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Carpet Pros Inc

Carpet Cleaning, Carpet Sales and Installation, Upholstery Cleaning,

About us

Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!

Business highlights

29 years of trusted experience
Family Owned & Operated

Services we offer

Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.

Services we don't offer

New carpet sales. Carpet installation. Area rug binding.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9787 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 701-725 of 787 reviews

JIM L.
11/2015
5.0
carpet cleaners, flooring contractor
  + 0 more
unknown
Description of Work: Cleaned an area of pet stained carpet. The intial cleaning missed several spots so they had to come back. They also didn't rinse the carpet as well as needed, leaving a residue. They came back once and took care of that, and the 2nd tech was even able to get a couple of spots that the 1st guy missed. I feel like if the 1st tech had taken more time it couldve been much better, but overall it was fine.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Annette N.
11/2015
5.0
carpet cleaners, carpet installation, flooring contractor
  + 1 more
unknown
Description of Work: Stretched carpet and eliminated floor squeaks

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Tracy B.
11/2015
5.0
carpet cleaners, carpet installation, flooring contractor
  + 1 more
unknown
Description of Work: They were great to work with. Polite, punctual, and very helpful. We had carpet stretched and the work is superb. Very pleased!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gregory B.
10/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: All went very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martin K.
09/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

KATHY V.
08/2015
5.0
carpet installation, flooring contractor, carpet cleaners
  + 1 more
unknown
Description of Work: Cleaned carpets and stretched carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie B.
07/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Cleaned upholstery on two chairs looked brand new, unable to get stain out of a third white chair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

Carl M.
06/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: We had bookcases built into a room and needed the carpet recut and shaped to accommodate the changes. They did an excellent job of stretching the carpet and making it fit. Now the room looks like the bookcases were always there, and the carpet fits better than it did originally. We are very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$122

Bobby M.
05/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

JAMES H.
05/2015
5.0
carpet installation, flooring contractor, carpet cleaners
  + 1 more
unknown
Description of Work: Cleaned carpet and stretched carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

RICHARD G.
05/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$500

Keith C.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They came in at time aranged and cleaned 2 floors of carpet, job was done punctually and correctly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin Y.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned part of the carpet in my car where I spilled coffee. (I drove to their main location. The job was well done. Very little moisture left in car. The carpet came very clean (and it is an older car.) It has been a few months and still there is no side effect bad smells. Note: |They cater to people with sensitivities to soaps and scents and have lots of options. They seem to really know their stuff. We hope to use them in our home as well... when the time comes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0

Yes, I recommend this pro
$30

Mary M.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Maryann O.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I have used Carpet Pros a number of times and my two comments would be towards the price and for this particular visit the timing. When they give you a price for "three rooms plus a hallway" it doesn't take into account how big those rooms are, which in the house I am now, are small! Maybe pricing it by square feet? And while the technician was very pleasant, it took him a very long time to get set up, maybe 45 minutes? which I thought was excessive. But the carpets are definitely clean!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$189

Leslie W.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Living room, hall, stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Katherine A.
12/2014
5.0
carpet installation, flooring contractor, carpet cleaners
  + 1 more
unknown
Description of Work: They stretched and then cleaned my carpets. It was 4 bedrooms and a large hallway. It was a great improvement from the bumpy carpet we had before

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Robert M.
12/2014
5.0
upholstery cleaning
  + -1 more
They did an excellent.
Description of Work: Carpet Pros cleaned my easy chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert T.
12/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: 4 bedrooms, 2 stairs, 1 hall and 1 bonus rm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$337

Joe S.
12/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: re-laid wetted carpet and treated for mold

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$295

Linda H.
12/2014
5.0
carpet cleaners, carpet installation, flooring contractor
  + 1 more
unknown
Description of Work: Carpet stretching was done in three areas. Work was done quickly, professionally, and within the time frame I requested. Having been told by another company (Home Depot's installation company) that they couldn't do the work until some date in December, I was beyond happy about Carpet Pros timely response to my needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$143

Louise P.
10/2014
5.0
oriental rug cleaning
  + -1 more
.
Description of Work: They cleaned three oriental rugs for me. The carpets were picked up and totally cleaned at their shop. I was very amazed when they returned them today. They looked brand new. I will definitely use Carpet Pros again and recommend them to my friends. I should also add that one of the carpets had a black cherry jello stain on it and it was totally removed. Amazing!!!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190.28

Thomas B.
07/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Michael K.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Top notch technician, exceeded my expectations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Gayle M.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned a heavily soiled, light carpet. They were able to get out 90% of the stains. Looked very nice when finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage

FAQ

Carpet Pros Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Pros Inc offers free project estimates.
Yes, Carpet Pros Inc offers eco-friendly accreditations.
No, Carpet Pros Inc does not offer a senior discount.
No, Carpet Pros Inc does not offer emergency services.
Yes, Carpet Pros Inc offers warranties.
Carpet Pros Inc offers the following services: Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.
New carpet sales. Carpet installation. Area rug binding.

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM