BNA ENTERPRISES

Called ahead, showed up on time, found and fixed problem quickly. Pleasant, professional.

Terrific people to work with, I appreciated his advice that saved me money and time - will hire again if I have more electrical needs!

I had Mr. Busing come by originally to fix a light switch and fix a bathroom fan. Somehow the fan started working the morning of his arrival. He still checked some possible causes and gave a very detailed explanation of some reasons it may have been defective. While there he was able to fix the other light very quickly. Overall the experience went well.

Highly professional service. We had one minor misunderstanding about the configuration of the closet where the outlet was to be installed that meant he didn't have all the parts needed the first time he came. He returned the following morning and was done with the work quickly. Despite two trips, he only charged us for a single service call. It was clear he knew his business and took great care with the work. We would certainly use them again for any electrical needs.

It was an Angie's List Big Deal that I purchased. It was fine. They charged an extra $75 when the work was done. They were nice. He did a good job and he seemed conscientious. I don't know if it could have been done less expensively but he needed a very long ladder to install the light. I would get another estimate from them in the future.

Work was done quickly and expertly. Technician was professional and courteous. Will definitely use them again.

They arrived on time and did the work promptly. I did not have to pay any extra beyond the coupon, which was good. I would definitely use them again. Good job.

The repair was done at our rental unit and I was not present . He identified the problem and repaired it successfully and the repair cost was covered by the very reasonable Angies List Coupon for $69. I was disappointed that he did not check the ceiling fan but they offered to go back and check it...so, I purchased a replacement fan in case it was needed...and it was, and he installed the new fan for a very reasonable add on charge without a trip fee. I would definitely use them again. The average rating for "responsiveness" was because communications were not great and I did have to follow up to find out about the work that was done etc etc...

BNA Enterprises did a great job. There was no problem with either service--both the ceiling fan and the light were installed quickly and correctly.

I wasn't really impressed with the service. The gentleman was responsive and timely, but he wasn't able to do any of the work when he came out to the house and wasn't properly equipped for all the jobs. I found this surprising since I emailed him a list of the tasks that I wanted him to do prior to his arrival. What's more is he wouldn't do any of the smaller tasks that he was equipped to complete. Ultimately, the deal didn't live up to my expectations.

It turned out very well. I was very pleased with everything. He was very efficient and did everything that he needed to do. He got the entire job done in 2 days total because I wanted him to come back and do additional work for me. The first time he was only here for about an hour. The electrician was excellent. He was very knowledgeable, courteous, and did everything that I asked him. He is going to be my electrician from now on.

It was very good. They were great and easy to work with. He was pretty quick to respond to my inquiry.

The work was to be done on a rental property. I asked the service provider to contact the tenant to schedule an appointment and the provider promptly responded. Work was scheduled for 12 Feb. The tenant called 48 hours in advance to cancel and mentioned she would call back to reschedule. Well, on 12 Feb, our area experienced an unusual amount of snowfall that essentially put the area in lockdown mode - everything shut down. As a result, my tenant's cancellation had no impact on "lost" business to the provider. Thereafter, my tenant made numerous attempts to reach the provider and each attempt was unsuccessful. I then tried to call the provider on Thursday and Friday (20 - 21 Feb) and received no response as well. Finally, through Angieslist email, the service provider and I exchanged several emails. I mentioned how my tenant and I were trying to reach the provider to schedule an appointment and I asked the provider to reach back out to the tenant. A few more days go by and still, no attempt by the provider to contact the tenant. Once I was able to communicate with the provider, the provider said after two cancellations, they did not want to risk a third. I offered to meet them out at the property and as of today, I still have not heard back. They do have many positive reviews and after the email exchange, it appears they believe one poor review will not tarnish their reputation so the provider is willing to treat us in this manner. The provider admitted to having only one receptionist to answer calls and they have fell far behind due to the inclement weather. My perception is they do not want to stand behind their "great deal" because if they did, they would have allowed me to meet them at the property. From a customer service perspective, the whole experience was poor - lack of communication and an unwillingness to stand by their offer. They basically said, we are not coming out and here's your money back.

He asked questions about what happened. Then he checked necessary equipment,outlet,etc. Then fixed issue. He showed me that this old house has breakers and fuses, He tested the dryer and heat came out. He was pleasant and professional. The handwritten thank you note was very nice to receive. I'm old school=yes thank you, no thank you, please, etc...manners...they take you anywhere you need to go! It was a pleasant experience.

It was executed very neatly and quickly. He was very nice and courteous, even with two babies running around. Very professional.

Tech. Ran int unexpected problem bot worked around it while staying at his quote of 240.00.

I purchased an Angie's List coupon ($69 for an Electrical Service Call + 1 Hour of Labor) and so my initial contact with the company and appointment set up was all through Angie's List messaging. I was contacted promptly the next day and the interactions with Suzanne were fantastic. I knew immediately that I was going to be happy and comfortable with this company. I described what I thought the issue might be (I was wrong) and was assured that i had described appropriately. I had an appointment within a few days and was pleased that there was a 7am slot which met my need to miss a minimal amount of work. Leslie called to say he was on his way and was prompt. He was so professional and had a quiet way about him that put me at ease. He pursued my thoughts on the issue (breaker problem) before investigating other avenues and discovering that it was a problem with the outlets themselves. Luckily it was a quick fix. He explained everything in a way that I understood and was so pleasant to deal with. He even had to remind me that I had already paid for the service through Angie's List! I have since passed along their names to others as I had such a great experience. Although a fair/reasonable price is important to me, customer service is the most important to me and this company's was tops.

Everything went smoothly. He took the time to verify the proper operation of the 3-Way circuit controlling the Flood Light and set the sensor for the correct operational parameters.

He was on time as stated. I was a PM in commercial construction for 38 years, this VERY Professional electrician went above and beyond expectations. Fixed a damaged floodlight assembly adding a new detector, He aimed the lights perfectly (during the day) he had all needed equipment and tools, completed the third flood lamp with an added switch (I didn't think about) cleaned up, was fast and extremely polite. IT IS SUCH A REASSURANCE THERE ARE TRUE PROFESSIONALS STILL OUT THERE, NOT JUST KNOWING WHAT HE WAS DOING BUT, COMMUNICATED WELL AND VERY POLITE, GAVE A SUPER REASONABLE COST FOR MY REQUESTED EXTRAS

Les arrived on time and quickly installed a new fixture. He is very knowledgeable and courteous, and would definitely use BNA for any future needs.

Suzanne and Leslie were great to deal with - prompt, courteous, professional and very accommodating. Cost effective solutions to fixes and very neat when installing the two ceiling fans.

Could not have been more accommodating and professional!! I would recommend this company and most definately use again.

The work went really well and I was really happy with them. I ended up paying a little more for the parts but it was outside of their service. They contacted me within the three day window that Angie’s List says that they are supposed to do with a Big Deal. They were actually the first people to do that. They contacted me on time and called ahead of time to ask what I wanted them to do. They made me describe my breakup box. I sent them a picture so that they could have the right part when they came which was really nice; It saved sometime for both of us. They explained what needed to be done. They were friendly and professional. They got it all done but did end up not having a part but for an entirely different reason. There were many of them that were broken that they had bought so they ended up coming in the next day for which they did not charge me anything extra and got it all done. Their price would have been quite a bit more if it weren’t for the Big Deal especially for getting in an electrician for an hour.

The scheduling was easy and he & his wife were nice. We talked about what I’d supposed to purchase from the hardware store. I was surprised that I had to purchase the supplies. He came back 2 days later and he said I hadn’t purchased the right things. I offered to get the right items, but he said he would make it work. That makes me a little nervous. However, the lights were installed in a basement and work fine.

Change porch lamp. Solving. Recurrent. Problem. When other firms. Charged much. More and did far less.