Rooter & Sons Plumbing

well, sewer cleaning company, water heater installer,

About us

Rooter & Sons Plumbing is a full service plumbing company with over 18 years of experience, we can do it all. We have structured our business to provide top quality craftsmanship and a customer service experience second to none. So please give us a call we would love to introduce our family to you and begin building a relationship.

Business highlights

8 years of trusted experience

Amenities

Free Estimates
Yes
Warranties
Yes

Reviews

4.9137 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
0%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
responsiveness
4.9
Showing 26-50 of 137 reviews

Tate J.
05/2020
5.0
Chad Marion understood the problem, fixed it quickly, and made helpful recommendations for the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Myriam C.
05/2020
5.0
The worker was professional,courteous, friendly, and respectful of my home and property. He did a thorough job with which I was very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joe T.
05/2020
5.0
They were prompt,courteous and, professional. Very thorough and knowledgeable about my particular situation. I appreciate their willingness to tackle my problem and gave me outstanding service. Cannot recommend them enough!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Parker S.
04/2020
5.0
Rooter and sons did a great job. They made sure there wasn't a major issue and ended up not even charging me since there wasn't an issue. I can't recommend them highly enough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ed H.
04/2020
5.0
Prompt, responsive, excellent work. We needed to replace a failing Apollo water heater (manufacturer out of business) that provided hot water for both domestic use and forced air heating. Chad (the owner, who came to the job site and checked the completed work), and his plumbers, Eric and John, went well beyond the minimum, finding the best compatible replacement, installing it within 24 hours and identifying and replumbing, as part of the job, work on the piping and valves leading to and from the unit that had been poorly done by prior plumbers. The Rooter guys were easy to contact and to work with. I certainly would hire them again -- and I subsequently have, with the same excellent results and high satisfaction. (When trying to decide who to hire for the job, I was put off, at first, by the company name, which does not covey the scope of their experience and capabilities. They're really nice skilled, full service plumbers; thus the string of 5 star reviews they get from their customers.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ed H.
04/2020
5.0
Prompt, responsive, excellent work. We needed to replace a failing Apollo water heater (manufacturer out of business) that provided hot water for both domestic use and forced air heating. Chad (the owner, who came to the job site and checked the completed work), and his plumbers, Eric and John, went well beyond the minimum, finding the best compatible replacement, installing it within 24 hours and identifying and replumbing, as part of the job, work on the piping and valves leading to and from the unit that had been poorly done by prior plumbers. The Rooter guys were easy to contact and to work with. I certainly would hire them again -- and I subsequently have, with the same excellent results and high satisfaction. (When trying to decide who to hire for the job, I was put off, at first, by the company name, which does not covey the scope of their experience and capabilities. They're really nice skilled, full service plumbers; thus the string of 5 star reviews they get from their customers.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gerald H.
03/2020
4.0
Did a good job, though it did take a good bit longer than expected. I'll still recommend them to my associates.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Tim B.
01/2020
5.0
Same day service for a bad water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John U.
01/2020
4.5
Eric was very respectful and did a good job

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
4.5

Yes, I recommend this pro

Joanie A.
01/2020
5.0
Great service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephen B.
01/2020
5.0
Very responsive and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marietta D.
01/2020
5.0
John is a very pleasant young man. I have a simple issue for him to fix. I would hire him again.

Rating CategoryRating out of 5
quality
5.0
value
3.0
responsiveness
5.0

Yes, I recommend this pro

Jen T.
12/2019
5.0
Excellent service, nice bunch of guys doing professional work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$7,000

Mark J.
12/2019
5.0
Great work by the plumber. Will make them my go to from now on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dave L.
12/2019
5.0
Very focused on resolving the issue as soon as possible.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Barbara F.
11/2019
4.5
Was definitely impressed. Will keep them in mind for all my plumbing needs

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$250

Ellen S.
11/2019
5.0
A quick response from Chad at Rooter and Sons! He came on Saturday to replace a faulty valve and then installed our hot water heater on Monday! Will contact them again!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Nicole W.
10/2019
5.0
Very responsive to replacing my water heater! Kept me informed of where they were in the process along the way. Was able to go to work and leave when they texted me to be home In time for the repair instead of losing a day at work sitting at home waiting. Great customer service!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Elaine R.
10/2019
5.0
Chad reached out to me to answer my questions. The result was that no work needed to be completed. So he provided a free consultation. If I need work in the future, I will contact them, and also refer them to friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Alison L.
10/2019
5.0
Staff were friendly, prompt and knowledgeable. When they were finished, they left the work area clean and neat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Daniel and Jodi C.
10/2019
5.0
They were professional. Always got here on time and finished the work quickly. They cleaned after themselfs.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

lorrie w.
10/2019
5.0
I had a great experience with Chad and his Rooter and Sons team. He was very courteous, professional and prompt in scheduling. Their pricing to replace the main water line was very competitive. It s an expensive repair that everyone would prefer to avoid and the prices from the different plumbing companies that I called varied widely. I ve called Rooter and Sons for two other repairs at different properties that we own since this first service and was equally pleased and will continue to use their services as needed in the future. They re definitely less expensive than using the large national and regional companies. Thank you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Randy H.
10/2019
5.0
Replaced the main water supply line from the meter to the house after a blockage or break occurred. Chad sent a tech immediately to investigate and he gave a quote on the spot. Chad then agreed to come over with a couple of helpers to run a temporary line above ground to get water supplied to the house again, that same evening! Went above and beyond expectation on this, and I gave him the job on the spot without getting other quotes. Other plumbers weren't going to come out and give an estimate until the next day. Chad and his workmen were extremely courteous, friendly, and respectful. I will highly recommend Chad and Rooter & Sons to any and all our friends and neighbors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,100

Chris A.
10/2019
5.0
Replaced my leaky hot water tank quickly, despite it being noon on a Saturday when I called. Quality work for a good price. Thanks Chad!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

2474 Walnut Street, Cary, NC 27518

Rooterandsonsplumbing.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 6:00 PM
Sunday:
Closed

Service Categories

well,
sewer cleaning company,
water heater installer,
drain cleaning company,
plumber

FAQ

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 6:00 PM

Sunday: Closed

Yes, Rooter & Sons Plumbing offers free project estimates.
No, Rooter & Sons Plumbing does not offer eco-friendly accreditations.
No, Rooter & Sons Plumbing does not offer a senior discount.
No, Rooter & Sons Plumbing does not offer emergency services.
Yes, Rooter & Sons Plumbing offers warranties.

Contact information

2474 Walnut Street, Cary, NC 27518

Rooterandsonsplumbing.com

Service hours

Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 AM - 6:00 PM
Sunday:
Closed