Carpet Pros Inc

Carpet Pros did a fantastic job! Their prices are great, and the carpets looks great. We were planning to throw our kitchen rug out and it came back looking new.

I was just an alright experience

The scheduling process was more professional than most healthcare related appointments I make. The information they mailed to me prior to the cleaning was informative and insured that I was well prepared. They called to confirm their arrival. The technician, Josh, arrived at the exact time in a spotless truck, dressed impeccably, with clean and well organized equipment. He worked very hard - nonstop- for several hours. He answered all of my questions and left our house far cleaner than when he arrived.

They were awesome. They were very professional. They did everything that they said they would do after they got here. They put plastic down, and blocks under furniture. I had to move nothing for them.

Great service! I spoke to them on the phone and gave them the details of the problem that I had. I also emailed them photos of the problem and the same day they came back with an estimate to fix the run in my Berber carpet. They were able to get me right in on the schedule and even showed up early, which was a plus. They know their stuff and take great pride in their work. For my problem, it was a little different. I didn't have any spare carpet, it was on a concrete basement floor, and on a seam. He was able to use a piece of equipment that used a newer technology rather than the typical glue seam. It looks perfect. He made some cuts, stretched it out, etc. and you can't even see where the problem was at. I would use them again in a heartbeat. Very friendly and had years of experience, which showed in the workmanship. If you need someone that knows their stuff, contact them for your carpet repairs.

Great. I have 8 rental houses and have used Carpet Pros for a number of years. They are able to get out the worst stains included grease and large spot of spilled paint that a tenant had left on the carpet. They are great to work with and are able to do amazing things with dirty, soiled carpet. They are the only carpet cleaners that I use now for our rental property and home.

It went well. I think his wife and him own the company. They are extremely patient and kind people. They are very concerned about their clients.

On time, professional and very easy to work with.

Darrell came to the house to give me an estimate the same day that I called. They were flexible with scheduling (we broke our service up into two days to work around our work-at-home schedules). The carpet stretcher arrived on time and did a fantastic job taking out the many wrinkles out of our office carpet that have been growing bigger and multiplying over the years. They worked out a way to do it without us having to move our heavy desks and three, stuffed book cases. The carpet cleaner also showed up as scheduled. He took time and care in preparing the rooms for cleaning. The cleaning went quickly, and all moved furniture was carefully returned to its original location (on foam blocks). He explained the process, what to expect, and gave us post-cleaning instructions. The carpet areas that were cleaned turned out great. Noted stains (that I could not get out myself) were easily removed, and the pile in high-traffic areas was restored to "fluffy". We are very pleased with the results and will definitely engage Carpet Pros for future carpet care needs.

Carpet Pros did an excellent job. They were very professional, thorough, and timely. My carpets and upholstery look great. I would absolutely use them again and would highly recommend them.

Carpet Pros arrived on time, explained the process and drying time, and efficiently and effectively cleaned the carpets. They were able to eliminate several very old, set-in pet stains which other carpet cleaning services weren't able to affect at all. I expressed my concern about the old stains coming back and Carpet Pros said they would return and re-treat the stains at no charge. However, a month later, not one stain has re-appeared.

Fantastic experience! Darrell (the owner) is a great guy, and very honest. He made some suggestions for the repair I could do myself as an alternative, to save me money at his sacrifice. I opted, instead, to have his crew repair\clean the carpet. I’m glad I did! The carpet looks new, and is completely flawless. There are no signs of any repair. This saved me hundreds of dollars, as I was contemplating replacement of all carpet as well. I have recommended him to another friend needing this service, and will use Carpet Pros again for all my carpet repair\cleaning needs. This is a great, small company that takes pride in their work. They have a staff of experienced employees who have been with the company, and in the field, for years. Everyone showed up on time, and were professional. Just a great experience all the way around, and very reasonably priced as well!

They came to clean the grout in the bathroom and cleaned carpet in several rooms of my home. They were very professional and pleasant to deal with. It only took about 2 hours and he did a perfect job. Normally when I get the carpet cleaned it looks the same way it did before after a few days. It still looks great and it has been over a week since I had them out. I would recommend them to anyone in the future and will be using them again for my own home.

I have used Carpet Pros many times in recent years. Originally found them on Angie's List. Each time they provide service, each individual in the company is personable, professional and prompt in their role in the company. This time, I called to schedule carpet cleaning and left a message. In less than thirty minutes, Ingrid called me back to schedule the cleaning. She was one of the most pleasant people I have ever spoken with. The day of the cleaning, the cleaning professional called me to tell me he was on his way and provided his approximate arrival time. Upon arrival, he, too, was one of the nicest service professionals I have met yet...he interacted with my dogs and made me feel certain that he was going to do an exceptional job cleaning my carpet. Thank you, Carpet Pros!

Carpet Pros were very responsive with their home visit and estimate. They did an excellent job making a upholstered chair look brand new. I will definitely use them again.

I called Darrell to see if he could save my carpet. It was only five years old, but due to the horrible installation job done by Lowes, we were afraid we needed to buy new carpet again! I found this company on Angie's list and called Darrell. He came out the next day, got his men on the job very quickly. They stretched my carpet and removed about four inches of carpet. They also reseamed two seams. It now lays beautifully! No Bumps, ripples or lumps to trip over. Then they cleaned the carpet and the two reclining sofas...The room looks like new for a fraction of the price for new carpet. YEA!!!!! Thanks Carpet Pros!

It went very well. They gave us a good estimate. They are very professional. They did an excellent job.

They were very professional and helpful during the appointment set up. I was expecting a 2 man crew since there were furniture to be moved before and after the cleaning, but only one person showed up. He did all the mowing without any problems though. They charged what they have estimated, which was a fair price. Didn't bring up charges/fees/tax at the final bill. Overall, great service and high value for the price. Highly recommended.

I have used this company for several years now and everything has gone great with them. They are always on time to the job. If you do have any issues they are very responsive. I would recommend this company to anyone and would use them again.

Owner came to house after hours to give an estimate. Called in advance and was on time. Gave a written estimate. Could do work within 3-4 days. Two repair techs came out a couple of days later and stretched my carpets. They called in advance to let me know they were on their way. Right on time and within their promised window. Work was performed within two hours and was very satisfactory. Tech's wore shoe booties to protect my clean carpets and even vacuumed up and took all of the trimmings away with them. Overall, a great experience!

They did a very good job. They were prompt, and even called to let me know they were on their way. I would use them again.

From the first meeting with Darrell when he came to give us an estimate, to the completion of the work less than 2 weeks later (because of my schedule), I was impressed with the punctuality, professionalism and personality of everyone we worked with. Tony handled the carpet replacement--can hardly tell he had to seam the pieces together. Alex did the cleaning here in the house, and left everything clean and fresh. I will highly recommend them to my friends, and will call them first next time we need cleaning done.

Alex came out and cleaned the carpet. It looked great, but a stain reappeared later. It was an old coffee stain that I had treated myself, so it wasn't very noticeable. The cleaning process caused it to reappear as the carpet dried. I called back, and Darrell himself came out on Saturday. He explained about the tannins in coffee requiring special treatment to break them down (I hadn't told Alex that it was a coffee stain, if I had he would have been able to treat it the first time, so it was my mistake). Darrell cleaned the stain quickly and didn't accept any additional payment. I have used them previously, and they always do an excellent job. If there is a tough stain, they do whatever it takes to clean it. We were talking to Darrell, and he explained about their thorough hiring process with background checks. We will always call them when we need carpet cleaned. They are the best, and the most trustworthy.

I had a big screw up with them. I sent my oriental carpet to be cleaned and they had it for six months. I tracked down the owner and left a message saying “I want my carpet now!” He called me immediately and it turned out that his manager really screwed up. He had been overseas and was extremely ill when he came back. He was really upset. I got my carpet back and it looks great. He was so upset that he bought me a very expensive pad to put under the carpet that I purchased to replace the missing rug. When I finally tracked him down I was really frustrated but it was a new deal once I found out where he was.

They were very good. We used them when we first moved into the house. Every time we use them, the carpet's clean. They do a good job. They come when they're told. Pricing is good. I have also referred neighbors. I've gotten discount coupons, and that helps, too. They are very professional. They did a good job with what they had.