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Custom Air Inc

Heating and Air Conditioning, Electrical, Natural Gas Lines

About us

Annual Heating and AC Parts Buyback Program from Custom Air. FREE no obligation analysis and quote. What are they benefits of replacing your system now? 1. Guaranteed 25% utility savings in writing. 2. We will return the investment on your repairs up to $1,000.00. 3. We will finance your new system for 12-Months with 0% Interest. 4. You have a new system with a 10-year warranty. 5. You have peace of mind knowing that your system will not be faced with unexpected breakdowns. Custom Air Heating & Air Conditioning offers superior service 24/7. Find out how you can take advantage of a 35% NC State and 30% Federal tax credit on the COMPLETE investment of a new heating and air conditioning system (includes: materials, equipment and labor). We offer tax qualifying mini-splits & tax qualifying solar thermal heating & AC services. Custom Air offers FREE trip charges on all service calls with repairs. Custom Air is Greensboro’s heating and air conditioning specialists serving Guilford County and surrounding areas of North Carolina. Our mission is to keep you and your family comfortable 24/7 backed by our Ironclad Guarantees. Award winning.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Heating & air conditioning-services, repairs, installation & replacement.

Services we don't offer

Oil. Boilers.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

4.4172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
12%
3
7%
2
6%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.5
professionalism
4.5
responsiveness
4.5
punctuality
4.7
Showing 151-172 of 172 reviews

CYNTHIA P.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Harriet R.
09/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned air condenser and added 2 cans of refrigerant. I had to have the same service repeated by Ridge Mechanics 5 weeks later. Ridge Mechanics was prompt, meticulous and very reasonable. I would recommend Ridge Mechanics for any heating and air problems.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0


Muriel B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
..
Description of Work: ..

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Muriel B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Cleared drain line |checked system a/c |Recommendations made to me |reported to me changes needed float switch |compacitor b/m & dual compacitor |refrig level checked. |

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

sharron J.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Air Conditioning service. Went very well. Very knowledgeable & informative. I will use them in the future. There was a minor miscommunication issue regarding the initial appointment and I opted to reschedule to avoid them making a second trip the same day although they graciously offered to do so. Bad experiences have made me very very cautious, but this company is proving there are providers out there with integrity.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

June W.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They changed a filter and examined the unit. Advised it was getting old.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$50

George R.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
alright
Description of Work: came by add some freron and gave an estimate......seemed very high

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$270

Marie S.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They cleaned and tuned up our AC unit. No problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Cherrie S.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Performed a tune-up as purcfhased. Excellent all way around.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter R.
05/2014
4.0
heating & air conditioning/hvac
  + -1 more
Everything went fine.
Description of Work: I bought a big deal for $49 A/C Tune-Up with 34-point Inspection and up to 1 Lb. of Refrigerant!
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

john W.
12/2013
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: came promptly when heating went out at a family members house at the end of one week. were prepared to install new heat/air handler the first of the next week. however, the installation required several followup visits beyond what was anticipated to get the system corrected and prepared to pass the required inspection. CA was willing to work with us on an agreeable payment arrangement.
Rating CategoryRating out of 5
Yes, I recommend this pro

Arthur D.
06/2013
5.0
electrician, heating & air conditioning/hvac
  + 0 more
It went very well.
Description of Work: They tore the HVAC system out and put brand new units in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harriet H.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job!
Description of Work: I purchased a big deal for an a/c tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

paul C.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
fine
Description of Work: Preventive service on hvac unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$50

Karen A.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced my HVAC unit within a few days of my call. Service person called before arriving to update me on his arrival, and was 15 minutes ahead of scheduled time. Also gave me an estimate on future replacement unit per my request since my unit is old without any pressure to purchase. Service person answered all of my questions, provided great information, and even spent a few minutes playing with my dog. Have already recommended this business to others and will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Alice M.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: a home tune up on the ac.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

ARTHUR G.
07/2012
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Company found our a/c was low on freon and added freon @ approx. $75 per pound. Never provided a full 34-point inspection. Suggested that we needed a new a/c (we have a Carrier 4.5 ton @ 15 yrs old) because of "pin" leeks in the coil. Outlined the replacement unit that they could provide @ approx $8k. Checking on internet we found that the unit they suggested is one of the lowest-rated units on the market.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$500

MIKE L.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Perfect from start to finish
Description of Work: Xceptional service, they called me to set up appointment and arrived earlier than the appointment. Great work

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Chris F.
07/2012
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Company cancelled one appointment and didn't show up for re-scheduled appointment despite the fact that I confirmed it with them the same day. Not answering phones now and no voice mail available. I don't believe they have any intention of honoring this deal.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Linda D.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Air condition season service. Replaced damaged capacitors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$402

TOMJOELL R.
12/2010
5.0
heating & air conditioning/hvac
  + -1 more
two thumbs up!!!
Description of Work: Arrived on time 8-10 frame, Lawrence was a very knowledgeable tech. Lawrence had been doing HVAC for 30+ years and you could tell. Dealing with other HVAC companies wasnt as pleasant on the wallet or in person. Keep it up Custom Air........ #1 on my Angie list

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.95

amy S.
01/2010
5.0
heating & air conditioning/hvac
  + -1 more
Very well.
Description of Work: Installed an air duct return in our basement. Did a great job and left the area cleaned up after the work was done. Very pleasant and professional. The system is working well- no problems. They also came out a few days later to evaluate some other problems we are having. Everyone we dealt with was very knowledgeable, informative, and helpful. Will definitely utilize this company for any future problems I may have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Contact information

7132 Browns Summit Rd, Browns Summit, NC 27214

http://www.1800ineedair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical,
Natural Gas Lines

FAQ

Custom Air Inc is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Custom Air Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, Custom Air Inc offers free project estimates.
Yes, Custom Air Inc offers eco-friendly accreditations.
No, Custom Air Inc does not offer a senior discount.
Yes, Custom Air Inc offers emergency services.
Yes, Custom Air Inc offers warranties.
Custom Air Inc offers the following services: Heating & air conditioning-services, repairs, installation & replacement.
Oil. Boilers.

Contact information

7132 Browns Summit Rd, Browns Summit, NC 27214

http://www.1800ineedair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day