About us
Business highlights
29 years of trusted experience
Family Owned & Operated
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
4.9787 Reviews
Showing 476-500 of 787 reviews
LAURA S.
03/2007
carpet cleaners
 + -1 moreTony arrived on schedule, checking w/us about 20 minutes prior to inform us he was in route. He assessed carpets thoroughly. Another member of this company started cleaning upstairs while Tony spot treated the needed areas. Did a wonderful job on our carpets, most stains were removed (we didn't expect they would all come out). It was evident he gave attention to his work/customer. Tony is a fine representative for this company. I have never used a carpet cleaning service before because my previous home had hardwood floors. My husband and I are pleased w/result and highly recommend this company.
Description of Work: We had the carpets in our entire home cleaned, prior to move in. Upstairs was 4 bedrooms and hallway. Carpets on stairs, in dining room, living room, and sunroom were also cleaned. The house is only 3 years old, but there was spots of paint on the carpet in several room that needed extra attention. Scotchguard was also applied to dining and living room areas.
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Yes, I recommend this pro
$311
KAREN M.
03/2007
carpet cleaners
 + -1 moreCalled early and met me at condo. They were very efficient and told me up front a couple of stains they would not be able to get out. Everything went smoothly and the carpet looked 100% better when they finished.
Description of Work: Cleaned living/dining area and one bedroom in rental unit used by University students.
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Yes, I recommend this pro
$99
JOICE K.
02/2007
carpet cleaners
 + -1 moreI called them for an estimate because they were #1 on Angies list. They gave me an estimate at 1/2 the price of another famous company, & I liked the way the man sounded that I spoke with on the phone at Carpet Pros a lot better than at ZeroRez. They came out just a few days after calling them. They were here for a little over 2 hours to do all the work. I couldn't be more satisfied. The carpet was nasty, as we had not had it cleaned in 4 years, we have 2 small children, a cat, and a dog. There was several pet stains. They did not charge extra for them. The carpet is beautiful now. It looks like new! All the stains are gone! The furniture was also dirty for the same reason, and hadn't been cleaned in 5 years. It is so much brighter now! I am so glad I joined Angies list and found out about them. They should advertise. If it wasn't for this website I wouldn't have known of them. I definitely feel I was treated well by them, both price and work. Top Notch!!! Thanks Tony!
Description of Work: Carpet Pros cleaned our Sofa, Loveseat, and the carpeting on about 2/3 of our house.
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Yes, I recommend this pro
$300
JIM B.
02/2007
carpet cleaners
 + -1 moreWhat an impressive and stellar firm! Rarely have I encountered such a professional, competent, and personable firm. The carpet was promptly picked up, the process was thoroughly explained, and the delivery was as promised. The Turkish carpet in question was approximately forty years old and had not been cleaned in probably thirty years. I cannot stress enough the impressive job done on this rug; it looks absolutely incredible! Stains have disappeared and the colors look new again. And, Darrell Thomas made sure it was laid properly before he left.
Description of Work: Forty-year-old Turkish carpet, approximately nine feet by twelve feet, was sent to be cleaned. It had probably not been cleaned in approximately thirty years, so presented a challenge, to say the lease.
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Yes, I recommend this pro
$200
DEE S.
02/2007
carpet cleaners
 + -1 moreI did my research on Angies List and chose Carpet Pros. BIG mistake! Mr. Thomas is all talk and no follow through. I guess he can do small jobs ok such as wall to wall, but not 11X16 ft. area rugs. Due to lumps, soil and bad odor, I chose to not use the area rug in my home. Now it sits rolled up in the garage. He messed up BIG time and better not say anything against me because I was very kind until he lied to my face about the binding. All the weird excuses made me uneasy. All he had to do was clean it & sew a simple cotton binding in good time and a reasonable amount of quality. Had he done a good job, I was going to let him clean wall to wall and some furniture. Not now or ever. No wonder he didn't want me to pay. He knew the truth! I'm out of a fairly new and expensive carpet. It bothers me that someone can be so deceitful.
Description of Work: My 3 yr. old, lightly soiled large wool rug ($2,500) was picked up in early Sept. 2006 by Mr. Thomas and another man to be cleaned and a two foot section of binding to have a sewn repair. It was promised within 7-10 days. Two months passed & numerous phone calls & excuses to tell me the binding was NOT done to his liking and that he's a perfectionist. Late in Oct. Sat. morning the rug was delivered by Thomas who could barely lift it. He said no charge when he came in. It was WET. He said somebody used bug killer on it without asking him first. It never had bugs! It smelled, had spots on it that weren't there before and it was lumpy. He claimed he had never cleaned a rug like it before. It's a common rug! He was going to charge me $100 for the binding repair, but I said I wanted to think about it and see if the rug improved with drying. However, 5 minutes after he left I noticed the binding was not sewn. It was hot glued and coming apart! I called him. He apologized and said no charge.
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$250
Mark U.
02/2007
upholstery cleaning
 + -1 moreVery good! My sofa is so much cleaner now! The technician Tony was friendly, professional, and did a good job.
Description of Work: The sofa was cleaned, scotch guarded, and an enzymatic deodorizer was put on.
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Yes, I recommend this pro
$120
Darie L.
02/2007
carpet cleaners
 + -1 moreOne phone call and the next day they were at the house, on time, personable and did a wonderful job. A definite winner! They are really nice folks.
Description of Work: Carpet AND upholstery were cleaned.
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Yes, I recommend this pro
$190
KATE R.
02/2007
upholstery cleaning
 + -1 moreCalled Carpet Pros to schedule cleaning and was promptly scheduled for that week. Darrell, the owner and two employees (Tony and Anthony) showed up on time. Darrell was great about answering any questions and everything was cleaned very well. They also cleaned a small rug by the front door that my kids tracked in snow on without charging.
Description of Work: Steam cleaned a sofa and love seat and treated with a germicide to kill bacteria. I also had area rug cleaned and treated with stain protection.
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Yes, I recommend this pro
$240
ANGIE P.
01/2007
carpet cleaners
 + -1 moreGreat! Easy to reach, showed up on time, fair price, in and out. Carpet looks good.
Description of Work: Carpet cleaned three rooms.
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Yes, I recommend this pro
$99
Sheri C.
01/2007
carpet installation, flooring contractor
 + 0 moreI originally contacted Darrell due to excellent reports on Angie's List. While I reached his voicemail each and every time I phoned, he was very prompt, polite and responsive when calling back. He showed up on time on the date we had chosen for the estimate, and he was professional and respectful about tracking mud into the house since it was raining. On the day the actual work was performed, he and his crew once again showed up on time and were polite and worked hard and consistently to get the job done to my satisfaction. The carpet looks great!
Description of Work: Darrell stretched our carpet upstairs. After repairing, the representatives cleaned and put Teflon on the carpet to assist in prohibiting stains.
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Yes, I recommend this pro
$700
Shari M.
01/2007
upholstery cleaning
 + -1 moreI would definitely recommended this company. They were able to schedule quickly and were on time. Darrel and the other technician were professional and able to clean the furniture thoroughly. They even cleaned the carpet in the room that the sofa was in.
Description of Work: Cleaned a couch, love-seat, 2 large club chairs, and 2 ottomans.
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Yes, I recommend this pro
$346
LINDA H.
12/2006
carpet cleaners
 + -1 moreDarrell was quick to return my call and was very courteous on the phone. Darrell was able to schedule my appointment for the next day. Tony came to do the work at my home. He was courteous, professional and arrived promptly for the scheduled time (called prior to arriving). To assess how bad the urine stains were, Tony pulled back a piece of the carpet and let me examine it with him. I was amazed at what I saw and afraid we would have to replace the carpet. Tony discussed what he could do to try and remove the stains and odor. When he was done the room smelled fresh and clean and most of the urine stains were gone. Tony really knows what he is doing and I will be sure to use Carpet Pro again when I clean the rest of the house. Thank you very much Tony!
Description of Work: Cleaned carpet in bonus room, upstairs foyer, and removed urine and odor from great room carpet.
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Yes, I recommend this pro
$241
CORNITA S.
12/2006
carpet cleaners, upholstery cleaning
 + 0 moreTony did excellent work. There was a misunderstanding on my part about the price. I picked Carpet Pros because I thought there price was lower than a competitor that I had considered for the job. I had recorded my figures incorrectly, and Carpet Pros was actually higher than the competitor. Tony was willing to compromise and adjusted his price down to match the competitor (in actuality, it was $1 less than the competitor).
Description of Work: They cleaned the carpet in two rooms and also cleaned two sofas including the pillows.
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Yes, I recommend this pro
$195
ELLICE L.
11/2006
carpet cleaners, drapery cleaning, upholstery cleaning
 + 1 moreThey are wonderful. They are very knowledgeable. They made other recommendations on how to keep my house free of germs.
Description of Work: They cleaned draperies, a large sectional, and an area rug.
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Yes, I recommend this pro
$295
PIPER & CHRIS G.
11/2006
carpet cleaners, carpet installation
 + 0 moreDarrell came out on a Saturday to give an estimate. He was very personable and professional. On the day scheduled, he arrived with 2 employees on time. The company who took up the carpet at the time of the water damage cut the carpet in jagged lines, so it was hard to repair, especially being berber. We are very happy with the job Carpet Pros did!
Description of Work: They reapplied tack strips, put down new padding, restretched, repaired, and cleaned berber carpet after water damage. They also applied an enzyme to kill bacteria, mold, and mildew that may have resulted from water damage.
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Yes, I recommend this pro
$540
JULIA H.
11/2006
carpet cleaners
 + -1 moreDarrell was very professional and courteous. We were happy that they picked up the rug at our convenience.
Description of Work: They picked up a 8 x 5 rug cleaned and returned it.
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Yes, I recommend this pro
$65
SUSAN F.
11/2006
carpet cleaners
 + -1 moreExcellent job. It took a little longer overall, than I expected, but the result was superb. I only wish, I had asked how long it would take for the carpets to completely dry.
Description of Work: Cleaned wall to wall carpeting, in 2 rooms and the hallway.
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Yes, I recommend this pro
$89
STEVE W.
11/2006
carpet cleaners
 + -1 moreArrived on time, gave us good advice regarding cleaning with our 2 dogs and they did the work quickly. Have added a new cleaner that sped up the work and allowed them to use less soap and water, so drying carpets was easy. Have used them many times in the past.
Description of Work: Cleaned 7 room rugs and area rugs plus teflon protection.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$357
NICOLE L.
11/2006
carpet cleaners
 + -1 moreThe contractor arrived on time. He was careful with our furniture and hardwood floors. He did a thorough job cleaning the rugs. He told us how long it would take to dry, etc.
Description of Work: Carpet Pros cleaned all of the carpeted areas in my home.
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Yes, I recommend this pro
$317
CHRISTIAN Y.
11/2006
carpet cleaners
 + -1 moreI was extremely please with their work and I would recommend them again.
Description of Work: They cleaned the carpet in my business.
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Yes, I recommend this pro
FRED G.
11/2006
carpet cleaners
 + -1 moreThe reception on the phone was excellent. Darrell explained how the company operates, provided me with an estimate, and scheduled the appointment. He arrived on time (ahead of me) and again explained his company philosophy and after examining the carpet offered optional services explaining the reason and cost. He also offered some suggestions including running all the ceiling fans to accelerate the drying process. The work was completed on time and with a certain sense of pride. I was impressed. The technician offered to send me an invoice, but since the work was as requested and complete I paid the agreed amount at that time. I would certainly recommend Carpet Pros and will reemploy them in the future.
Description of Work: Pre-move in, whole-house carpet cleaning.
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Yes, I recommend this pro
$320
Lerores S.
11/2006
carpet cleaners
 + -1 morePreviously had been serviced by ChemDry but wanted to try another firm after spots returned. Carpet Pros very professional, showed up on time and did best job of cleaning of any carpet service I've tried. Only negatives- they did not put protective foam under table and couch while carpet dried and the total charge was $20 more than quoted with no explanation on invoice. I left message for explanation but did not receive call back.
Description of Work: Cleaned carpet in 2 rooms and hallway.
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Yes, I recommend this pro
$119
SUSAN & DAVID R.
10/2006
carpet cleaners
 + -1 moreWe were very happy with it. They were very responsive and they had the best price of the other companies we talked to. He came to pick up the rug without any additional cost.
Description of Work: They cleaned our living room carpet cleaned. Within a couple of weeks we had our grandchildren over and they made it dirty again, and Carpet Pros came back out to clean it again.
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Yes, I recommend this pro
$180
LARA H.
10/2006
carpet cleaners, upholstery cleaning
 + 0 moreWe have 3 pets and were questioning whether to replace the carpets due to pet accidents and odor. Our last resort was to contact Darrell and Carpet Pros and he provided his honest suggestions on what we should do in each room. The recommendations were not always the most expensive option but rather the best solution to suit our needs. The pricing we were given was very competitive and based on their Angie's list discount and rating, we felt comfortable going with them and were very pleased we did. They were able to schedule us within 2 weeks of the day we received our estimate and they showed up right when they said they would. We were amazed at the time and attention that was given to our carpet to ensure that problem areas were as clean as could be. Not only is the quality of service high and pricing competitive, but Darrell and his team are good people too. Very friendly and exceptionally courteous and knowledgeable. We'd use them again and definitely recommend.
Description of Work: Carpet cleaning, enzyme treatment on pet stains and furniture upholstery cleaned.
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Yes, I recommend this pro
$600
Alice L.
10/2006
carpet cleaners
 + -1 moreThey were Fantastic. Tony did the work and he arrived promptly. The price was good.
Description of Work: They cleaned my wall to wall carpets in my house.
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Yes, I recommend this pro
$185
Contact information
3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273
http://carpetproscharlotte.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
9:00 AM - 2:00 PMLicensing
Insured
No License Required for Trade
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage
FAQ
Carpet Pros Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Pros Inc offers free project estimates.
Yes, Carpet Pros Inc offers eco-friendly accreditations.
No, Carpet Pros Inc does not offer a senior discount.
No, Carpet Pros Inc does not offer emergency services.
Yes, Carpet Pros Inc offers warranties.
Carpet Pros Inc offers the following services: Cleaning carpet, upholstery, draperies.
Carpet repairs & re-stretching.
Water damage restoration.
Area rug cleaning.
Tile & grout cleaning.
New carpet sales.
Carpet installation.
Area rug binding.
Contact information
3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273
http://carpetproscharlotte.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
9:00 AM - 2:00 PM