Carpet Pros is Charlotte's most trusted carpet, upholstery and fine area rug cleaning firm and has served the Charlotte region since 1995. At Carpet Pros we take great pride in our reputation, our extensive experience, our systems, and our 100% money- back guarantee for all the services we provide. You can depend on Carpet Pros to provide you with the most professional service possible!
Business highlights
29 years of trusted experience
Family Owned & Operated
Services we offer
Cleaning carpet, upholstery, draperies.
Carpet repairs & re-stretching.
Water damage restoration.
Area rug cleaning.
Tile & grout cleaning.
Services we don't offer
New carpet sales.
Carpet installation.
Area rug binding.
Second time we have used them. They person who made the appointment and quote was very helpful. The guys that actually did the work were punctual, polite, answered all our questions and did a great job. They were very upfront about what they could and could not get out of the carpets. They actually were able to get some stains out they thought they couldn't. We will use them again.
Description of Work: whole house carpet cleaning. Cleaned four bedrooms, dining room, front living room, steps and hallways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$337
Chris G.
05/2014
5.0
carpet cleaners
 + -1 more
JB was very punctual, polite and friendly, but more importantly, he did a great job on our carpets. We have four cats, so there are often stains that I can't remove. Also, we had remodeling work done, and stains were tracked across our bedroom carpeting. All rooms look great now. These are my go-to guys for carpet cleaning.
Description of Work: Cleaned carpeting in 3 rooms plus a loft and stairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Daniel U.
05/2014
4.0
carpet cleaners, carpet installation
 + 0 more
Great services, friendly knowledgeable folks.
Description of Work: Carpet repair, cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$500
Jackie T.
05/2014
5.0
carpet cleaners
 + -1 more
JB called & asked if he could come early which was great! He was very professional * attentive to my direction & questions.
Description of Work: Carpet cleaned w/some small stain removal.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
DONALD M.
05/2014
5.0
flooring contractor, carpet installation
 + 0 more
Jay Henderson was wonderful, explained what & how he would make the repairs, replaced moved furniture, would ask for him again.
Description of Work: Repaired several areas in wall to wall carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Jean G.
05/2014
5.0
carpet cleaners, upholstery cleaning
 + 0 more
On time job well performed, carpet and cushions look great, left area clean.
Description of Work: Cleaned carpet and cushions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
TOM C.
04/2014
5.0
oriental rug cleaning, carpet cleaners
 + 0 more
They did a good job cleaing my carpets and area rugs. He was here shampooing my carpets and rugs for half of a day and did a very nice job.
Description of Work: We called him to come out and clean our carpets and rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shenell W.
04/2014
5.0
carpet cleaners
 + -1 more
The guy was very courteous and nice. He really worked with my schedule. He did a really great job on the carpets and was very professional.
Description of Work: They cleaned the carpets in the living room, hallway and bedroom. He also gave me an estimate for carpet pulling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JIM & CYNDI W.
04/2014
5.0
carpet cleaners
 + -1 more
I have used this company in the past and they always do a great job. I will continue to use this company in the future and would highly recommend T.J. to come out and do the work.
Description of Work: They came out and cleaned our carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Toni W.
03/2014
2.0
carpet installation
 + -1 more
He's very unprofessional and it showed in the way he treated an employee that came with him when he delivered rugs and the way he spoke to me.
Description of Work: One of my runner rugs came back with a slit across whole rug on a seam. They tried to say it was that way which we both know was NOT the case. They repaired it after a very awkward and rude conversation with owner.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
5.0
$300
KEVIN S.
03/2014
5.0
carpet cleaners
 + -1 more
Appointment was easy to set up and they were able to quote over the phone. Arrived on time and did a fantastic job of cleaning all carpet. Areas that had more tough stains were treated and looked very good for age of carpet that had never before been professionally cleaned. Furniture was either set up on foam blocks or used plastic sheeting to protect furniture feet from any dampness. We were very pleased with completed work and price. This included 4 bedrooms, living room, dining room, den and small hallway.
Description of Work: Cleaned carpets in entire home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$238
Lisa S.
03/2014
5.0
upholstery cleaning
 + -1 more
Great, showed up on time after calling ahead to confirm he was on his way. Set up and took down equipment carefully. Couch had many stains which came up. Very satisfied!
Description of Work: Cleaned one couch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrea P.
03/2014
5.0
flooring contractor, carpet installation
 + 0 more
He was fantastic! Not only was the quality of his work excellent, he was very pleasant!
Description of Work: Carpet Stretching (several areas)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Tiffany J.
03/2014
5.0
carpet installation
 + -1 more
Great! he arrived early, a pleasant surprise and was very quick. the carpet looks fantastic.
Description of Work: Repair carpets and replaced damaged spot with a patch of carpet from the closet (and put damaged spot in closet corner back where it is barely even seen).
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Roxana R.
02/2014
5.0
carpet cleaners
 + -1 more
Soon after scheduling the appointment, Carpet Pros sent an information packet and appointment time confirmation. Love having a coupon for their services(available on Angie's List). J.B. was a delightful young man, punctual and polite. He cleaned the carpets, removed stains, and deodorized(I have a puppy). J.B. did an awesome job! I will use this company again in the future and will rec them to my neighbors.
Description of Work: cleaned carpets in 4 bedrooms and bonus room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$211
Matt T.
02/2014
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
Great! Very nice on the phone for appointment; received detailed packet in the mail, technician on time and did a great job cleaning difficult pet stains; fast and thorough.
Description of Work: Carpet clean in 1 bedroom, closet, and area rug.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$212
charles G.
02/2014
5.0
carpet cleaners, oriental rug cleaning
 + 0 more
Jay was prompt, professional and kind. He did an excellent job and went above and beyond. It is amazing how different it looks without wrinkles! Josh followed with a thorough cleaning. This is the 2nd time Josh has cleaned it for us. We were pleased it was assigned us again. He does an excellent job. I would recommend Carpet Pros, Josh and Jay.
Description of Work: Carpet re stretched in 5 rooms by Jay. Carpet cleaned and treated for pet odor by josh.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Jennifer H.
02/2014
5.0
carpet cleaners
 + -1 more
Art was punctual (a few minutes early) and was very friendly- he did a great job cleaning the carpets and answering any questions
Description of Work: Carpets cleaned
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Liz K.
02/2014
5.0
carpet installation
 + -1 more
Arrived early, personable, professional accomplished goals.
Description of Work: Carpet stretching.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Louis M.
02/2014
5.0
carpet cleaners, floor cleaning
 + 0 more
This is the second time we have used Carpet Pros, and they once again did a great job. The tech, JB, arrived on time, was extremely friendly and courteous, and did the work quickly with minimal interruption to my activities. Our carpets look great!!
Description of Work: Carpet Pros shampoo/steam cleaned the carpets in 2 bedrooms, one loft and two stairways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Meggan B.
02/2014
5.0
carpet installation
 + -1 more
Very well! Technician did a great job and even put the furniture back for me. Very pleased!
Description of Work: Carpet in bedroom was stretched to remove wrinkles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Alisha M.
02/2014
5.0
carpet cleaners
 + -1 more
Did an excellent job. Very personable and hands on. Checked him out on Angie's List website first.
Description of Work: Came in after the initial company to clean up their mess.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Mary M.
02/2014
5.0
drapery cleaning, upholstery cleaning
 + 0 more
It went great. We have used Carpet Pros 3 times and will use again.
Description of Work: Cleaned furniture and drapes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
MARTHA M.
02/2014
5.0
carpet cleaners, carpet installation
 + 0 more
The carpet looks much better - he did a great job stretching it & fixing the threshholds especially. We've been very pleased with Carpet Pros & would recommend to friends. Thanks!
Description of Work: Carpet stretching, fixed carpet at threshholds, cleaned carpets, stain removal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$400
JULIE M.
01/2014
5.0
carpet installation
 + -1 more
Excellent- on time, very informative, hard working, great job.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Oriental Rug Cleaning,
Drapery Cleaning,
Water & Smoke Damage
FAQ
Carpet Pros Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Carpet Pros Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa