CLOSET & STORAGE CONCEPTS

Great! I love my new closet!

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We were very pleased from the start! Robert was very professional and knowledgeable of his product. Waited two weeks for installation and are very pleased with the end product. The installer was also very professional and did a wonderful job installing the cabinets. He cleaned up when he was done! We would certainly use this company again.

My consultant was Jenny and she was great. She measured and created a sketch that would house my clothes and shoes. The installer was very prompt, polite and professional. I am so pleased that I have found myself just staring at my new and improved closet.

Everything was good and we were very happy. They came on time and installed within the time frame.

All I can say is....WOW! I interviewed three companies, all companies had VERY similar pricing, and very nice reps, but that's where Closet Storage & Concepts separated itself from the competition. I loved the quality and detail of their closet drawers and finishes. They "upgrade" the edges and knobs as part of their standard price. In addition, they were the only one who had a high quality looking glaze for our mudroom that blended in with our kitchen cabinets - all for the same price as their competitors (whose cabinets all looked cheap in comparison). Our rep Jenny was super helpful - we went to their showroom to confirm the glaze and cabinet type we wanted in the mudroom & she recommended using a laminate top for the bench seat. Great idea! We picked a color that blends perfectly with the cabinet color & we know the kids won't destroy it. Finally, I HAVE to mention the installer - I think his name is David. The poor man - with the economy, I guess they only send out a single installer for jobs, and ours was a large one with all the closets and other areas. The first day (3 closets + small storage area off the kitchen), I think he was at my house for about 12 hours. He was absolutely Fantastic. His attention to detail is something I don't see much anymore, and he was kind to my young children who wanted to "help" him when in-fact they were honestly probably a bit annoying. When he came out the 2nd time for the custom glazed mudroom (again, he was only here for about 10 hours that time), his attention to detail simply surprised me - he re-cut & replaced all the floor mouldings after installing the bench, and he spent quite a while making sure the bench seat fit perfectly since the walls weren't perfectly straight. It doesn't look like a "closet" system - it looks like it's part of the kitchen cabinetry. They say they have a lifetime warranty (hopefully I won't have to take advantage of it), but I did notice a "d***" in one of the shelves, and David stopped by my house the next day with a new shelf! Bottom line is, I don't give out glowing reviews very often, so it was nice to see a company that seems to really strive for excellence.

They sent a man out when they said. He did a terrific job. I was not charged one dime. He rebuilt that entire unit. The people were really nice.

They did well with the closet so I had them come back and do more work. The price seemed reasonable.

My experience could not have been any better.

From start to finish everything went well. We liked their design the best and they worked with us on the total cost. They were on time, finished it the same day, cleaned up after themselves - it was such an easy process. Now after almost a year, we still love our closet and feel we got great value.

He is very professional and will work within your budget.

We used this company when we built our house, for our master closet and the pantry. They did such a good job we didn't get any other quotes this time and just decided to book them. Cheryl was great. She really listened to my needs and designed/utilized every inch. When the installer came out we were even happier. He came in, installed the system and cleaned up after himself. It sounds funny, since that is what you expect from a company, but not what you always receive. They were the easiest company to deal with during our home building process.

I was able to get an appointment for an estimate within 24 hours, and received a couple options and estimates the next day. The work was done on schedule. The crew was very professional and neat, which is important since they were working all over the house. The finished product is very functional and very good quality.

In April, I met with the designer and described what I wanted. They made suggestions to help with the finished product. They designed them and once they were done, they came and had them installed within three and a half hours. They are very high quality. I am happy they were able to get this done before the baby was born.

My consultant was Sandi Barnes. She was very helpful during the consultation and took all of my needs into account and said she would email me a design and quote. The finished design was far superior to the one that I received from another closet company but cost several hundred more. I went with this company because of the shoe storage options and the final cost was still within my budgeted range. There was a delay because the plans were sent to the incorrect email address and after waiting a week I had to call the company to get them. How about a call to see if I had received them and ask me what I thought? Then I never received the deposit information and contract, and after trying to contact Sandi via email and phone, I gave up and again got a response when I contacted the company directly. The installation was very smooth and they did a great job. Overall, I am very pleased with the finished product.

Service was very prompt. Different reps came out for each job starting with Mr. Coover to consult for the entire job. Each job took about a day and the workmen were polite, clean and well-groomed. All in all the experience was extremely positive.

Cheryl Dodd gave us an estimate for our Master Bedroom closet. We have sloped ceilings in the closet, so it was a little challenging. Cheryl had the best price, but we chose another company as we liked their design better.

A representative met us at our house to see the space and then drew up a sketch. We are happy with how the bench came out and the choices we had (materials, hardware, etc.). They were polite and courteous, and came back to touch something up.

Excellent service, product, and price. Could not have been better!

MY NEIGHBOR LET THEM IN AND I ASKED THEM TO CALL IF THEY NEEDED ME TO COME HOME. THEY DIDN'T. I CAME HOME AND THEY WERE WRAPPING UP SO I LEFT. WHEN I LOOKED AT THE JOB, THEY FORGOT TO HANG THE BARS AND HAD TO COME BACK. A FEW WEEKS LATER, ONE OF THE BARS BROKE IN HALF.

I WOUND UP WITH FEWER SHOE NOOKS THAN I ACTUALLY NEEDED, SO MAKE SURE YOU GIVE THAT MORE THOUGHT. ALSO, THEY DEBITED MY DEBIT CARD FOR THE BALANCE WITHOUT TELLING ME, SO MAKE SURE YOU DISCUSS HOW THE BALANCE WILL BE HANDLED.

THE QUALITY OF THE WORK WAS GOOD. THE RESPONSIVENESS WAS EXCELLENT. THE PRICE WAS COMPETITIVE