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Carpet Pros Inc

Carpet Cleaning, Carpet Sales and Installation, Upholstery Cleaning,

About us

Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!

Business highlights

30 years of trusted experience
Family Owned & Operated

Services we offer

Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.

Services we don't offer

New carpet sales. Carpet installation. Area rug binding.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9792 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
3%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 101-125 of 792 reviews

Lorrie J.
06/2014
5.0
carpet installation, flooring contractor, carpet cleaners
  + 1 more
Jay came early & stitched carpet very knowledgeable of services provided.
Description of Work: Carpet stitched & steam cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Nancy A.
06/2014
5.0
flooring contractor, carpet installation, floor cleaning
  + 1 more
Excellent! Came on time, very reasonably priced, did a great job and very friendly too!
Description of Work: Stretched carpets and basement and master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$235

Rosemary A.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
Jay was at my home promptly ahead of time. He was courteous and explained the repair process fully. He moved furniture and kept me informed throughout the process. The price was very reasonable.
Description of Work: Stretch and reinstall carpet in my master bedroom and office.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$223

James M.
05/2014
5.0
carpet installation, flooring contractor
  + 0 more
He called ahead and arrived on time; the living room carpet needed to be re-stretched as it had come undone from one of the tack strips. This was pretty straight forward with the right equipment and made quick work of the problem. The second issue was with a hallway where the carpet had become so loose it was wavy. He had to remove one door and cut the carpet in the doorway and pulled it up and pulled it tight with the stretcher tools and cut some off and made a new seam in the doorway and did a really good job. I would use Carpet Pros again.
Description of Work: Repair two different areas of the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Robert F.
05/2014
5.0
carpet cleaners, carpet installation, flooring contractor
  + 1 more
The carpet was pulled up. I was shown where the floor did not have enough screws and that the home builder pieced the floor together against this wall. The tech drilled more screws into the plywood floor. He drilled screws in between boards where they could be rubbing together when you walked on the floor. He replaced the the carpet and re-stretched the carpet. He also showed me where the installer of the carpet used staples to go through the carpet pad even though we had purchased pet stain resistant carpet pad so that the plywood floor would stay dry in the event of a pet accident. The floor still squeaks, however, I was told that even after the service, the problem may not be corrected.
Description of Work: Need the carpet pulled up in the master bedroom and try to get the floor to stop squeaking by adding more screws to the plywood floor and in between boards where necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Francis D.
05/2014
5.0
carpet cleaners
  + -1 more
Second time we have used them. They person who made the appointment and quote was very helpful. The guys that actually did the work were punctual, polite, answered all our questions and did a great job. They were very upfront about what they could and could not get out of the carpets. They actually were able to get some stains out they thought they couldn't. We will use them again.
Description of Work: whole house carpet cleaning. Cleaned four bedrooms, dining room, front living room, steps and hallways.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$337

Chris G.
05/2014
5.0
carpet cleaners
  + -1 more
JB was very punctual, polite and friendly, but more importantly, he did a great job on our carpets. We have four cats, so there are often stains that I can't remove. Also, we had remodeling work done, and stains were tracked across our bedroom carpeting. All rooms look great now. These are my go-to guys for carpet cleaning.
Description of Work: Cleaned carpeting in 3 rooms plus a loft and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Daniel U.
05/2014
4.0
carpet cleaners, carpet installation
  + 0 more
Great services, friendly knowledgeable folks.
Description of Work: Carpet repair, cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$500

Jackie T.
05/2014
5.0
carpet cleaners
  + -1 more
JB called & asked if he could come early which was great! He was very professional * attentive to my direction & questions.
Description of Work: Carpet cleaned w/some small stain removal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

DONALD M.
05/2014
5.0
flooring contractor, carpet installation
  + 0 more
Jay Henderson was wonderful, explained what & how he would make the repairs, replaced moved furniture, would ask for him again.
Description of Work: Repaired several areas in wall to wall carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jean G.
05/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
On time job well performed, carpet and cushions look great, left area clean.
Description of Work: Cleaned carpet and cushions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

TOM C.
04/2014
5.0
oriental rug cleaning, carpet cleaners
  + 0 more
They did a good job cleaing my carpets and area rugs. He was here shampooing my carpets and rugs for half of a day and did a very nice job.
Description of Work: We called him to come out and clean our carpets and rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shenell W.
04/2014
5.0
carpet cleaners
  + -1 more
The guy was very courteous and nice. He really worked with my schedule. He did a really great job on the carpets and was very professional.
Description of Work: They cleaned the carpets in the living room, hallway and bedroom. He also gave me an estimate for carpet pulling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JIM & CYNDI W.
04/2014
5.0
carpet cleaners
  + -1 more
I have used this company in the past and they always do a great job. I will continue to use this company in the future and would highly recommend T.J. to come out and do the work.
Description of Work: They came out and cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Toni W.
03/2014
2.0
carpet installation
  + -1 more
He's very unprofessional and it showed in the way he treated an employee that came with him when he delivered rugs and the way he spoke to me.
Description of Work: One of my runner rugs came back with a slit across whole rug on a seam. They tried to say it was that way which we both know was NOT the case. They repaired it after a very awkward and rude conversation with owner.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0

$300

KEVIN S.
03/2014
5.0
carpet cleaners
  + -1 more
Appointment was easy to set up and they were able to quote over the phone. Arrived on time and did a fantastic job of cleaning all carpet. Areas that had more tough stains were treated and looked very good for age of carpet that had never before been professionally cleaned. Furniture was either set up on foam blocks or used plastic sheeting to protect furniture feet from any dampness. We were very pleased with completed work and price. This included 4 bedrooms, living room, dining room, den and small hallway.
Description of Work: Cleaned carpets in entire home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Lisa S.
03/2014
5.0
upholstery cleaning
  + -1 more
Great, showed up on time after calling ahead to confirm he was on his way. Set up and took down equipment carefully. Couch had many stains which came up. Very satisfied!
Description of Work: Cleaned one couch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrea P.
03/2014
5.0
flooring contractor, carpet installation
  + 0 more
He was fantastic! Not only was the quality of his work excellent, he was very pleasant!
Description of Work: Carpet Stretching (several areas)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Tiffany J.
03/2014
5.0
carpet installation
  + -1 more
Great! he arrived early, a pleasant surprise and was very quick. the carpet looks fantastic.
Description of Work: Repair carpets and replaced damaged spot with a patch of carpet from the closet (and put damaged spot in closet corner back where it is barely even seen).

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Roxana R.
02/2014
5.0
carpet cleaners
  + -1 more
Soon after scheduling the appointment, Carpet Pros sent an information packet and appointment time confirmation. Love having a coupon for their services(available on Angie's List). J.B. was a delightful young man, punctual and polite. He cleaned the carpets, removed stains, and deodorized(I have a puppy). J.B. did an awesome job! I will use this company again in the future and will rec them to my neighbors.
Description of Work: cleaned carpets in 4 bedrooms and bonus room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$211

Matt T.
02/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Great! Very nice on the phone for appointment; received detailed packet in the mail, technician on time and did a great job cleaning difficult pet stains; fast and thorough.
Description of Work: Carpet clean in 1 bedroom, closet, and area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$212

Liz K.
02/2014
5.0
carpet installation
  + -1 more
Arrived early, personable, professional accomplished goals.
Description of Work: Carpet stretching.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Jennifer H.
02/2014
5.0
carpet cleaners
  + -1 more
Art was punctual (a few minutes early) and was very friendly- he did a great job cleaning the carpets and answering any questions
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

charles G.
02/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Jay was prompt, professional and kind. He did an excellent job and went above and beyond. It is amazing how different it looks without wrinkles! Josh followed with a thorough cleaning. This is the 2nd time Josh has cleaned it for us. We were pleased it was assigned us again. He does an excellent job. I would recommend Carpet Pros, Josh and Jay.
Description of Work: Carpet re stretched in 5 rooms by Jay. Carpet cleaned and treated for pet odor by josh.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Louis M.
02/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
This is the second time we have used Carpet Pros, and they once again did a great job. The tech, JB, arrived on time, was extremely friendly and courteous, and did the work quickly with minimal interruption to my activities. Our carpets look great!!
Description of Work: Carpet Pros shampoo/steam cleaned the carpets in 2 bedrooms, one loft and two stairways.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage

FAQ

Carpet Pros Inc is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 2:00 PM

Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Carpet Pros Inc offers free project estimates.
Yes, Carpet Pros Inc offers eco-friendly accreditations.
No, Carpet Pros Inc does not offer a senior discount.
No, Carpet Pros Inc does not offer emergency services.
Yes, Carpet Pros Inc offers warranties.
Carpet Pros Inc offers the following services: Cleaning carpet, upholstery, draperies. Carpet repairs & re-stretching. Water damage restoration. Area rug cleaning. Tile & grout cleaning.
New carpet sales. Carpet installation. Area rug binding.

Contact information

3415 Westinghouse Blvd Ste 3, Charlotte, NC 28273

http://carpetproscharlotte.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 2:00 PM