ADT Security Services

I have used ADT or its predecessors for 5 years. No problems, but the renewal price kept on getting higher and higher, so I contacted them and asked for a better (senior citizen/long term user) rate and they complied.

If you want to set up a system with an experienced sales person and have the installer come in and take care of what you had discussed RUN TO ANOTHER COMPANY. AT ADT, they send an 18 year vet to sell you a system. He will try to add on a few things then CONVENIENTLY miss some very important things. The whole SCAM is the installer comes in and he finds you need many more items to add on to make your system complete, "I can't use these smoke detectors" you need to pay $300 and $10 more a month to cover smoke (salesman never mentions), "what if they cut your phone line" $150 for cell back up and another $10 a month. But they will work with you because they "feel bad" when they call the manager and work you out a good deal that still costs $100's of dollars. Then they take out your hard wired equipment and add cheap battery powered. You should have a piece of mind when you add on a security system to you

We got rid of them. We let them go. Their professionalism was ok because it was installed when we built the house. I never saw them. I had false alarm calls and stuff like that. Their security response should be excellent.

It has gone very well. They are reliable.

I didn't have a contract with them and I saw on television it was about $30 and they wouldn't honor that for me so I discontinued the service.

I have used them since we bought our home, and we have them in all our homes except one in South Carolina. They are excellent. What stands out is their reliability to get back to the staff if something is going on in the house that they are unsure of. It is really quick.

See my notes from "What did the provider do".

Sales rep came out right away. Installation three days later. All on time and very professional. no cost for equipment or installation. Certain organization memberships gave us lower monthly fee, too. Very happy with the entire process.

The worst service customer service i have ever encountered. I received five different answers about the same inquiry (how to remotely disarm the service). Finally after being promised that the last described approach would work the system failed to disarm and caused a significant disruption to us on vacation and inconvenience to prospective buyers of our home. We are canceling our service and advise that no one use ADT.

If you need ADT, go to them directly. Don't call Security Choice. Security Choice will charge you $100 just to come to the house, and then you have to get a refund if you decide not to get their service. ADT does not do this. Also, I think Security Choice sold my phone number after I contacted them. I can't be sure, but the next day I started getting spam calls.

We are very pleased with ADT Monitored Home Security Systems' service. Their price were reasonable than others. It was all good. They were responsive to our particular needs.

They were prompt. The guy that came out to do the service was extremely nice. There was a misunderstanding when he was getting ready to leave and wanted me sign stuff. He stayed until it was resolved. He never got impatient and he actually hung up something for me. He did not have to do that, but he did. He was super nice and I liked everything about him. It turned out that the mistake was my mistake. He was excellent at explaining the system and all of that stuff.

It was a frustrating, expensive and wasteful use of resources.

I didn't like...Not professional, Very expensive, the syztem does not work properly.

We hired their service in Asheville /NC in the last year 2011. After about 3 months of alarm installed, the alarm system began to fail and after much struggle, discussion and waiting,a technician came to our house and even had to change the whole system, because it all was in trouble. A month ago we moved to Charlotte /NC and although very unhappy with this company we had to keep it because of a 2-year contract. The system that they installed in the new home was brand new and was pretty much charged to make this transition (and it was very expensive). In less than two weeks of the alarm installed, their system began to malfunction again. The police were called twice (the alarm rang because of a failure). Both times I almost died of heart because I was in the house and I had to ran and hid in the room thinking it was someone coming to the house, my stress level has multiplied since I installed this crap alarm, which should bring me peace, comfort and safety and now it is a nightmare and a source of terrible stress.Returning to the case, the police first arrived at the house and found that there were no signs of broken glasses and no one wasbroken in the house, the policeman even spoke with somebody of ADT that they would have to check the system because it was defective. The second time the alarm rang, my husband spoke again with the attendant about the same defect andwas told to him that there would be a technician in 24 hours resolving the situation. Nobody appeared... I was in home this 24h waitting.5 days ago I called asking for the cancellation of the service, as well as the repayment of what with just paid (for an alarm systemthat should properly work) and they said I could cancel, but there would be none repayment and besides that I would have to paythe 75% penalty that says contract. They didn?t care about me and the system. Because I said that I would cancel this contract, that day an attendant called us to make an appointment for a technician visit that should solve the problem. We arranged the visit for two days later. I called the day before to confirm, I confirmed that I would be at home waiting for the technician.... Nobody appeared again. It Is the worse service ever. If you contract this company you will be regret for the rest of your life!!!!

I dislike their services and their responsiveness. I had an appointment set up for last Friday and nobody showed up and I had to wait three weeks for that appointment because I wanted to up my security around the house and buy additional stuff and I had to wait three weeks. They never call. They never showed up. Nothing I heard. So, when I called on Monday to report to it, they were very sorry and et cetera. They said "We'll make it up to you." and then they transferred me to their scheduling department in Jacksonville and I got an appointment in another three weeks. So, obviously that is unacceptable to me.

I chose ADT because of their name recognition. The system works and it seems to be a good system.

The service was okay but the cancellation process was horrifying. I am in the military and when I move the contract becomes null and void in cases of specific contracts. You are supposed to ask for orders and a letter of cancellation but it took 3 months and at least five telephone calls of them to tell it was done each time and it wasn't the next time before I got the mirror removed and $ 800 bill. I will not use ADT Monitored Home Security Systems in the future.

We haven't had much to do with them, which is a good thing. We've been using them for 2 1/2 years. We hardly ever put the alarm on. Our dog barked so loud that he set the glass shatter alarm off. They called right away and they sent somebody out to look at the windows but I wasn't home. The alarm system was put in by the previous owner so we kept it up.

They're a good company...I would recommend them.

It was a good price when I got their service.

The local police don't get here as fast as they should. The response from ADT is very fast.

They had a wireless alarm system that did not need a landline phone. They also had a special going on. It was smooth and easy to get it installed. So far, everything has been fine.

When asked to leave 2 of the 3 "reps" were very rude. The date is approximate.

I have had my security system/ monitoring with Brinks for 10 years. All was well until recently. Brinks turned into Broadview Security (merger?) and the customer service was lost. First I tried to schedule a maintenance visit (10 yr old system with battery issues) but they said no, they could diagnose over the phone. Then a couple of hours after a power outage, my system starting wailing (from the security pads) and there was very loud beeping from the alarm speaker. The key pad wouldn't let me do anything. so i called Broadview and had to wait on hold for a few minutes (would this happen if i was being attacked by a robber?). Then when i finally got assistance the service rep told me that they couldn't send anyone out. If i wanted an emergency visit it would cost me $155 and she didn't know when they could get there. Now the system has been screaming this whole time. So then she tried to help me disconnect the control panel. It was screwed so tight it wouldn't open and the screw head was worn out. Eventually i just hung up with customer service and took a hammer to the control pad to open it. Finally silence (and for free!) Of course by this point i had decided i was switching security companies. Now Brinks/Broadview is merging with ADT...i expect service will not improve as this company goes throgh another merger