Assa Abloy Entrance Systems

A DAY LATE BUT DID A VERY GOOD JOB. VERY PROFESSIONAL. I FELT VERY COMFORTABLE WITH THEM AND THEY ARE VERY HELPFUL OVER THE PHONE. I HAVE DEALT WITH THEM FOR YEARS OVER THE PHONE AND SAVING ME LOTS OF MONEY FIXING A FEW MINOR THINGS MYSELF.

THEY WERE PLEASANT AND DID THEIR JOB. THEY SAVED ME MONEY BY FIXING THE DOOR AND NOT JUST PUTTING IN A NEW ONE.

THEY SEEMED VERY WILLING TO SOLVE THE PROBLEM OVER THE PHONE AND WERE FRIENDLY IN THE PROCESS.

AN ESTIMATE WAS GIVEN AND A DEPOSIT WAS ACCEPTED, BUT THE ORDER WAS MISPLACED AT THE OFFICE AND NOT PROCESSED AS PROMISED. IT HAD TO BE HUNTED FOR WHEN WE CALLED THE OFFICE BECAUSE WE HADN'T HEARD FROM THEM. INSTALLATION OF THE SPRING WAS THEN SCHEDULED AND COMPLETED. THE INSTALLER WAS EXPERIENCED, KIND ENOUGH TO ANSWER ANY QUESTIONS I HAD AND SHOWED ME HOW TO ADJUST THE GARAGE DOOR'S CONTACT WITH THE FLOOR.

THE REP ARRIVED AND ANNOUNCED THAT OUR DOOR NEEDED REPLACING. CONVENIENTLY, HE HAD SAMPLES WITH HIM ON THE TRUCK. HE WANTED WELL OVER A $1000 FOR HIS NEW DOOR. WE THEN CALLED ANOTHER COMPANY WHO CAME OUT, HAD PARTS ON THE TRUCK AND FIXED OUR OLD DOOR FOR $125. OVERHEAD IS NOT RESPONSIVE AND ONLY INTERESTED IN SELLING A NEW DOOR.

I THOUGHT THE PRICE WAS GREAT! IT'S VERY QUIET AND WORKS EFFICIENTLY. THEY CHECKED MY OLD SYSTEM FIRST TO SEE IF THEY COULD FIX IT, I THOUGHT THAT WAS NICE.

THE SERVICE MAN WAS VERY PROFESSIONAL AND EXPERIENCED. OVERALL THE BUSINESS WAS GOOD. I WOULD RECOMMEND THEIR SERVICE.

THEY STARTED THE WORK AT THE END OF FEBRUARY. IT IS NOW THE END OF MAY, AND I STILL DON'T HAVE A WORKING GARAGE DOOR. THEY HAD AN APPOINTMENT FOR TWO WEEKS TO COME AND INSTALL THE DOOR. NOBODY SHOWED. SO I CALLED, AND I WAS TOLD THEY ORDERED THE WRONG DOOR, AND IT WOULD BE ANOTHER TWO WEEKS. THEY SHOWED UP TWO WEEKS LATER, INSTALLED THE DOOR, AND IT WAS FINE. BEFORE LEAVING, THEY WERE TESTING THE DOOR, AND PART OF THE OPENING MECHANISM RIPPED OUT OF THE TOP PANEL OF THE DOOR COMPLETELY. THEY SAID THEY WOULD ORDER ANOTHER PANEL AND REPLACE IT. I GOT A CALL TO LET ME KNOW IT WOULD BE ANOTHER TWO WEEKS. TWO WEEKS CAME, AND I DIDN'T GET A CALL. SO I CALLED THEM AND WAS TOLD IT WOULD BE APRIL 26TH, WHICH WAS FAR LONGER THAN THE TWO WEEKS I WAS TOLD. THEY CAME BACK OUT AROUND MAY 15 WITH A NEW PANEL, BUT WHEN HE OPENED IT UP AT MY HOME, IT WAS BROKEN. I GOT A CALL FROM THE OFFICE SAYING THEY WOULD ORDER A NEW TOP PANEL, AND IT WOULD BE ANOTHER COUPLE OF WEEKS... I HAVEN'T HEARD

REPAIRMAN HAD TO COME TWICE BECAUSE THEY DIDN'T HAVE THE RIGHT SPRING THE FIRST TRIP. THEN WE WAITED ANOTHER WEEK FOR THE WORK TO BE COMPLETED.

IT WAS AN OKAY EXPERIENCE, BUT IT WAS A BIT EXPENSIVE FOR 30-45 MINUTES OF LABOR. PLUS, THEY GAVE A TYPICAL 4 HOUR WINDOW FOR THE APPOINTMENT AND CAME IN THE LAST 15 MINUTES OF THAT TIME FRAME. TECHNICALLY ON TIME, BUT STILL AN INCONVENIENCE.

I WAS UNDER THE IMPRESSION THAT THEY HAD THE PART I NEEDED IN STOCK. THEY THEN CAME TO TAKE MEASUREMENTS AND THEY SAID IT WAS TO MAKE SURE IT WAS AN EXACT MATCH. THEY THEN CAME WITH THE PART TO INSTALL IT WITH NO STRUT, SO WE HAD TO RE SCHEDULE. I HAD TO HAVE A PAINTER PRIME THE STRUT AND THE PART WAS NOT AN EXACT MATCH WITH ABOUT AN INCH GAP IN THE PANELS. I HAD DEALINGS WITH THE PRESIDENT OF THE COMPANY AND THEY ENDED UP REFUNDING MY MONEY, AFTER THEY SENT AN INSPECTOR OUT. I JUST NOW GOT THE CHECK AND THIS ISSUE HAS BEEN ON GOING SINCE THE BEGINNING OF DECEMBER. WANTED ME TO ACCEPT THE PART WITHOUT IT BEING PRIMED AND WERE NOT GOOD AT RESPONDING TO CALLS. I ALSO HAD ISSUES WITH THEM AS FAR AS MY MAILING ADDRESS WAS CONCERNED.

I WAS GIVEN THIS COMPANY AS ONE TO USE IN AN EMERGENCY. I CALLED AT AROUND 9:30 AM AND WAS TOLD THEY WOULD WORK ME IN, BUT COULDN'T GIVE ME ANY IDEA OF THE TIME THEY WOULD COME. I FIND THAT HARD TO BELIEVE AS THEY CAN SEE THEIR CURRENT DAYS SCHEDULE. I CALLED BACK TWICE TO TRY TO GET AN IDEA AND WAS TOLD AGAIN THE SAME THING. THEY FINALLY CAME AT 5:00PM. THEY WERE SUPPOSED TO CALL ME 45 MINUTES PRIOR AND DID NOT. ADDITIONALLY, 1 WEEK LATER THE SPRING WAS TOO TIGHT AND I COULDN'T SHUT MY DOOR SO THEY HAD TO COME BACK AND READJUST IT. THEY WERE VERY PROFESSIONAL AND COURTEOUS WHILE THEY WERE HERE.

THEY WERE RUNNING LATE, BUT COMPLETED OUR PROJECT ON THE APPOINTED DAY.

ALTHOUGH I DID NOT RECEIVE A WRITTEN QUOTE FROM THE ORIGINAL SALESPERSON, THE STAFF WAS VERY RESPONSIVE AND THE INSTALLER WAS NEAT, CLEAN AND ORDERLY.

THEY BEAT THEIR OWN SCHEDULE, THEY WERE VERY GOOD, AND THEY RESPONDED ALMOST INSTANTLY. THEY CAME OUT AND BROUGHT CATALOGUES. THE TECH PUT IT ALL TOGETHER IN ABOUT 3 HOURS.

I APPRECIATE THE HELP OVER THE PHONE VERSUS A SERVICE CALL THAT WOULD HAVE COST BOTH OF US TIME AND ME MONEY. I WILL CALL THEM AGAIN IF I HAVE ANY OTHER PROBLEMS IN THE FUTURE. GREAT EXPERIENCE.

SHOWED UP WHEN SCHEDULED. EXCELLENT INSTALLATION. VERY NEAT AND CLEAN. VERY PLEASED WITH LOOKS AND OPERATION OF NEW DOOR.

RESPONDED TO MY CALL VERY QUICKLY AND SCHEDULED THE SERVICE CALL. CALLED BACK TO OFFER AN EARLIER SLOT, BUT THROUGH A COMMUNICATIONS GLITCH, WERE NOT ABLE TO KEEP THAT EARLIER APPOINTMENT. RESCHEDULED, AND FROM THERE EVERYTHING WAS DONE VERY PROFESSIONALLY.

THE WORK WAS SCHEDULED FOR BETWEEN NOON AND 5 PM. AT ABOUT 10 AM THE TECHNICIAN, JIM, CALLED SAYING HE WAS RUNNING AHEAD OF SCHEDULE AND ASKED IF HE COULD COME EARLY. HE ARRIVED WITHIN 15 MINUTES AND COMPLETED THE JOB IN LESS THAN 30 MINUTES. ALSO, HE CHECKED THE GARAGE DOOR OPENER AND FOUND THAT THE PART THAT CONNECTS TO THE DOOR, THE TROLLEY, WAS STRIPPED. HE SOLD ME A NEW TROLLEY AND INSTALLED IT AT NO CHARGE. JIM WAS PROFESSIONAL, CLEARLY KNEW HIS BUSINESS, AND VERY COURTEOUS. I STRONGLY RECOMMEND THIS COMPANY.

HE SAID HE COULD DO IT OVER THE PHONE WITH ME SO THERE WAS NO CHARGE. HE SAID HE WOULD FOLLOW UP WITH AN EMAIL WITH THE DIRECTION IF THIS HAPPENED AGAIN.

NEVER SHOWED UP OR CALLED. CALLED AGAIN, REP WAS SUPPOSED TO FAX ME, BY THE END OF THE DAY, AN ESTIMATE BASED ON OUR PHONE CONVERSATION. NEVER RECEIVED IT.

QUICK WORK, ON TIME, AND PROFESSIONAL. REASONABLE IN PRICE, SEEMED TO BE CUSTOMER ORIENTED.

THE DOOR HAS WORKED WITHOUT ANY PROBLEMS AND WE LOVE THE SPEED AND QUIETNESS OF THE DOOR OPENER. DON'T FORGET TO ASK FOR YOUR FREE KEYLESS ENTRY AS PART OF BEING AN ANGIE'S LIST MEMBER. IT'S A REALLY NICE FEATURE!

THEY CAME BUT NEVER GAVE ME THE ESTIMATE. I CALLED BACK AND TOLD THEM WHAT HAPPENED AND THEY STILL DIDNT RESPOND. THEY DO NOT PROVE TO BE VERY RESPONSIBLE.

THEY WERE ABLE TO SQUEEZE ME IN ON SHORT NOTICE. THEY DID A GREAT JOB, GAVE ME AN EDUCATION ON MAINTAINING MY DOOR, AND WERE REASONABLY PRICED. TONY WAS A VERY HELPFUL GUY. HE WORKED QUICK, WASTED NO TIME, BUT WAS THOROUGH AND ANSWERED ALL OF MY QUESTIONS.