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A-1 DOOR SERVICES

Garage Doors, Doors

About us

PROUDLY SERVING THE CHARLOTTE AREA SINCE 1986. NO SUBS USED. YOUR COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES IN LOCAL AREA. AFTER HOURS, CHARGES TIME & A HALF FOR EMERGENCY SERVICE. ASK ABOUT ANGIE'S LIST DISCOUNT.

Business highlights

39 years of trusted experience

Services we offer

GARAGE DOOR SALES & SERVICES. DOOR & OPERATOR REPAIR. CUSTOM MANUFACTURE. CARRIAGE HOUSE DOORS.

Amenities

Warranties
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

5.0238 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
1%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 238 reviews

Phyllis S.
09/2015
5.0
garage doors
  + -1 more
Excellent service. Was on time. Very professsional. Was completed in under an hour. Called late on Thursday and was able to come on Friday morning.
Description of Work: Replaced spring on double garage door and adjusted door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Joey N.
09/2015
5.0
garage doors
  + -1 more
Arrived on time and completed work in a timely manner. No pressure to get anything done I didn't need.
Description of Work: Installed new springs and guide wire on garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jeffrey M.
06/2015
5.0
garage doors, doors
  + 0 more
Mr. Todd arrived at the time he said, he completed the job efficiently and even let me watch what he was doing. He explained what he was doing as he went along and even gave me a few pointers to keep my garage door opener working smoothly. Let's hope it lasts another 20 years! Anyway, give Mr. Todd a call. He'll have your garage door working better than it did before you call.
Description of Work: Replaced garage door spring (16ftx7ft door), lubed hinges, rollers, drums, and door opener screw.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Patsy B.
05/2015
5.0
garage doors
  + -1 more
He is professional, does good work, is on time and courteous.
Description of Work: Last year they installed a new garage opener for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Angela S.
04/2015
5.0
garage doors
  + -1 more
Our garage door opener stopped working and considering it was probably original to the house, built in '87, we thought it would likely need to be replaced. I initially chose another provider from Angie's List with an A rating who seemed to have the largest clientele based on the number of reviews. Almost a week later, they still haven't e-mailed or called me. Yesterday, I went back to the list and found Mr. Todd's company and so glad I did. I called first thing in the morning, he returned my call within an hour stating he was en route to another client's home but could come by midday. He called as promised, alerting me he was on the way and arrived shortly thereafter. He had all the necessary parts on his truck with him and was finished with the installation within probably an hour and a half. He provided detailed instructions on everything I needed to know. He was courteous, professional, reliable, obviously takes pride in his company. We would definitely use A-1 Door Services again. Highly recommend.
Description of Work: Replaced garage door opener (motor, overhead track, power button) with 2 new remotes, installed new power button inside garage, installed outside keypad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Lisa H.
03/2015
5.0
garage doors
  + -1 more
He explains things as he goes along. He's very pleasant, honest, prompt and does quality work. I would definitely call on him again and highly recommend him to friends/family.
Description of Work: Study fixed my garage door on two separate occasions because it wouldn't close due to me not keeping it lubed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ann J.
01/2015
5.0
garage doors
  + -1 more
I was very pleased with the work that Sturdy did on the garage door. He explained every thing as he went along. His recommendation to replace the rollers was very much appreciated as the door does not make as much noise when it opens and closes. He was prompt and very professional and his price was excellent. I can definitely recommend his company to others in need. It is so good to find a reliable company
Description of Work: Repaired the tracks on the automatic garage door, plus replaced the rollers with ball bearing rollers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

BILL M.
12/2014
5.0
garage doors
  + -1 more
They were good and efficient. They came the same day to fix it. They diagnosed the problem immediately and had the parts with them to fix it. He even actually did maintenance on it while he was there. He did a little extra, which we liked. They did the job in a reasonable amount of time. We knew we had to get it done right away and they were available to do it.
Description of Work: They fixed our garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

DAVID & BRIGITTE H.
12/2014
5.0
garage doors
  + -1 more
The torsion spring on one of my garage doors broke midday on Christmas Eve. In the past, I had used Century Door company in Harrisburg, North Carolina and was very satisfied. I had a sticker in the garage with their phone numbers on it so I called. One number was disconnected and the other was A-1 Door Service. I spoke to an answering service at A-1 and Sturdy Todd, the owner, called me back within 30 minutes. He expressed that while he had already taken off for the Christmas week-end; that he'd rather take care of my issue immediately so that I would have a good Christmas week-end. I described the issue (broken torsion spring). He gave me a quote which I accepted. He said he was leaving immediately for my house, got here in less than an hour, made the repair and serviced my other door in less than an hour, kept to his quoted price, and did an excellent job. Based on my conversation with him while he was working, he seems both personable and knowledgable in his field. Based on other charges made to Angie's list members; he charged me a fair price. Heck, I thought the price so fair that I failed to look him up on Angie's List where I discovered he offered a discount to members.
Description of Work: Repaired the spring on one of my garage doors. Lubricated new spring, hinges, and rollers on that door and also serviced my other door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Maria D.
12/2014
5.0
garage doors
  + -1 more
Sturdy, visited the site on Monday afternoon, clearly explained the options, quoted a price on our choices, performed the work on Wednesday, demonstrated how the system works and how to lube the system (annual requirement), and left the site perfectly clean. Sturdy only uses high quality hardware. He is a true professional. We are perfectly satisfied at this point and highly recommend Sturdy.
Description of Work: Sold and installed two insulated garage doors, lifters, remote devices, outside keypad, etc. We are refreshing the 25 year old house that we built and live in. The old garage doors, original equipment, were worn out. Sturdy Todd, owner of A1, installed the new equipment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

Lisa H.
10/2014
5.0
garage doors
  + -1 more
Very professional, great service and good price. Will definitely use this company again and recommend him to others.
Description of Work: Fixed broken garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Andrew T.
08/2014
5.0
garage doors
  + -1 more
Mr. Todd's knowledge of the product, he's a Genie Dealer, his prompt response to my call, his service, attitude and pricing, including my Angie's List discount, were all outstanding and he's highly recommended by me. In the event we experience additional garage door problems, springs or opener, A-1 Door Services and Mr. Todd will get my call. It's great to find people you can trust and count on.
Description of Work: Mr. Todd repaired my Genie garage door opener which broke when a spring broke. He made several adjustments to the screw system and reprogrammed the opener once the opener worked properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jo C.
07/2014
5.0
garage doors
  + -1 more
It went great. The garage door is amazing. He is very courteous. He is very dependable, he said he was going to come at a certain time and he got there on time, never late.
Description of Work: Our garage door broke and he came out and replaced the whole thing. He explained all about garage doors. He gave me a whole education very quickly, and was very patient with me while explaining. He showed me the different kinds and showed me a lot of different options so that I could make the most informed decision I could. He installed an insulated door so that our garage is much warmer. It also blocks out a lot of the light as well. It also is very sturdy compared to our last garage door, especially for how lightweight it is. It ended up being way cheaper than any other service providers that quoted us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne L.
06/2014
3.0
garage doors
  + -1 more
Advertised as 24 service but don't come on Sunday
Description of Work: They don't actually have 24 hour service. Won't come out on Sunday. Isn't that what 24 hour service is?

Rating CategoryRating out of 5
responsiveness
4.0


RICHARD & JANET B.
06/2014
5.0
garage doors
  + -1 more
Sturdy Todd, the owner and operator, came out 3 weeks prior to our installation, to review our garage door issues. He has taken care of our door for a long time, always fixing what is needed without trying to do more than necessary. Even this time, he said he could adjust the door and make it work better for $200-300, but we felt the 32 year old system should be replaced. Sturdy then showed us the options he could provide, how he even upgrades the hardware to make a stronger system, and went over what lift system options he'd suggest. He was honest about the pros and cons and left the decision to us. The installation was painless, since he removed the old and disposed of it as Eco-friendly as possible, and, with his assistant, replaced all in about 3-4 hours. We were amazed at how much quieter the system is, and have noticed a cooler garage already, with the insulated (steel) door. Winter effects should be even better. There were many color choices, so we were able to get a door that was enough of a match to work until we are able to paint to an exact match. We are always pleased with the ease of using A-1 Door Services, because Sturdy is so reliable and honest and does what he says he'll do. (He even fixed some things on the old door, free of charge, which made it work better while we were waiting 3 weeks for our new door to arrive.) You can't go wrong with this company!!
Description of Work: Replaced our 32 year old wood garage door, lift operator, and all hardware and systems, as well as trim around the actual door enclosure (to insure a good seal).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,230

Sam B.
05/2014
5.0
garage doors
  + -1 more
I looked up garage door companies when one of my garage door springs broke. A-1 Door Services had 44 recent reviews with A ratings in every review, including reviews of their spring repair work. Calling them was a no brainer. Sturdy Todd returned my call in a few minutes. He was available to come over as soon as he picked up some springs. He arrived when expected with everything he needed to get the job done. He worked quickly but carefully because springs wound tight enough to lift a 200 pound door can inflict serious injury. He finished the job within an hour and would have finished sooner if I had talked less and had less clutter in his way. I expected the price would be between $250 and $300 based on the reviews, so the $275 cost came as no surprise. He did not try to sell me anything I didn't need or want. He replaced both springs (which I also expected based on the reviews) and guarantees them for 1 year. The garage door is operating very smoothly and quietly now. That is saying a lot because it is a very heavy wood door 16' wide with windows dating back to about 1985. Sturdy Todd understands that your reputation is only as good as your last job. I will not hesitate to call A-1 Door Services again when I need a repair or a replacement door.
Description of Work: Replaced garage door springs and lubricated the hinges, roller stems drive screw, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Cathleen F.
05/2014
5.0
garage doors
  + -1 more
Mr. Todd came on time and quickly assessed the problem and had the parts on his truck so he fixed it on the spot.
Description of Work: Replaced the springs on my garage door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Christine R.
05/2014
5.0
garage doors
  + -1 more
Garage door was not closing properly. Mr. Todd fixed the problem and serviced the opener, which had not been done for years. Work was done in under 20 minutes - quick and efficient.
Description of Work: Serviced and repaired garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Sharon V.
05/2014
5.0
garage doors
  + -1 more
This was our second time using A-1 Door Services and both were a great experience. Our garage door quit working on Tuesday. It went up a few inches and then closed. I called A-1, left a message with the receptionist and within 30 minutes, Sturdy called me back. He said he would be there in the morning and he showed up promptly at 8:00 Wednesday morning. He explained that the springs that help lift the door had failed. He told me our options for repairs and said he had all of the necessary parts to do the job right then and there. One of my neighbors walked by and when I told him what was going on, he said he had to replace the same part on his garage door three years ago. He used a big national company and the price he paid was nearly identical to what Sturdy charged, so I really feel that I got a fair deal. He was done in 30 minutes and my door is as good as new.
Description of Work: Replaced tension spring on our garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Beverly M.
04/2014
5.0
garage doors
  + -1 more
He was prompt and completed the job in less than a hour. I was very pleased with the service and appreciated the fact that the company uses American made products as much as possible!
Description of Work: I called and explained that the coil spring had broken on my garage door over the weekend. He asked me a few questions and then set up an appointment to come in the afternoon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

WILLIAM K.
03/2014
5.0
garage doors
  + -1 more
I called him around noon. He set up a time to come later that afternoon, came on time, figured out what was wrong, explained it clearly, fixed the door, and was on his way. Very nice guy. And competent. I'd recommend him.
Description of Work: Fixed the garage door, which wouldn't open reliably.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Di B.
02/2014
5.0
garage doors
  + -1 more
I called A-1 Door Services and another provider on Angie's List to obtain estimates because one of the torsion springs broke on my garage door. I left voice mail messages for both companies, but Mr. Todd returned my call first. We discussed what was happening with my garage door and he had me check a few things while I was on the phone with him. I explained to him I wanted to get a few other estimates, which he was fine with. I felt like he was honest about the price and other pointers he gave me. Since it was due to snow that day and I was tired of lifting that heavy door manually, I decided to let Mr. Todd come out and replace the torsion springs right then. Mr. Todd along with another worker arrived 30 minutes later. It took them less than an hour to complete the job. When they finished and was on their way to their truck, it started snowing. Needless to say, I was happy that my garage door was working again.
Description of Work: Replaced the torsion springs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Barbara S.
01/2014
5.0
garage doors
  + -1 more
We were impressed with Mr. Todd when he came to give us the estimate. He explained everything in detail and showed us samples of all the materials he uses and the different types of doors to choose from. He spent a lot of time answering our questions, and was very knowledgeable and professional. We were pleased with the quality of his product. He was very prompt in returning our calls and came on time to do the job. We love our new door and would definitely use Mr. Todd again!
Description of Work: Replaced our garage door and opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,450

Jo C.
12/2013
5.0
garage doors
  + -1 more
Mr. Todd was patient, prompt and came exactly when promised. He spent a few hours here, making sure the door was installed properly and made sure I understood the mechanism and upkeep before he left.
Description of Work: replaced old wooden garage door with insulated high quality aluminum door which is quiet and smooth and runs evenly on the track like it a substantial piece of equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,690

JAMES G.
11/2013
5.0
garage doors
  + -1 more
They were on time for the appointment they replaced the spring. They were very courteous and professional. i would use them again in the future.
Description of Work: Replaced a broken spring on my garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

2332 ARNOLD DR, Charlotte, NC 28205


Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Garage Doors,
Doors

FAQ

A-1 DOOR SERVICES is currently rated 5 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

A-1 DOOR SERVICES accepts the following forms of payment: Check,MasterCard,Visa
No, A-1 DOOR SERVICES does not offer free project estimates.
No, A-1 DOOR SERVICES does not offer eco-friendly accreditations.
No, A-1 DOOR SERVICES does not offer a senior discount.
No, A-1 DOOR SERVICES does not offer emergency services.
Yes, A-1 DOOR SERVICES offers warranties.
A-1 DOOR SERVICES offers the following services: GARAGE DOOR SALES & SERVICES. DOOR & OPERATOR REPAIR. CUSTOM MANUFACTURE. CARRIAGE HOUSE DOORS.

Contact information

2332 ARNOLD DR, Charlotte, NC 28205


Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM