointments. Bath faucets were repaired with proper hardware for leak stoppage. Work room sink was repaired with new faucet hardware, supply lines and new cutoffs. Three toilet fixtures removed and replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from E. R. Plumbing Services
We appreciate you taking the time to leave a review. I am glad that Will was able to take care of you! Thank you for choosing ER Plumbing!

Mr. Terry B.
07/2017
5.0
plumbing
  + -1 more
Brennan and Jason were very professional, they worked well together and completed the work quickly. They did a great job cleaning up as the area got really muddy. I highly recommend E.R. Plumbing Services and will use them again. Also, I will specifically ask for Brennan and Jason to perform the work.
Description of Work: Outside water line to house needed replacing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from E. R. Plumbing Services
I am so glad that we could help you! Thank you for taking the time to leave a review. We look forward to working with you in the future!

Lisa M.
07/2017
5.0
plumbing, gas leak repair
  + 0 more
This was a very challenging job and Jeff and Garrett were awesome. They found the leak and saved us a lot of hassle and money.
Description of Work: Locate sewer gas leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you so much for taking the time to leave a review. I am so glad we could help you with your plumbing problem and we will be here in the future if you have any plumbing needs. Thank you again!

Andrea A.
06/2017
5.0
plumbing, drain cleaning
  + 0 more
Within 5 minutes Will found the root cause of our shower leak and recommended a permanent solution. Previous company had simply patched the problem only to have it reoccur. Called the next day to schedule the work and was offered the same day but ultimately scheduled for the following morning. Will arrived on time and completed the work in a highly professional manner. Found an unrelated problem while fixing the shower and promptly fixed that too. Will was a pleasure to work with and I highly recommend this company to anyone in need of their services.
Description of Work: Replace upstairs shower trap and drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from E. R. Plumbing Services
Thank you for your review. We appreciate you taking time to leave a review and for choosing ER Plumbing.

Aileen B.
06/2017
5.0
plumbing
  + -1 more
Jason H. was able to remove tile safely and sweat out the old pipe without needing to replace the entire assembly. His carefulness and expertise saved us a great amount with repairs that then didn't need to be done. We've worked with ER Plumbing twice and won't use anyone else.
Description of Work: Needed the tub spout pipe replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from E. R. Plumbing Services
Thank you for your kind words and for being part of the ER Plumbing family!

Gregory D.
06/2017
5.0
plumbing
  + -1 more
The work got completed, but an irrigation line was broken during the process. They came back out right away and completed the work at no charge.
Description of Work: Repair a main water line into the house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from E. R. Plumbing Services
Thank you for your review and for choosing ER Plumbing!

Linda S.
06/2017
5.0
excavators, plumbing, drain cleaning
  + 1 more
E.R. Plumbing did very well. I called on Saturday to notify them that there was water accumulating on my front lawn and I suspected a leaky water pipe. Brennan B., the technician, came that night to examine the problem and determined that I need to replace a good portion of the pipe. He came back the next day (Father's Day) and worked for about 3 hours by himself to get the job done. Brennan was very pleasant and quite professional. We were very pleased with his work. Today, Johnny R. came to seed and place straw on the uprooted parts of my lawn to promote grass growth. He explained exactly what I need to do and was also very nice and quite helpful. I won't hesitate to hire E. R. Plumbing in the future.
Description of Work: Replaced leaky water pipe between meter and house. Excavated soil and replaced water service in front yard from driveway to front of planter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Response from E. R. Plumbing Services
Thank you for contacting us and allowing us to help you with your plumbing problem. We look forward to helping you in the future if the need arises.

David C.
06/2017
2.0
plumbing
  + -1 more
Arranged for an estimate. They contacted me and changed it to the next day. The next day, noone showed up in the block of time booked. I called and they apologized that their tech went home on a family emergency. I rebooked the appointment for the next day. At the end of the two hour window that day, I again contacted them. They said their tech was delayed at another job and would come after it was complete. I told them "No thank you" that I couldn't wait around any more. I have heard good things about them but maybe they are stretched a bit too thin and covering a territory that is too big.
Description of Work: Replacement of old galvanized pipe.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
3.0
punctuality
1.0


Response from E. R. Plumbing Services
I apologize for this happening, we try our best to get all our customer taken care of and strive for excellent customer service. Sometimes there are things beyond our control. Our estimates are an important part of our business, but when a customer calls with an emergency situation or our technician has an emergency situation we handle everything to the best of our ability. This is what we did in our situation again I apologize that this happened. Thank you.

Daniel K.
06/2017
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
ER Plumbing fixed the issue and also inspected the rest of the main sewer line for issues. It only took a few hours and they left the area clean.
Description of Work: Had a root through the main sewer line, causing stoppages in toilets and tubs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,300

Response from E. R. Plumbing Services
We appreciate you taking the time to leave a review. We also appreciate you choosing ER Plumbing and look forward to helping you if you have any plumbing needs in the future!

Lane H.
06/2017
5.0
plumbing
  + -1 more
Terry has been very helpful through all of this. I would recommend E R Plumbing and Terry for their services.
Description of Work: Called Moen about a leaking tub faucet. They sent me a new cartridge. Called E R Plumbing to have installed. Terry came and replaced the cartridge and found that it did not fix the leak but it made it leak around the handle. Terry called Moen and talked to their expert and they sent addition parts to be replaced. Terry installed the new parts per their instructions and it did not stop the leaks. Have called Moen back and they are now sending a complete tub faucet set and new valves. Hope this will fix the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Response from E. R. Plumbing Services
We appreciate you taking the time to leave a review. Thank you for calling ER Plumbing for your plumbing needs. We hope to provide service for you in the future.

Sarah R.
06/2017
5.0
plumbing, drain cleaning
  + 0 more
Mike Walker was hands down the best plummer I've ever hired. He took the time to explain exactly what was wrong with our sink and tub and showed me exactly how he fixed the issue. He was professional, polite and attentive to detail. I would recommend using this company to anyone! Ask for Mike Walker - he has restored my faith in plumbing services!
Description of Work: Sink and Tub in Master Bath - wouldn't drain and low water pressure

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from E. R. Plumbing Services
Thank you for choosing ER Plumbing. We look forward to working with you in the future!

Contact information

11345 Allen Station Dr, Charlotte, NC 28227

https://www.erplumbing.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.20122
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Excavating,
Gas Logs,
Sewer Cleaning,
Natural Gas Lines,
Wells and Pumps,
Garbage Collection,
Garage Doors,
Water & Smoke Damage

FAQ

E. R. Plumbing Services is currently rated 4.8 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

E. R. Plumbing Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, E. R. Plumbing Services does not offer free project estimates.
Yes, E. R. Plumbing Services offers eco-friendly accreditations.
No, E. R. Plumbing Services does not offer a senior discount.
Yes, E. R. Plumbing Services offers emergency services.
Yes, E. R. Plumbing Services offers warranties.
E. R. Plumbing Services offers the following services: Tankless water heaters, residential plumbing repairs, drain cleaning, gas piping, water heater replacement & repairs, fixture & faucet repair & replacement, drain vision equipment, commercial installation & repairs.
Service or supply gas inserts (gas logs).

Contact information

11345 Allen Station Dr, Charlotte, NC 28227

https://www.erplumbing.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day