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Bud Matthews Service & Building Co Inc

Appliance Repair, Heating and Air Conditioning, Plumbing,

About us

General Contractor License Number - 76632 HVAC License Number- 15764 Plumbing License Number - 15764 Electrical License - SP-PH 19506

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning Sales, Service & Repair, Plumbing, Large Appliance Repair, Home Repair, Custom Carpentry, Building, Remodeling

Services we don't offer

No Small Appliance Repair (coffee makers, stand mixers, etc.)

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6250 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
9%
3
4%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 201-225 of 250 reviews

Stephen P.
10/2017
5.0
appliance repair
  + -1 more
everything went well
Description of Work: fix leaking refrigerator ice maker fix microwave oven

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Joe J.
07/2017
1.0
appliance repair, plumbing
  + 0 more
Would not recommend.
Description of Work: I called Bud Matthews Service & Building Co to unclog a 4" corrugated drain pipe from my crawl space sump. The pipe extended about 25' into my yard. My HVAC units drain into this pipe so water was backing up into my crawl space. They sent an HVAC expert instead of a plumber. The HVAC expert did not have the tools to unclog the drain. Called back and they said they could not send anyone today but could send a plumber the next day. Since I had already taken time off from work and would now have to take additional time off the next day, I decided to take my business elsewhere.

Rating CategoryRating out of 5
professionalism
1.0


Response from Bud Matthews Service & Building Co Inc
Mr. Jakuboswki, I am extremely sorry about your experience with BMS. My name is Hope and I was out yesterday and have not had a chance this morning to speak with anyone about this issue, but felt the need to immediately reach out to you. Yes, you took off work with the expectation of having this issue rectified and rightfully so. If this issue still exists, I would like to send a plumber at your convenience and at no charge. If the issue has been already been cleared up, please call me 919-929-0203. I would like to discuss how to make this situation right. We value every customer and want your experiences with BMS to be pleasant.

Chris W.
05/2017
5.0
appliance repair
  + -1 more
Fixed-heats again
Description of Work: Dryer not heating

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles H.
05/2017
3.0
appliance repair
  + -1 more
over priced
Description of Work: over priced

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Diane G.
03/2017
2.0
pressure washing
  + -1 more
unknown
Description of Work: I hired them to pressure wash my home, after returning home i noticed that they had not completely wash the outside of my home, i called to let him the issues i had with his work. He was clearly not happy about having resolving the issue, but begrudgingly came to finish.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0


Response from Bud Matthews Service & Building Co Inc
Dear Member, I see you do not live in North Carolina so we must have serviced an investment property because we do not have a customer in our database with the same name as yours. Can you please reply with the property address? I'd like investigate this complaint further. Your review is dated 03/17/2017 for services performed over 3 years ago and I've hit a road block. The BMS staff truly strives for complete customer satisfaction and I apologize for your experience!

Jesse W.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service.
Description of Work: I had my regular A/C contractor do the semi-annual inspection of my furnace. He reported small cracks and said that he would have to shut it off for fear of carbon monoxide. Even though he did not check for it. Middle of winter, and no heat...the only option would be to buy a new furnace straightaway. I called Bud Matthews for a second opinion. They had someone out within hours, who inspected the furnace and check for carbon monoxide in EVERY single vent. He said the furnace is old but functioning just fine. He turned it back on, and it has run like a top. I suspicion the first call to be a sales gimmick. I am switching my contract to Bud Matthews.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Michael O.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jean F.
06/2016
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5

Susan A.
05/2016
5.0
appliance repair, remodeling
  + 0 more
unknown
Description of Work: My refrigerator and oven both needed repairs. Everything went smoothly with this. I called, quickly got an appointment, they came when expected, fixed everything, were professional and easy to deal with. I will use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Darnell L P.
03/2016
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Lawrence G.
03/2016
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Rose W.
02/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Ida S.
02/2016
5.0
appliance repair
  + -1 more
.
Description of Work: We are one month into the first of 3 planned projects and it's going really well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$164,000

Ann D.
01/2016
4.0
appliance repair, doors
  + 0 more
unknown
Description of Work: Replace a door leading to the outside. The estimate of the cost was under the final price by about $1500. The work was better than average and the workmen were very considerate. |I am undecided whether I would use them again.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$3,500

Jack H.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired my washer. Tech was very knowledgeable and helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Brenda E.
12/2015
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: Determined leak in bathroom and repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Donald R.
12/2015
2.0
appliance repair
  + -1 more
unknown
Description of Work: I've used this company for over two decades for minor repairs, but made a huge mistake in signing them on for a larger project. The money I spent was wasted, because I had to start over with a new contractor. I encountered some professional dishonesty that made a terrible impression on me.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$750

Response from Bud Matthews Service & Building Co Inc
I can assure [member name removed] there was absolutely no intention on our behalf to be dishonest, there did seem to be some confusion with regards to our markup on material cost, to the best of my knowledge that specific situation was clarified. I`am a little perplexed by this review. Sincerely, Bud Matthews.

Terezinha P.
10/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed refrigerator issue as expected.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lindsey S.
10/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me so that I understood the repairs they were performing. I was happy with the outcome and would recommend them for appliance repair.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Karla B.
09/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Stephen B.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Installed a replacement fan-- Difficult installation due to height of ceiling. Done well. Always professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Rebecca S.
08/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: Checked system and put in freon. Incredibly expensive.

Rating CategoryRating out of 5
quality
4.0
value
2.0
responsiveness
4.0

$400

Mary P.
07/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy M.
07/2015
5.0
appliance repair, dryer vent cleaning
  + 0 more
.
Description of Work: Replaced fuses in dryer and cleaned vent; repaired cooktop burner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Jane S.
06/2015
5.0
appliance repair, heating & air conditioning/hvac, home remodeling, plumbing
  + 2 more
unknown
Description of Work: They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. |Works great now!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

545 Old Farrington Rd, Chapel Hill, NC 27517

http://www.budmatthews.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
SP.PH.19506
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Electricians
Trade License Expiration
10/07/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Plumbing,
Handyman Services,
Electrical,
Kitchen and Bath Remodeling,
General Remodeling,
Doors,
Water Heaters,
Drywall,
Finished Carpentry and Woodworking,
Appliance Repair - Small

FAQ

Bud Matthews Service & Building Co Inc is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Bud Matthews Service & Building Co Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Bud Matthews Service & Building Co Inc does not offer free project estimates.
No, Bud Matthews Service & Building Co Inc does not offer eco-friendly accreditations.
No, Bud Matthews Service & Building Co Inc does not offer a senior discount.
Yes, Bud Matthews Service & Building Co Inc offers emergency services.
No, Bud Matthews Service & Building Co Inc does not offer warranties.
Bud Matthews Service & Building Co Inc offers the following services: Heating & Air Conditioning Sales, Service & Repair, Plumbing, Large Appliance Repair, Home Repair, Custom Carpentry, Building, Remodeling
No Small Appliance Repair (coffee makers, stand mixers, etc.)

Contact information

545 Old Farrington Rd, Chapel Hill, NC 27517

http://www.budmatthews.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM