Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!
Business highlights
29 years of trusted experience
Family Owned & Operated
Services we offer
Cleaning carpet, upholstery, draperies.
Carpet repairs & re-stretching.
Water damage restoration.
Area rug cleaning.
Tile & grout cleaning.
Services we don't offer
New carpet sales.
Carpet installation.
Area rug binding.
Perfectly done - right on time. The cushions were like new.
Description of Work: Outside cushions (furniture patio).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JIM & CYNDI W.
10/2013
5.0
carpet cleaners
 + -1 more
I can't say enough GOOD things about this company! We have used them 2-3 times and we're always amazed at the magic they work on our carpets. With multiple dogs in our house, the carpet takes a beating, but it looks and smells brand new when Carpet Pros is finished. Appointments are made and kept promptly with phone updates and information. Ingrid is always pleasant on the telephone. The technicians always look neat and spiffy in their uniforms, are very personable, and knowledgeable about their task. To use the movie line, we give Carpet Pros two thumbs up! We'll never use anyone else. Kudos to this company!!
Description of Work: Cleaned our wall-to-wall carpeting in two rooms and a hallway, cleaned an area rug, and spot cleaned a square foot area on stairway carpeting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
jacci B.
10/2013
5.0
carpet cleaners
 + -1 more
I was diagnosed with breast cancer in the last 10 days and wanted our carpets cleaned before the "fight" started. Not having the energy or time or really the care to shop around for quotes, I called Carpet Pros after seeing their listing in our last Angie's List mail out book. I literally called, rec'd a quote and booked it all in the first and only call. I completely went on the fact that this company was an Angie's List Service award. J.B. arrived at our appointment on time in an hour window they gave me for arrival. The window was 10-11am. He called me at 1030 and said he was on his way. The job was started before 11am. JB walked through the house with me so I could show him some problem areas. He took notes and explained what he was going to do. He was professional and such a nice guy! He worked in our home probably 4 hours! His work was quality. I feel like I can now put my house back together and get ready for a couple of tough months. It was nice that Carpet Pros made this such an easy process! Thank you!
Description of Work: Cleaned carpet in entire house! 4 bedrooms, living room, office, and bonus room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Anthony D.
10/2013
5.0
carpet cleaners
 + -1 more
the man was very professional, very through, moved all furniture that was able to move, and left the rooms neat and clean.
Description of Work: cleaned four rooms and a staircase
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Laura R.
09/2013
5.0
carpet cleaners, carpet installation
 + 0 more
They were very, very good. Their prices were very reasonable. The owner actually comes out and provides the service. It's not like you negotiate the service with one guy and then somebody completely different shows up. He was out there with another guy and they worked all day. I like that. I will absolutely use them again in the future.
Description of Work: Carpet Pros Inc. came out and stretched my carpet and cleaned it and it looks like new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Edye B.
09/2013
5.0
carpet cleaners
 + -1 more
The workers went out of their way to accomodate my schedule, even calling in an extra technician to finish the job more quickly. I have used Carpet Pros a number of times and am always satisfied with the work.
Description of Work: whole house carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Nancy B.
09/2013
5.0
carpet cleaners
 + -1 more
J.B. was on time and very professional and finished the job within a short period of time.He placed the rug where we requested so that it would dry properly.We would certainly use Carpet Pros again
Description of Work: In house cleaning of area rug
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Robert M.
08/2013
5.0
upholstery cleaning
 + -1 more
They did a great job! They couldn't have done a better job. I really appreciate their service and would recommend them!
Description of Work: They were removing blood out of the fabric in the couch. They couldn't get all of it out, but a vast majority was removed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
LORA C.
08/2013
5.0
carpet cleaners
 + -1 more
A service appointment was scheduled quickly. The technician was prompt and professional, and the work done was great.
Description of Work: The service technician repaired berber carpet that unraveled at a seam. I had leftover carpet that was used to replace the spot that unraveled.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Chris G.
07/2013
5.0
carpet cleaners
 + -1 more
I have used Carpet Pros several times in the past, and I am never disappointed. They do a great job on our carpets. We have four cats, so there are always issues, and Carpet Pros handle them like the pros they are. Their technician, JB, was awesome - punctual, polite, very hard working. And I know that before I call them again, there will be stains, but I can get them right off because the protector that JB put on is that good. I can't say enough good things about this company. Thank you! My carpets look great once again!
Description of Work: Cleaned 5 rooms of carpet plus stairs and protective coating on all.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$334
RAY C.
07/2013
5.0
carpet cleaners
 + -1 more
PUNCTUAL.EXTREMELY PLEASANT PROFESSIONAL A POSITIVE EXPERIENCE.
Description of Work: CLEANED BEDROOM&LIVING AREA CARPET.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
DENNIS W.
06/2013
5.0
carpet cleaners
 + -1 more
Carpet looks great. Would use them again.
Description of Work: My son bought a home and needed the carpet stretched in 3 rooms. The owner came out and looked at the areas to be repaired, gave us an estimate, and his person came out on Monday to do the work. Really did a quality job. They were punctual, courteous and very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Terry K.
06/2013
5.0
carpet cleaners
 + -1 more
They truly did a FABLIOUS job on everything and I will be using them again next year. The technichians are wonderful in every sense. I have used several other carpet cleaning companies but this is truly the best and they werre on time and did not bash the competitor. They made my spring cleaning simple and easy. There was a mix up on their end as far as scheduling but it worked out.
Description of Work: Carpet - sofa - love seat - tile floor cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Don L.
05/2013
5.0
carpet cleaners
 + -1 more
We have been very happy with them . They are punctual, courteous and they leave the house as they found it.
Description of Work: They come once or twice a year to clean our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robin H.
04/2013
5.0
Carpet Pro came to my assistance when water flooded our carpeted bedroom. I called them late on a beautiful Friday afternoon; they came within an hour. They advised me on several options and we selected the most appropriate for the situation. I can't say enough great things about them.
Description of Work: Vacuumed up water, left dehumidifiers and fans to dry up the remaining water.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
GEORGE M.
04/2013
5.0
carpet cleaners
 + -1 more
They did a very good job. They came and did what they were supposed to do. They did a really good work. Their cleaning was really good.
Description of Work: I used Carpet Pros for carpet cleaning service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$279
henri and Helene D.
04/2013
5.0
carpet cleaners, upholstery cleaning
 + 0 more
On both occasions they did an excellent job and were very punctual. I would definitely recommend them and use their services again.
Description of Work: I used Carpet Pros Service 2 times. The first time for carpet cleaning and the second time for the cushions in the patio. When they did the carpet cleaning they suceeded in removing stains which had been left by the previous tenants 2 years prior ! The cushions in our patio looked new when they finished cleaning them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Raymond V.
03/2013
5.0
carpet cleaners
 + -1 more
The service went great. They did have to comback, they were treating a pet stain, but the second visit closed the loop.
Description of Work: Highly responsive and diligent. I actually enjoyed their company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Richard J.
02/2013
5.0
carpet cleaners
 + -1 more
Darrell Thomas (the Owner) arrived on time with another worker. Mr. Thomas was very nice (like his WIFE) and was very professional. All the work was done fast and very well. I would highly recommend Carpet Pro to all my neighbors and friends, as we were very satisfied with their work
Description of Work: We bought a new house in November 2010 but didn't really move in until my wife retired in February 2012. We were back and forth for several months so in July it was time to have all the rooms carpets cleaned ( 4 rooms, 2 closets, plus hallways). I called carpet Pro and spoke with Ingrid. Ingrid was very nice and I had no problem making an appointment for the following week.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$267
Cynthia D.
12/2012
5.0
carpet cleaners
 + -1 more
We were very pleased overall and will likely use Carpet Pros in the future.
Description of Work: The technician cleaned four bedrooms, living room, dining room, second floor landing and stairs. He was thorough and did an excellent job on our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Gary B.
12/2012
4.0
carpet cleaners
 + -1 more
It went OK. Some of the pet stains that had been there a while did not come out completely, but I don't know that it is possible to get those stains out. Overall, they did a good job.
Description of Work: They cleaned a few rooms for us.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$99
Curt A.
12/2012
5.0
carpet cleaners
 + -1 more
Carpet Pros did an excellent job at both locations. There were stubborn stains in some places that they were able to remove, much to my surprise. I am planning to have some oriental rugs cleaned by them soon.
Description of Work: Cleaned the carpets of two houses - the one I was vacating and the one I was moving into.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
KIM M.
12/2012
5.0
carpet cleaners
 + -1 more
Great! Very easy to schedule, gave 1 hour window for arrival time and Josh arrived on time. After a quick survey of the carpets, he got to work. At the end we walked thru and looked at everything. The carpets were clean, chairs and other portable furniture had plastic protectors between them and the carpet. Everything was dry within 24 hours, and the carpets look great!
Description of Work: Cleaned carpets in 2 bedrooms, 1 hall and on stairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$138
Richard and Diana B.
12/2012
5.0
carpet cleaners
 + -1 more
Darrel and his assicate arrived on time and was set up and job completed in time scheduled (1 1/2 hours)..The carpets came out better than expected and my wife and i were completed satisfied with his work and professionalism. We plann on using him again in the future when we do the rest of the house.
Description of Work: Needed 3 rooms and 1 hallway carpets cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$192
VICTOR K.
12/2012
5.0
carpet cleaners
 + -1 more
I took advantage of an Angie List promotion/ coupon. The experience went very smoothly. The crew arrived during the scheduled period and called ahead to let me know they were coming. They were polite and efficient. They inspected the carpet with me before cleaning to check for stains and again after to make sure I was satisfied. They took care to put down tarps on hardwood floor and corner protectors to insure the hoses would not rub and damage wall corners. I have used Carpet Pros before and will use them again.
Description of Work: Cleaned 1 room, 1 hallway and area rug
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Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage
FAQ
Carpet Pros Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa