Carpet Pros Inc

I hired Carpet Pros to clean my daughters bedroom carpets in her condo to rent. The bedrooms were completely empty, no funriture. The renter, a lady and her mother, inspected the condo yesterday before moving in today. The mother complained of dirty carpets especially around the edges next to the wall. The carpet edges were dirty almost black looking. On Sunday, 6/26, my wife tried to clean the edges but had to call another carpet cleaning company to get an emergency cleaning of the carpet edges this morning before the renters moved in. It was difficult to see the edges at the time of the cleaning due to wet carpet and I could not walk into the room and inspect the edges closely. Carpet pros were professional, showed up on time, and cleaned up after completion. The complaint is that the carpet edges were not cleaned properely.

Wonderful, Wonderful, Wonderful! Exactly what I wanted, crew was on time and very neat. Right on budget. Very skilled team. Quick return call, easy appointment set-up. Overall GREAT experience. Add Carpet Pros to contact list...they are great!

When i called this time, I did not specifically say i was an Angie's List subscriber. Maybe that made the difference because they never returned our calls. I called one time and left a voicemail. I received one voicemail back. My husband called 5 subsequent times and never received a return phone call. In my opinion, when you run your business by using voicemail instead of having someone dedicated to answering the calls and talking with the customer you're cutting corners that will reflect in your business. I receive mailers all of the time about this company and not sure where the breakdown is for them but their customer service needs some focus. Won't recommend and will definitely tell others of our poor experience and their poor customer service of not returning calls.

They never returned my calls or responded to my e-mail.

The owner contacted me after I left a message and I questioned him prior to booking the appointment, about being able to clean berber carpeting. He advised would be no problem, they clean berber all the time. The employee arrived on time and he advised berber could be difficult. He then proceeded in cleaning. It looked good, but a couple days later, my son and 19 month old grandson were here from out of town and were going barefoot on the carpet, which I do not. Low and behold the bottoms of their feet were black. We wiped them off and said okay lets do this again to see if it really is the carpet. Well, they walked barefoot again on the carpet and their feet were black again. I tried calling the business number three times and left word to call me back. I left a message 5/23, 5/24 and 5/25 and they have never returned my call. I will not pay them again for carpet cleaning and I will not be recommending them to anyone.

Tony did a wonderful job and we were very impressed with both the quality of the work and the price. He knew a lot about the problem and exactly how to treat it. He even made 2 trips out to our house. The mold problem was a terrible experience for us, and it could have gotten worse if we had not had an honest and knowledgeable person handling the problem.

Extent of cleaning and moving furniture was explained to me over the phone and the work scheduled right away. Work was done on time and as described, and we're very pleased with how the carpeting looks and smells now.

They did a great job. We found them on Angie's List when we were checking ratings. Their friendliness stood out, and they just did a good job. The only other company that matched their price was a company that I didn't want to use. They didn't take long to come out.

Owner of company came out, reviewed job and gave estimate. Technician came at appointed time. As was explained to me ahead of time, the repair was performed without removing the majority of the furniture; I helped him move a couple of larger items around, although he was prepared to move everything himself. He loosened the carpet. re-stretched it, removed the new excess and re-installed it. The work was done quickly and the final bill was within the original estimate. Since I've been slow to submit my report, I can say the re-stretching was a complete success; we've no issues since. I get an occasional mailing for specials (cleaning, etc), but have not as yet needed their services again. If you're concerned about any especially delicate or heavy furniture, I'd specifically request 2 technicians or move it beforehand. Other than that, I'd recommend them without hesitation.

They were okay. I had some problems with them changing the appointments. They were not unprofessional. I would not use them in the future.

They were very responsive. Came in did the job quick and offered suggestions on how to treat pet urine odor ongoing.

They came right out and cleaned the carpet. It turned out as well as could be expected. They responded very quickly and did the best they could. I was happy with the outcome and I would defiantly call them again.

I liked them. They were courteous, professional and polite. They did a good job. They were punctual, professional and aligned. They were competitively priced.

They are very professional. They offer good value. We have frequent need of their services because we have a naughty house pet.

Very responsive with call back/schedule. Showed up on time. Did a great job.

I was very pleased with the carpet cleaning overall. They were extremely flexible; allowing me to change the cleaning date several times due to circumstances beyond my control. They were on time and on budget. I gave them a "B" for price only because they charge you quite a bit per room for a la carte services, such as carpet protection. Although, they are not pushy in offering those extra services and respect your decision. They are very informative and walk through the house with you taking into account special needs, problem areas or sensibilities you have with the process. They honor every promise they make and were extremely trustworthy. The carpet looked like new when it was done. I will use them again to re-stretch and clean the a carpet at another property.

I thought I would have to replace the carpet. They were able to replace the carpet padding and eradicated all of the mildew smell! They used chemical cleaners and sprayed to ensure we won?t have any mold returning. They were able to save the room! The owner and helpers were incredibly nice!

We were told the furniture would be moved and cleaned underneath, but the technician was unwilling to move the queen sized bed, which needed a good cleaning. After some back and forth, he finally did clean underneath, but I did not feel as if I should have had to ask twice.

They did fairly well. Did a good job with the carpet, but left a few areas undone. I had to remind them that there was an other room that they agreed to do- the two guys did not communicate well about the job.I had to call them back from outside to finish the work. Two spots in two rooms I found the carpet not tucked in.

The experience with them was good. I would use them again.

He did a good job and took very good care of our furniture.

Had Carpet Pros come in and clean the carpets and repair a few worn areas around doors. The workers arrived when promised and work on cleaning the carpets. I was not there when they were working and they were done within a couple of hours. I was not happy with the job that was done because there were several stained areas that we had to go back and take care of - they looked as though they were barely touched by the company. I had to go back and re-clean the areas with my own carpet cleaner and was able to get them up for the most part. I am now having to have it cleaned again, because the house is now a rental and the tenants are complaining that they aren't clean and also of an odor.

The technician called ahead and arrived a few minutes early, which was wonderful. He was very courteous & professional. All the carpets look great and the loveseat which is in the kid's TV room looks great too! We worked with Carpet Pros last December to clean our carpets and called them back again this year. You can't go wrong! They are reliable, reasonably priced, deliver excellent work, and are very professional.

Their prices were competitive and were in line with their competitors. The value they provided for the price we paid was very good. The representative was very friendly and prompt!

First time that I have used Carpet Pros. No problem scheduling service and technician was right on time. Technician spent extra time cleaning staircases which cleaned up beautifully. While he was here, I asked about cleaning no wax linoleum floor in kitchen. He took the time to treat a small area so I could examine the difference. He was able to allow extra time to clean floor with buffer and steamer. It really cleaned ground-in dirt and we are very happy with the result. I felt that he took pride in the results of his work and I would definitely us them again next year.