Bradham Comfort Services

THE TECH CAME, ONLY CHECKED THE OUTSIDE UNIT AND ADDED FREON. I SPECIFICALLY ASKED IF HE WANTED TO CHECK THE REST OF THE SYSTEM AND HE SAID NO, THIS WAS ALL HE HAD TIME TO DO. THE TECH DIDN'T EXPLAIN ANYTHING UNLESS I ASKED A QUESTION, BUT NOT KNOWING ANYTHING ABOUT A/C, HOW COULD I KNOW WHAT TO ASK? HE TOLD ME ABOUT THE COMPANY'S SERVICE PLAN TO COME BACK TWICE A YEAR. ADDING FREON DID NOT WORK AND WHEN I CALLED THE COMPANY AND ASKED WHY THE SYSTEM WASN'T CHECKED FOR PROBLEMS, I WAS TOLD THIS MIGHT TAKE SEVERAL HOURS, THEY WERE TOO BUSY TO DO THAT BECAUSE THEY WERE GETTING SO MANY CALLS, ETC. THEY COULD NOT COMMIT TO A SPECIFIC DAY OR TIME WHEN THEY COULD COME BACK AND ACTUALLY DIAGNOSE THE PROBLEM. THEY SAID THE TECH TOLD ME ABOUT THE LEAK TEST. THE TWO WORDS WERE WRITTEN ON THE BILL, BUT I HAD NO IDEA WHAT THIS WAS AND HAD NO RECALL OF AN EXPLANATION. AFTER TALKING WITH TWO PEOPLE WHO SOUNDED MORE CONCERNED WITH BEING RIGHT THAN HELPING ME, I CALLED ANOTHER COMPANY.

BRADHAM BROTHERS DID AN EXCELLENT JOB. RODNEY BRADHAM SHOWED UP PROMPTLY FOR THE ESTIMATE. WORK STARTED THE DAY WE PLANNED AT 8:00 AM AND WAS FINISHED AROUND 2:00. THE CREW DID A VERY GOOD JOB CLEANING UP AFTER THEMSELVES, AND REMOVING THE OLD UNIT AND ALL THE MATERIALS THEY HAD BROUGHT ALONG. I OBTAINED ANOTHER BID THAT WAS SLIGHTLY HIGHER AND A THIRD ONE THAT WAS SIGNIFICANTLY HIGHER SO I FEEL CONFIDENT THEIR PRICE WAS COMPETITIVE. I WILL BE USING BRADHAM FOR ALL MY FUTURE SERVICE NEEDS. ANOTHER PLUS IS THEY DID NOT PUSH A SERVICE CONTRACT ON ME LIKE SOME COMPANIES DO.

JIM WAS PROFESSIONAL AND CAME ON TIME. HE EXPLAINED WHAT HE SAW AND ASKED MY PERMISSION BEFORE HE REPLACED THE PIECES.

LARRY BRADHAM HIMSELF CAME WITHIN A COUPLE OF DAYS OF MY PHONE CALL FOR AN ESTIMATE. HE WAS VERY CONGENIAL, POLITE, TIMELY IN GETTING THE WORK DONE. HE DID AN EXCELLENT JOB IN PRESENTING HIS ESTIMATE: ITEMIZED AND EXPLAINED EVERYTHING VERY THOROUGHLY. SYSTEM WAS INSTALLED WITHIN 2 1/2 DAYS BY A TERRIFIC CREW WHO WERE POLITE, NEAT, AND PLEASANT. MR. BRADHAM HAS BEEN BACK AT LEAST ONE TIME SINCE INSTALLATION FOR FINE-TUNING THE THERMOSTATS. IT HAS BEEN AMAZING SERVICE AND WE HAVE A FREE ONE YEAR SERVICE AGREEMENT WITH OUR SYSTEM. I WOULD RECOMMEND THIS FIRM VERY HIGHLY!

THEY SENT LARRY, ONE OF THE OWNERS, TO OUR HOME ON THE SAME DAY WE MADE THE CALL FOR SERVICE. ONE OF OUR UNITS HAD GONE DOWN IN THE MIDDLE OF A 90 DEGREE WEEK, AND HE WAS VERY INFORMATIVE AND FRIENDLY. HE EVEN HELPED OUR ELDERLY NEIGHBOR FOR FREE WHILE WORKING ON OUR UNIT! WE WOULD RECOMMEND THEM, WITHOUT HESITATION.

TIMELY, FAIR PRICE AND I APPRECIATED THEIR HONESTY.

VERY PLEASED WITH THE SERVICE. I PURCHASED MY FIRST CENTRAL AIR CONDITIONING SYSTEM FROM BRADHAM BROS. BACK IN 1988 AND THEY WERE BY FAR THE LEAST EXPENSIVE ESTIMATE AND DID GOOD WORK. I HAVE ALSO HAD A COUPLE OF HEAT EXCHANGERS REPLACED BY THEM (THEY DID NOT INSTALL THE ORIGINAL UNITS). I WOULD RECOMMEND THEM TO ANYONE.

OUTSIDE A/C UNIT WOULD NOT COME ON. BRADHAM REPRESENTATIVE SHOWED ON-TIME, QUICKLY DETERMINED THE PROBLEM AND CORRECTED BY ADDING FREON. BASED ON AGE OF UNIT HE ADVISED TO KEEP EYE ON IT, BUT DID NOT TRY TO SELL ME A NEW ONE. HE OFFERED SEVERAL OPTIONS IF THE ADDED FREON QUICKLY LEAKED OUT. THIS IS MY SECOND EXPERIENCE WITH BRADHAM BROTHERS, BOTH POSITIVE. EXCELLENT COMPANY.

DURING THE FIRST HEAT WAVE OF THE SEASON MY AIR CONDITIONER BROKE. I CALLED BRADHAM BROTHERS AND THEY WERE ABLE TO COME OUT THE SAME DAY EVEN THOUGH I WAS NOT A PREVIOUS CUSTOMER. THEY WERE ABLE TO FIX IT FOR ME.

WE CALLED FIRST THING IN THE MORNING AND BY 10:45, THE OFFICE CALLED TO SAY SOMEONE WAS ON THEIR WAY. THE MAN ARRIVED SOON THEREAFTER. THOUGH HE WAS WELL PREPARED TO DO THE WORK, THE SPACE CONSTRAINTS DID NOT ALLOW HIM TO REACH THE UNIT. HE CALLED THE OFFICE AND REQUESTED THEIR SMALLEST GUY. BY 2:00, WE RECEIVED ANOTHER CALL FROM THE OFFICE AND THE SMALL GUY WAS ON HIS WAY. HE GOT AFTER IT RIGHT AWAY, REPLACED THE PUMP, EVEN VACUUMED UP THE WATER THAT HAD LEAKED AND WAS DONE IN UNDER AN HOUR. NO HASSLES, NO EXCUSES, JUST RESPONSIBLE, PROFESSIONAL, TIMELY WORK. WE'RE SO HAPPY TO HAVE FOUND AT LEAST ONE SERVICE COMPANY THAT WE ARE VERY SATISFIED WITH AND ONE THAT WE FEEL COMPLETELY COMFORTABLE REFERRING PEOPLE TO. GREAT JOB, GUYS!

ABSOLUTELY THRILLED WITH BRADHAM BROTHERS. WE COULD NOT RECOMMEND THEM MORE HIGHLY. THEY WERE TIMELY IN CHECKING THE EXISTING SYSTEMS, IN PROVIDING A QUOTE AND IN COMPLETING THE WORK. THEY LISTENED TO OUR LAYMAN'S VERSION OF WHAT WE THOUGHT WE WANTED, PROVIDED SOME OPTIONS AND, AT OUR REQUEST, THEIR RECOMMENDATION. THEY DELIVERED EXACTLY WHAT WAS NEEDED, AND AT A BETTER PRICE THAN THE OTHER QUOTE WE RECEIVED.

SERVICE TECH, JOHN S., WAS VERY GOOD, COURTEOUS, AND WILLING TO EDUCATE ME ON SPECIFICS OF OUR A/C AND FURNACE UNITS. FOR REPAIR, CALLED THEM AT 3 PM AND THEY ARRIVED BY 4 PM. WERE ABLE TO FIX WHAT TURNED OUT TO BE AN EASY WIRING REPAIR TO OUR GAS FURNACE CONTROL BOARD. THEY WERE PROMPT, COURTEOUS, AND KNOWLEDGEABLE. WILL CONTINUE TO HIRE THIS COMPANY!!

BRADHAM BROS. RESPONDED QUICKLY AND WORKED WELL WITH ME ON THE PHONE AND WITH THE TENANT AT THE SITE. AN INTERNAL SWITCH HAD BEEN TRIPPED AND IT WAS A RELATIVELY MINOR REPAIR.

BRADHAM BROTHERS IS VERY PROFESSIONAL AND HONEST! THEY VISITED OUR HOME TO ADVISE US OF THE BEST & MOST EFFICIENT SYSTEM FOR OUR HOME. THEY EDUCATED US ON THE INSTALLATION PROCESS (INCLUDING CITY INSPECTOR VISITS) AND ENDED UP COSTING 25% LESS THAN ALL THE OTHER QUOTES. THEY KEPT US WELL INFORMED AS TO THE STATUS OF THE INSTALLATION AND WERE VERY PROFESSIONAL AND CLEANED UP BEFORE LEAVING EACH VISIT. FANTASTIC!!

I'VE USED THIS COMPANY FOR YEARS. THEY USUALLY SEND A CARD TO REMIND ME THAT IT'S TIME TO SERVICE MY A/C OR FURNACE BEFORE THE SEASON BEGINS. THEY'VE KEPT UNITS RUNNING WHENEVER POSSIBLE, REPLACE UNITS THAT BURNED OUT, ADDED UNITS WHEN WE ADDED ON. THEY'VE ALWAYS GIVEN GOOD QUALITY WORK AND GOOD ADVICE. I TRUST THEM.

OUR ENTIRE EXPERIENCE WITH THIS COMPANY WAS EXCELLENT. THE WORKMEN WERE POLITE AND FORTHCOMING WITH ALL INFORMATION NEEDED FOR THE NEW SYSTEM.

VERY HONEST AND FAIR PRICES. THEY HAD PUT IN THE WRONG THERMOSTAT AND IMMEDIATELY CAME BACK TO FIX THE PROBLEM. VERY COURTEOUS AND THEIR ESTIMATE WAS ABOUT 40% LOWER THAN ANOTHER COMPANY WE SPOKE WITH.

I THOUGHT THAT THE COMPANY WAS UNRESPONSIVE AND NOT REALLY INTERESTED IN MY BUSINESS EVEN AFTER I TOLD HIM I FELT I NEEDED TO REPLACE THE SYSTEM.

THEY'VE DONE INSTALLATION FOR MANY OF MY NEIGHBORS AS WELL

OVERALL VERY POSITIVE EXPERIENCE. I WOULD RECOMMEND BRADHAM BROTHER'S TO OTHERS. WE CHOSE BRADHAM BROTHERS AFTER GETTING ESTIMATES FROM TWO OTHERS. ONE ON ANGIE'S LIST AND ONE NOT. MR. BRADHAM ANSWERED MY QUESTIONS AND ALL WORK WAS DONE BY HIS TEAM WHEN THEY SAID IT WOULD BE. THEY HAD A TEAM OF AT LEAST 5 PEOPLE HERE ON THE DAY THE UNITS WERE REPLACED. I AM CERTAIN THIS MINIMIZED THE AMOUNT OF TIME OUR A/C WAS DOWN. OUR A/C SYSTEM WAS FAILING BUT NOT BROKEN SO WE COULD AFFORD TO WAIT A FEW MORE DAYS. THE ONLY NEGATIVE APPLIES TO ALL COMPANIES. DID I REALLY NEED A NEW A/C SYSTEM OR DID THEY JUST WANT TO UPSELL ME? IT'S REALLY HARD TO TELL.

BY FAR THE BEST ESTIMATE I RECEIVED TO REPLACE MY FURNACE AND AIR CONDITIONER. MR. BRADHAM AND HIS STAFF ARE GREAT.

WE DID OUR HOMEWORK ON THIS JOB AND AFTER 6 QUOTES, A RECOMMENDATION FROM A FRIEND AND ANGIE'S REPORTS, WE WENT WITH BRADHAM BROTHERS. THEY WERE OUTSTANDING IN ALL ASPECTS AND WE WILL CERTAINLY HAVE THEM DO OUR NEXT PROJECT AS WELL. THIS IS A GOOD COMPANY.

VERY PROFESSIONAL AND COURTEOUS. THEY TOLD ME THAT ALL THE DUCT WORK DID NOT NEED REPLACED, JUST TWO RUNS. ALSO REPLACED PUMP UNDER HOUSE FOR AIR CONDITIONER. VERY PUNCTUAL AND KNOWLEDGEABLE. GAVE ESTIMATE IN MORNING AND DID WORK THAT AFTERNOON.

A FEW PROBLEMS. WHEN THE TECHNICIAN ARRIVED THE FIRST DAY, HE INDICATED THAT HE'D NEED TO GET SUPPLIES AT THE OFFICE, BUT THAT HE COULD BE BACK THE SAME DAY (THIS WAS ON A TUESDAY) OR THE NEXT AND DO THE WORK IN 30 MINUTES. SO I PAID AND RETURNED TO WORK. HOWEVER, THE WORK DIDN'T GET DONE THAT DAY OR THE NEXT. ON THAT FRIDAY, I CALLED BRADHAM BROTHERS AND WAS TOLD THEY'D JUST 'GOTTEN BUSY' AND SHOULD BE ABLE TO GET OUT TO FIX IT THE NEXT MONDAY OR TUESDAY. I UNDERSTAND IT WAS THE BUSY SEASON, BUT ALSO FELT THAT, SINCE I HAD ALREADY PAID AND THE TECHNICIAN SAID IT WAS A QUICK JOB, THAT I SHOULD HAVE GOTTEN THE JOB DONE WHEN THEY SAID THEY WOULD DO IT. THE TECHNICIAN WAS VERY PROFESSIONAL (CAN'T SAY THE SAME FOR THE WOMAN I SPOKE TO AT THEIR OFFICE) AND THE QUALITY OF THE WORK WAS GOOD.

RODNEY BRADHAM WAS A GREAT PERSON TO WORK WITH. HE WAS TECHNICAL WITHOUT BEING INTIMIDATING AND HAD GOOD PRACTICAL ADVICE.