COOK & SONS A/C & HEATING SERVICE

COOKE IS THOROUGHLY HONEST AND DEPENDABLE

I CALLED ANGIE''S LIST FOR A REFERENCE BECAUSE WE WERE SO HAPPY WITH OUR PLUMBER FROM THEM. AGAIN, VERY HAPPY. CAME WHEN THEY SAID THEY WOULD & ON TIME. ACTUALLY WORKED US IN BECAUSE MY HUSBAND WAS REALLY HOT UP IN HIS OFFICE THE EQUIPMENT MAKES IT HOT UP THERE. LARRY''S WIFE WAS VERY NICE & GOT LARRY''S SECRETARY TO CALL US RIGHT AWAY. MARGIE CALLED US TO NOTIFY US WHEN THEY COULD GET HERE & THEN CALLED BACK BECAUSE THEY COULD GET HERE SOONER. SUPER NICE. LARRY NOT ONLY FIXED MY HUSBAND''S UNIT, BUT WHILE HE WAS HERE, SAW WHERE OUR BUILDER''S HVAC GUY HAD RIGGED THE OTHER UNIT WITH DUCT TAPE. A 6 IN. WHOLE THAT THEY CLAIMED THEY FIXED WHERE OUR COILS ARE. LARRY FIXED IT CORRECTLY, PUT FREON IN THE OTHER AND CHECKED OUT OUR HEATING SYSTEM FOR US. VERY HAPPY WITH THE SERVICE. WILL DEFINITELY USE AGAIN. THEY BENT OVER BACKWARDS TO HELP US; THAT DOESN''T HAPPEN VERY OFTEN THESE DAYS.

THEY ARE VERY PUNCTUAL, FRIENDLY AND KNOWLEDGEABLE. THEY DIAGNOSED AND FIXED IT IN NO TIME AT ALL.

LARRY WAS VERY FRIENDLY AND INFORMATIVE. PRICE WAS VERY REASONABLE, TOO. HE EXPLAINED EVERYTHING; WE LEARNED A LOT ABOUT OUR SYSTEM. WE''D DEFINITELY CALL HIM AGAIN.

TOO MUCH COST FOR A SIMPLE ONE HOUR JOB - NICE GUY AND PROFESSIONAL.

I CALLED THEM SEVERAL TIMES TO SCHEDULE AND APPOINTMENT TO HAVE MY DUCT WORK CHECKED, FOUR TIMES THE LADY TOLD ME THAT THEY WOULD BE OUT ON FOUR SEPARATE OCCASIONS, AND THEY NEVER RETURNED CALLS OR SHOWED UP WHEN THEY SAID THEY WOULD. I FEEL THAT IS VERY UNPROFESSIONAL AND NO WAY TO TREAT A PREVIOUS CUSTOMER. IVE USED THEM IN THE PAST AND RATED THEM HIGHLY, BUT THIS EXPERIENCE IS NO SUCH CASE. I WOULD LIKE ANGIES LIST TO CONTACT THEM AND LET THEM KNOW ABOUT MY COMPLAINT. IVE CALLED THEM MANY TIMES AND GAVE THEM MANY CHANCES IN THIS INSTANCE.

LARRY AND BARBARA ARE THE SWEETEST PEOPLE. LARRY IS VERY KNOWLEDGEABLE ABOUT HIS WORK AND HONEST. IF YOU''RE NOT IN A HURRY --THIS IS THE COMPANY TO CALL. HE TAKES HIS TIME. OVERALL A WONDERFUL EXPERIENCE!

QUICKLY TOOK CARE OF OUR PROBLEM AND GOT OUR AIR CONDITIONER GOING IMMEDIATELY. THE OWNER HIMSELF CAME OUT AND SEEMED VERY KNOWLEDGABLE. COMPARED TO WHAT MY NEIGHBOR PAID FOR ANOTHER COMPANY TO DO THE SAME SERVICE, I GOT A BARGAIN.

LARRY WAS VERY KNOWLEDGEABLE AND CAME WHEN HE PROMISED. HE WORKED ON FRIDAY EVENING AND SATURDAY MORNING TO GET OUR AIR WORKING AGAIN. WHAT A RELIEF SINCE IT WAS 90+ THAT DAY. WE WOULD HIGHLY RECOMMEND HIM. GREAT JOB! THANKS

MR. COOKE WAS BLINDINGLY FAST IN HIS ASSESSMENT OF THE PROBLEM, AND GOT OUR AC BLOWING COLD AIR IN ABOUT 20 MINUTES. HERE''S A MAN WITH AN IMPRESSIVE KNOWLEDGE OF HIS TRADE.

THE LINE WAS OFTEN BUSY WHEN WE TRIED TO CALL; HOWEVER, THEY WERE VERY RESPONSIVE ONCE WE MADE CONTACT.

DID RETURN CALL THE SAME DAY. HOWEVER, WIFE TOLD ME SHE WOULD CALL ME BACK AND LET ME KNOW WHEN HE COULD GET TO ME. SHE FINALLY CALLED AT 7PM TO LET ME KNOW HE WOULD BE HERE IN 45 MINUTES.

THE AC WAS NOT COOLING PROPERLY; SOMETHING TO DO WITH THE FUSES. THE UNIT IS WORKING PROPERLY NOW!!

VERY HAPPY. MUCH LESS EXPENSIVE THAN OTHER COMPANIES. HE CALLED TO LET US KNOW HE WAS GOING TO BE LATE. GAVE US A LARGER COIL THAN WAS ORIGINALLY INSTALLED. EVEN OFFERED TO VACUM WHERE A SMALL MESS WAS MADE.

CALLED AND LET HIM KNOW WHAT PROBLEM I HAD. HE WAS PROMPT, CHECKED IT OUT WELL. I HAVE 2 UNITS AND HE SUGGESTED THAT HE LOOKED AT THE ONE INSIDE FIRST SO AS TO NOT TRACK DIRT INSIDE. I THOUGHT THAT WAS A VERY NICE THING. PRICE INCLUDED 4 LBS OF FREON. HE ALSO GAVE ME THE $10 DISCOUNT. HE DIDNT RUSH THROUGH THE WORK EITHER.

VERY TRUSTWORTHY AND THEY GO ABOVE AND BEYOND THE CALL OF DUTY

STARTING IN OCTOBER THEY TRIED TO FIX FURNACE BUT HAVENT BEEN ABLE TO. FURNACE DOESNT WORK IN THE REALLY COLD WEATHER. THERE IS A BIG COMMUNICATION BREAKDOWN AS FAR AS WHEN HE SAYS HE WILL SHOW UP AND WHEN HE ACTUALLY ARRIVES.

WILL BE COMING BACK FOR A SPRING CHECK-UP; MAY BE A LITTLE LOW ON STAFFING; ON TIME; RELIABLE

GAVE $10.00 ANGIES LIST DISCOUNT WITHOUT OUR ASKING!

LARRY IS A BIT ROUGH AROUND THE EDGES BUT DID A GREAT JOB WITH THE REPAIR. VERY PROMPT WITH HIS RESPONSE TO OUR NEEDS.

MADE SEVERAL APPOINTMENTS THAT HE NEVER SHOWED UP FOR. GAVE HER TWO ESTIMATES OVER THE PHONE FOR VASTLY DIFFERENT AMOUNTS BUT NEVER ACTUALLY CAME AND LOOKED AT THE JOB.

VERY HAPPY WITH THE QUALITY OF WORK. VERY REASONABLE PRICING.

THIS IS THE SECOND HOUSE I HAVE USED LARRY FOR AND I''LL NEVER USE ANYONE ELSE! KNOWS HIS BUSINESS BETTER THAT ANYONE ELSE AND GETS IT DONE RIGHT, QUICK AND AT A GREAT PRICE.

LARRY WAS THE MOST THOROUGH, MOST EXPLANATORY, AND MOST REASONABLE OF 4 BIDS. HE NEVER SHOWED UP WHEN HE SAID HE WOULD, SOMETIMES HOURS LATE. BUT HIS WORK WAS EXCELLENT. HE WENT ABOVE AND BEYOND WHAT HE SAID HE''D DO.

THE OWNER CAME AND DID THE WORK HIMSELF. SHOWED MEMBER HOW TO CLEAN AND CHANGE FILTERS WHICH ARE LOCATED UNDER THE HOUSE. VERY PROMPT AND COURTEOUS.