Benjamin Franklin Plumbing Charlotte

On time and results as expected.

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They did awesome.

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Very Good.

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I had an emergency situation on a weekend. I called and they were able to come out promptly. I was willing to pay the regular call-out fee but the customer svc rep helped me find a discount. Jeff was clean, courteous, and wearing clean shoes and uniform. While the service was expensive, all plumbing service is expensive. Jeff's professionalism gave confidence, and I would call Ben Franklin Plumbing again should plumbing service be needed.

They are fine. They did a good job. They did what my husband wanted. Their price was reasonable. We were happy with them. I would call them again if I needed something.

The service was excellent. They were very reasonably priced. They did what they said they were going to do in the time they said they would do it.

I have had a few interactions with them since a year ago. They have done great work for me. They are very good. They had done the original work on the garbage disposal. So, they did not charge me for the repair. I had a leak under a concrete piping and it would have cost me $12000 to repair the same. However, they found a way to re-pipe using the ceiling of the roof. It saved me a lot of money and they worked very hard to finish the job. They did a great job. I would highly recommend them. I will use them again in the future.

They fixed the issue for me at no charge. I was very pleased with their work.

I got a couple of estimates. Their quotes were much higher, and I was able to negotiate a lower price when I showed them the other quotes. Their service contract for the future was pretty good, while still being competitive with the other quotes that I got. The gentleman who came out was very knowledgeable and professional. He was a clean-cut guy who represented his company very well.

went fine. just thought it was a little pricey

The water heater was successfully installed. However, the cost for using Ben Franklin was over $1300, (and over $2000 for the entire job when I add the price of the water heater I had already purchased) for simply replacing a water heater that should have been uneventful and moderate in cost. First, the rates for Ben Franklin are quite high -- exorbitant, in my opinion as a prior customer. There was also an addition to the already high price of installation via an expansion tank, which the installer from BF stated is now necessary for everyone. This added over $200 to the price for the job. Since the heater is in the attic, the installer also called a peer worker to come help him carry the water heater up the attic stairs and this was another additional cost ($100 for labor is my memory just for that event due to hourly rates). The second addition to the price is that my attic opening was about an inch too small to accommodate the new water heater. This was discovered only after the older water heater had been removed and the process of installation could not be halted. A section (two of the four 1x4s that comprised the frame to these pull down attic stairs) had to be cut and removed, then replaced by the installer. In Ben Franklin terms, this is known as "difficult access" and this added over $450 to the installation price. This of course increased the cost of the job significantly to now over $1300 (just for their work, not including the water heater cost itself, remember). Removing the attic stairs frame pieces and replacing them took the Ben Franklin worker about an additional hour to accomplish. And when the two boards of the frame were reinstalled, the stairs no longer closed flush and yet they were left that way. I spent 3 hours myself after Ben Franklin left, tearing this out and putting it back correctly. The installer left a "survey card" and I wrote on the card the issue of my having to spend 3 hours correcting what they charged over $450 for, and also indicated I should receive a refund for that amount. I never even received a followup call or any form of followup communication from the company about my negative survey card rating or comments. Therefore, I would caution anyone considering using this company that my experience is one of shaky ethical behavior in my estimation, prices that are far too expensive, poor quality work on part of the job they did for me, and complete lack of response when I indicated my issues and displeasure at all this (which I interpret as not caring about customer satisfaction or the quality of their work). As their tag-line states, this company is punctual; however, that becomes a miniscule positive in the face of the overall dissatisfaction I experienced.

can you say over priced. i work way too hard to earn $400 to have to give it to a guy for 30 minutes of work with plastic tubing. are you kidding me? what a horrible company.

Experience overall was pretty good. I had a free service coupon from the Charlotte Observer which is why I called as I had these existing plumbing issues. I called the general number and spoke with Pepper who was very friendly. She quoted me 2-9pm as my coupon was for standby service. I received a call at 11:15am that the plumber could be on his way then. I started home at 11:45 and got a call from the plumber that he was at my house. He waited til 11:55 or 12 when I got home and I apologized. Tom Stueber was the plumber. I explained all of the problems and he told me he could fix everything and had a warehouse on wheels (the truck). He did have everything needed to fix the problems. When he quoted the price of the toilet, I thought it was very high and told him I'd get the toilet done later (I had nothing to compare it to so I don't know). He did not want to leave it like that and he told me he would do all of the jobs for the price I ended up paying which sounded much better. I wanted the disposal removed all together as I don't really like them, he gave me pros and cons. I ended up letting him install a new one which has a 5 year vs. the standard 2 year warranty. I also asked him other plumbing questions while he was working which he answered. Very professional, friendly, knowledgeable plumber.

I have had an okay experience with them. They were very professional. They were very prompt. They were right on time when they told me that they were going to be there. The only thing that I do not like is that they have to charge a standard service charge, but that goes for all plumbing companies.

It went great overall. The plumber (David) was very knowledgeable, professional and prompt. I would not hesitate to call on them again. I thought the cost was high for the work/time involved, but I'm pleased with the work.

They were great. It was an emergency, and they came out right away. They gave us feedback and an estimate. They came out the next day and did all the digging and repair work.