CLOSET & STORAGE CONCEPTS

Very well!! Heather, the designer, was very helpful with several suggestions for us. We were VERY happy with everything!… she took accurate measurements so all fit well! The bed looks beautiful! Erwin, the installer, was very good as well! He was precise and efficient! We had a great experience and are very happy!!

The installation was great! They designed and installed the closet. Super easy and I love it!

The owner is nasty and unprofessional. The communication with the sales rep was not good. After all the back and forth, designs and quotes the owner leah ward decided she did not want my $. It was a complete waste of time and left me feeling disgusted. There are other closet companies in town, dont waste your time with this one.

6/14/21-You will not find a better team of sales and service folks for a Murphy Bed. We wanted a Murphy Bed to provide more space in a bedroom for quilting efforts. We stopped in at Closet & Storage Concepts and our representative, Heather Lewis, took it from there...quickly assisting us in deciding what best suited our needs and style. The installation was perfect...the installer, Erwin, was expert in every area: neat, efficient, focused and came with everything needed for our installation. Well done and again, we strongly recommend Closet & Storage Concepts, and particularly Heather Lewis.

Great service. Build matched design /floor plan exactly. It was just like I pictured and just what I wanted. Build was completed while I worked from home and didn’t cause a distraction at all. It was a little more expensive than I anticipated for the size of my closet but I was excited and loved it so much when it was completed , that it didn’t matter. Definitely going to hire again for another custom unit for my home office.

Very happy! I worked with Koren on the design. She was very nice and had a quote to me quickly. The price was much. Water than other companies I had quote. Wayne installed the closet and he was awesome. Did a wonderful job. Would definitely hire again.

Closet and Storage Concepts was recommend by a friend. They came to my house and talked with me about my needs at preferences on how I use my closets. They made great recommendations. I meant them at they office and picked out materials and hardware. They sent me a draft of the designs for each closet. We made a few tweaks and we were done. The installer removed my old closets and left the new closets spotless. It was a seamless process and I am very pleased with the results. I highly recommend!

Design phase went relatively well but project was not completed when promised. We weren’t kept up to date about delays, which left us unable to alter our schedule. Some of the workmanship was shoddy: drawers crooked, drawers that didn’t close properly, rough screw holes left in most drawers, and nothing was cleaned up. The overall experience was disappointing.

Great. Prompt. Dependable. Reasonable. Professional.

Only one installer showed up, an hour late; however he DID call to tell me he was running late. Really nice gentleman/installer but the install took 10 hours for only 2 closets (not large). Due to the lateness of the evening, I sent him on his way I did all the clean up. Very unhappy with the globs of spackle left for me to chip away at and sand down, the shelves I had to wipe down, and the vacuuming I had to do. Not all the holes from the old wire shelving were patched by the installer; they seemed to be randomly chosen. Miscommunication with my representative wasn't met with Customer Satisfaction as the priority, but with defensiveness (albeit polite defensiveness). There was no follow up call or email to help assure my satisfaction...only an email statement showing they had charged my credit card. Any excitement I had about getting the closets arranged was, unfortunately, squelched.

My new closets are life changing related to organization. Missy was an expert at assisting me with the planning and the install team was prompt and professional.

No one told me they would be setting up saws on site, it my garage and cover everything with sawdust-including my car! Poor communication as well as a matter of fact, “to bad for you response” when I complained. I paid for the work in full as my designer told me they would make it right. Later I received an emails saying they saw no issue. Would have hired them to do more work, but never again!

Fantastic job from beginning to end! Pam was great with our design, responded to questions and revisions quickly. She was always helpful. The installers were punctual, cleaned up, and were done in a day. Would recommend with highest regard. Price was very reasonable.

Excellent! Very professional and punctual. Worked with me on modifying designs to meet my needs. Highly recommend!

We are so happy with our new closet from Closet & Storage Concepts! Everyone we worked with was helpful, professional, and punctual. Heather designed a great layout for our small master closet that maximizes the space and makes it feel bigger all within our budget! We will definitely use them again!

The design was appropriate for the space and presented in digital format. Installation was on-time and high quality. I'm very happy with the final product.

Perfect, Pam Moody worked with me and gave some great ideas. The installation fellow was amazing. Do not lose him. He is a gem as well. I really would recommend based on Pam and the fellow from El Salvador who installed and I am really sorry I forgot his name. Terrific job. Over and above.

Wow! Missy made this so easy for me. I'm a "guy" and not too into "designing" or "decorating" or basically picking anything out. I bought a new Lennar home that had the cheapest closet and pantry setup they could get away with. Missy has outfitted my home with awesome storage in these areas and it looks GREAT! Very organized and efficient. From Missy to the installation guys, the whole process was simple and professional. Thanks!

This was the second project they designed and installed for us and once again we were very happy with the results, our garage looks organized for the first time! Thanks Kristin for design and Tyler & assistant for the installation

This is the second time we uses Closet and Storage Concepts. Great work, easy to work with and a very good installation team.

We had issues during the first install date that required a second install. A bottom vertical panel was directly on top of an outlet, requiring a cut out by the installer. The other option was to move the entire unit to an unsatisfactory un-centered positon between 2 windows. This was apparently a design issue. The upper unit had to be “cut to fit” by the installer. The center doors on the bottom were the wrong size. The left vertical panel for the shelving unit to the right of the TV had mis-aligned adjustable shelving holes and needed to be replaced. These were apparently production issues. The last two issues required a second install date. We would like to say that our installer, Albert (Ron), was highly professional and very courteous. His skills and attention to detail were deeply appreciated. The finished product does look very nice.

PERFECT!!!! We have a very large walk in closet. We love the finished product.

My initial interaction with this company was great from them coming out to see our closet, to the design, and all of the questions I had. The designer was great and super friendly and even met us on a Saturday at the showroom to show us different options so we could see them in person. The installation was where the service was poor. The installer did not clean up after himself at all and left caulk in the carpet that had dried. When I complained about it later, they said nothing could be done without proof and then threatened legal action against me because I hadn't paid the final bill while this discussion was ongoing. If you do hire this company to do a closet system, you better make sure to do a full inspection while they are there and if anything is not to your satisfaction, you better take lots of pictures as proof. Otherwise, they won't stand behind it.

Well. Came back and finished punch list.

Amazingly Well. From the first interaction with the sales team to the installation. The process was seamless and the execution both professional and flawless. The value of the experience with this company was not only rendered in monetary savings compared to competitors, but also in the delivery of the product and execution of the service. I never felt sold to but rather supported by an experienced and knowledgeable team, as opposed to feeling a participant in a mere sales transaction. I would highly recommend this company for all of your home / office storage needs. Thank you, Closet and Storage Concepts for an exceptional experience!