Bud Matthews Service & Building Co Inc

Here is your warning before calling Bud Matthews…let’s start at the beginning. The first part of June, I called for an appointment for them to look at a clogged toiled in our half bathroom downstairs. They came out on June 14 and unclogged the line going to the city tap in. Well, same thing happened again. At that point it was affecting our kitchen sink. Every time we would run water in our kitchen sink the toilet would overflow. So they came on June 25 and ran a snake and camera to see what was going on. June 26th the manager came out and determined that a PVC pipe outside the house was the source of the problem. They said that although this pipe was going downhill it had a little “belly” and needed to be dug up and replaced. They came back and completed the job on July 2nd. That alone was $2750.00. I was very thankful that they had what I thought fixed the issue…I was wrong. About 1-2 weeks later guess what, we had the same issue as the beginning. Once again, we called them and they couldn’t come for 4 days. We had to deal with our toilet overflowing every time we washed a dish in our kitchen sink until they could come. They came back out on July 18th and determined it was a flapper inside the pipe that was not opening. This was not the same place that was previously repaired. Keep in mind, I had already paid them $2750.00 to fix this same problem. Once they opened the flapper, the toilet and sink were working, but they advised us we would need to replace the flapper and they would replace the flapper that afternoon or the next day. Well, that never happened, we never got a call or anything. Remember July 18th, they determined it was the flapper. I called multiple times to see why the flapper hadn’t been replaced and when it would be replaced. On the 3rd phone call, they said the wrong part came in (which is understandable, mistakes do happen) and that they would be out later in the week to fix. They did not come back until August 16th to install the flapper. Everything works fine now, but now I have a $461.00 invoice for a plumber service call and labor fee. Sounds like I was charged to replace pipe that didn’t need to be replaced, since that didn’t actually fix the issue.

Excellent service. I contacted Bud Mathews Service through Angie's List and used “Request a Quote” for a gas cook top that needed repair. Personnel telephoned me within one day, acknowledged my inquiry and said that a repairman would call me within a day or two. Paul telephoned and explained what parts would be necessary to make the repair, and gave me an estimate. Bud Mathews' staff called a couple of days later and scheduled an appointment. Paul arrived at the scheduled appointment time and proceeded to repair the cook top. He was professional, knowledgeable and courteous. The charge was as estimated.

Professional, On-Time, Good Customer Service, and Communicated Effectively.

Steve was in and out in 20 minutes! The fix was an easy one (Removal of a foreign object.)

My refrigerator died the day after Thanksgiving 2019. I called all over trying to find someone to come out. No one could help me because it was a holiday. I reached one guy and he said he didn't want to work on my refrigerator because it is a difficult model and he didn't want his ratings to go down!!! I called Bud Matthews and they sent someone right out and fixed the problem. I believe his name was Paul. He was courteous and professional and he fixed it. This review is late, but I am still so grateful that I found Bud Matthews. If anything breaks in my home ever again, Bud Matthews is the only company I am going to call.

They were rude and abusive over the phone. They sent their tech early and called my home phone to tell me about it. I happen to be not home at the time as I was not expecting them at that time. Mind you they had my cell No., Finally, it dawned on them to call me on my cell. I asked the technician to wait I was stuck in traffic, morning rush hour, would be there in 15 min, at which point Mr. Mathews became belligerent and abusive. Now it was they who wanted to come early, they have been late coming a number of times to my house on the previous occasion because it took them longer than expected at a prior appointment. I didn't have a fit. I think Mr. Matthews is bipolar and needs professional help. This is not how one should treat a client. In the meantime, I lost thousands of dollars worth of food. This man is shameless.

Paul came out to our house within a few days of my call. He is very competent. I am fairly technical and saw he was methodical in narrowing down the source of the problem which turned out to be a failed circuit board. He got a price on the new circuit board and called me the next day. He said that if the problem turned out to be something different, we would not be charged for it. He came the next week with a helper to remove the door, install the new circuit board and put back the door. Ice Maker worked immediately. The repair was expensive but half of the cost was in the circuit board. I would definitely hire Bud Matthews again.

Prompt diagnosis, part ordered, replaced very quickly. I am pleased not to have to replace the dryer and delighted to have it working again. Telephone staff were extremely helpful and the repairman Steve was knowledgeable and efficient.

Service person was very polite, helpful and efficient.

They did a great job as usual, expert, fast, clean, and solved some hard problems with the subfloor. Very courteous and fun to work with, We have used them for many years and always highest quality service. We highly recommend them for all their services.

Excellent work , courteous, recommend

He came quickly (same day) because our refrigerator was not working at all. He spent considerable time diagnosing. He said it was the compressor. He told me that unfortunately on this LG refrig it would cost $1000 to replace the compressor even with the part paid for by LG. The refrig was only 3.5 years old! He said LG was having serious issues with their compressors. He has seen 5 or 6 in the last month or so. He said even if he replaced the compressor, odds are that it would break again within 4 years. So he advised getting a new refrig, recommending Whirlpool as one of the best and the easier (cheapest) to repair. He only charged us for a visit. (We bought a new Whirlpool refrig the next day.)

Repairman efficiently determined the was a broken part that was making the noise. He had one in his truck. He showed me the broken part and how it functions in the dryer. He then showed mw the new part and installed it. Everything finished in a half hour. Repairman was polite, professional , and knowledgable.

I called the morning after our 10 year old refrigerator stopped working. Henrietta, with whom I spoke on the telephone, was able to send out Luis by 3 PM as he had had a cancellation. She was very clear about the cost. There was no additional cost for last-minute scheduling but it did cost $100 ( normally $125 but since I obtained their number through Angie’s list there was a $25 discount). A fuse in the circuitboard was defective and Luis was able to work out a temporary fix. He was polite and helpful. He showed me where the problem was and even taught me what to do if it stopped working again. Paul called me the next day with an estimate for replacing the circuit board; however the temporary fix had not continued to work so he was concerned that there was an additional underlying problem and I ended up deciding to replace the refrigerator. Paul then spent some time time talking to me on the telephone about what to consider in buying a new refrigerator, advice that was extremely helpful.

It went well, although a second problem was found after the first repair

It took a long time to get a part, and the service was very expensive.

Bud Matthews was contacted by my home warranty service company to come to look at my fridge. Bud Matthews called me and said they could not come right away, It was a Thursday and they only work on weekdays, so they made an appointment for me for Friday between,11 AM and 3 PM. In the meantime, I had damage to my car from a dear and was at the shop which I had to pick up that, Thursday evening. The next day when I inspected the car I noticed the shop had not done a good job on the dent, and I realized I had to take it back for reinspection Friday morning I took the car to the shop,(shop was 30 min from my home) where I had to wait about an hour since I did not have an appointment. I got the inspection done and on the way home I had stopped to purchase cat food from the grocery store. While I was checking out I received a call from Bud Matthews that the technician was already at my home waiting, the time was 11. So I asked the caller to tell the guy to wait I was on my way home. He said OK. Within 5 min the person from Bud Matthews calls me back and says the technician, can't wait he has other appointments to go to. I begged the person to ask the technician to wait since I had so much food in my fridge that will spoil. He still refused. I then asked if he could make his way back to my place at the end of the day. They said no his day ended very late and could not.. He suggested I call my warranty Co back and they would just reassign the job and probably could get someone that very day. i said OK fine. In the meantime my home phone had a voicemail when I played it, it turned out it was from Bud Matthews from around 10 AM advising me the technician was on his way to my house an hour early due to a cancellation. So instead of calling my cell phone which is my primary No, they called my home and left a VM. Now to come to the point. There was no other service Co in my area, and Bud Matthews refused to comet o my house to fix the fridge, They stated I treated them badly, Not sure how I did that since I practically begged them to send the technician. Unfortunately, I had a business trip out of town for 2 weeks the next day. and all my food spoiled. Bud Matthews was totally unresponsive to my calls and Heartless and careless. I would say they had no sympathy or care for my loss and my situation. They simply did not want to honor their contract agreement with my warranty Co. and thought it was a good idea to lie about what actually happened.

Fridge stopped cooling overnight so called them first thing in the morning and scheduled a technician to come out that afternoon. Technician was prompt, but they did not call me to notify me when he was the 30 minutes out as they had said they would (the only complaint I have). I already had fridge pulled out and had removed the bottom back cover, so it took him less than 2 minutes and no tools to diagnose my problem: the compressor was no good and/or my coolant was gone. To quote him, *solemnly* "I'm sorry. It's gone." Which was both sad and hilarious at the same time. Since fridge was 10 years old, and it would have cost $800+ to fix, he strongly advised buying a new one. He was very helpful: he made some great recommendations that was broad enough that I had plenty of options, but specific enough to not be overwhelmed with options--all without being asked! This saved the day for me, as it made the process of quickly finding a replacement fridge a relatively painless task.

PAUL came, fixed the problem, and left in 1/2 an hour. He knew exactly what needed to be done and he did it. BTW, did I mentioned that he’s a nice guy? He is!

Replaced defective parts, unit works fine now

Great! On time, great coordination with electrician and installation work and clean-up were great.

It went SO well. They kept up with our schedule, even working all day on Saturday and returning on Sunday (!) to finish the task. Even though the drywall and painting tasks were in the garage, the crew took the time and care they would on the interior of the house. Hardworking and super accommodating. Kimberley (from the office) even tracked me down Saturday evening while we were out to ensure it would be completed. Love this company! They do it all!

Very good service from BM office& service tech, Paul. Would call them again.

The dryer had been squeaking loudly for several weeks when I called Bud Matthews. An appointment was set and two gentlemen showed up on time to take it apart. It needed a second appointment at which they installed a new switch. I thought they were among the most professional outfit I've dealt with in Chapel Hill. I would certainly call them again.

great!! did it while I was out of town and kept me updated throughout project.