Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!
Business highlights
29 years of trusted experience
Family Owned & Operated
Services we offer
Cleaning carpet, upholstery, draperies.
Carpet repairs & re-stretching.
Water damage restoration.
Area rug cleaning.
Tile & grout cleaning.
Services we don't offer
New carpet sales.
Carpet installation.
Area rug binding.
Carpet Pros is always professional. Brandon cleaned a spot from pet accident. He was prompt and efficient.
Description of Work: Carpet and upholstered chair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Debbie A.
11/2024
5.0
carpet cleaners
 + -1 more
I have been using Carpet Pros for several years. They always do a great job! I recently had 2 couches cleaned and the family room carpet cleaned. They look amazing! Brandon the carpet tech did an awesome job! He was polite, professional and showed up on time!!
Description of Work: Cleaned carpet and couch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Irina C.
11/2024
5.0
carpet cleaners
 + -1 more
We did carpet stretch and cleaning. Everything was very professional.
Description of Work: We did carpet stretch and cleaning. Everything was very professional.
Rating Category
Rating out of 5
Yes, I recommend this pro
Jonathan J.
10/2024
5.0
carpet cleaners
 + -1 more
Showed up on time, explained options/process/costs and finished on time- excellent work and carpet looked perfect. Definitely would use again!
Description of Work: Cleaned carpet and grout
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$298
Veronica T.
10/2024
5.0
carpet cleaners
 + -1 more
Joe was great. He provided great customer service. The job exceeded my expectations.
Description of Work: Carpet repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$215
Shelli V.
10/2024
5.0
carpet cleaners
 + -1 more
Brandon was friendly, highly professional and did a great job!
Description of Work: Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynn B.
09/2024
5.0
carpet cleaners
 + -1 more
Ingrid worked with our schedule and got us in. Brandon was awesome to work with. Very courteous and helpful.
Description of Work: Our office carpet had never been cleaned. The office has been there since 2009. We had reception area, two offices, break room, computer copier room, and conference room done. Needless to say there were many stains. The carpet looks brand new. Brandon did an excellent job pre treating and restoring our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judi A.
08/2024
5.0
carpet cleaners
 + -1 more
Excellent customer service! They answer their calls immediately! Communicate with the customer on arrival time. Demar was so friendly and professional and did an excellent job cleaning our carpet! This is the second time we have used Carpet Pros! They also did an excellent job on carpet stretching!
Description of Work: The entrance way into a large room needed to be cleaned. It looks great now!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Kara H.
05/2024
5.0
carpet cleaners
 + -1 more
My service technician, Brandon, did an excellent job. He was on time, courteous, and thorough.
Description of Work: Cleaned and stretched carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan B.
04/2024
5.0
carpet cleaners
 + -1 more
Brandon arrived promptly and cleaned all areas. He was very helpful in removing things I couldn’t lift.
Description of Work: I needed one room of carpet cleaned and spots removed in a different room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Judi A.
03/2024
5.0
carpet installation
 + -1 more
I read the reviews first and they were all so positive that I called CarpetPros Inc on Westinghouse to take care of small carpeting issue. My first positive impression was how they communicated! My call was answered immediately - the owner provided an estimate over the phone! The text messages kept us up to date on their arrival. The two men arrived on time, dressed professionally, were friendly with great attitudes and the right tools to make the repair! My only wish is the CarpetPro could provide other services in addition!! :)
Description of Work: There was a buckling in the carpet which was not installed by CarpetPros and CarpetPros restretched the carpeting and it looked brand new!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Lynette G.
03/2024
5.0
carpet cleaners
 + -1 more
Will showed up at our home and let me know my options and the process and then worked hard to get my rugs cleaned and an ottoman we had. I have three dogs so this was a job! I have used other companies in the past but will have Carpet Pros now as my source for professional carpet and furniture cleaning. Highly recommend.
Description of Work: Two large area rugs and a large upholstered cream ottoman.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$290
CONNIE T.
01/2024
5.0
carpet cleaners
 + -1 more
I had my 3 bedroom carpets cleaned, restored and protected. My sectional, a recliner, and 4 upholstered kitchen chairs all cleaned and protected by Brandon who did an excellent job. Even when I pointed out some hard to get out stains he was able to get them out. He is a hard worker and very polite and willing to do anything asked of him and I am fussy and asked a lot!! I would highly recommend Brandon and Carpet Pros. My carpets and all looks like new and smells so clean!! Thank you Brandon and Carpet Pros!!
Love CarpetPros! We have dealt w owner Darrell, and on-site colleagues, Greg, Demar and Lou, and everyone was so professional, conscientious, and helpful. Worked performed was above expectation! Loved all of the extra protective materials they used while performing carpet and rug cleaning service. Highly recommend this company!
Description of Work: Carpet cleaning (Greg, Demar)and rug re-stretching (Lou)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
heather G.
04/2023
5.0
carpet cleaners
 + -1 more
Will did a great job! I am very pleased!
Description of Work: All upstairs carpet with a few pet stains
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cathy D.
03/2023
5.0
carpet cleaners
 + -1 more
Came from out of state to ready an in-law's home for sale. I called a few carpet cleaning places & got the same static response - a high charge & a few weeks wait time. I called Carpet Pros based on reviews & am so glad I did. I spoke to Ingrid & she was friendly, knowledgeable & accommodating to schedule on a last minute basis to come during the one week we were in town. Ingrid was extremely fair with pricing & didn't try to upcharge or talk me into any additional services. Will was the one who came out to do the cleaning. I can't tell you how refreshing it was to have found a cleaning professional who is honest, dependable, truly cares to do a good job & spent 3 hours making sure the carpet was cleaned completely. The carpet looked absolutely amazing! Will was more than happy to answer any & all questions we had. I wouldn't hesitate in recommending Carpet Pros or having Will back for additional cleaning if needed. Thank you Ingrid, Will & Carpet Pros for a truly great experience!!!
Description of Work: Cleaning of carpet in townhome - 3 small bedrooms, living/dining room, stairs, landing. Carpet had not been cleaned in many years. It's a light color carpet so the traffic pattern was particularly dirty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$324
Doug R.
03/2023
5.0
carpet cleaners
 + -1 more
I had my carpet stretched and cleaned, everything was wonderful, from the quote to how they cleaned up once they were complete. The carpet loos as good as new, I thought I was gonna need to replace it, they saved it and saved me a lot of money. Thanks so much, highly recommend
Description of Work: clean and stretch carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from Carpet Pros Inc
Hello & thank you for taking your time to post a review. We have been on Angi (Angi's List) since 1998 & love continually getting such positive reviews. We also love that we were able to save you so much money !! Thanks again. Darrell / Owner / Carpet Pros.
Alma H.
02/2023
5.0
carpet cleaners
 + -1 more
I needed to clean my carpet and I am glad I found Carpet pros. Will clean the carpet and did a fantastic job, he put attention to detail and made sure the carpet was clean, he is friendly and answered all questions I had. I recommend
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alma H.
02/2023
5.0
carpet cleaners
 + -1 more
My house needed carpet stretching badly, carpet pros did an amazing job , they took the time to do it right, they were friendly and great answering any questions I had. I recommend them.
Description of Work: Carpet stretching
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Maria G.
01/2023
5.0
upholstery cleaning
 + -1 more
Did a great job with our couch! I highly recommend them.
Description of Work: Had our couch cleaned and now it looks like new again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Monica P.
11/2022
5.0
carpet cleaners
 + -1 more
Will from Carpet Pro did an excellent job on our carpet. He was so professional and friendly. He was very efficient and really worked ho*** ** stains. I would recommend Will and Carpet Pro to anyone who needs their carpet cleaned.
Description of Work: We needed our downstairs carpet cleaned along with the stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Daniel T.
02/2021
5.0
carpet cleaners
 + -1 more
We contacted Carpet Pros to help us with stretching carpet to repair a bunched up area in our hallway and to clean the carpets. They quickly responded, and I met with one of the owners, Darrell, at my home. Darrell provided us with a quote for the work and we scheduled the work without any issues. The work was completed without any issues and now our carpet looks great and there are no more signs of any bunched up carpet! Overall this was a great experience: they quickly solved our problem and delivered on what they promised.
Description of Work: Carpet Stretching and Cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$490
Jim V.
03/2020
5.0
carpet cleaners
 + -1 more
This is a fantastic company. I would go as far as to say, they are one of the best service providers that I have dealt with in Charlotte. We have used them several times for carpet cleaning and carpet repairs and they have always exceeded expectations. The owner, Darrell, is fully involved and knows his business well. Highly recommend!
Description of Work: Carpets repaired and cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Carpet Pros Inc
Thank you very much !! We look forward to being of service to you again soon.
SELENA AND MARK S.
11/2019
5.0
carpet cleaners
 + -1 more
Outstanding! I have used Carpet Pros since 2006, and this trip I had the pleasure of working with Darryl the owner again who was training a new team member Tommy. We discussed the areas of concerned, I had the furniture moved for a smooth flow and used blocks, coasters and plastic under the furniture legs. Realistically, it takes a good 24 hours for the carpeting to dry with 70 degrees and ceiling fans going. Don't skimp on the carpet protector! It truly saves your carpet for years! Wet carpet will not look as clean, but once it thoroughly dries, you'll notice the difference. If something is not quite right, Carpet Pros will make it right. Good communications when they arrive and discussing the areas of concern will make a huge difference. Total price $509.00
Description of Work: 4 rooms, hallway and stairways cleaned with carpet protector and pet service enzyme solution where needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$509
Response from Carpet Pros Inc
Thank you for taking your time to send in a review. We are very proud that we have been an Angie's List service provider for over 20 years. We look forward to being of service to you for many years to come.
Kathy T.
09/2019
5.0
carpet cleaners
 + -1 more
They picked up rug, cleaned it over a two week period and returned it. It came back perfect. Friendly, professional, I will call them again.
Description of Work: Area rug needed deep cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$315
Response from Carpet Pros Inc
Thank you Ms [Member Name Removed] and we appreciate the positive comments. We are a family business that genuinely cares about doing the job the right way. Darrell Thomas / Owner
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage
FAQ
Carpet Pros Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa