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Carpet Pros Inc

Carpet Cleaning, Carpet Sales and Installation, Upholstery Cleaning,

About us

Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!

Business highlights

29 years of trusted experience
Family Owned & Operated

Services we offer

Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.

Services we don't offer

New carpet sales. Carpet installation. Area rug binding.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9787 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 651-675 of 787 reviews

Sarah H.
12/2022
5.0
carpet installation
  + -1 more
Professional and excellent results
Description of Work: Carpet stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy R.
10/2020
5.0
carpet cleaners, upholstery cleaning, air duct cleaning
  + 1 more
Great! Everything was good.
Description of Work: Carpet and furniture cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Pros Inc
We love hearing from clients through reviews. I am glad everything went well & we appreciate your business.

Patti E.
08/2020
5.0
carpet cleaners
  + -1 more
great job, friendly, on time
Description of Work: Dog had chewed a hole in the carpet. 3in... and so they fixed that
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Response from Carpet Pros Inc
Thank you for the review. We pride ourselves on having "friendly" employees who care.

Jessie B.
02/2020
5.0
carpet cleaners
  + -1 more
Good service
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Pros Inc
Thank you for the review. We always want to provide the best service experience possible.

Brock G.
11/2019
5.0
carpet cleaners
  + -1 more
Excellent service!!!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Joselyn L.
03/2018
5.0
carpet cleaners
  + -1 more
Great job and reasonably priced.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

07/2004
5.0
carpet cleaners, upholstery cleaning
  + 0 more
I USED THEIR SERVICE EVEN BEFORE THEY WERE ON ANGIE'S LIST. THEY ARE ALWAYS SUPERB.
Description of Work: THEY CLEANED MY CARPETS IN THE HIGH TRAFFIC AREAS AND CLEANED THE UPHOLSTERY ON MY DINING ROOM CHAIRS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

BETTY H.
07/2004
5.0
carpet installation
  + -1 more
DARRELL WAS VERY PLEASANT AND WILLING TO TRY ANYTHING TO GET THE CARPET REPAIRED. THE 2 SAMPLES I PROVIDED HIM WERENT AN EXACT MATCH SO THE PATCHES ARE VISIBLE. HE IS TRYING TO FIND SOME DYE/COLOR TO MAKE THE PATCHES MATCH THE EXISTING CARPET.
Description of Work: 2 LARGE BLEACH SPOTS ON LR CARPET. 1- COULDNT DYE DUE TO BLEACH. 2- HOW TO REPLACE TO MATCH EXISTING CARPET. DARRELL USED HIS NEW INVENTION TO CUT OUT TWO HOLES TO DO A PATCH.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARGARET M.
07/2004
5.0
carpet cleaners, carpet installation
  + 0 more
MY PHONE CALLS WERE RETURNED QUICKLY AND APPOINTMENT TIMES WERE KEPT. FREE ESTIMATES AND AN ANGIE'S LIST DISCOUNT ARE GIVEN. THEY HAVE VERY PROFESSIONAL EMPLOYEES. THEY LEFT MY HOUSE CLEAN AND FREE OF DEBRIS.
Description of Work: CARPET PROS STRETCHED THE CARPET IN FOUR ROOMS AND A WALK-IN CLOSET. THEY ALSO DID STEAM CLEANING IN 3 ROOMS AND A CLOSET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

KIM S.
06/2004
5.0
carpet installation
  + -1 more
GREAT EXPERIENCE! THEY ARE EASY TO GET IN TOUCH WITH AND ARE VERY PROMPT AND HARD WORKING. EVERY MEMBER OF THE TEAM WAS VERY PROFESSIONAL. GREAT WORK! MY CARPET LOOKS FABULOUS! I EVEN GOT AN ANGIES LIST DISCOUNT!
Description of Work: THEY RE-STRETCHED CARPET ON MY ENTIRE TOP FLOOR. THEY ALSO REPAIRED A LARGE UNRAVELING SECTION IN MY BERBER CARPET AND CLEANED MY BONUS ROOM CARPET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495

KARL D.
05/2004
5.0
carpet cleaners
  + -1 more
OVERALL, GOOD EXPERIENCE EVEN THOUGH THEY WERE UNABLE TO REMOVE THE PET ODOR. THEY DID COME BACK A FEW TIMES TO TRY AT NO ADDITIONAL CHARGE WHICH WAS NICE. ALSO DID A FEW CARPET REPAIRS AT NO CHARGE.
Description of Work: CLEANED CARPET AND DID PET STAIN REMOVAL ENZYME TREATMENT.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

LINDA & RAY M.
03/2004
5.0
carpet cleaners, carpet installation
  + 0 more
HE WENT ABOVE AND BEYOND THE CALL OF DUTY. THE STRETCHING TURNED OUT VERY WELL TOO.
Description of Work: HE RE-STRETCHED PARTS OF THE CARPET AND CLEANED ALL THE CARPET DOWN STAIRS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

CONNIE T.
04/2003
2.0
carpet cleaners
  + -1 more
THEY RESTRECHED THE CARPET SO FAR THAT IT NEEDED PATCHING, AND DIDNT TELL ME. I DISCOVERED IT AFTER THEY LEFT. AFTER I CONSULTED WITH A THIRD PARTY, THEY CAME BACK AND MADE ATTEMPTS TO CORRECT THE ISSUES. THE RESULTS ARE STILL NOT SATISFACTORY. SEEMS DISORGANIZED AND HYPER.
Description of Work: RE-STRETCHED AND CLEANED CARPETS

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$250

Response from Carpet Pros Inc
THE THIRD PARTY THAT THE MEMBER SPEAKS OF IS THE "INSTITUTE OF INSPECTION, CLEANING AND RESTORATION CERTIFICATION" (IICRC) WHO CERTIFIES TECHNICIANS IN OUR INDUSTRY. THE PATCHING WAS NORMAL AND NECESSARY. WE EXPLAINED EVERYTHING TO THE MEMBER BEFORE ANY WORK WAS DONE. WE CAME BACK AND CLEANED HER CARPET AT NO CHARGE AND WENT WAY ABOVE AND BEYOND TO MAKE THE MEMBER HAPPY. I AM VERY SUPPRISED BY THE NEGATIVE REPORT & KNOW THAT IT IS 100% UNJUSTIFIED. THIS IS THE ONLY NEGATIVE REPORT THAT WE HAVE GOTTEN, AND WE HAVE BEEN ON ANGIE''S LIST SINCE 1998.

RILEY K.
06/2002
5.0
carpet cleaners
  + -1 more
THEY WERE VERY PROFESSIONAL AND RESPONSIVE. THEY EVEN OFFERED TO COME BACK FOR A RE-CLEANING IF WE NOTICED ANY ODORS. I HIGHLY RECOMMEND THEIR COMPANY.
Description of Work: CLEANED AND USED ENZYME TO REMOVE PET ODORS FROM FOUR AREA RUGS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Carol K.
06/2002
5.0
carpet cleaners
  + -1 more
HE HAD MORE COMPETITIVE PRICES THAN THE OTHER THREE COMPANIES THAT I CALLED. THE PERSON THAT I WORKED WITH WAS FLEXIBLE IN PICK UP AND DELIVERY OF THE RUG--HE DROPPED IT OFF ON A SUNDAY AFTERNOON. HE WAS CONCERNED ABOUT THE WEATHER TOO HE KEPT IT WRAPPED IN PLASTIC. WE WERE IMPRESSED WITH HIS CONCERN FOR THE CUSTOMER. HE IMMEDIATELY STRUCK ME AS BEING UNIQUE FROM THE OTHER COMPANIES BECAUSE HE WAS MORE CONCERNED ABOUT MY RUG THAN HIS BUSINESS. HE KNOWS HIS PRODUCT.
Description of Work: CLEANED 8 FT BY 10 FT ORIENTAL RUG

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

PHIL & JAN F.
01/2002
5.0
carpet cleaners
  + -1 more
EXCELLENT SERVICE/DID A GREAT JOB/ THEY DO WONDERFUL WORK /
Description of Work: CLEANED CARPET

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

WILLIAM H.
10/2001
5.0
carpet cleaners
  + -1 more
MR THOMAS WAS VERY PROFESSIONAL AND COURTEOUS. HE GAVE ME AN EDUCATION ABOUT MY CARPET. HE WENT OUT OF HIS WAY TO HAVE A HAPPY CUSTOMER THANKS TO ANGIE''S LIST!
Description of Work: MR THOMAS CLEANED TWO ROOMS IN MY HOUSE AND THEY LOOK NEW. I THOUGHT I HAD ALWAYS TAKEN GOOD CARE OF MY CARPET, BUT IT''S NEVER LOOKED THIS GOOD. I''M VERY PLEASED! P.S. MY HOUSE IS 9 YEARS OLD.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

CONNIE G.
05/2001
5.0
carpet cleaners
  + -1 more
DARRELL THOMAS, THE OWNER DID SOME REPAIR WORK TO STRETCH THE CARPETING. HE DID A BETTER JOB THAN THE CARPET COMPANY MY BUILDER HAD PREVIOUSLY SENT OUT! DARRELL WAS VERY UPFRONT WITH WHAT I COULD EXPECT AND HE DID NOT DISAPPOINT.
Description of Work: CARPET CLEANING

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEVE & PAT K.
06/2000
5.0
carpet cleaners
  + -1 more
VERY PROFESSIONAL ALL THE WAY AROUND. VERY HELPFUL
Description of Work: CLEANED FOUR ROOMS. AND SOME REPAIRS (RESTRETCH)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

BARBARA C.
05/2000
5.0
carpet cleaners
  + -1 more
DARRELL WAS VERY RESPONSIVE BOTH IN PROVIDING A QUOTE AND SCHEDULING SERVICE QUICKLY. HIS PRICES FOR CARPET CLEANING WAS ESPECIALLY REASONABLE, AND HE READILY AGREED TO ADD ADDITIONAL ROOMS AT A LOW PRICE.
Description of Work: CARPET AND UPHOLSTERY CLEANING. $350

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

02/2000
5.0
carpet cleaners
  + -1 more
DARRELL AND HARVEY WERE BOTH VERY NICE, PUNCTUAL AND PROFESSIONAL. I WILL DEFINITELY RECOMMEND THEM TO FRIENDS AND USE THEM AGAIN MYSELF SOMETIME.
Description of Work: SHAMPOOED THE CARPET IN LIVING ROOM , DINING ROOM AND FOYER. THEY PULLED BACK THE CARPET, REPLACED THE PADDING & TACK STRIPS, PUT EVERYTHING BACK & TREATED THE AREAS W/ SPECIAL SOLUTIONS TO KILL THE PET URINE ODOR AND BACTERIA. ALSO CLEANED SOFA & LOVESEAT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LAURA B.
07/1999
5.0
upholstery cleaning
  + -1 more
CARPET & SOFA CLEANING. HE CHARGED ABOUT 25% LESS THAN OTHER COMPANIES I'VE USED. HE WAS VERY THOROUGH,KNOWLEDGEABLE AND VERY COURTEOUS-EVERYTHING LOOKED LIKE NEW AGAIN-EVEN A 10YR OLD SOFA!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RUSS L.
05/1999
5.0
carpet cleaners
  + -1 more
I HAD DARRELL THOMAS COME AGAIN. THE CARPETS LOOK LIKE NEW. HE SPEND EXTRA TIME REMOVING INDENTATIONS AND DIDNT CHARGE ENOUGH CONSIDERING THE WORK INVOLVED. ALSO GAVE ME SOME GOOD ADVICE ON HOW TO MAINTAIN THE CARPET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RUSS L.
12/1998
5.0
carpet cleaners
  + -1 more
I HAD A VERY PLEASANT EXPERIENCE. HE DID AN EXCELLENT JOB REMOVING SPOTS THAT WERE THERE FOREVER. SAVED ME THE COST OF A NEW CARPET! VERY PROMPT, EFFICIENT, AND COST EFFECTIVE - NO HIDDEN CHARGES. CARPET LOOKED FABULOUS WHEN HE FINISHED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SANDRA G.
10/1998
5.0
carpet cleaners
  + -1 more
CLEANED MY 12 YR OLD CARPET. GAVE ME A FREE ESTIMATE , WAS VERY POLITE

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage

FAQ

Carpet Pros Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Pros Inc offers free project estimates.
Yes, Carpet Pros Inc offers eco-friendly accreditations.
No, Carpet Pros Inc does not offer a senior discount.
No, Carpet Pros Inc does not offer emergency services.
Yes, Carpet Pros Inc offers warranties.
Carpet Pros Inc offers the following services: Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.
New carpet sales. Carpet installation. Area rug binding.

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM