Accent Comfort Services LLC

I submitted my home warranty claim over the phone to the warranty company in the evening, and the next morning at 8:15 I received a call from Accent's scheduling coordinator, offering to come to my home that afternoon at 3pm. At 2:30pm, I received a call from Tim, the technician, notifiying me that he would arrive at 3pm. He arrived right on time, diagnosed the problem, called in the parts order, tightened up the loose fittings, and departed, promising that the part would be installed within 48 hours. But, 21 hours later, I received a call from Accent's scheduler, offering to come that afternoon to install the part at 1pm. At 12:20pm, I received a call from Lance, the tech, and he arrived promptly at 1pm. He had the part installed within 10 minutes, we tested the system, pronounced it good, and we were done! Easy interaction, quick, great service, super pleasant techs and scheduler.

work was excellent. delay was not.

Came out and diagnosed fault with evaporator coil after a prior contractor added freon to the air con which did not fix the problem. Accent were a pleasure to deal with. Their customer service center always picked up the phone and called back promptly. They even called on Saturday to try to schedule an appointment. The professionalism of their technicians and customer support was excellent.

Our upstairs air conditioning unit was not working and we called them for service. They were very quick on getting back with us to set up an appointment to assess the situation. They found that our coil needed to be replaced because it was leaking in our air handler. The part is currently being ordered and they will be coming back to do the repair. The repair is being done through our American Home Warranty so the price is less for service due to that. We think highly of Accent Heating and Cooling and also use them for preventative maintenance also. They work so well with us and the warranty company. All around they do a good job. They do not have a whole lot of turn around on their employees and they are very nice people. We continue to pay ahead two years at a time for preventative maintenance because they do such a good job.

They gave me the quote. They came when they were supposed to and they did a good job. I haven't had any problems with their work or the AC system.

I give them an "A" overall and I would use them again in the future.

Our upstairs air stopped cooling a month ago, and we called our warranty company about the problem (we have just purchased this home in the last 6 months). The warranty company dispatched Accent to our property to assess the problem. We were told that the compressor needed to be fixed. As the technician was diagnosing the problem, my husband asked what a new unit for our home would cost, just out of curiosity. The technician told him about 10,000 dollars and was rude and short with my husband. (My parents just had a new unit for their much larger home installed for under 4,000 and my husband's company just had a new unit installed for his office at 3500 after receiving 3 bids). We brushed the technician's attitude off and scheduled our compressor to be replaced. Accent cancelled our scheduling date twice. We were without air upstairs for a MONTH before they came back out. My husband had to leave work 3 times throughout this process. At that time, the technician came out and told my husband that we owed 120 dollars for a cleaning. He asked my husband for the payment at that time. We did not pay. Then a sales rep called and said there were further problems that needed to be addressed that would total 610 dollars (neither of these cost were covered under our warranty). I was angry that we were being told that we owed 120 for work we did not authorize, so I called Accent. I spoke to a someone initially when my call was answered, I spoke with a sales person then asked to speak to manager. I was disconnected. They later called my husband back. No one I spoke to or my husband spoke to was friendly or apologetic about the situation and the confusion. When I called to talk to the warranty company about exactly what was not covered, they told us the compressor had not been replaced yet. When I called Accent, they told us it had been replaced. We are asking a local Heating and Cooling company to come assess what else needs to be done, and have the rest repaired. Even if we have to pay more, I would rather feel that the company was honest and respectful than dealing with Accent again, who we found to be disrespectful of our time and knowledge of the situation, as well as having serious issues with scheduling.

Accent Heating and Cooling was able to fix the problems with my cooling unit that others could not. I have had no problems with my unit since Accent has been servicing it.

Accent was hired by our Home Warranty company to perform a repair. They supposedly ordered the par. Kept saying it was in transit. After 10 days of this, we were then told it was back orderedI called the manufacturer and within 20 hours of my call the part was at Accent, who then came to install it. This company had a don't care attitude and no willingness to work to get a broken furnace fixed since it was a warranty repairEvery call was a sorry we cant do anything to get it faster. The worst response I have ever received from a service compan

Accent contacted me almost immediately after I contacted my Home Appliance Insurer about my problem. They were pleasant and concerned. The tech was at my house in the evening that day. Jesse quickly found I needed a new Gas Control Valve and Thermocouple on my 6-year-old hot water heater. The parts were ordered and he made a special trip three days later on a Saturday to install them. He was professional, pleasant and definitely knew what he was doing. I was very impressed with the repair and with Jesse.

I will say that being a Angie's List customer made me feel very confident with calling Accent. The warranty company had given me the name of another company first. I went onto Angie's List to see if they were listed. Fortunately they were but had a F rating and people had written horrible comments. I immediately called the warranty company asked for another name. Once I was given Accent HVAC name I looked them up on Angie's List before contacting them. They had rave reviews. It was a positive experience all the way around. I plan on using them for my seasonal checks ups.

They come semi-annually. They do the air conditioner in the spring and the furnace in the fall. Ryan is a great guy.

I have a home service management plan. So, when the air conditioning went out, I called them and they sent Accent out. I pay the regular cost for the technician to come. The actual cost for the repair, parts and everything is paid for by my insurance company. I was very pleased with them. The technician was extremely courteous and worked efficiently. He was really good. He explained everything to me even when I didn’t ask him a question. He explained what he was doing and why he was doing it. So, that was very good. I don’t know the cost of the materials, but I paid about $75. The quality of their work was fine. I called them last Friday, but they couldn’t get here until Tuesday because they were booked for the weekend. The technician said that he would be here at 9 o’clock and he was here at 9 o’clock. His professionalism was very good. I felt confident because it seemed to me like he knew what he was doing. If I have an air conditioning problem again, then I would tell my warranty company that I want Accent to do the work.

They service both of my daughters homes as well as my own. Their people are very knowledgeable, considerate, and polite. They are able to get the work done very efficiently. We have a service contract with them.

Shane may have been the best service person I have ever dealt with. He told me to call his cell that same night to let him know how the system reacted to what he did. He then called me the next two days to follow up on the readings, and provide advice. Overall, there may be additional issues that need to be resolved for our upstairs unit to properly function (may need attic fan installed), but all in all I had confidence that Shane did everything he could to resolve the issue.

They had an AC installed a few months prior and the condensation from the hose was causing it, so all it took was moving the hose. Part of me thought I should have figured it out, but part of me thought that Accent should have told me there would be more water because it was a high efficiency AC. I don't think I should have had to pay $60 for that, but I did.

Both plumbers who visited our house were very competent and professional. The back office support was very poor. They were very slow in calling the warranty program to obtain approval for the water heater replacement, and never - ever - returned my calls for status as promised.

Our home warranty company sent them out and I would use them again even if I don't have the home warranty. My husband was ill and they worked us in the same day or the next day because it was extremely hot. It was a great experience. He worked me through everything that he did and explained all of the equipment in the a/c and even oiled the outside unit. He made sure the freon was tipped off. He did a lot of things that he was not asked to do. His name was Tim and I was very happy with him and I called their company afterwards to let them know. He never talked down to me and he explained everything. He was very nice. The company called to follow up and they even called when he was here to make sure that he had arrived.

We and the buyers were extremely satisfied with the product and work!

We have home warranty insurance, and I'm always wary of the contractors that are selected for us. But Accent Heating is the kind of company I'd choose on my own.

They are just great. They are professional and punctual.

They were efficient and knew what they were doing The had very good work habits. Their appearance was always neat and clean. They were careful of my plants.

They are very smart at what they do. They do a very good job. They presented themselves in a professional manner. They showed up on time to do the work. They cleaned up everything when they were done.

When I first called, it was a frustrating experience b/c the receptionist asked me to repeat everything 4 times. Once I spoke with some of the other employees, my experience greatly improved (Pat's great). When they came out to estimate, there was a mix up with the call ahead. I called to make sure someone was coming out and they considered this my call ahead, without making me aware of that. They called me after he had been sitting in the parking lot for a few minutes. The service man was very friendly and pleasant, gave me a high estimate. Darrell was supposed to call me with a better quote and I wound up having to call in to check. I left the door unlocked the day of the installation, so I would not have to be there (good thing as they were running several hours late and had sent the coil to the wrong place). The coil was smashed a little and so they sent someone to comb it. The repairman forgot the 30 min. call ahead. Luckily, I hadn't left for work yet and was able to go over.

Dan of Accent Heating and Cooling called me within a couple of hours of the insurance company giving the work order. He had a repairman out the following morning. The repairman was very thorough and explained to me in detail what he was doing and what to expect in terms of his return to repair the unit after the part was ordered and overnighted. I would call them back in an instant. I am not sure of the exact price, since it was covered by my insurance.