About us
Business highlights
151 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesSenior Discount
10-20%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.0100 Reviews
Showing 76-100 of 100 reviews
Betty H.
10/2015
home security systems
 + -1 moreunknown
Description of Work: They are great!
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Karen D.
05/2014
home security systems
 + -1 moreunknown
Description of Work: Initial set up and installation of security system.
| Rating Category | Rating out of 5 |
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| quality | |
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Yes, I recommend this pro
$50
Matthew S.
06/2013
home security systems
 + -1 moreI've been happy with them.
Description of Work: They set up my home security system at my house.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$50
Todd W.
07/2009
home security systems
 + -1 moreThey have competitive prices.
Description of Work: They my alarm system.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
SHERI M.
05/2006
home security systems
 + -1 moreWould never use this company
Description of Work: On phone said could convert my old system and perhaps add a few new components. Came to house and said the same but needed more new components than on the phone Signed a contract and then they called back and said I needed all new components for lots more money. I cancelled and then took a long time to get my money back
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PHILIP S.
05/2004
home security systems
 + -1 moreI USED THEM FOR ABOUT 10 YEARS IN MY PREVIOUS HOME. THEY WERE VERY UP FRONT, PROFESSIONAL, AND I WAS VERY PLEASED WITH THE SERVICE I RECEIVED AND HAVE BEEN IN THE LAST 10 YEARS.
Description of Work: THEY INSTALLED MY SECURITY SYSTEM IN MY NEW HOME AND ARE DOING THE MONITORING.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$500
CAROL C.
03/2004
home security systems
 + -1 moreunknown
Description of Work: INITIAL INSTALLATION IN 2001 EXCELLENT. SERVICE CALLS TO CORRECT ANY PROBLEMS WERE REQUIRED RARELY AND EVEN THOUGH THE 4-HOUR WINDOW OF WHEN TO EXPECT A TECH WAS SOMETIMES HARD THERE WASN'T REALLY A PROBLEM. MOST RECENT EXPERIENCES NOT SO GREAT. SERVICE REQUESTED MARCH 2004 TO REPLACE BATTERIES WHICH BEEP INTERMITTENTLY AT ALL HOURS UNTIL SYSTEM FIXED. I CALLED THE 800 NUMBER AS HAD IN THE PAST AND WAS GIVEN A DAY (FRIDAY) TO EXPECT TECH -- NO SHOW AND NO CALL. I CALLED AGAIN AND BRINKS RESCHEDULED TO ITS EARLIEST AVAILABLE DAY (THE FOLLOWING WED).
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David V.
02/2004
home security systems
 + -1 moreTHEY DID A GREAT JOB ON A RETROFIT IN A COMPLICATED LAYOUT, WITH ALMOST ALL WIRES ROUTED SUCCESSFULLY THROUGH A VERY DIFFICULT-TO-ACCESS CRAWL SPACE. ALL COMPONENTS WORKED FROM THE START AND HAVE SINCE THEN. FEW MINUSES: HAD TO RESCHEDULE THE INSTALL DUE TO AN INSTALLER HAVING A SICK CHILD, BUT THEY POLITELY CALLED IN ADVANCE TO RESCHEDULE. ALSO, WIRES IN CRAWL SPACE ARE ON GROUND, NOT TACKED TO THE FLOOR JOISTS OVERHEAD. FINALLY: INSTALLERS LEFT CIGARETTE BUTTS ON DRIVEWAY (BUT AT LEAST THEY SMOKED OUTSIDE).
Description of Work: ALARM SYSTEM (WITH MONITORING) INSTALLED. INCLUDED BASIC PACKAGE PLUS ADDITIONAL WINDOW CONTACTS, MOTION SENSORS, AND CONSOLE. THIS WAS A RETROFIT TO AN OLDER HOME, WITH MANY WIRES RUN THROUGH WALLS, ATTIC, AND MOSTLY THE CRAWL SPACE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
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Yes, I recommend this pro
$812
WALTER H.
11/2003
home security systems
 + -1 moreunknown
Description of Work: WE HAD A BURGLAR ALARM SYSTEM INSTALLED. IT INCLUDES DOOR CONTACTS, MOTION DETECTOR, SIREN, KEYPADS, TELEPHONE CONNECTION AND SMOKE DETECTOR.
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$245
DENNIS T.
05/2003
home security systems
 + -1 moreUSE ANOTHER SECURITY SYSTEM COMPANY.
Description of Work: ADT SECURITY HAD A PROMOTION OFFERING A 3 MONTH TRIAL PERIOD FOR FREE. I ORDERED THE ALARM MONITORING SERVICE FROM MY HOME AND AFTER THE THREE MONTHS WERE UP I CANCELLED THE SUBSCRIPTION. ADT THEN TURNED ME IN TO A COLLECTION AGENCY (NEVER FIRST SENDING ME ANY INFORMATION) CLAIMING THAT I HAD SIGNED A 2-YEAR CONTRACT AND OWED THEM $700.00. FOR MONTHS I TRIED CONTACTING ADT AND ALTHOUGH THEY ADMITTED TO THE MISTAKE THE COLLECTION AGENCY KEEPS CONTACTING ME AND ADT MADE NO EFFORTS TO CORRECT THE PROBLEM. EACH PHONE CALL TO ADT WOULD TAKE OVER 30 MINS. BEING ON HOLD AND BEING TRANSFERRED AROUND TO CUSTOMER SERVICE REPS. THAT WERE CLUELESS AND COULD CARE LESS!!! I HAVE NEVER BEEN TREATED THIS BADLY BY A COMPANY. THE PROBLEM TOOK 6 MONTHS TO FIX AND ADT NEVER OFFERED ME AN EXPLANATION OR APOLOGY.
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MARY R.
04/2003
home security systems
 + -1 moreVERY EXPENSIVE AND THEY DON''T SELL YOU WHAT YOU ARE EXPECTING. THEY DON''T STAND BEHIND THEIR EQUIPMENT OR WORK. VERY EXPENSIVE SERVICE CALLS.
Description of Work: VERY NICE WHEN SELLING SYSTEM BUT SYSTEM IS NOT RELIABLE. GOES OFF WHEN NOTHING IS WRONG AND WE ARE EXPECTED TO PAY FOR SERVICE. WOULDN''T HAVE ADT IF THEY GAVE IT TO US FREE.
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$1,200
THERESA & CHRIS P.
10/2002
home security systems
 + -1 moreunknown
Description of Work: REPAIRS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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Yes, I recommend this pro
$75
AJ P.
06/2002
home security systems
 + -1 moreSALES MADE FOR UPGRADE OF PRIOR SYSTEM. DID NOT INCLUDE EQUIPMENT NEEDED TO ALLOW THE SYSTEM TO WORK WITHIN THE CURRENT TELEPHONE SYSTEM (ADSL). ONE MONTH AFTER INSTALLATION AND COMPLAINTS, NOTIFIED THAT ADDITIONAL EQUIPMENT NEEDED TO MAKE OPERATIONAL IN THIS HOME WAS NOT ADT''S RESPONSIBILITY. ADDITIONAL EXPENSE TO OWNER WAS EXPECTED.
Description of Work: UPDATED HOME SECURITY SYSTEM INCLUDING DOOR, GLASS BREAK AND MOTION DETECTION ALARMS.
| Rating Category | Rating out of 5 |
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$1,500
STEVE C.
06/2002
home security systems
 + -1 moreNICE TEAM TO WORK WITH.
Description of Work: ADT CAME AND CHECKED OUT THE SYSTEM IN THE HOME WE RECENTLY PURCHASED, TESTED IT COMPLETELY, GAVE US A DEMONSTRATION AND TRAINING SESSION, AND PROVIDED US WITH 5 DAYS TO EXPERIMENT BEFORE THE MONITORING WENT LIVE. WE ALSO SIGNED UP FOR MONTHLY MONITORING.
| Rating Category | Rating out of 5 |
|---|---|
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| value | |
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Yes, I recommend this pro
LAURA C.
05/2002
home security systems
 + -1 moreCUSTOMER SERVICE DEPARTMENT WILL NOT RETURN PHONE CALLS; MEMBER HAS MADE NUMEROUS ATTEMPTS TO GET QUESTIONS ANSWERED REGARDING THEIR POLICIES; EXPERIENCE WAS GOOD DURING THE INSTALLATION PHASE, BUT THE EXPERIENCE AFTER THE INSTALLATION PHASE HAS BEEN VERY POOR
Description of Work: INSTALLED ALARM SYSTEM
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
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$99
LAURA D.
03/2002
home security systems
 + -1 moreTHE 2 TECHNICIANS WERE POLITE, KNOWLEDGEABLE AND DILIGENT WORKERS. THE JOB ITSELF TOOK NEARLY 7 HOURS, BUT THAT WAS DUE TO THE NATURE OF THE WORK, WHICH IS EXTENSIVE IN A PREEXISTING HOUSE. THEY ASKED FOR MY OPINIONS AS TO THE LOCATIONS OF THE DETECTORS IN ORDER TO DETERMINE WHERE THEY WOULD BE LEAST NOTICEABLE BUT ALSO MOST EFFECTIVE. THEY THOROUGHLY CLEANED UP AFTER THE JOB WAS COMPLETE.
Description of Work: ADDED A COMPLETE NEW HOME SECURITY SYSTEM, INCLUDING DUAL KEYPADS, SEVERAL WINDOW CONTACTS, SMOKE DETECTOR HOOKUP AND CO2 MONITOR HOOKUP.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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Yes, I recommend this pro
$800
ANGIE P.
10/2000
home security systems
 + -1 moreHE WAS VERY NICE, PATIENT AND THOROUGH. I WOULD RECOMMEND HIM TO OTHER CONSUMERS. I WAS COMPARING PRICES AND PRODUCTS, BUT CHOSE ANOTHER COMPANY
Description of Work: CHARLES PATRICK WAS THE SALES REP THAT CAME TO MY HOME TO INTRODUCE ME TO ADT
| Rating Category | Rating out of 5 |
|---|---|
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KEVIN R.
05/2000
home security systems
 + -1 morePLEASED WITH SERVICE. INADVERTANTLY DAMAGED PROPERTY, BUT PAID FOR REPAIR COST, NO PROBLEM.
Description of Work: INSTALLED OUR ALARM SYSTEM
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
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Yes, I recommend this pro
MARIE W.
03/2000
home security systems
 + -1 moreMEMBER SAID THEY WERE VERY PROMPT AND IN FACT DID THE WORK THE DAY AFTER THEY WERE GIVEN A QUOTE. CLEANED UP WELL, EXPLAINED EVERYTHING TO MEMBER AND LEFT AN INSTRUCTIONAL VIDEO. ALSO SAID THEY WEREN'T PUSHY.
Description of Work: INSTALLED SECURITY SYSTEM
| Rating Category | Rating out of 5 |
|---|---|
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| value | |
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Yes, I recommend this pro
JOHN & JAN B.
09/1999
home security systems
 + -1 moreTHEY INSTALLED OUR SECURITY SYSTEM AND WERE VERY GOOD TO WORK WITH. PRICES WERE COMPARABLE. THEY'RE NATIONWIDE, WHICH WE LIKED BECAUSE WE'LL BE MOVING OUT OF STATE IN 2 YEARS AND CAN TAKE THE SYSTEM WITH US.
| Rating Category | Rating out of 5 |
|---|---|
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| value | |
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Yes, I recommend this pro
JOHN & JAN B.
08/1999
home security systems
 + -1 moreSALES REP IS TIM, FROM GASTONIA. HE IS JUST GREAT. VERY THOROUGH, AND WE HAVE A CONTRACT WITH THEM. THEY RETURN TO DO THE WIRING NEXT WEEK.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
NANCY & CARROLL B.
03/1999
home security systems
 + -1 moreINSTALLED ALARM SYSTEM. GAVE US A DISCOUNT, TOO.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
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| punctuality |
Yes, I recommend this pro
KIM S.
09/1998
home security systems
 + -1 moreSANDRA MILTON WAS SALESEPERSON. DOUG BROWN WAS INSTALLER. BELLSOUTH HAD NOT TURNED ON PHONE LINES AND HE HAD TO COME BACK TWICE, HE WAS VERY NICE ABOUT IT AND REPOSNED IMMEDIATELY WHEN THE PHONES WERE READY.
| Rating Category | Rating out of 5 |
|---|---|
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| value | |
| professionalism | |
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Yes, I recommend this pro
CAROL A.
05/1998
home security systems
 + -1 moreSANDRA MILTON CAME OUT & SET-UP SYSTEM. GOOD EXPLANATION, PATIENT, GOOD JOB.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Contact information
2530 Whitehall Park Dr Ste 500, Charlotte, NC 28273
https://www.adt.com/local/nc/charlotte?utm_source=angies&utm_medium=nc&utm_campaign=charlotte&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems
FAQ
ADT Security Services is currently rated 4 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.
NON-MONITORED ALARMS
Contact information
2530 Whitehall Park Dr Ste 500, Charlotte, NC 28273
https://www.adt.com/local/nc/charlotte?utm_source=angies&utm_medium=nc&utm_campaign=charlotte&utm_term=localseoService hours
Monday:
8:00 AM - 4:00 PMTuesday:
8:00 AM - 4:00 PMWednesday:
8:00 AM - 4:00 PMThursday:
8:00 AM - 4:00 PMFriday:
8:00 AM - 4:00 PM