Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Services we don't offer

NON-MONITORED ALARMS

Amenities

Free Estimates
Yes
Senior Discount

10-20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.0100 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
14%
3
7%
2
7%
1
16%


Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.1
responsiveness
4.1
punctuality
4.2
Showing 1-25 of 100 reviews

Bill G.
08/2015
4.0
home security systems
  + -1 more
I have used ADT or its predecessors for 5 years. No problems, but the renewal price kept on getting higher and higher, so I contacted them and asked for a better (senior citizen/long term user) rate and they complied.
Description of Work: Renewed my service for another year, at a more reasonable rate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0

Yes, I recommend this pro
$300

Richard F.
04/2015
2.0
home security systems
  + -1 more
If you want to set up a system with an experienced sales person and have the installer come in and take care of what you had discussed RUN TO ANOTHER COMPANY. AT ADT, they send an 18 year vet to sell you a system. He will try to add on a few things then CONVENIENTLY miss some very important things. The whole SCAM is the installer comes in and he finds you need many more items to add on to make your system complete, "I can't use these smoke detectors" you need to pay $300 and $10 more a month to cover smoke (salesman never mentions), "what if they cut your phone line" $150 for cell back up and another $10 a month. But they will work with you because they "feel bad" when they call the manager and work you out a good deal that still costs $100's of dollars. Then they take out your hard wired equipment and add cheap battery powered. You should have a piece of mind when you add on a security system to you
Description of Work: Turned on my security system

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$240

Candice C.
01/2015
3.0
home security systems
  + -1 more
We got rid of them. We let them go. Their professionalism was ok because it was installed when we built the house. I never saw them. I had false alarm calls and stuff like that. Their security response should be excellent.
Description of Work: We used ADT Security for alarms.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0


Carl R.
09/2014
5.0
home security systems
  + -1 more
It has gone very well. They are reliable.
Description of Work: I use ADT.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$48

H.I. P.
08/2014
1.0
home security systems
  + -1 more
I didn't have a contract with them and I saw on television it was about $30 and they wouldn't honor that for me so I discontinued the service.
Description of Work: They were charging $50 per month for my security system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$50

ROBIN D.
07/2014
5.0
home security systems
  + -1 more
I have used them since we bought our home, and we have them in all our homes except one in South Carolina. They are excellent. What stands out is their reliability to get back to the staff if something is going on in the house that they are unsure of. It is really quick.
Description of Work: I use ADT. I have cameras in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Jeff N.
07/2014
2.0
home security systems
  + -1 more
See my notes from "What did the provider do".
Description of Work: I had an alarm alert this morning at 1:30am indicating a break in. After calling the police to respond, I called ADT monitoring to get answers to what happen once I realized no one was in my house. I was put on hold for over 1 hour before I actually spoke with a live person. He had no answer as to why it took over 1 hr for someone to answer. It appears a false alarm was triggered due to an equipment malfunction, but none the less, I am changing companies today.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Sallie J.
01/2014
5.0
home security systems
  + -1 more
Sales rep came out right away. Installation three days later. All on time and very professional. no cost for equipment or installation. Certain organization memberships gave us lower monthly fee, too. Very happy with the entire process.
Description of Work: I used ADT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelty M.
08/2013
1.0
home security systems
  + -1 more
The worst service customer service i have ever encountered. I received five different answers about the same inquiry (how to remotely disarm the service). Finally after being promised that the last described approach would work the system failed to disarm and caused a significant disruption to us on vacation and inconvenience to prospective buyers of our home. We are canceling our service and advise that no one use ADT.
Description of Work: Home security system

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$40

Liz K.
05/2013
1.0
home security systems
  + -1 more
If you need ADT, go to them directly. Don't call Security Choice. Security Choice will charge you $100 just to come to the house, and then you have to get a refund if you decide not to get their service. ADT does not do this. Also, I think Security Choice sold my phone number after I contacted them. I can't be sure, but the next day I started getting spam calls.
Description of Work: This is the contact info for Security Choice in Charlotte. If you need ADT, go to them directly. Don't call Security Choice. Security Choice will charge you $100 just to come to the house, and then you have to get a refund if you decide not to get their service. ADT does not do this. Also, I think Security Choice sold my phone number after I contacted them. I can't be sure, but the next day I started getting spam calls.

Rating CategoryRating out of 5
value
1.0


Richard P.
05/2013
5.0
home security systems
  + -1 more
We are very pleased with ADT Monitored Home Security Systems' service. Their price were reasonable than others. It was all good. They were responsive to our particular needs.
Description of Work: We used ADT Monitored Home Security Systems for our house alarm.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JULIE N J.
02/2013
5.0
home security systems
  + -1 more
They were prompt. The guy that came out to do the service was extremely nice. There was a misunderstanding when he was getting ready to leave and wanted me sign stuff. He stayed until it was resolved. He never got impatient and he actually hung up something for me. He did not have to do that, but he did. He was super nice and I liked everything about him. It turned out that the mistake was my mistake. He was excellent at explaining the system and all of that stuff.
Description of Work: We have our security service with ADT Monitored Home Security Systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Jon W.
11/2012
1.0
home security systems
  + -1 more
It was a frustrating, expensive and wasteful use of resources.
Description of Work: AAA installation (an ADT authorized dealer) installed an ADT alarm system in our home. The system has malfunctioned on a regular basis. Including, the disarming process taking several tries and sometimes resulting in the alarm tripping with no response from ADT. Also, when the alarm tripped with no provocation, we would wait until an ADT technician could come out. We'd have to take off work, pay a fee and see zero improvement. It's cause much more frustration than peace of mind. They are saying we are not allowed out of our contract and that they understand. I was denied corporates address and told that it was up to AAA installation to help me because they weren't the problem. I don't understand how ADT's malfunctioning alarm equipment and lack of customer service is not their problem.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$200

Geraldo or Christie N.
11/2012
1.0
home security systems
  + -1 more
I didn't like...Not professional, Very expensive, the syztem does not work properly.
Description of Work: I didn't like...Not professional, Very expensive, the syztem does not work properly.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250,000

Geraldo or Christie N.
10/2012
1.0
home security systems
  + -1 more
We hired their service in Asheville /NC in the last year 2011. After about 3 months of alarm installed, the alarm system began to fail and after much struggle, discussion and waiting,a technician came to our house and even had to change the whole system, because it all was in trouble. A month ago we moved to Charlotte /NC and although very unhappy with this company we had to keep it because of a 2-year contract. The system that they installed in the new home was brand new and was pretty much charged to make this transition (and it was very expensive). In less than two weeks of the alarm installed, their system began to malfunction again. The police were called twice (the alarm rang because of a failure). Both times I almost died of heart because I was in the house and I had to ran and hid in the room thinking it was someone coming to the house, my stress level has multiplied since I installed this crap alarm, which should bring me peace, comfort and safety and now it is a nightmare and a source of terrible stress.Returning to the case, the police first arrived at the house and found that there were no signs of broken glasses and no one wasbroken in the house, the policeman even spoke with somebody of ADT that they would have to check the system because it was defective. The second time the alarm rang, my husband spoke again with the attendant about the same defect andwas told to him that there would be a technician in 24 hours resolving the situation. Nobody appeared... I was in home this 24h waitting.5 days ago I called asking for the cancellation of the service, as well as the repayment of what with just paid (for an alarm systemthat should properly work) and they said I could cancel, but there would be none repayment and besides that I would have to paythe 75% penalty that says contract. They didn?t care about me and the system. Because I said that I would cancel this contract, that day an attendant called us to make an appointment for a technician visit that should solve the problem. We arranged the visit for two days later. I called the day before to confirm, I confirmed that I would be at home waiting for the technician.... Nobody appeared again. It Is the worse service ever. If you contract this company you will be regret for the rest of your life!!!!
Description of Work: THIS IS THE WORSE COMPANY THAT I'VE NEVER DEAL WITH. I'LL BE REGRET TO CONTRAT THEM FOR THE REST OF MY LIFE!!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,800

KARIN M.
08/2012
1.0
home security systems
  + -1 more
I dislike their services and their responsiveness. I had an appointment set up for last Friday and nobody showed up and I had to wait three weeks for that appointment because I wanted to up my security around the house and buy additional stuff and I had to wait three weeks. They never call. They never showed up. Nothing I heard. So, when I called on Monday to report to it, they were very sorry and et cetera. They said "We'll make it up to you." and then they transferred me to their scheduling department in Jacksonville and I got an appointment in another three weeks. So, obviously that is unacceptable to me.
Description of Work: I use ADT currently for security and alarms.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Response from ADT Security Services
Upon review of the complaint, it was confirmed that the consumer did in fact have a scheduled sales appointment. However, the sales representative that was tasked for the job inadvertently removed the appointment from his schedule, which resulted in the missed sales appointment. ADT has addressed the concern with the representative to ensure that this doesn’t happen going forward. ADT apologizes for the inconvenience that this may have caused the consumer. We did speak with Member about the issue as well.

Pat G.
08/2012
5.0
home security systems
  + -1 more
I chose ADT because of their name recognition. The system works and it seems to be a good system.
Description of Work: ADT installed an all around alarm system for the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ken K.
07/2012
2.0
home security systems
  + -1 more
The service was okay but the cancellation process was horrifying. I am in the military and when I move the contract becomes null and void in cases of specific contracts. You are supposed to ask for orders and a letter of cancellation but it took 3 months and at least five telephone calls of them to tell it was done each time and it wasn't the next time before I got the mirror removed and $ 800 bill. I will not use ADT Monitored Home Security Systems in the future.
Description of Work: For alarm services I have used ADT Monitored Home Security Systems.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$60

Jeff B.
07/2012
5.0
home security systems
  + -1 more
We haven't had much to do with them, which is a good thing. We've been using them for 2 1/2 years. We hardly ever put the alarm on. Our dog barked so loud that he set the glass shatter alarm off. They called right away and they sent somebody out to look at the windows but I wasn't home. The alarm system was put in by the previous owner so we kept it up.
Description of Work: We use ADT for our security system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karen G.
07/2012
4.0
home security systems
  + -1 more
They're a good company...I would recommend them.
Description of Work: I use ADT for home alarm services. My last contact with them was about ten years ago when my cat set off the alarm.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$20

Richard N.
06/2012
5.0
home security systems
  + -1 more
It was a good price when I got their service.
Description of Work: I use ADT Monitored Home Security Systems for alarms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Darryl a S.
04/2012
4.0
home security systems
  + -1 more
The local police don't get here as fast as they should. The response from ADT is very fast.
Description of Work: They provide an alarm system for smoke, fire, and break-ins. I have monitors on doors and in the hallway.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Kimberly E.
04/2012
5.0
home security systems
  + -1 more
They had a wireless alarm system that did not need a landline phone. They also had a special going on. It was smooth and easy to get it installed. So far, everything has been fine.
Description of Work: I had an alarm system installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

GREGORY H.
10/2010
1.0
home security systems
  + -1 more
When asked to leave 2 of the 3 "reps" were very rude. The date is approximate.
Description of Work: Thiscompany conyinues to cold canvas my nieghborhood w/out a city permit and my home is marked "no Trespassing" on EVERY side and have been asked to not "knock on my door" numerous times. They usually arrive in a van w/several young people let out to cold canvas. I have watched them repeatedly and they are unprofessional and my wife made the the comment "she felt like we were being "cased". My home is already monitored and signed but that doe not give them any pause. I would never use them due to the poor professionalism.

Rating CategoryRating out of 5
professionalism
1.0


Response from ADT Security Services
Very rarely do ADT employees engage in door to door sales campaigns and all ADT employees are required to acknowledge and heed ‘No Soliciting’ signage. ADT sales representatives wear professional business attire and have photo ID badges with their name and the ADT Logo printed on them. Our sales representatives receive scheduled appointments with consumer's either via direct phone contact or consumer request through our National Sales Center. There is a possibility that the representative was with an ADT Authorized Dealer, who would be a company authorized to sell ADT monitoring services. Please note that these companies are not soliciting door to door at the request of ADT, they make their own decisions regarding how they market. Without a name or contact information for the representative who went to the consumer’s home, ADT is unable to investigate to determine whether or not the representative was an ADT employee or the employee of an ADT affiliate.

DENISE T.
08/2010
3.0
home security systems
  + -1 more
I have had my security system/ monitoring with Brinks for 10 years. All was well until recently. Brinks turned into Broadview Security (merger?) and the customer service was lost. First I tried to schedule a maintenance visit (10 yr old system with battery issues) but they said no, they could diagnose over the phone. Then a couple of hours after a power outage, my system starting wailing (from the security pads) and there was very loud beeping from the alarm speaker. The key pad wouldn't let me do anything. so i called Broadview and had to wait on hold for a few minutes (would this happen if i was being attacked by a robber?). Then when i finally got assistance the service rep told me that they couldn't send anyone out. If i wanted an emergency visit it would cost me $155 and she didn't know when they could get there. Now the system has been screaming this whole time. So then she tried to help me disconnect the control panel. It was screwed so tight it wouldn't open and the screw head was worn out. Eventually i just hung up with customer service and took a hammer to the control pad to open it. Finally silence (and for free!) Of course by this point i had decided i was switching security companies. Now Brinks/Broadview is merging with ADT...i expect service will not improve as this company goes throgh another merger
Description of Work: My 10 year old Brinks system started freaking out a couple of hours after a power outage. It was wailing from the keypad and also the alarm speaker had a blaring beeping sound. I called for support to Brinks ( now Broadview )and had the below bad experience.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0


Response from ADT Security Services
ADT apologizes for any inconvenience experienced by the consumer during this situation. Any type of emergency call situation where a technician has to be sent either during non-business hours or where a customer has to be put as a priority above other customers who are already scheduled for service, is considered emergency service and is a billable charge.


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ADT Security Services offers free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
No, ADT Security Services does not offer warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.
NON-MONITORED ALARMS

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM