COOK & SONS A/C & HEATING SERVICE

It has been several years since they have done work for us. I don't want to be overly critical, but we thought that he was too elderly to do the work that had to be done. In the past, he has been a really good contractor for us.

We last used Cook & Sons in the summer 2009. It's really a one man shop. Larry is the owner and the person who comes out and services the equipment. He is very hardworking. He does get backed up sometimes since he is the only one performing the services. He has a lot of experience. He is very conscientious and his prices are reasonable.

He is excellent! He is totally honest, and efficient We have always been thoroughly pleased, that is why we have continued to use him through the years. I have no criticism for him!

They fixed it and I will be using them again. I use him all the time.

I love Larry Cook and his wife Barbara! Mrs. Cook made sure to get Larry out asap, because I had a party at my home and no AC.

The Cook family are simply the most knowledgeable and honest people in the business. They don't sell you what you don't need and they ALWAYS respond when you call for help. Very professional and reasonable.

In a word - HORRIBLE. 2 days before company coming for Christmas; couldn't come the first day, then SAID they'd be out the next day between 1-3. Someone finally showed at about 4:30, took a look, said he'd go get his boss down the street and never came back, no phone call to explain, nothing. I ended up with a cold house and company until after the Christmas holiday because I called them and waited around when I should have called someone else. I cannot recommend this provider AT ALL, do not chance calling them if you really need service, as they are totally unreliable. They knew that we were huddled around a space heater and that I had guests coming for the holiday, but apparently that wasn't enough to make them bother to show up. His wife was nice on the phone, but that doesn't get the heat back on, and in fact it is almost worse because I waited longer than I should have because she seemed so nice.

Larry is best and most honest. You don't find his work ethic or honesty too much anymore. I wish there were an A+ category.

I SPOKE WITH MRS. COOK ON THE PHONE AND EXPLAINED THAT OUR HEAT HAD GONE OUT. SHE SAID LARRY WOULD BE OUT THAT AFTERNOON. AFTER MAKING 2 CALLS BACK TO THE COMPANY AND THEN WAITING UNTIL 11 PM, I FINALLY GAVE UP. THEY WERE A COMPLETE NO-SHOW. THEY NEVER CALLED TO EXPLAIN. THEY ALSO KNEW WE HAD NO HEAT AND CHILDREN IN THE HOUSE. THIS IS INEXCUSABLE TO ME. THE WHOLE REASON WE SUBSCRIBE TO THIS LIST WAS TO AVOID DEALING WITH CONTRACTORS LIKE THIS.

THE OFFICE PERSON SAID THEY WERE OUT OF TOWN AND SOMEONE WOULD CALL ME BACK. SHE CALLED ME THE FOLLOWING MONDAY AND LEFT ME A MESSAGE THAT SOMEONE WOULD BE OUT ON TUESDAY, BUT NO ONE SHOWED. I CALLED BACK, AND HIS WIFE SAID THAT HE HAD A STROKE. I ASKED HER TO HAVE THE OFFICE PERSON CALL ME BACK AND NO ONE CALLED ME. I HAD TO CALL THEM, AND SHE THOUGHT THAT HE HAD COME OUT YESTERDAY. I TOLD HER I WOULD FIND SOMEONE NEW, AS THIS WAS NOT THE FIRST TIME WE HAD PROBLEMS WITH PEOPLE SHOWING UP.

I HAVE USED LARRY COOKE FOR THE LAST SEVERAL YEARS TO SERVICE MY 2 HEAT PUMP UNITS. I GOT HIS NAME FROM YOUR LIST. HE ALWAYS MAKES EVERY EFFORT TO GET THE JOB DONE ASAP, EVEN AFTER DARK. I FEEL HIS FEES ARE FAIR. WE FEEL WE HAVE OUR HEAT AND AIR UNITS WELL TAKEN CARE OF.

THEY ARE VERY FRIENDLY AND RESPOND QUICKLY.

WE HAVE USED LARRY COOKE BEFORE, FOR MAINTENANCE AND FOR REPAIRS. I CALLED HIM AT 5PM HOPING TO GET NEXT DAY APPT. HE CAME TO THE HOUSE THAT SAME NIGHT AT 8PM AND FIXED THE UNIT. BEING WINTER, AND COLD HIS PROMPTNESS WAS GREATLY APPRECIATED.

LARRY IS HONEST AS THE DAY IS LONG. HE HAS HELPED US AND MANY NEIGHBORS OVER THE YEARS. I TRUST HIM AND HIS PRICES ARE ALWAYS FAIR. I DON'T EVEN CHECK THE COMPETITION ANY MORE.

THE AIR CONDITIONER WAS NOT LEVEL AND HE PROPPED IT UP FOR US ON ONE SIDE. HE USED WHAT WE HAD IN OUR HOME FOR THE JOB. WE WILL CONTINUE TO USE HIM.

THEY WANTED TO COME OUT LATE IN THE EVENING WHILE I WAS ALONE, I WAS UNCOMFORTABLE WITH THIS, BUT WANTED THE JOB FINISHED SO ALLOWED IT. THE WORK IS STILL NOT DONE CORRECTLY, AND THE PRICE SEEMS EXCESSIVE. NOT HAPPY WITH THESE RESULTS.

WE WERE EXTREMELY HAPPY WITH THEIR WORK. THEY CAME OUT KIND OF LAST MINUTE FOR US, WE WERE HAVING FAMILY COME IN.

I ASSIGNED A B FOR THE AMOUNT OF TIME TAKEN, THOUGH THE DELAYS WERE MOSTLY NOT HIS FAULT. I WOULD CERTAINLY ENGAGE MR. COOKE AGAIN. HE WAS FRANK AND FORTHRIGHT ABOUT ALL PROBLEMS AND IF THERE WERE QUESTIONS HE ANSWERED THEM COMPLETELY. HE MADE SUGGESTIONS FOR IMPROVED INSTALLATION AND WAS CAREFUL TO ENSURE THAT THE WORK COMPLIED WITH CODES. BETWEEN HIS WORK AND HIS ELECTRICIANS WORK I THINK I HAVE AN EXCELLENT SYSTEM. MIDWINTER IS PROBABLY NOT THE BEST TIME TO START ON SUCH A JOB, SINCE WE HAD TWO SNOWS AND A HALF A WEEK OF HEAVY RAIN DURING THAT TIME! I DID TALK WITH SOMEONE AT ANGIES LIST ABOUT THE JOB BEFORE I HAD ESTIMATES; I HAD THREE GOOD ESTIMATES AND WOULD PROBABLY HAVE HAD GOOD WORK FROM ANY OF THEM. BUT I AM SATISFIED WITH THE SYSTEM I HAVE NOW!

HE WAS VERY PROFESSIONAL AND TOOK THE TIME TO DISCUSS WHAT HE WAS DOING.

ONCE I GOT HIM OUT HERE, HE WAS INCREDIBLY HELPFUL AND PROFESSIONAL, BUT I HAD A DIFFICULT TIME GETTING HIM TO ACTUALLY COME AT A TIME TO WHICH HE HAD COMMITTED. IF HE HADN''T BEEN SO HIGHLY RATED, I WOULD HAVE MOVED ON TO THE NEXT SERVICE PROVIDER.

THE HEATING STOPPED WORKING IN THE BASEMENT. I CALLED ON A SUNDAY AND HE CAME OUT THAT DAY! WE ARE SO HAPPY. HE IS A VERY VERY NICE MAN.

MR. COOKE WAS VERY POLITE AND TOOK THE TIME TO EXPLAIN TO ME THE OPERATION OF OUR NEW GAS LOGS.

QUICK AND EFFICIENT, HAD BEEN QUITE BUSY BUT CAME AT 9 IN THE EVENING ON A COLD NIGHT, WHICH WE APPRECIATED

WE WERE VERY PLEASED WITH COOKE AND SONS. OUR HEATER STOPPED WORKING ON A DAY WHEN IT WAS 42 DEGREES. OTHER COMPANIES COULD NOT SCHEDULE US IN AT THE LAST MINUTE, BUT MS. COOKE WORKED HARD TO WORK US IN. LARRY COOKE CAME TO OUR PLACE AT ABOUT 9:30 PM AND SPENT ABOUT 1 1/2 HOURS FIXING THE PROBLEM AND EXPLAINING WHAT HE DID TO US. WE WERE VERY PLEASED WITH THE QUALITY OF THEIR CUSTOMER SERVICE AND PRICE AND WILL USE THEM AGAIN.

LARRY WAS EFFICIENT AND THE PRICE WAS FAIR.