Bradham Comfort Services

I GOT THREE BIDS, AND THEIRS WAS THE MOST COMPETITIVE, AND RODNEY WAS THE MOST RESPONSIVE IN TERMS OF FOLLOW-UP FOR SALES. THE CREW WAS A BIT LOUD FOR ME, BUT THEY DID THE WORK QUICKLY. IT'S DIFFICULT TO RATE THE QUALITY OF THEIR WORK, BUT THE INSTALLATION DID PASS COUNTY INSPECTION. FOR SOMETHING LIKE THIS, PRICE MATTERS A LOT AND THEIRS WAS THE BEST.

EXCELLENT EXPERIENCE. RODNEY WAS PROMPT AND COURTEOUS ON HIS VISIT TO GIVE ME A QUOTE. HE DISCOURAGED ME FROM INSTALLING A HUMIDIFIER DUE TO THE LAYOUT OF MY FURNACE AND WATER HEATER. I THOUGH THIS WAS NICE, AS IT COST HIM AN EXTRA SALE. THEIR PRICE FOR THE AIR CLEANER WAS IN LINE WITH OTHER QUOTES I RECEIVED. THE INSTALLATION CREW ARRIVED AS SCHEDULED, DID A GREAT JOB AND CLEANED UP THEIR MESS. I WILL DEFINITELY USE THESE FOLKS AGAIN.

EXTREMELY SATISFIED W/ BRADHAM BROTHERS. RODNEY BRADHAM CAME OUT TO GIVE ME THE INITIAL ESTIMATE, WHICH WAS CONSIDERABLY LESS THAN SOME COMPETITORS, AND HE WAS AN ABSOLUTE PLEASURE TO WORK WITH. HE LISTENED TO MY CONCERNS ABOUT MY OLD HVAC SYSTEM AND WORKED WITH ME TO CORRECT THOSE PROBLEMS W/ THE NEW: INCREASE BTU, REPOSITION THE FURNACE, CHANGE THE CONFORMATION OF THE DUCTWORK, ADD A REGISTER TO MAXIMIZE FLOW TO THE KITCHEN; EVEN THOUGH REPOSITIONING THE FURNACE INVOLVED EXTENDING THE GAS AND ELECTRICAL LINES, HE HAD NO PROBLEMS WITH THIS AS DID COMPETITORS. HE WAS ALSO ACCOMMODATING IN MY REQUESTS TO REPLACE THE SYSTEM IN THE SPRING EVEN THOUGH I HAD HIS ESTIMATE PERFORMED IN THE FALL. HE CREW WAS PROFESSIONAL, CLEANED UP WELL AND COMMUNICATED W/ ME DAILY. I HAVE ALREADY REFERRED BB TO MY NEIGHBORS AND WOULDN'T HESITATE TO USE THEM AGAIN.

BRADHAM IS ALWAYS PROMPT AND DID GET OUT TO OUR HOUSE THE DAY AFTER THE FLOOD TO INSURE THAT THE A/C WAS REPAIRED. WITH ALL THE WATER AND DAMPNESS, WE NEEDED TO GET THE A/C WORKING AS QUICKLY AS POSSIBLE. THEY ARE ALWAYS PROFESSIONAL.

I CALLED AT 4:10PM. SINCE I WANTED A CALL THAT DAY (I'M IN 3RD TRIMESTER AND HAVE A SMALL CHILD) I WAS TOLD I WOULD HAVE TO PAY $90 EMERGENCY VISIT PLUS WHATEVER PARTS, ETC WERE IN NEED OF REPAIR. THEY WOULD HAVE ONE OF THE GUYS STOP ON THEIR WAY HOME. 15 MINUTES LATER HE WAS AT MY DOOR! WITHIN 5 MINUTES HE FIGURED OUT THE PROBLEM, SHOWED IT TO ME AND FIXED IT. FROM THE TIME I CALLED UNTIL I HAD COOL AIR AGAIN WAS 45 MINUTES TOTAL! NEVER HAVE I RECEIVED SUCH GREAT SERVICE. MY TOTAL BILL WAS $127.50. I WILL DEFINITELY USE THEM AGAIN. THE SERVICE GUY WAS POLITE, EFFICIENT AND FOUND THE PROBLEM RIGHT AWAY. WONDERFUL!! 45 MINUTES FROM THE TIME I PLACED THE CALL UNTIL I HAD A/C AGAIN. AND ONLY $127.50!!

MR. BRADHAM CAME OUT THE SAME DAY I CALLED AND DID NOT EVEN CHARGE US FOR THE SERVICE CALL. HE DID NOT FEEL THAT WE NEEDED TO DO ANYTHING TO OUR SYSTEM AT THIS TIME, WHICH DISPUTED WHAT THE FIRST COMPANY HAD TOLD US. WE WERE QUITE PLEASED, NEEDLESS TO SAY, AND WILL USE THIS COMPANY IN THE FUTURE.

VERY PROFESSIONAL STAFF. OVERALL DECENT WORK, BUT I WAS DISAPPOINTED IN THE SLOW RESPONSE TIME TO A PROBLEM THAT DEVELOPED WITH THE ELECTRONIC AIR FILTER. WHEN THE PROBLEM WAS BROUGHT TO THE OWNER'S ATTENTION, THE RESOLUTION OCCURRED SWIFTLY, AND WE WOULD USE THEM AGAIN.

BRADHAM BROTHERS, INC. WAS VERY RESPONSIVE. THEY ARRIVED THE SAME DAY THAT WE PLACED A SERVICE CALL (AT THE APPOINTED TIME) AND PRESENTED OPTIONS TO RESOLVE OUR HEATING PROBLEM. A PART WAS ORDERED AND THE WORK WAS PERFORMED THE NEXT DAY. WE WERE VERY PLEASED.

BRADHAM BROTHERS INC DID AN AWESOME JOB OF SETTING SOMEONE UP TO COME THE SAME DAY AND TAKING CARE OF ALL OF OUR NEEDS. THE ASSOCIATE THAT SERVICED OUR HEATING UNIT WAS PERFECT. WE WOULD RECOMMEND BRADHAM BROTHERS TO ANYONE - PLUS WE WOULD USE THEM AGAIN OURSELVES.

HE WENT OUT OF HIS WAY TO MAKE SURE EVERYTHING WAS CORRECT. DID EXCELLENT CLEAN UP WORK THAT I WOULD NOT EXPECT FROM OTHER SERVICE COMPANIES.

LARRY WAS PROMPT AND PLEASANT AND GAVE ME SEVERAL OPTIONS. HIS CREW THAT CAME LATER TO INSTALL WERE NICE YOUNG FELLOWS. THE SYSTEM WORKS BEAUTIFULLY BUT THERE ARE A FEW THINGS I WOULD CHANGE/DO DIFFERENTLY. THE MORTAR REPAIR WORK AROUND THE VENT WAS PRETTY SHODDY AND LOOKS BAD (WILL NEED TO REPAINT OR COVER IT). THE VENT APPARENTLY HAD TO COME THROUGH THE FRONT OF THE HOUSE (THE OLD ONE WAS ON THE SIDE) AND THE FAN NOISE AND CONSTANT BILLOWING CLOUDS IN THE WINTER ARE NOT PLEASANT. NONETHELESS LARRY WAS POLITE AND OPEN TO QUESTIONS. THE CREW WAS POLITE AND PROMPT. I WOULD USE THEM AGAIN BUT WOULD BE MORE INSISTENT ON GETTING THE OUTCOME I DESIRED.

THIS WAS AN EXTREMELY WONDERFUL EXPERIENCE!! I WAS SICK AT HOME WITH THE FLU AND HAD NO HEAT. MY REGULAR A/C HEATING COMPANY SAID THEY COULD NOT REPLACE MY FURNACE BEFORE A MINIMUM OF 3 WEEKS (EVEN AS THEY CHARGED MY CREDIT CARD IMMEDIATELY). BRADHAM WENT ABOVE AND BEYOND TO HELP ME. THEY CAME OUT THAT SAME AFTERNOON WITHOUT ME EVEN BEING A CUSTOMER OF THEIRS, AND THEY SQUEEZED ME IN THE NEXT DAY TO REPLACE MY FURNACE SO THAT I WOULD HAVE HEAT. THEY, TOO, HAD QUITE A BUSY SCHEDULE AT THE START OF THE WINTER SEASON, AND THEY STILL DID EVERYTHING THEY COULD TO HELP ME OUT. SERVICE AND CONSIDERATION LIKE THIS ARE RARE, AND I WILL NEVER GO BACK TO MY ORIGINAL COMPANY. BRADHAM WOULD NOT EVEN TAKE A DIME FROM ME UNTIL THE JOB WAS COMPLETE. I RECOMMEND THEM HIGHLY!! AND I CAN'T RAVE ABOUT THEM ENOUGH. WONDERFUL PEOPLE TO DEAL WITH AND ONE OF THE FEW REMAINING HONESTLY SERVICE-ORIENTED COMPANIES.

THE PRICE WAS VERY REASONABLE, AND THEY WERE VERY PROMPT ON THE TIME PROMISED TO REPLACE. THEY WERE PROFESSONAL IN THEIR WORK AND I WOULDN'T HAVE ANYONE ELSE WORK ON MY HEATING AND A/C SYSTEM.

SERVICE PERSON WAS VERY POLITE, TOOK GREAT CARE NOT TO TRACK DIRT INTO HOUSE. ANSWERED QUESTIONS WE HAD REGARDING ROUTINE MAINT. AND THE ENERGY EFFICIENCY OF OUR THERMOSTATS (WE REPLACED WITH DIGITAL ONES OURSELVES AT HIS RECOMMENDATION AND HAVE NOTICED MUCH BETTER TEMP REGULATION IN OUR HOUSE). THERE WAS SOME CONFUSION ON MY PART OVER THE PRICE QUOTE--WAS TOLD PRICE FOR ONLY ONE UNIT SERVICE CONTRACT, THOUGH I'D MENTIONED WE HAVE TWO UNITS. WENT WITH THEM ANYWAY DUE TO GOOD REVIEWS AND WE WEREN'T DISAPPOINTED. JUST BE SURE TO CONFIRM PRICE COVERS ALL YOUR UNITS IF YOU'RE GETTING A QUOTE FOR MORE THAN ONE SYSTEM.

RESPONSIVE AND HONEST. LARRY GAVE US MANY OPTIONS AND WE CHOSE THE MORE EXPENSIVE.

THEY CHARGE $200 PER YEAR FOR SERVICE CONTRACT.

I CALLED THE OFFICE NUMBER AND THE PHONE WAS ANSWERED BY A REAL PERSON! THE PLEASANT SCHEDULER SAID SHE COULD HAVE SOMEONE HERE LATER THE SAME DAY. THE TWO YOUNG MEN ARRIVED AT THE ARRANGED TIME, CHECKED THE UNIT, DETERMINED ADDITIONAL COOLANT NEEDED TO BE ADDED, AND AFTER WAITING APPROX. 1/2 HOUR FOR THE UNIT TO THAW (RATHER THAN LEAVING AND RETURNING WHO KNOWS WHEN), THEY ADDED THE COOLANT. WHEN ASKED IF THEY TESTED THE SYSTEM TO IDENTIFY THE SITE OF THE LEAK, THEY BOTH QUICKLY HEMMED AND HAWED ABOUT HOW THAT ISN'T DONE ANYMORE, TOO EXPENSIVE, OFTEN THE SOURCE OF THE LEAK IS NEVER FOUND, ETC. THAT MAY BE TRUE, BUT I WAS LEFT FEELING THAT I WAS REQUIRED TO CALL THEM BACK AND HAVE THEM ADD MORE COOLANT EVERY TIME THE SYSTEM RAN LOW. I JUST DON'T LIKE TO PUT "BANDAIDS" ON PROBLEMS IN HOPE THAT IT TAKES CARE OF IT, BUT THAT'S HOW I FELT THEY DIRECT CUSTOMERS TO DEAL WITH THIS ISSUE. CALL WAS SIGNIFICANTLY MORE EXPENSIVE THAN OTHERS ON "THE LIST".

LARRY BRADHAM CAME TO OUR HOME THE SAME DAY I CALLED. HE CALLED ME AT WORK BEFOREHAND TO SAY HE WOULD BE RUNNING ABOUT TEN MINUTES LATE. HE DIAGNOSED THE PROBLEM AND CALLED TO CHECK ON THE AVAILABILITY OF A MOTOR. WE HAD COOL AIR A COUPLE OF HOURS LATER. WONDERFUL EXPERIENCE.

I GOT ONE OTHER ESTIMATE FOR THE FUTURE REPAIRS & FOUND BRADHAM'S QUOTE TO BE QUITE FAVORABLE, IN COMPARISON.

WE RECENTLY MOVED INTO A NEW HOUSE THAT NEEDED A NEW A/C UNIT. I CALLED 3 HEATING & A/C COMPANIES FOR ESTIMATES AND BRADHAM BROTHERS WAS THE ONLY ONE TO CALL ME BACK WITHIN 24 HOURS. THEY WERE PROMPT, KNOWLEDGEABLE, AND MOST IMPORTANTLY WERE AVAILABLE TO GET OUR UNIT WORKING BEFORE WE MOVED IN. THEY GAVE ME INFORMATION BASED ON MY HOUSE AND MY SITUATION - NOT BASED ON HOW MUCH MONEY THEY WANTED TO MAKE. THEY CALLED ME A COUPLE DAYS AFTER THE INSTALLATION TO MAKE SURE EVERYTHING WAS WORKING OKAY. I FEEL CONFIDENT THAT IF SOMETHING WERE TO GO WRONG WITH MY UNIT, THEY WOULD BE BACK TO HELP PROMPTLY.

THE INSTALLATION TEAM WAS POLITE AND COMPETENT. THE ELECTRICAL WORK WAS EXCELLENT. THEIR FOLLOW-UP WAS LESS THAN PERFECT. THEY LEFT A HUGE HOLE IN THE SIDE OF MY HOUSE WHERE THE OLD A/C CONNECTIONS WERE REMOVED. THE NEW CONNECTIONS WERE RUN THROUGH THE MIDDLE OF MY ATTIC, MAKING IT IMPOSSIBLE TO ACCESS MY STORAGE SPACE. THE HOLE WAS COVERED AND THE CONNECTIONS WERE MOVED AFTER MY INSPECTION AND REQUEST.

TIM, THE REPRESENTATIVE SENT, WAS PUNCTUAL, COURTEOUS, FRIENDLY AND VERY PROFESSIONAL. UNLIKE OTHER COMPANIES WHO PROVIDE THIS TYPE OF SERVICE, HE DID NOT TRY TO SELL 'EXTRAS' OR DISCOVER OTHER ISSUES WITH THE SYSTEM. HE SIMPLY PROVIDED FREON & SUGGESTED REMOVING FILTERS I HAD PUT ON THE REGISTER COVERS. THIS IS ONE HONEST COMPANY!!!

AFTER ANOTHER COMPANY RECOMMENDED REPLACING OUR A/C FOR $4000, BRADHAM BROTHERS WAS ABLE TO FIX IT FOR $320. THEIR REPRESENTATIVE WAS KNOWLEDGEABLE AND POLITE. I CALLED THE COMPANY AT 8 AM ON THE DAY THE WORK WAS PERFORMED AND THEIR REP WAS HERE BY 8:20. I WILL CERTAINLY USE THEM AGAIN.

A VERY OPEN ESTIMATE PROCESS. WAS GIVEN A NUMBER OF OPTIONS AND ENOUGH INFORMATION TO MAKE AN INFORMED DECISION. THE TRUE TEST OF ANY COMPANY IS HOW THEY REACT WHEN SOMETHING GOES WRONG. ONE UNIT HAD PROBLEMS WITH THE EXISTING DUCTWORK. THESE PEOPLE BENT OVER BACKWARDS TO REMEDY THE PROBLEM AND WOULD NOT GIVE UP UNTIL IT WAS RESOLVED (AT THEIR OWN EXPENSE ). THIS IS THE BEST COMPANY OF ANY KIND I'VE EVER WORKED WITH. THERE NEEDS TO BE A SEPARATE CATEGORY FOR COMPANIES LIKE THIS.

I CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM. THEY WERE REALLY NICE, CAME RIGHT OUT, AND WERE PROFESSIONAL. THEY REMEMBERED THINGS IN MY HOUSE FROM SIX YEARS AGO.