Carpet Pros Inc

Carpet Pros did an excellent job cleaning my carpets as a step in the process of cleaning my house. In my realtor interviews, two asked if I had installed new carpets even though mine were 15 years old. I was very impressed with the company and its willingness to work on my carpets until they were clean regardless of the time it took or the different processes required to get the soil removed from the carpets..They worked at least 9 hours on my carpets and only charged the originally planned charge of $299 which was determined in a previous trip by the owner, Darrell Thomas. I tried to pay more, but Darrell would not hear of it. It has been a long time since I have seen that much service and quality orientation by a company. I have recommended them to the realtors I interviewed and anyone else who may be interested in having their carpets ''renewed''. Based on my experience, I would recommend Carpet Pros for Angie's List highest service award - whatever that is.

It was a very favorable experience. Carpet Pros were extremely efficient and professional. They were on time, their prices were reasonable and the work was more than satisfactory. I will call them every time I need carpet/rug cleaning.

I am extremely satisfied with Carpet Pros. They did an excellent job cleaning the carpets in my house. Tony was very friendly and did a very thorough job. He made some recommendations for some spot and enzyme treatments. This was a great experience and I will definitely use Carpet Pros in the future.

Didn't charge for area he had stretched before.

We were very satisfied at how effective they were in treating and removing the stain. We were also very impressed with how knowledgeable, professional and friendly Mr. Thomas was representing his company.

Tony has done my carpets on two prior occasions also and is always on time and very professional. The best prices I have ever paid and the most beautiful results ever. The carpets stay looking good, unlike some cleaning companies and they are very easy to schedule with.

This is the second time I have used this company. They are professional and do excellent work. I will continue to use them in the future.

Arrived on time for both the estimate and the job. Very professional, honest, and polite. Carpet Pros performed beautifully, did the work exactly as they said they would. The job took a little over 4 hours to complete. The workmanship was of very high quality - a true craftsman. A joy to work with.

Tony was prompt, courteous, and very detailed to his work. We have very light carpets with many stains from our 2 year old son and 2 cats. Tony was able to get up most of the stains (food, playdough, animal stains, etc) and fur. There were a few tiny stains left, but I'm not sure anyone can get them out at this point. He even gave us tips on effective cleaners. Our carpet looks absolutely beautiful!! I plan to use this company every 6 months to refresh and restore our carpets. Their price is great, and their service is excellent! I would recommend them to anyone! We have tried many cleaners before, but every other company left traces of cat fur (one company even brought a vacuum with no spin brush and they couldn't even pick up ANY of the fur!!!), they couldn't get out the stains or neglected to move the furniture. Tony did all of this for us, and left our house looking perfect. This is honestly the best carpet cleaning we have ever had!

Highly professional at time of estimating and at time of performing the service. It's clear that the company takes pride in its work and its employees.

I was able to speak to the owner on my first phone call to the company. He was very knowledgeable and helpful. He asked me to put damp towels on the spot and cover them with heavy books. This made the spot easier to remove the next day when he came. Though the person he sent to clean the carpet was 2 hours late the next day, I was still pleased that they were able to come the very next day. The spot came completely out. I will definitely use them again!

They did run into traffic on the way here, but called as soon as they realized they wouldn't make it by their scheduled appointment time. Both guys were polite and worked quickly. I would definitely use them again, and refer them to others.

Tony did a great job getting my carpets clean. There was a rust stain on one of the floors that had not come out when I had the carpets cleaned in the past, but Tony was able to remove it!! The very best part is the manner in which they clean the carpets left them residue free, and 6 weeks later the carpets still look like they did the day Tony left! This was not the experience I have had in the past when they had been cleaned. Highly recommend Carpet Pro's!

VERY THOROUGH IN THEIR CLEANING, COUCH & LOVESEAT HAD NOT BEEN CLEANED IN 2 YEARS---VERY DIRTY! CARPET IN BACK ROOM HAD LOTS OF DIRTY AREAS, AFTER CLEANING, IT LOOKED BRAND NEW AND SMELLED GREAT. HIGHLY RECOMMEND.

DARRELL WAS GREAT WHEN WE MET, HE WAS RITE ON TIME, WAS ABLE TO DO THE JOB THE NEXT DAY. WHEN TONY SHOWED UP THE NEXT DAY, HE WAS VERY NICE AND ON TIME. CAME IN AND STARTED REPAIRING THE DAMAGED AREA'S PERFECTLY, BEST REPAIR I HAVE SEEN. STEAMED CLEANED THE CARPET, IT LOOKS FANTASTIC. THESE GUY'S ARE GREAT AND KNOW WHAT THEY'RE DOING. THEY HAVE MY BUSINESS IN THE FUTURE. THANKS GUYS!

VERY COURTEOUS. DID A VERY GOOD JOB.

I CALLED ON A FRIDAY AFTERNOON IN A HURRY TO HAVE MY MASTER BEDROOM CLEANED. CARPET PROS SCHEDULED SOMEONE TO ARRIVE THE NEXT DAY. TONY ARRIVED ON TIME AND WAS EXTREMELY FRIENDLY AND PROFESSIONAL. HE WAS WILLING TO DO ANY EXTRA WORK I THREW IN LAST MINUTE AND ALL PRICES WERE VERY REASONABLE. TONY MANAGED TO REMOVE ALL STAINS. THE DIFFERENCE IS UNBELIEVABLE. MY AREA RUG LOOKS BRAND NEW. I AM DEFINITELY HIRING THIS COMPANY TO DO ANY CARPET OR UPHOLSTERY CLEANING WORK I HAVE IN THE FUTURE. I ALSO HIGHLY RECOMMEND TONY.

MY EXPERIENCE WITH CARPET PROS WAS EXCEPTIONAL! DARRELL, QUOTED THE PRICE (PROMPTLY) AND SCHEDULED THE APPOINTMENT WITH TONY AND JACOB WITHIN DAYS OF MY CALL. I WAS EXTREMELY SATISIFED WITH THE OUTCOME OF THE FURNITURE, TONY AND JACOB MADE IT LOOK NEW AGAIN! I INQUIRED ABOUT MY CARPET AND WHETHER IT WOULD LOOK BETTER BY SIMPLY CLEANING IT, RATHER THAN REPLACING IT. TONY GAVE ME HIS ADVICE. TO MY SURPRISE, TONY EVEN CLEANED MY LIVING ROOM FLOOR. I WOULD DEFINTELY USE CARPET PROS AGAIN AND I AM (TONY IS COMING BACK TOMORROW TO CLEAN THE CARPET IN THE REST OF THE HOUSE), CARPET PROS SAVED US SEVERAL THOUSAND DOLLARS!

THE OWNER RESPONDED THE SAME DAY WE CALLED IN. THE DAY OF THE WORK THE TECH WAS EARLY AND THE OWNER CALLED TO SEE IF HE COULD COME EARLIER THAN THE APPT. WHICH SUITED US FINE. THE TECH, TONY WAS VERY PLEASANT AND DID AN EXCELLENT JOB. IT MADE OUR OLD CARPET LOOK ALMOST BRAND NEW. I WOULD RECOMMEND THEM TO ANYONE THAT NEEDS CARPETS CLEANED. THE WORKMANSHIP AND THE OVERALL BUSINESS LIKE PROFESSIONALISM BY THE OWNER AND TECH WAS FIRST RATE.

THE TECHNICIAN CAME WHEN PROMISED AND WAS VERY POLITE AND PROFESSIONAL. THE CARPETS CAME OUT VERY NICE. ALL OF THE SPOTS WERE REMOVED. UNFORTUNATELY, THE CARPETING TOOK ABOUT 6 HOURS TO DRY. IT HAS BEEN A FEW MONTHS AND THE UPSTAIRS STILL LOOKS GOOD BUT THE FAMILY ROOM IS VERY DIRTY. IT IS HARD TO TELL IF SPOTS CAME BACK OR IF IT JUST NEEDS TO BE CLEANED AGAIN. IT IS A VERY HIGH TRAFFIC AREA. I DON'T THINK I WOULD RECOMMEND THEM BECAUSE OF THE LONG DRYING TIME.

JOB 1: A TERRIFIC JOB! NOTHING, BUT COMPLIMENTS FOR THE JOB THEY DID ON THE CARPETS. JOB 2: THEY DO A GREAT JOB. TONY ALWAYS DOES EXCELLENT JOB. I WILL CONTINUE TO CALL WHEN CARPET NEEDS REFRESHING.

DID AN OUTSTANDING JOB! DARRELL CLEANED CARPETS FIRST AND SAID SOME STAINS MIGHT REAPPEAR (WHICH THEY DID), A.J. CAME BACK OUT AND CLEANED AGAIN (FOR FREE) AS WELL AS SOME OTHER RUGS/CARPET AREAS. THEY DID A GREAT JOB! CARPETS AND RUGS LOOK LIKE NEW. GOOD CUSTOMER SERVICE AND QUALITY WORK IS ALMOST NON-EXISTENT IN TODAY'S WORLD, BUT I HAVE FOUND IT WITH THIS COMPANY! THANKS!

CARPET PROS WERE GREAT TO WORK WITH. THEY WERE PATIENT WITH MY QUESTIONS AND METICULOUS IN THEIR WORK-- THEY DID AN OUTSTANDING JOB. TONY AND DARRELL WERE VERY PROFESSIONAL WITH BOTH THEIR SCHEDULING AND THE APPOINTMENT. THEY CALLED AHEAD BEFORE THEY CAME, ARRIVED ON TIME, MOVED FURNITURE AND WORKED VERY EFFICIENTLY. THEY WERE ABLE TO REMOVE A STAIN THAT 2 OTHER CARPET CLEANERS HAD FAILED WITH. IT IS WITH A RESOUNDING YES THAT I WOULD RECOMMEND THEM AND OF COURSE USE THEM IN THE FUTURE.

JOB 1: OUR EXPERIENCE WITH CARPET PROS WAS GREAT, FROM THE INITIAL PHONE CALL TO THE ACTUAL CLEANING. TONY WAS PROMPT, PROFESSIONAL AND DID AN EXCEPTIONAL JOB. WE WOULD CERTAINLY RECOMMEND THEM TO ANYONE LOOKING FOR QUALITY WORK. WE WILL DEFINITELY BE USING THEM IN THE FUTURE. JOB 2: WE ARE A REPEAT CUSTOMER AND VERY HAPPY! EACH TIME WE HAVE CALLED FOR WORK, WE GET A QUICK RETURN CALL AND A PROMPT APPOINTMENT. DARRELL IS ALWAYS PROFESSIONAL AND HARD WORKING. WE HAD AN UNUSUAL RUG CLEANED-A FELTED SHAG. ONE OF THE STRANDS WERE COMING UP AND DARRELL OFFERED TO REPAIR IT AT NO COST SIMPLY BECAUSE HE WANTED TO LEARN MORE. (THIS WAS ONE OF THE FIRST OF THIS TYPE OF RUGS HE HAD SEEN THAT NEEDED REPAIR) NEEDLESS TO SAY, WE WILL CONTINUE TO CALL CARPET PROS BECAUSE OF THEIR WORK ETHIC, FAIR PRICING, PROFESSIONALISM AND PROMPTNESS.

TONY (TECHNICIAN)WAS SENT OUT TO MY HOUSE, HE WAS ON TIME AND VERY COURTEOUS. HE EXPLAINED A FEW OPTIONS TO ME WHEN HE ARRIVED AND WE AGREED ON A SOLUTION. TONY PERFORMED THE WORK WITH GREAT ATTENTION TO DETAIL AND MY CARPETS LOOK GREAT. I WILL DEFINITELY CALL THEM AGAIN WHEN I NEED ADDITIONAL WORK COMPLETED.